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About
#4 of 6 hotels in Portsmouth
Location
4.6
Cleanliness
5.0
Service
4.3
Value
3.8
Found between Guadeloupe and Martinique, the lush, unspoiled island of Dominica is one of the Caribbean's best-kept secrets. Surrounded by Cabrits National Park, the unobtrusive design of this peaceful, hidden away five-star luxury resort in Dominica preserves the natural beauty and ecosystem of this stunning, unexplored volcanic island. The 151-room resort, with its breathtaking panoramic view of the Caribbean Sea, invites guests to indulge in luxury with amenities such as a full-service Kempinski The Spa, international cuisine at 4 restaurants and bars, and a state-of-the-art fitness facility. It also has two floodlit tennis courts, 4 sparkling swimming pools, and meeting space for executive retreats and intimate weddings. The resort is on the doorstep to the island’s matchless natural attractions, and is committed to protecting the authenticity of this pristine eco-tourism paradise while offering an enriching guest experience that strikes a natural balance between land and sea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Children Activities (Kid / Family Friendly)
Internet
Restaurant
Kids club
Business Center with Internet Access
Spa
24-hour front desk
Dry cleaning
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Room features
Blackout curtains
Air conditioning
Desk
Room service
Safe
Clothes rack
Minibar
Room types
Suites
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HOTEL CLASS
HOTEL STYLE
Business
Trendy
Languages Spoken
German
Location
Full view
Contact
Bell Hall Road, Douglas Bay, Portsmouth Dominica
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+1
Kempinski is officially my new getaway spot. I spent my birthday doing staycations at Dominica’s hideaway hotels and this one has to be the best I must say. We were greeted with nothing less than class. I enjoyed the room, beautiful layout and very private. The food was excellent. We had a bit of a slip up with dinner but the supervisor was more than willing to assist. Shout out to Marbeth! I give my experience a 5 stars. My only regret was not staying longer so that I could truly experience the whole resort. Most definitely will be back. With that being said, Kempinski Dominica is the place to be.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
The service was top notch. Fernando( manager I believe) was very nice and kept making sure everything was fine. We are vegetarian, my son pescatarian and he made sure the chef knew and could accommodate any request . They have an excellent vegetarian menu and the special menu they have (someone mentioned $125 but it is in fact 125 EC) and very reasonable for the quality and a luxury hotel. The grounds are amazing, I wasn’t sure before booking because I like eco friendly resorts but Kempinski is blended somehow in the surrounding mountains. It was a treat to have a view from the Cabrits National park from our balcony. On Valentine’s Day we had an amazing dessert waiting for us at the room. The beach is amazing and the cleanest I visited in the island. I snorkeled there and didn’t see one single piece of trash which unfortunately was not the case in the other places. The only minus point is that they allow smoking in the grounds so every morning in the balcony I had the beautiful view but also the smoke from the guests next door who unfortunately smoked non stop, even by the pool. The kids club is amazing! I had a hard time convincing my son to leave. Overall I would definitely recommend Kempinski but make sure you have a room far from smokers if like me that bothers you…
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Date of stay: February 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zuzana Petrikova, Owner at Cabrits Resort & Spa Kempinski Dominica
Responded Mar 17, 2022
Dear duiz, thank you very much for your stay and for taking your time to share such a positive review. We are glad to hear you have enjoyed your stay with us and had memorable Valentine's day. Such comment is what motivates our team to deliver excellent services. Thank you again for choosing our resort, we look forward to welcoming you back soon. Regards, marketing Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Beautiful resort with everything that you need. Excellent grounds and very clean. The staff is very friendly, helpful, courteous and professional. The beach is clean and hardly any waves. Restaurant is a bit expensive, but other restaurants are nearby.
