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Mount Kinabalu Heritage Resort & Spa

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Mount Kinabalu Heritage Resort & Spa
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106 Reviews from our TripAdvisor Community

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Showing 96: English reviews
Singapore
Level Contributor
218 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 277 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is atypical of Msian hospitality property. Once it ages, maintenance is zero, It's somewhat a cultural practice I realized, whether in Sabah, Kedah, Johor or Pahang. Same as the island properties, when the property is in bad shape, nothing matters more than bookings. The resort is sadly depleted in terms of cleanliness, comfort and the view can be take... More 

Helpful?
Thank ABChan
2 reviews
1 of 5 stars Reviewed 4 weeks ago

this hotel is the worst I have ever stayed in ,loos in rooms not working or leaking, rooms were disgusting filthy and bath was not cleaned carpets marked and stained bar was a black hole when we asked for more light so we could play pool we were told they did not work and the balls were missing we ordered... More 

Helpful?
Thank Deirdre B

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Kota Kinabalu, Malaysia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 19, 2016

I'll start with the positives. The view of Mt Kinabalu is spectacular! The bed and pillows where comfortable, gardens well maintained. The staff tried their best, slowly. Only 1 lift was working, the room was shabby, carpet stained, furniture unstable and falling apart, power points non functioning, shower (had to hold or water was cold0 over a very high bath,... More 

Helpful?
Thank marilyndwyer
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 25, 2016 via mobile

It is such pity that a hotel with such beautiful surroundings can be so badly maintained. Everything is so old. The mattresses gave us back and neck aches. Hope the hotel can do something because the view of Mount Kinabalu from here is probably the best I've seen. We stayed in the hotel rooms. I haven't tried the chalets though.... More 

Helpful?
1 Thank Michael T
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 31, 2016 via mobile

The hotel was old, rooms was equipped with old furniture and no sound proof system especially when your room is facing the carpark area. We stayed at 7th floor and we can clearly hear people talking and kinds shouting at the car park from our room. Btw, if you intend to take a hot bath, their hot water only available... More 

Helpful?
Thank Jaime K
Level Contributor
97 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
1 of 5 stars Reviewed May 25, 2016

This hotel is terribly need to be renovated. The biggest problem that i face during my stay recently is due to the No Hot Water in the room. We never been informed what is actually happening, even when you checked-in, any Hot Water Rationing or what so ever, but don't be surprise when you want to shower at 6 p.m... More 

Helpful?
Thank GlobeTrekkie007
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 9, 2016 via mobile

The hotel builiding is old..but decently maintained..looks to be 20 odd years....really need a make over..but the name heritage maybe that is why they kept it in an old state... Lobby looks gloomy but well lit...the area around the car park and main bldg is filled with beautiful flowers..worth walking around and taking nice pics...and there is a suspension bridge... More 

Helpful?
1 Thank Ahmad A
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 31, 2015 via mobile

1st of old, if u're the type of perfectionist & love luxurious thing, then dont go to this place. I know that this hotel is already old but i love the view. Before u decide to rent the room, u may request to have a look 1st and be sure which one that u want. We stayed at the Chalet... More 

Helpful?
1 Thank Cynthia G
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed December 28, 2015

We have been coming to this hotel for many years but did not stay the night. This year, we decided to give it a go. Please remember that this is an old hotel. Their only recent addition are the hill chalets, which require the guests to walk up stone steps. The spa is closed indefinitely, the small canopy bridge is... More 

Helpful?
Thank schee72
Kuala Lumpur, Malaysia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 4, 2015

Pros - Location is on top of the hill - Clean - The buffet spread is average to good. Cons - Wifi is only available at lobby area - No aircond or fan in the room. (maybe because of the cold weather in the area). - Some of the look out point is closed. Not sure why.

Helpful?
Thank mshahizam
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room

Additional Information about Mount Kinabalu Heritage Resort & Spa

Address: W.D.T. 11 Jalan Kinabalu, Ranau 89300, Malaysia
Location: Malaysia > Sabah > Ranau
Price Range: $50 - $85 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mount Kinabalu Heritage Resort & Spa 3.5*
Number of rooms: 73
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Also Known As:
Mount Kinabalu Heritage Resort And Spa
Mount Kinabalu Heritage Hotel Ranau
Mount Kinabalu Heritage Resort & Spa Ranau, Sabah
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