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Iberostar Selection Playa Pilar

Km 55 Carretera a Playa Pilar Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Selection Playa Pilar
Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#3 of 9 hotels in Cayo Guillermo
Travelers' Choice
This hotel is a true paradise where couples and families with children can find relaxation, entertainment and fun at one of the best locations in Cayo Guillermo. This hotel offers a large wellness centre right on the seafront, a 24-hour, all inclusive accommodation package with 5 restaurants and 5 bars, children's pool, water park, miniclub, professional and children's shows, Star Camp, water sports, a fitness room, water park, parking and many other services. Plus, the Iberostar Playa Pilar features modern rooms and suites that are perfectly equipped. This country with lots of history awaits, and it offers you a unique holiday!
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Full view
Property amenities
Free parking
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pool / beach towels
Outdoor pool
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Kids club
Kids pool
Kids' outdoor play equipment
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Full body massage
Head massage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Private balcony
Flatscreen TV
Bath / shower
Bottled water
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Family Resort
Great View
Languages Spoken
English, French, Spanish
2514Reviews1300Q+A100Room tips
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Popular mentions
Litza wrote a review Dec 2020
Toronto, Canada1 contribution
I went to that wonderful hotel months ago, just before this pandemic started, I would like to start with the location, the hotel is very favored since it is very close to one of the most beautiful beaches that is Playa Pilar, so if you want to try new things you can even walk! it is very close. My room was in building 8 very close to all services, my waitress always gave me a very good service, my room was always very clean and very spacious. Very good food, I could always find a great variety in the buffet, and very good food in the restaurants. The activities are always very varied and fun, you had no time for boredom! Alexis is a star, like all the animation guys, all the workers are excellent, at the reception all very attentive as in the lobby. The truth is that this was a very nice trip and I can't wait to be able to travel to return to that hotel. I was very pleased. Thank you very much Iberostar !
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Date of stay: February 2020
Response from Iberostar Hotels and Resorts, Owner at Iberostar Selection Playa Pilar
Responded Dec 15, 2020
Dear guest, It has been a real pleasure to read this excellent review of your recent holiday with us at our hotel and we really appreciate that you took the time to write and share it with us and other travellers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again. Best Regards, Quality Manager Iberostar Selection Playa Pilar
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Wonderlust9537 wrote a review Apr 2020
2 contributions3 helpful votes
My boyfriend and I visited Iberostar Player Pilar for a week last July and absolutely loved it! The staff there were all lovely, so friendly and couldn’t do enough to help us throughout our stay. The hotel room was big and comfortable and the maids did an excellent job, always very clean! The pool area was great and the swim up bar meant there was never far to go for a drink! The beach was beautiful and offered lots of water sports such as kayaking and pedalos you got to do an hour a day free, we also spent a lot of our time snorkelling! The buffet food was really good, fresh and lots of choice, definately something for everyone! The hotel has a la carte restaurants to choose from (the Tapanyaki one was our favourite, great entertainment!) there are also snack bars dotted about throughout the day! All in all we had an amazing week, can not recommend this place enough!
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Date of stay: July 2019Trip type: Traveled as a couple
3 Helpful votes
Response from ReputationOnline, Quality Manager at Iberostar Selection Playa Pilar
Responded Apr 30, 2020
Dear guest, We would like to thank you for choosing our in unique, paradisiacal natural landscape situated 5 star hotel for your holiday last July and for your subsequent evaluation. The entire team is not only genuinely friendly, but is also given continuous training of best service and working practices. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you. Once more, we thank you for making our hotel your choice for this holiday and we will be delighted to welcome you back again in the future. Best Regards, Quality Manager Iberostar Selection Playa Pilar
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Radek O wrote a review Mar 2020
Toronto, Canada5 contributions28 helpful votes
We traveled with Sunwing and we got the Junior Suite Ocean View room 916 . The room was spacious, clean and well kept up. It had an King size bed. There are no coffee makers inside rooms. We have used the concierge to deliver us coffee; however, when coffee arrived it was mildly warm at best. A little note to management, I think coffee makers inside rooms would put a big smile on coffee lovers like myself. As for the beach, its small. If you're one of the people who like long walks on the beach, this is not your beach. The access to the water from land is less than 100 meters. However, there is a long peer with beds and a beech bar on the peer. For those who snorkel and enjoy the water, this is the best place I saw so far. I highly recommend water shoes so you don't step on a sharp rock or some marine life. As for the food, I honestly had no issues. There was a great selection, and chefs were always fantastic and welcoming. I strongly recommend Japanese restaurant, food is fantastic, but the presentation is something you have to experience. Special thanks goes to: 1) Rigoberto Machin (Sea food Chef) 2) Beisel Gonzalez and Yusdeny Mancebo (beach attendants) 3) Hernis ( waiter) 4) Ballemy (room service) Finally another special thanks to Franquel Madrigal Martin, supervisor who handled a difficult situation like a real professional. We were the last Canadian customers leaving the island during the Global COVID-19 outbreak, and until the very end he kept it cool and professional.
