A great place to rest, enjoy the sea, food and hospitality. The hotel puts efforts to make guests feel relaxed, served on time, and also left alone when required. Keep an eye on the beach guardians (e.g. Servi) who guarantee the sea peace flow :)
Poor service, lack of functional facilities (bar and gym closed), small rooms need cleaning and attention. There is no place to park and the swimming pool is small and not maintained. I don't recommend this place, especially to families.
Extremely unprofessional staff, aggressive security officer, a family with a small kid was rejected a check in although they had valid vouchers. The gym, as well as the bar are closed due to "Covid reasons", the hotel does not have a parking lot, the swimming pool is small and filthy. It is strongly suggested to avoid this hotel.
Everything is great, clean, calm, relaxed. I had the best time and vacation ever. The food is of great quality, the rooms are big enough, the surroundings is peacefull, trees and flowers and wonderfull smell everywhere around. The hotel is well maintained, and the pool is absolutely fabulous!
This is a decent hotel by the beach in an excellent but isolated location (car is the only way of transportation). Hotel building is very old and needs renovation but to be fair, room prices are cheaper comparing with other 5* hotels in the area (although this is more like a 4* hotel). We asked for a room in the main building almost two months before arrival when we booked it, but they didn’t give us, although that we informed them that my wife had a surgery two weeks ago and she had a difficulty to walk up the hill where our room was (in a building called “villa”). The “Villa” that was our room was very old, but the room was very spacious and well maintained except of the mattresses that were very old and of bad quality. Half-board was compulsory. Breakfast and dinner food quality and variety was satisfactory. Some traditional dishes especially with vegetables and soups were excellent. Quality of all kind of meet used in dishes was medium or low. Staff was very polite, nice and very helpful and as a result we had a pleasant stay. We had also, sun beds and umbrella included in the room price.…
Excellent! Excellent breakfast and dinner with huge variety. Extremely friendly personnel. Perfect location on the beach. Quiet! Easy to reach from the airport. Exceptional Wines from their own winery. Very clean and comfortable.
Oh, where to start? This hotel is very tired and desperately needs to be closed down and totally refurbished. Being allowed to call itself a 5-star hotel is truly disrespectful to true 5 star hotels. (Sani Beach just up the coast must be smirking) The rooms are old, the fittings are old and the lobby looks like something out of an 80s sitcom. Even worse, things are noticeably damaged like railings and cracked glass (see photos). Perhaps good old customer service would have been a bright spot here but staff seemed as tired as the decor. Grouchy, unapproachable and slow, they certainly didn't raise the bar. But wait, there's more! We found cleanliness was also lacking. We arrived at our "Family Room with Mountain View" (grunt) to find the shower door hadn't been cleaned and there was still some sand laying around. The "Mountain view" was less mountain and more "back of building view." In summary then think twice before spending your hard saved money at this "5-Star" hotel, for three stars seem to have gone missing.…
Very dissapointing!We arrived with 3 months old baby and 2 and a half old child and they gave us room on the 1st floor even though I wrote an e-mail 3 weeks in advance that we need ground floor room as it was the only option for us.Then the manager said I will give you back the money you can go home! GO HOME?? We booked family room and standard room for the rest od my family, imagine you pay almost 6000€ and they treat you like you ask something for FREE. Then the manager said you haven’t wrote an e mail and finally she found it in junk folder, so they don’t check junk nowadays. After an hour we got the room we paid for when I asked for the owners so I can contact them and let them know what is going on. The recpcionists don’t say hi or hello never ever, nor they feel eager to help you with anything. During the dinner there was a situatuon when one of the waitresses asked me if we want to order sth and i said we already did and she said: what did you order to check on me if i am lying about it.... IMAGINE THAT! She is checking on me if i spent 2€ more for a drink when I spent such amount of money for vacation. i was eating and she was laughing like she caught me on something. DISASTER! And yes I have ordered water and juice for my child... The rooms are small, even the family rooms. Maybe executive suite is the option for a family, nothing else. It was our second year, the first year we were there only with our older child. So in my opinion the only reason to go there or come back is the beautiful beach and the pine trees, NOTHING ELSE! I have to say housekeeping ladies and the man who rents the sunbeds are very nice and proffesional. Nobody else! SUCH A SHAME!…
We were in this hotel at the beginning of this month, so here are my findings: - my wife had a birthday, they did not want to provide a cake, and the lady on the reception was even lazy to ask the kitchen, she just rejected me. - we had a lizard - gecko in the room for 3 nights, the lady from the reception said it is nature - you can not close the door to the balcony easily and there is no protection against insects on the door - during breakfast, there is no water, and it costs 2 EUR per bottle, which is a basic beverage. - during breakfast, there is juice and it is warm, the glasses are super small - the coffee from the machine is not nice at all, the nice coffee costs at the bar - the service during dinner is super slow - the guy working on the beach is nice and hard working
Excellent service in restaurant and rooms, in everything helpful staff, so kind hotel owners, food probably a little clearer arranged than in other 4 star hotels but in high standard with everything needed. The staff fulfills extra requests. Very well adapted to the current conditions due to Corona. In front of the house one of the very best beaches of Kassandra. We have completely enjoyed the 10 days and recommend the hotel unreservedly!!!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing