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Iberostar Selection Playa Pilar

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Km 55 Carretera a Playa Pilar Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (5260)
Pool & Beach (1541)
Room & Suite (471)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Selection Playa Pilar
Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 9 hotels in Cayo Guillermo
Location
Cleanliness
Service
Value
Travelers' Choice
This hotel is a true paradise where couples and families with children can find relaxation, entertainment and fun at one of the best locations in Cayo Guillermo. This hotel offers a large wellness centre right on the seafront, a 24-hour, all inclusive accommodation package with 5 restaurants and 5 bars, children's pool, water park, miniclub, professional and children's shows, Star Camp, water sports, a fitness room, water park, parking and many other services. Plus, the Iberostar Playa Pilar features modern rooms and suites that are perfectly equipped. This country with lots of history awaits, and it offers you a unique holiday!
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Property amenities
Free parking
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Babysitting
Children Activities (Kid / Family Friendly)
Pool / beach towels
Outdoor pool
Sauna
Restaurant
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Diving
Snorkeling
Tennis court
Billiards
Entertainment staff
Evening entertainment
Table tennis
Waterslide
Kids club
Kids pool
Kids' outdoor play equipment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Safe
Telephone
Bottled water
Iron
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
Languages Spoken
English, French, Spanish
2516Reviews1301Q+A100Room tips
Traveler rating
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Popular mentions
Agnès V wrote a review Oct 12
3 contributions5 helpful votes
I loved people at this hotel, Iris Infante Coca was helpful, kind and a sweetheart! Also loved the spa, the amenities, the pool and my room. Food was good and I certainly go back soigner than later. 🙂🙂🙂
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Date of stay: August 2021Trip type: Traveled as a couple
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Response from Iberostar Hotels and Resorts, Owner at Iberostar Selection Playa Pilar
Responded 6 days ago
Dear guest, We would like to thank you for choosing us for your holiday and we are very honoured to know that we have lived up to your expectations. We will be delighted to have the pleasure of your company again in the not too distant future. Best Regards, Quality Manager Iberostar Selection Playa Pilar
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Liam B wrote a review Sep 2021
Stoke-on-Trent, United Kingdom19 contributions22 helpful votes
Unbelievable place, staff can’t do enough, food is excellent, great selection of bars/restaurants, would recommend to anyone to go, Best holiday I’ve ever been on, water sports incredible, snorkelling in the bay was incredible then a short bus away to playa pillar. Unbeatable
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Date of stay: October 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Iberostar Hotels and Resorts, Owner at Iberostar Selection Playa Pilar
Responded 2 weeks ago
Dear guest, Firstly we want to thank you for choosing Iberostar for your recent holiday and for sharing your experience with us. We are really happy to read your enthusiastic comments about the prime pillars we set in place to ensure splendid vacations for our guests. Once more we thank you for this complimentary review of our hotel and we hope to see you again in the future. Best Regards, Quality Manager Iberostar Selection Playa Pilar
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Litza wrote a review Dec 2020
Toronto, Canada1 contribution
I went to that wonderful hotel months ago, just before this pandemic started, I would like to start with the location, the hotel is very favored since it is very close to one of the most beautiful beaches that is Playa Pilar, so if you want to try new things you can even walk! it is very close. My room was in building 8 very close to all services, my waitress always gave me a very good service, my room was always very clean and very spacious. Very good food, I could always find a great variety in the buffet, and very good food in the restaurants. The activities are always very varied and fun, you had no time for boredom! Alexis is a star, like all the animation guys, all the workers are excellent, at the reception all very attentive as in the lobby. The truth is that this was a very nice trip and I can't wait to be able to travel to return to that hotel. I was very pleased. Thank you very much Iberostar !
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Date of stay: February 2020
Value
Location
Service
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Response from Iberostar Hotels and Resorts, Owner at Iberostar Selection Playa Pilar
Responded Dec 15, 2020
Dear guest, It has been a real pleasure to read this excellent review of your recent holiday with us at our hotel and we really appreciate that you took the time to write and share it with us and other travellers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again. Best Regards, Quality Manager Iberostar Selection Playa Pilar
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Wonderlust9537 wrote a review Apr 2020
12 contributions13 helpful votes
My boyfriend and I visited Iberostar Player Pilar for a week last July and absolutely loved it! The staff there were all lovely, so friendly and couldn’t do enough to help us throughout our stay. The hotel room was big and comfortable and the maids did an excellent job, always very clean! The pool area was great and the swim up bar meant there was never far to go for a drink! The beach was beautiful and offered lots of water sports such as kayaking and pedalos you got to do an hour a day free, we also spent a lot of our time snorkelling! The buffet food was really good, fresh and lots of choice, definately something for everyone! The hotel has a la carte restaurants to choose from (the Tapanyaki one was our favourite, great entertainment!) there are also snack bars dotted about throughout the day! All in all we had an amazing week, can not recommend this place enough!
