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Palace of the Golden Horses

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Palace of the Golden Horses
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570 Reviews from our TripAdvisor Community

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Showing 529: English reviews
Reviewed 1 week ago via mobile

During my check-in, we were served immediately, however it took really long and no chair nearby for my parents to rest. Was very excited to stay in this so called high class/high rated stars hotel, but eventually left only disappointment. We booked for room lakeview, but room with "road"(main entrance view) was given. Called to send trolley to move our...

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Helpful?
Thank Serene M
Folsom, California
Reviewed 1 week ago

The grounds are beautiful and the staff is very helpful and friendly. It's worth a visit, but not an overnight stay as the rooms make most budget motels in the US look luxurious. We were given a spacious suite...so spacious that they didn't have enough furniture to fill both rooms. There was electrical tape keeping one of the lamps powered....

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Thank just21andy
Taichung, Taiwan
Reviewed 1 week ago

checked in late, ordered the room service, though pricy but of acceptable good quality. The hotel was full of wear and tear but does not make us feel uncomfortable except the smell from the carpet outside the room.

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Thank Sapteo
Reviewed 2 weeks ago

The old glory days is over for this hotel. It was branded as the most exclusive and luxurious when it first opened for business in the 90s, but no more. Today maintenance was bad, while staff were not properly trained thus leading to bad service and lousy customers experience. The golf course was excellent though!

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1Thank Hownang
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Hownang, Greetings from Palace of the Golden Horses! Thank you very much and your feedback is extremely valuable to us. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property....

Klang, Malaysia
Reviewed 2 weeks ago

Visited my friend who was a high level management personnel in a foreign MNC company from overseas staying in the hotel for an official function. The room was so old and dirty. Stains and mould were at every corner, including the ceiling. The washroom was leaking also. There seemed to be no basic maintenance at all. The hotel compound itself...

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1Thank WilliamTan168
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Mr William, Greetings from Palace of the Golden Horses! Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will do our best to rectify the problem and we will ensure that the same mistake will not...

Reviewed 4 weeks ago via mobile

Bad experience. Reach check in counter at 3pm, room not ready. Was asked to wait at the lobby, not offered welcome drink even there is a big jar placed at the counter. Waited until 4.30pm, still no phone call from the front office. Kids were restless. Big group from Thailand and China and several couples seen hanging around the lobby,...

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1Thank Syamsul N
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Mr Syamsul, Greetings from Palace of the Golden Horses! Thank you very much for your review of your recent stay at our hotel. I greatly appreciate your comments about aspects of the service that needs to be improved. I'm very concerned with the comments you made specifically about the poor customer service you experienced. We will do our best...

Reviewed October 23, 2016 via mobile

Me and my hubby were member of Golden Horse Health Sanctuary being 5 years the benefits is being down. When pursue us to join member is entitle for one year complimentary stay and 2 buffet dinner, but now was no more. The room check in on 23/10 - Room 3091 was full of flies.. I am a hotelier as well...

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7Thank pennyt257
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Ms Penny, Greetings from Palace of the Golden Horses! Thank you very much for your review of your recent stay at our hotelI greatly appreciate your comments about aspects of the service that needs to be improved. I'm very concerned with the comments you made specifically about the flies in your room and the action taken by our staff....

Austin, Texas
Reviewed October 21, 2016 via mobile

It is the story: I checked the price on TA and decided to go but in Malaysia I didn't have access to internet so couldn't book there and just decided to walk in and get the room. Online price was about 300 ringgit but in reception desk i was told it is online price and for walking guests the price...

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1Thank Kenji25
Alden K, General Manager at Palace of the Golden Horses, responded to this review

Dear Mr Kenji, Greetings from Palace of the Golden Horses! Thank you very much for your review of your recent stay at our hotel. We really appreciate your feedback and it is extremely valuable to us, as we strive to improve with each and every stay. We note your concerns of your comments about aspects of the check in system...

Reviewed October 14, 2016 via mobile

We stayed in this beautiful place for 5 days from 23rd to 28th Sep, 2016 and are still savoring the sweet memories of the place. Though a little bit away from the buzz of Kaulalampur City, a very right and serene place to chill out in calm and peace, for couples and families. Well suited for organizing parties, functions, weddings,...

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Thank ammiraju
Reviewed October 13, 2016

I was here to stay early October for a weekend. The hotel looks stunning and grand. Food was good as well as the guest service. Overall it was a satisfied staycation, However, when I wanted to try out their famous water taxi, it was not available and I have noticed several construction was going on around there. Out of curiosity,...

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Helpful?
Thank John L
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Palace of the Golden Horses

Address: Palace of the Golden Horses Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
Location: Malaysia > Selangor > Petaling District > Sri Kembangan
Price Range: $60 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palace of the Golden Horses 4*
Number of rooms: 480
Reservation Options:
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Also Known As:
Palace Of The Golden Horses Hotel Sri Kembangan
Palace Golden Horses
Palace Of The Golden Horses Malaysia/Sri Kembangan, Selangor
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Questions & Answers

Here's what travelers have asked, with answers from Palace of the Golden Horses staff and other travelers.
13 questions
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Questions? Get answers from Palace of the Golden Horses staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The suite overlooks the highway toll gates and some construction :I”
 of 5 bubbles SharmKL, Sep 12, 2016 | Read review
“Definitely request for 4th floor rooms”
 of 5 bubbles WaniCroc, Aug 24, 2016 | Read review
“make sure you get the most modern room, otherwise don't stay here at all !!!!”
 of 5 bubbles Maced28, Aug 13, 2016 | Read review
“Choose rooms closer to the lobby and be okay even if the views aren't the best because the overall location is amazing.”
 of 5 bubbles SujitLalwani, Aug 10, 2016 | Read review
“executive suites is quite spacious and quite”
 of 5 bubbles , Aug 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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