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Date of stay: September 2022Trip type: Traveled with friends
Room Tip: Don’t rent a car to get to hotel. Far from airport and roads are quite scary.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from pascale selwan, General Manager at Cabrits Resort & Spa Kempinski Dominica
Responded 3 days ago
Dear Dreamer, Warm greetings from Cabrits Resort & Spa Kempinski, Dominica! We thank you for choosing to stay with us and for sharing your amazing feedback. Our objective is to provide a wholesome experience to our guests, and we are truly happy to know that our efforts impressed you. Thank you once again for recommending and writing such uplifting words towards the luxury of our hotel, room, food, ambiance, staff and the overall service offered to you during your stay. I am very happy to know that you enjoyed our sense of hospitality. It is our endeavor to understand our guests’ thoughts and customize ourselves. We are happy to have you as our valuable guest. Thank you for your feedback in regard the Restaurants ' price , this matter will be seriously taken care of . We are eager to keep your confidence In our Cabrits Resort & Spa Kempinski hoping to welcome you, your friends and business associates back soon to our Cabrits Resort & Kempinski Spa. Sincerely, Pascale Selwan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This Resort Cabrits Resort & Spa Kempinski Dominica was AMAZING. My Oceanfront room was awesome! I was in close Proximity to the beach and ALL OF THE POOLS. Also close to several of the on site Restaurants. My tub was amazing! I give them 2 thumbs up. Will definitely go back and stay there AGAIN!
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zuzana Petrikova, Owner at Cabrits Resort & Spa Kempinski Dominica
Responded 3 weeks ago
Dear Pmangelle, thank you very much for your very positive feedback. We are glad to hear you have enjoyed your stay with us. Thank you for your nice comments about our comfortable rooms and amazing pools. We look forward to welcoming you at our beautiful resort again soon. Regards, Zuzana Petrikova
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We decided to stay at a high end resort during our quick visit to Dominica - we clearly made the correct choice. Everything was perfect, the room, staff, food - no complaints! We enjoyed the spacious room, bathroom with a large walk in shower and separate tub, and a double sink and mirror. Everyone was friendly and accommodating. The food was delicious, we particularly enjoyed the breakfast buffet. The grounds are beautiful and so relaxing.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from pascale selwan, General Manager at Cabrits Resort & Spa Kempinski Dominica
Responded Jul 22, 2022
Dear Mdbennett, Greetings from Cabrits Resort & Spa Kempinski Dominica! Your valuable feedback is well received and I am grateful that you took the time to share your experience with us. We were glad to learn that your overall experience was positive and that you had a relaxing week with us. Thank you once again for recommending and writing such uplifting words towards the luxury of our hotel, room, food, ambiance, staff and the overall service offered to you during your stay. I am very happy to know that you enjoyed our sense of hospitality. We are happy to have you as our valuable guest and look forward to welcoming you back soon to Our Cabrits Resorts & Spa kempinski. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
If I could give 2.5/5 it would be the most fair; 2/5 is probably a bit harsh but 3/5 (average) would clearly be too generous in my opinion. I previously went to this hotel in 2019 for lunch only but never stayed overnight until now. Based on my stay my key takeaway was that while the hardware of the hotel looks great, the service is definitely not at the level it needs to be for the Kempinski brand and I saw no imminent hope for improvement in the short to medium term given the (lack of) management attention. While many hotel chains are often generous with suite upgrades to guests who are top tier of the loyalty program especially in times of low occupancy, at GHA many hotels tend to stick to the letter of the rules. For a new hotel like Kempinski Dominica which should try to build a new clientele I found that they could have done better on the upgrade given that only 11 out of 151 rooms were occupied when we stayed. As GHA Titanium they gave me the regular upgrade which was simply a “view” room rather than anything more spacious and to make matters worse, they did not even assign one of the better view rooms because we received a room one floor above ground which had the view partially blocked by trees. It would not have been a big effort on their part to give a room two floors above ground instead (top floor). The room itself was very nice, new and modern with bright colors and everything was functional and in good condition. The only notable issue was that they possibly have a plumbing problem or they have missed out on installing a water filter or purifier. In a country such as Dominica where the water is quite pure and you can drink spring water straight from the mountains, the brown water in the bathtub at Kempinski was quite disturbing. Regarding dining, I noted when I had lunch in 2019 that the price list was completely unrealistic in this market. The good news is that they have moved prices down: I noticed several menu items which were the same as 2.5 years ago but now lower price. Breakfast was ok but nothing overly impressive except for the restaurant