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Room & Suite (21)
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About
#4 of 6 in Portsmouth
Location
4.6
Cleanliness
5.0
Service
4.4
Value
4.0
Found between Guadeloupe and Martinique, the lush, unspoiled island of Dominica is one of the Caribbean's best-kept secrets. Surrounded by Cabrits National Park, the unobtrusive design of this peaceful, hidden away five-star luxury resort in Dominica preserves the natural beauty and ecosystem of this stunning, unexplored volcanic island. The 151-room resort, with its breathtaking panoramic view of the Caribbean Sea, invites guests to indulge in luxury with amenities such as a full-service Kempinski The Spa, international cuisine at 4 restaurants and bars, and a state-of-the-art fitness facility. It also has two floodlit tennis courts, 4 sparkling swimming pools, and meeting space for executive retreats and intimate weddings. The resort is on the doorstep to the island’s matchless natural attractions, and is committed to protecting the authenticity of this pristine eco-tourism paradise while offering an enriching guest experience that strikes a natural balance between land and sea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Kids club
Airport transportation
Internet
Restaurant
Breakfast buffet
Business Center with Internet Access
Spa
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Room service
Safe
Clothes rack
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Trendy
Languages Spoken
German
Location
Full view
Contact
Bell Hall Road, Douglas Bay, Portsmouth Dominica
Getting there
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51Reviews5Q+A7Room tips
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Traveler rating
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+1
I spent three nights at the hotel and it is as stunning as the photos. Upon arrival the check in process was smooth. The room beautiful with a very soft and comfortable bed. I absolutely loved how quiet the hotel was. The handwritten notes and complimentary bouquet on my birthday made me fall in love with the hotel for sure. The food was great. The only issue with the hotel is that there isn't as much food readily available and it's on the more expensive side. However service and quality was great. I would recommend a stay at the Cabrits Kempinski for sure, it's a beautiful establishment deserving of Future success.
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Zuzana Petrikova, Owner at Cabrits Resort & Spa Kempinski Dominica
Responded 2 weeks ago
Dear CaribbeanGreenQueen, thank you very much for your time to share your review and nice comments. We are glad to hear you enjoyed your time with us and our colleagues met your expectations. We are working on the food variety and adding more local items into our menu. We look forward to welcoming you again. Regards, Zuzana Petrikova
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Hotel's Favorite
The service was top notch. Fernando( manager I believe) was very nice and kept making sure everything was fine. We are vegetarian, my son pescatarian and he made sure the chef knew and could accommodate any request . They have an excellent vegetarian menu and the special menu they have (someone mentioned $125 but it is in fact 125 EC) and very reasonable for the quality and a luxury hotel. The grounds are amazing, I wasn’t sure before booking because I like eco friendly resorts but Kempinski is blended somehow in the surrounding mountains. It was a treat to have a view from the Cabrits National park from our balcony. On Valentine’s Day we had an amazing dessert waiting for us at the room. The beach is amazing and the cleanest I visited in the island. I snorkeled there and didn’t see one single piece of trash which unfortunately was not the case in the other places. The only minus point is that they allow smoking in the grounds so every morning in the balcony I had the beautiful view but also the smoke from the guests next door who unfortunately smoked non stop, even by the pool. The kids club is amazing! I had a hard time convincing my son to leave. Overall I would definitely recommend Kempinski but make sure you have a room far from smokers if like me that bothers you…
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from Zuzana Petrikova, Owner at Cabrits Resort & Spa Kempinski Dominica
Responded Mar 17, 2022
Dear duiz, thank you very much for your stay and for taking your time to share such a positive review. We are glad to hear you have enjoyed your stay with us and had memorable Valentine's day. Such comment is what motivates our team to deliver excellent services. Thank you again for choosing our resort, we look forward to welcoming you back soon. Regards, marketing Team
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First, the staff is friendly and kind. ZZ at the kids club for my 6 & 8 year old was lovely, she was so wonderful with kids! However we paid a premium $$$$$ to stay and it was lacking in many ways. I’m writing this for others considering the long journey to Dominica and what to expect. Especially for the high cost! We were here 3rd week of March which is spring break in USA and it was empty. Aside from our friends we traveled with I only saw 4 other groups on a property that is massive. There is a lack of energy- no staff walking the pool to service guests, no music, no local entertainment in evenings, no one working the beach engaging with guests to try kayaking etc. none of that . The meals are mediocre- and we had a hard time finding meals for kids. No activities or ideas for guest to explore the island. Our room was very nice, clean, well designed. But again sooo expensive!!!! It just feels like a massive hotel chain built this and left- no intention behind the details. We will not be returning. If you’re coming all this way Secret Bay is just down the road and very intentionally designed around nature, intentionally helps guests plan their stay and the food is incredible.…
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Zuzana Petrikova, Owner at Cabrits Resort & Spa Kempinski Dominica
Responded Mar 26, 2022
Dear lovetravelNyc, Tropical greetings from Dominica. I first seize this opportunity to thank you for choosing to stay with us at the Cabrits Resort & Spa Kempinski Dominica and your valuable time to write to us. I was extremely disappointed to learn that we were not able to live up to your expectations. Please allow me to say that your honest feedback is extremely concerning for us and we take our guest comments with immense seriousness, we regret and apologize for the inconvenience our team has unintentionally caused you by not attending to the pool and beach. We are currently working on introducing these services to our guests. Kindly allow me to share some of the details in regards to the lack of music and entertainment. Due to the Covid-19 pandemic, there are restrictions on gatherings on the island which limits our ability to host certain events. We are currently working on approval of events to be implemented as soon as possible. In reference to the meals, we are making every effort to add value to our menu with concentration on the kids' selection. We currently collaborate with various tour guides who are well versed on activities in Dominica with attractive packages. I extend my apologies for any miscommunication in this regard. Once again, thank you for bringing this feedback to our attention. And please accept our sincere apologies, it will be our sincere endeavor to prove our commitment to excellence and deliver a vastly improved experience to you given the opportunity. Furthermore, I thank you for praising our team members' kindness and friendliness, basic qualifications on which we build and grow their development to meet and deliver Kempinski’s standards. We also appreciate your positive comments towards our room cleanliness and design. I sincerely hope that we will be able to make it up to you, and look forward to welcoming you back soon at the Cabrits Resort & Spa Kempinski . Regards, Zuzana Petrikova
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They all daily took care of us my wife and I during a four night stay there early March 2022 despite of Covid-19 hard constraints. Attentive staff, kindly within efficiency, professionalism and respect, providing support at any time. Good meals from breakfast to diner. Clean room and resort. Stunning views everywhere. Beautiful design and huge amenities where some of them were not daily available due to Covid-19 but everyday employees did their best efforts to make the stay unbelievable. Truly a customer's experience to live.
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Date of stay: March 2022
Value
Location
Service
Room Tip: Stunning views ; private pools for ground rooms ; presidential luxury villa inside the resort ;
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Helpful
Response from Zuzana Petrikova, Owner at Cabrits Resort & Spa Kempinski Dominica
Responded Mar 17, 2022
Dear ym499, thank you very much for your positive review and great comments about our colleagues. We are glad to hear we were able to meet your expectations and you enjoyed your stay with us. We look forward to welcoming you back soon. Regards, Zuzana Petrikova
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+1
Very great resort (actually the only 5-star resort on the Island). Not all services were available, SPA was closed because of Covid, one restaurant was closed also, there were only a few guests, but nevertheless, the new direction and the new team gave their best to make our stay fabulous. Breakfast is very qualitative, pools are very clean, gardens always well maintained, gym is by fare the best I’ve every seen in such a hotel, view is breathtaking. Portsmouth is easily reachable by foot (15’) and a few restaurants are near the resort so that you can also eat outside sometime. The Hotel Manager is fantastic, very friendly and active on-site. If you can, book a Plunge pool room: best are 1145 and 1146, otherwise 1121 to 1123 or 1129 to 1127 (avoid 1131 to 1335). Dominica is a beautiful island with an amazing nature and less mass tourism. We’ll definitely come back and especially at the Cabrits Resort.…