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Date of stay: July 2019Trip type: Traveled as a couple
4 Helpful votes
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Response from ReputationOnline, Quality Manager at Iberostar Selection Playa Pilar
Responded Apr 30, 2020
Dear guest, We would like to thank you for choosing our in unique, paradisiacal natural landscape situated 5 star hotel for your holiday last July and for your subsequent evaluation. The entire team is not only genuinely friendly, but is also given continuous training of best service and working practices. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you. Once more, we thank you for making our hotel your choice for this holiday and we will be delighted to welcome you back again in the future. Best Regards, Quality Manager Iberostar Selection Playa Pilar
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Radek O wrote a review Mar 2020
Toronto, Canada5 contributions28 helpful votes
We traveled with Sunwing and we got the Junior Suite Ocean View room 916 . The room was spacious, clean and well kept up. It had an King size bed. There are no coffee makers inside rooms. We have used the concierge to deliver us coffee; however, when coffee arrived it was mildly warm at best. A little note to management, I think coffee makers inside rooms would put a big smile on coffee lovers like myself. As for the beach, its small. If you're one of the people who like long walks on the beach, this is not your beach. The access to the water from land is less than 100 meters. However, there is a long peer with beds and a beech bar on the peer. For those who snorkel and enjoy the water, this is the best place I saw so far. I highly recommend water shoes so you don't step on a sharp rock or some marine life. As for the food, I honestly had no issues. There was a great selection, and chefs were always fantastic and welcoming. I strongly recommend Japanese restaurant, food is fantastic, but the presentation is something you have to experience. Special thanks goes to: 1) Rigoberto Machin (Sea food Chef) 2) Beisel Gonzalez and Yusdeny Mancebo (beach attendants) 3) Hernis ( waiter) 4) Ballemy (room service) Finally another special thanks to Franquel Madrigal Martin, supervisor who handled a difficult situation like a real professional. We were the last Canadian customers leaving the island during the Global COVID-19 outbreak, and until the very end he kept it cool and professional.
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Date of stay: March 2020
1 Helpful vote
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Response from ReputationOnline, Quality Manager at Iberostar Selection Playa Pilar
Responded Apr 3, 2020
Dear Radek, Thank you very much for visiting our spacious 5-star hotel in a beautiful beach location and for your subsequent evaluation. We want you to know that your loyalty to us is truly admired and we thank you for sharing your experience. In the current situation, we would like to express our gratitude that you trust us. We hope that you and your friends keep some pleasant memories of your stay and we appreciate your kind words regarding our staff. They will be delighted to hear your compliments. On the other hand, we are grateful for your suggestions for improvement. We understand that we can only improve the guest experience through constant dialogue with guests. We look forward to seeing you again soon. Until then we wish you all the best. Best wishes Quality Manager Iberostar Playa Pilar
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FORMERLY KNOWN AS
Iberostar Playa Pilar
LOCATION
CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Guillermo
NUMBER OF ROOMS
482
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Frequently Asked Questions about Iberostar Selection Playa Pilar
Which popular attractions are close to Iberostar Selection Playa Pilar?
Nearby attractions include Playa Pilar (1.6 miles), Cayo Guillermo (2.6 miles), and Isla Media Luna (0.8 miles).
What are some of the property amenities at Iberostar Selection Playa Pilar?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Iberostar Selection Playa Pilar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Selection Playa Pilar?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Iberostar Selection Playa Pilar?
Yes, free parking is available to guests.
Are there opportunities to exercise at Iberostar Selection Playa Pilar?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Iberostar Selection Playa Pilar?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Selection Playa Pilar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Iberostar Selection Playa Pilar?
The staff speaks multiple languages, including English, Spanish, and French.
Does Iberostar Selection Playa Pilar have any great views?
Yes, guests often enjoy the ocean view available here.
Is Iberostar Selection Playa Pilar accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.