itself which like the rest of the hotel looked great and was in mint condition. One evening we ordered room service and it took forever to receive our order. When it finally arrived two dishes were cold and therefore not tasty at all, and only one was warm. Later during the night I was a bit sick which may or may not have been related to the cold food served to our room. The hotel common areas are by far the strong point of the hotel. Some hotels tend to let things slip when occupancy is low and they do not maintain the property well; this was not the case here. Every corner of the property was in good shape and lots of staff were busy cleaning or taking care of gardens, etc. Dominica is not a destination for beach lovers but at least Kempinski has a small one. The pool stood out more favorably and had a nice swim up bar, if only it had been staffed during our stay but there was no nobody there. Service is where the hotel needs the most improvement, although it was not entirely negative. As a proper luxury hotel they sent a pre-arrival questionnaire but unfortunately they partially bungled it. They had our special pillow order waiting for us in the room which was a nice touch, but the form asked if we were celebrating a special occasion which they ended up completely disregarding during our stay. They would have been better off not asking in the first place, rather than ask and ignore. During the stay I asked for a shaving kit and several hours later I still had not received anything so I had to call a second time and I was assured someone would bring a razor. Then later I got a phone call back informing me that I would have to wait for Monday for a razor – sounds like they intended to go buy one at the grocery store. Not having such a basic supply on site does not scream luxury but the worse was ignoring my first request rather than addressing it. With only 11 rooms occupied, it’s not like staff was overly busy catering to lots of customers at the hotel. I would also note that when we left the hotel nobody bothered to ask if we had a nice stay so they missed the opportunity to discuss with me in person. And when exiting the hotel the gate was not manned so we were blocked and had to go back to the hotel. Some of these minor service problems could be remedied with more focus and attention from staff so I filled the post-stay survey with my observations and recommendations. The most telling about why there is not much hope that this hotel can do better in the medium term is that instead of responding with a personal e-mail addressing my points, I received a cookie-cutter copy paste email from the hotel which was generic and did not comment on anything I sent feedback about, and the e-mail was signed “Personal Assistant of Hotel Manager” so they did not even bother having a manager get back to me. It was a fitting end to this stay and it seems I wasted my time giving them feedback. Me getting sick while at the hotel would have been the issue deserving the most attention from the hotel in a response but like everything else it was simply swept under the rug. In conclusion this Kempinski is a waste of what could be a great hotel with no management to listen to feedback and to act upon it. I also question which guest profile could possibly be interested in staying there. Dominica is called the Nature Isle for a reason; people who like eco-tourism and/or hiking the mountains would be far better suited at other hotels in Dominica such as Secret Bay (Relais & Chateaux) or in a lower price range Jungle Bay, because those two properties are a perfect fit for this destination. In contrast, Kempinski is very modern and has nothing at all which is related to Dominica: it might very well just be in any other island of the Caribbean. Consequently this Kempinski competes far more with Caribbean hotels in general all of which probably have a better beach, and since travel to Dominica is often more cumbersome than other islands due to lack of flights I struggle to find a traveler profile to whom I would recommend Kempinski, which is compounded further by staff which does not take care of guests like a 5-star hotel should, which is a pity. Things are about to get even worse for this Kempinski with the upcoming opening of an Autograph Collection hotel (Marriott) and a Curio (Hilton) both of which are under construction so there is chain hotel competition in the pipeline.…
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Date of stay: June 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Zuzana Petrikova, Owner at Cabrits Resort & Spa Kempinski Dominica
Responded Jul 1, 2022
Dear WorldWideTravel88, Warm greetings from Dominica. I first seize the opportunity to Thank you for choosing to stay with us at the Cabrits Resort & Spa Kempinski Dominica and your valuable time to write to us. I was extremely disappointed to learn that we were not able to live up to your expectations . Although there were some aspects of your stay which did not exceed your expectations, we were happy to know that you appreciated the hotel’s infrastructure and our beautiful grounds. Our objective is to provide a wholesome experience to our guests, I regret to learn that your experience didn’t reflect The Kempinski standards and we extend our sincere apologies that we were unable to meet all your expectations. Please allow me to say that your honest feedback is extremely concerning for us and we take our guest comments with immense seriousness. We shared your comments with the respective colleagues and we are already working on the improvement. Please accept my