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Date of stay: January 2022Trip type: Traveled
Helpful
Response from Zuzana Petrikova, Owner at Cabrits Resort & Spa Kempinski Dominica
Responded Mar 17, 2022
Dear jcdvdh, thank you very much for your stay and for your time to share the positive feedback with us. With the restrictions on island being slowly lifted we are planning on reopening our spa as well as the second restaurant soon. We are glad to hear your like our outdoor pools and plunge pool rooms. They are something that sets us apart from the other properties on the island. We look forward to welcome you again. Management Team
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+1
After a four night stay at the Cabrits Kempinski, I have many thoughts to share. In summary, this is not even close to a five star property. Using COVID as their excuse, the hotel has chosen to underinvest in the guest experience which results in an extremely frustrating experience. There are a handful of great employees who helped to make our stay more enjoyable, but the majority of employees need a significant amount of training. Given this is the only resort of its type on the incredible island of Dominica, I hesitate to say you should not stay here, but it's important to know that this hotel has significant issues and a hefty nightly rate. Physical Resort: The resort is stunning — it is a series of three story buildings set around an impressive pool complex overlooking the Caribbean Sea and surrounding mountains. There is a (closed) spa with neat looking treatment rooms with thatched roofs. They have an covered outdoor restaurant/bar between the pool and the sea, a beautiful bar in the main building with an elevated outdoor firepit, a large gym, two tennis courts, an in-water pool bar, and two additional restaurants (one completely closed, one only serving breakfast). Room: We had an oceanview room, which was quite comfortable with a nice balcony. The bathroom was large with both a free-standing soaking tub and a double shower in addition to double sinks. One thing to note about the bathroom is that it has very little privacy, especially sound privacy. The room has both a desk and a small sofa and table. The bed was great and there was plenty of closet space. The most frustrating thing about the room was the internet. The internet on the property is slow (5 Mbps) upload/download) and they try to upsell you to “premium” internet for $14.95/day. This is pathetic for multiple reasons — 1) a “five-star hotel” should not be charging for any kind of internet. It is tacky and insulting when people are already paying top dollar. 2) the “premium” internet was twice as fast, a still pathetic speed (10 Mbps up/down). Kempinski, you can do much better. Food: the biggest issue with this hotel right now is the food situation. There aren’t a ton of options in the general area outside of the resort to eat so you will likely eat most of your meals on property. Food options are very limited and food quality is poor. As of January 2022, there is one restaurant serving a truly mediocre buffet breakfast and the outdoor restaurant mentioned above serving a hodgepodge menu of pretty low quality food for both lunch and dinner. The lunch, dinner, and room service menu are all identical. The breakfast is bad — it you go to their website and see the picture of their breakfast bread selection from the buffet, you will be disappointed to see that the actual selection is about 25% of the picture. The buffet food was consistently old/cold, juices were usually missing, employees were tough to track down, and tables sat dirty. If you go, highly recommend you order eggs/pancakes/french toast from the chef as it's the best food there. The F&B manager admitted to us that the buffet was in its current state because they were trying to save money. I get that this hotel is struggling (I’d estimate that occupancy was about 20% during our stay), but they can and should do better. Dinner was better, but still not great. Food was often overcooked and the menu was unimpressive. Service: there are a handful of great employees at this hotel who are proud of their island and hotel who were a delight to chat with over our stay. Dianna at the front desk was great and answered e-mails before the trip. Darnell at the Rumfire Bar is an outstanding bartender. Desline and Marbeth were both excellent servers at dinner. Outside of these people, the overall service was lacking. Housekeeping was underwhelming each day, forgetting towels and doing the bare minimum. There is no concierge (despite what their website says). The breakfast servers were non-existent and remarkably unhelpful when they showed up. At no point over our five days at the resort did I feel that anyone went above and beyond, this is especially true of the management. We chatted with Fernando (the F&B manager) and Pascale (the General Manager) multiple times and shared feedback. To their credit, both were happy to listen and acknowledge the things we were pointing out. I appreciate their willingness to talk with us (and all of the other guests, this resort truly was empty), but was disappointed that they did not take action to try to fix any of the things we pointed out or to make things right. They are both very new and I hope they are able to take this resort to the next level. Summary: This resort has significant issues. Service is lacking, many amenities simply do not exist, and the dining situation is terrible. If you are going to use the Kempinski as your base to explore Dominica, go for it — just make sure your expectations are set properly. If you want to just chill at a resort, do not stay here — you will be disappointed. I have high hopes for the future of this property — there is a ton of potential, it’s just not there yet.…
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Date of stay: January 2022
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Zuzana Petrikova, Owner at Cabrits Resort & Spa Kempinski Dominica
Responded Mar 17, 2022
Dear BVDHThePerson, thank you very much for your honest feedback. We do apologize for all the inconveniences you have faced during your stay. We would like to assure you that we take it seriously, we shared it with the respective colleagues and we are working on improvement and on the trainings to be able to meet and even exceed guests expectations. We would be delighted to welcome you back to Dominica and to our resort again. Regards, Management Team
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I live in Dominica. However, the hotel made me feel like I was somewhere outside of Dominica. The environment was different, and the experience was exceptional. Dante gave us a good ride and welcome as we entered. The check in process was professional and smooth. We loved every experience of the hotel. The beds and pillows were extremely comfortable. The view from the room of the pond and pool was fabulous. The service at the barbecue was on point. This is definitely a hotel I'll return to.
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Date of stay: January 2022Trip type: Traveled
Room Tip: Look for the room with the pool attached.
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Helpful
Response from pascale selwan, General Manager at Cabrits Resort & Spa Kempinski Dominica
Responded Feb 17, 2022
Dear BrentonHilaire , Warm greetings from Cabrits Resort & Spa Kempinski, Dominica! We thank you for choosing to stay with us and for sharing your amazing feedback. Our objective is to provide a wholesome experience to our guests, and we are truly happy to know that our efforts impressed you. Thank you once again for recommending and writing such uplifting words towards the luxury of our hotel, room, food, ambiance, staff and the overall service offered to you during your stay. I am glad to know that you enjoyed our sense of hospitality. It is our endeavor to understand our guests’ thoughts and customize ourselves. We are happy to have you as our valuable guest. We look forward to welcoming you back soon , Best regards ,
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The experience was excellent, rooms are beautiful and the surroundings are exceptional. I love the look of the main pool, makes you feel like you are at the beach. I Will recommend this hotel to anyone.
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Date of stay: January 2022Trip type: Traveled
Helpful
Response from pascale selwan, General Manager at Cabrits Resort & Spa Kempinski Dominica
Responded Feb 17, 2022
Dear MichelletG8558MN, Greetings from the Cabrits Resort & Spa Kempinski ! Thank you very much for the time you have exerted in writing us you feedback on your recent stay with us. We are glad to learn that you have a positive overall experience, and that your stay was a pleasant one. Creating exceptional experiences for our valued guests is the service standard that we always strive for. We highly appreciate your comments as they give us an opportunity to reflect and further strive for our performance. Thank you for choosing Cabrits Resort & Spa Kempinski , and I look forward to welcoming you back soon in our resort. Best Regards,
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I realize the effort to maintain a resort in the middle of a pandemic is an incredible challenge but the resort goes out of its way to make things difficult. After a long twelve hour day to get there we sit down at an incredibly beautiful facility for dinner. There were three white wine by the glass to chose; my wife chose the sauvignon blanc, the next question from the staff, "what is that", so we spelled it for them and told them that hopefully the bartender can explain it to them. This was our fist 30 minutes at the place and basically a preview of how the week would go..... On most nights there was one restaurant open, which under any normal circumstance would be fine, except when they closed the restaurant for special menu. December 28th was "champagne and lobster