sincerest apologies for the inconveniences you faced during your stay. It will be our sincere Endeavor to prove our commitment to excellence and deliver a vastly improved experience to you given the opportunity. I am eager to keep your confidence in our Cabrits Resort & Spa Kempinski, kindly advise when would be the best suitable time for a call, I am keen to learn more about your experience with us hoping to welcome you, your friends and business associates back soon to our Cabrits Resort & Kempinski Spa. Sincerely, Pascale Selwan Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I spent three nights at the hotel and it is as stunning as the photos. Upon arrival the check in process was smooth. The room beautiful with a very soft and comfortable bed. I absolutely loved how quiet the hotel was. The handwritten notes and complimentary bouquet on my birthday made me fall in love with the hotel for sure. The food was great. The only issue with the hotel is that there isn't as much food readily available and it's on the more expensive side. However service and quality was great. I would recommend a stay at the Cabrits Kempinski for sure, it's a beautiful establishment deserving of Future success.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zuzana Petrikova, Owner at Cabrits Resort & Spa Kempinski Dominica
Responded May 3, 2022
Dear CaribbeanGreenQueen, thank you very much for your time to share your review and nice comments. We are glad to hear you enjoyed your time with us and our colleagues met your expectations. We are working on the food variety and adding more local items into our menu. We look forward to welcoming you again. Regards, Zuzana Petrikova
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First, the staff is friendly and kind. ZZ at the kids club for my 6 & 8 year old was lovely, she was so wonderful with kids! However we paid a premium $$$$$ to stay and it was lacking in many ways. I’m writing this for others considering the long journey to Dominica and what to expect. Especially for the high cost! We were here 3rd week of March which is spring break in USA and it was empty. Aside from our friends we traveled with I only saw 4 other groups on a property that is massive. There is a lack of energy- no staff walking the pool to service guests, no music, no local entertainment in evenings, no one working the beach engaging with guests to try kayaking etc. none of that . The meals are mediocre- and we had a hard time finding meals for kids. No activities or ideas for guest to explore the island. Our room was very nice, clean, well designed. But again sooo expensive!!!! It just feels like a massive hotel chain built this and left- no intention behind the details. We will not be returning. If you’re coming all this way Secret Bay is just down the road and very intentionally designed around nature, intentionally helps guests plan their stay and the food is incredible.…
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zuzana Petrikova, Owner at Cabrits Resort & Spa Kempinski Dominica
Responded Mar 26, 2022
Dear lovetravelNyc, Tropical greetings from Dominica. I first seize this opportunity to thank you for choosing to stay with us at the Cabrits Resort & Spa Kempinski Dominica and your valuable time to write to us. I was extremely disappointed to learn that we were not able to live up to your expectations. Please allow me to say that your honest feedback is extremely concerning for us and we take our guest comments with immense seriousness, we regret and apologize for the inconvenience our team has unintentionally caused you by not attending to the pool and beach. We are currently working on introducing these services to our guests. Kindly allow me to share some of the details in regards to the lack of music and entertainment. Due to the Covid-19 pandemic, there are restrictions on gatherings on the island which limits our ability to host certain events. We are currently working on approval of events to be implemented as soon as possible. In reference to the meals, we are making every effort to add value to our menu with concentration on the kids' selection. We currently collaborate with various tour guides who are well versed on activities in Dominica with attractive packages. I extend my apologies for any miscommunication in this regard. Once again, thank you for bringing this feedback to our attention. And please accept our sincere apologies, it will be our sincere endeavor to prove our commitment to excellence and deliver a vastly improved experience to you given the opportunity. Furthermore, I thank you for praising our team members' kindness and friendliness, basic qualifications on which we build and grow their development to meet and deliver Kempinski’s standards. We also appreciate your positive comments towards our room cleanliness and design. I sincerely hope that we will be able to make it up to you, and look forward to welcoming you back soon at the Cabrits Resort & Spa Kempinski . Regards, Zuzana Petrikova
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They all daily took care of us my wife and I during a four night stay there early March 2022 despite of Covid-19 hard constraints. Attentive staff, kindly within efficiency, professionalism and respect, providing support at any time. Good meals from breakfast to diner. Clean room and resort. Stunning views everywhere. Beautiful design and huge amenities where some of them were not daily available due to Covid-19 but everyday employees did their best efforts to make the stay unbelievable. Truly a customer's experience to live.