dinner", which is fine but we were not in the mood for either. So our dining choices for the night were either sit in our room and order room service or pay $125 per person for the spaghetti and meatballs. I am sure their spaghetti is delicious but at $125 a person, it would have to really be excellent. In all fairness they did try and offer that the chef could make "something" else for us but they made it feel like a true imposition. My point, why not advertise that the restaurants will have a limited menu? Information is everything, finding out when you sit down at a table is not appropriate. ( And yes there really was a $125 spaghetti choice on menu, I am kicking myself for not taking a picture) One bright spot, Marbeth, she was a breathe of fresh air and an incredible pro, why she was not put in charge of training the staff is a mystery, she ran circles around everyone. Without her the week would have been a total disaster. If you go, make sure you ask for her! The resort is gorgeous, and at some point it will be a real five star resort, I just don't understand why they make it so challenging in already challenging times.…
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Date of stay: December 2021
Location
Cleanliness
Service
Helpful
Response from Kathrin Sengotta, Owner at Cabrits Resort & Spa Kempinski Dominica
Responded Jan 14, 2022
Dear Chris, Thank you very much for taking the time to review Cabrits Resort & Spa Kempinski Dominica and to share your feedback with us. First, we are delighted to hear that you liked the resort facilities. Nevertheless, we are sorry to hear that our service did not meet your expectations. We have been taken your feedback to our Hotel Manager, so please rest assured that it will be addressed. We aim to provide excellent service and will work towards it with training. Furthermore, we would be pleased to welcome you back to Dominica in the future to fully convince you of the resort's quality. Kind regards, the Cabrits Resort & Spa team
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Nice room and the property. Clean, quiet. But. It is not 5 stars, do not think so when you consider paying 500€/night! There are no food options for vegetarians, the cook in the restaurant offers you chicken as vege protein! Really?! The only food the cook offered us was rice and vegetables. What ?, there are so many veggie proteins nowadays and a five star hotel Chef has no idea about them? And the all day in room menu is just not available, although it is there and tells you to order. He reception did it’s best but would really not pay these prices for this ”service”.
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Date of stay: January 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Kathrin Sengotta, Owner at Cabrits Resort & Spa Kempinski Dominica
Responded Jan 3, 2022
Dear Henrika, Thank you very much for taking the time to review your stay at Cabrits Resort & Spa Kempinski Dominica. We are very sorry to hear that your stay with us could not fully meet your expectations. Please rest assured that we have shared your feedback with the hotel management and that we are looking into options to offer more variety on our menus. We would like to thank you for your feedback and would be happy to welcome you once again to Dominica in the future. Kind regards, the Marketing team
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PRICE RANGE
$303 - $414 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominicaSaint John ParishPortsmouth
NUMBER OF ROOMS
151
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Claim Your Listing Frequently Asked Questions about Cabrits Resort & Spa Kempinski Dominica
Which popular attractions are close to Cabrits Resort & Spa Kempinski Dominica?
Nearby attractions include Indian River (1.5 miles), Fort Shirley (0.5 miles), and Cabrits National Park (0.7 miles).
What are some of the property amenities at Cabrits Resort & Spa Kempinski Dominica?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Cabrits Resort & Spa Kempinski Dominica?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Cabrits Resort & Spa Kempinski Dominica?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Cabrits Resort & Spa Kempinski Dominica?
Yes, free parking is available to guests.
What are some restaurants close to Cabrits Resort & Spa Kempinski Dominica?
Conveniently located restaurants include The Champs Restaurant, Madiba Beach Cafe, and Sisters Beach Bar & Restaurant.
Are there opportunities to exercise at Cabrits Resort & Spa Kempinski Dominica?
Yes, guests have access to a pool and a fitness center during their stay.
Does Cabrits Resort & Spa Kempinski Dominica have airport transportation?
Yes, Cabrits Resort & Spa Kempinski Dominica offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Cabrits Resort & Spa Kempinski Dominica?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Cabrits Resort & Spa Kempinski Dominica?
Many travelers enjoy visiting Fort Shirley (0.5 miles).
Is Cabrits Resort & Spa Kempinski Dominica accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.