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Date of stay: March 2022
Value
Location
Service
Room Tip: Stunning views ; private pools for ground rooms ; presidential luxury villa inside the resort ;
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Helpful
Response from Zuzana Petrikova, Owner at Cabrits Resort & Spa Kempinski Dominica
Responded Mar 17, 2022
Dear ym499, thank you very much for your positive review and great comments about our colleagues. We are glad to hear we were able to meet your expectations and you enjoyed your stay with us. We look forward to welcoming you back soon. Regards, Zuzana Petrikova
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Very great resort (actually the only 5-star resort on the Island). Not all services were available, SPA was closed because of Covid, one restaurant was closed also, there were only a few guests, but nevertheless, the new direction and the new team gave their best to make our stay fabulous. Breakfast is very qualitative, pools are very clean, gardens always well maintained, gym is by fare the best I’ve every seen in such a hotel, view is breathtaking. Portsmouth is easily reachable by foot (15’) and a few restaurants are near the resort so that you can also eat outside sometime. The Hotel Manager is fantastic, very friendly and active on-site. If you can, book a Plunge pool room: best are 1145 and 1146, otherwise 1121 to 1123 or 1129 to 1127 (avoid 1131 to 1335). Dominica is a beautiful island with an amazing nature and less mass tourism. We’ll definitely come back and especially at the Cabrits Resort.…
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zuzana Petrikova, Owner at Cabrits Resort & Spa Kempinski Dominica
Responded Mar 17, 2022
Dear jcdvdh, thank you very much for your stay and for your time to share the positive feedback with us. With the restrictions on island being slowly lifted we are planning on reopening our spa as well as the second restaurant soon. We are glad to hear your like our outdoor pools and plunge pool rooms. They are something that sets us apart from the other properties on the island. We look forward to welcome you again. Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$358 - $510 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominicaSaint John ParishPortsmouth
NUMBER OF ROOMS
151
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Claim Your Listing Frequently Asked Questions about Cabrits Resort & Spa Kempinski Dominica
Which popular attractions are close to Cabrits Resort & Spa Kempinski Dominica?
Nearby attractions include Indian River (1.5 miles), Fort Shirley (0.5 miles), and Cabrits National Park (0.7 miles).
What are some of the property amenities at Cabrits Resort & Spa Kempinski Dominica?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Cabrits Resort & Spa Kempinski Dominica?
Top room amenities include a minibar, air conditioning, and blackout curtains.
What food & drink options are available at Cabrits Resort & Spa Kempinski Dominica?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Cabrits Resort & Spa Kempinski Dominica?
Yes, free parking is available to guests.
What are some restaurants close to Cabrits Resort & Spa Kempinski Dominica?
Conveniently located restaurants include The Champs Restaurant, Madiba Beach Cafe, and Sisters Beach Bar & Restaurant.
Are there opportunities to exercise at Cabrits Resort & Spa Kempinski Dominica?
Yes, guests have access to a pool and a fitness center during their stay.
Are there any historical sites close to Cabrits Resort & Spa Kempinski Dominica?
Many travelers enjoy visiting Fort Shirley (0.5 miles).
Is Cabrits Resort & Spa Kempinski Dominica accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.