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Date of stay: March 2020
1 Helpful vote
Response from ReputationOnline, Quality Manager at Iberostar Selection Playa Pilar
Responded Apr 3, 2020
Dear Radek, Thank you very much for visiting our spacious 5-star hotel in a beautiful beach location and for your subsequent evaluation. We want you to know that your loyalty to us is truly admired and we thank you for sharing your experience. In the current situation, we would like to express our gratitude that you trust us. We hope that you and your friends keep some pleasant memories of your stay and we appreciate your kind words regarding our staff. They will be delighted to hear your compliments. On the other hand, we are grateful for your suggestions for improvement. We understand that we can only improve the guest experience through constant dialogue with guests. We look forward to seeing you again soon. Until then we wish you all the best. Best wishes Quality Manager Iberostar Playa Pilar
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sjetay wrote a review Mar 2020
Toronto, Ontario17 contributions38 helpful votes
Family of 4 (2 teenagers). Air Transat. Booked in the Fall. Paid just over 7000.00 from YYZ. Flights - No issues at all. Cuba checked our temperatures upon arrival. Hotel Check-In - We arrived early but had no issues getting our room early. Hotel Room: We had an ocean view room with another adjoining room. Maid came everyday to provide towels, make beds, and re-stock our water. We did tip 1 to 3 dollars a day. We had issues with toilet in one room. One shower didn't drain properly. There was a hair dryer, two umbrellas, and iron. Buffet\Restaurants: Breakfast is the best. Fresh eggs, amazing breads, fresh fruit juice stations, etc. Cappuccino from the lobby bar excellent! lunch and dinner buffet repetitive. As with Cuba, food can be limited, but there were always options. TIP: Definitely go to the 24hr beachside grill for lunch! You can get freshly grilled pork/chicken/skewers/fish.They didn't always have Chicken Delight but when they did, we definitely ordered it! Al-A-Cartes: Japanese was entertaining. Gourmet was good but if you're really hungry the portions are smaller. Mediterranean was also good (not really Mediterranean food...) Generally, beef was tough.They did a Cuban Day where there was lunch on the beach. Was super good! Fresh food! Pulled pork sandwiches, rice, homemade potato chips, beans, etc.
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Date of stay: March 2020
2 Helpful votes
Response from ReputationOnline, Quality Manager at Iberostar Selection Playa Pilar
Responded Mar 27, 2020
Dear guest, First and foremost we want to take this opportunity to express our appreciation for your friendly review of our hotel. Also, we are grateful for your constructive comments, we are always happy to receive suggestions on how we can improve our hotel to enhance our guest satisfaction wherever possible now and in the future. It is nice to know that you had such a good time with us because of our efforts and we hope to have the honour to repeat this experience for you soon. Best Regards, Quality Manager Iberostar Selection Playa Pilar
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Travel Girl wrote a review Mar 2020
Cayo Guillermo, Cuba32 contributions25 helpful votes
December 19-26th, 2019 I would not recommend this resort; it needs a lot of work, and is overpriced for what they offer. We were there over Christmas and if it was 50% sold I would be surprised. Food was much of the same on a daily basis which I was prepared for as I had visited another area of the island 2 years ago. Al La Carte’s always had items that were not available, and just fair warning here if you choose as your appetizer a dish of root vegetables, you will get French fries, lol. Christmas Eve they put on a respectable buffet. It is also the evening upper management appears to have been flown in for the party and they were all about having you fill out their survey as you have your Christmas dinner? The pool which is where we spent most of our time was nice; however there were lots of loungers that were heavy with black mold, because there were not many people at the resort, those chairs were always empty. You will need to get up from your lounger to get a drink as there was no waiter service at the pool. There was an ice-cream station by the pool but it was never opened during our stay. Upon arrival I was disappointed to find out I was in bungalow#2, room 229. I had emailed with Janet at the resort prior to our arrival requesting to be put in bungalow 9 or 11. The gentleman who checked us in explained there was nothing he could do to accommodate us. We were disappointed and in no mood for his disrespectful attitude. When we got to the room, we were greeted by a lizard, and no air conditioning. We called the front desk to have someone check the air conditioning and were assured someone would be there to help right away. We waited 45 minutes which at that point my son went directly to the front desk. He was surprised when the front desk clerk motioned to a man sitting in the lobby having a drink and cigarette to hurry up and get to our room. It was clear he had a few and that he had no idea what to do. We decided to live with no air for the night as there was a balcony door we could open for a breeze. (The next day when we returned to the room midday it was working.) After we had something to eat and visited the lobby we went back to the room to sleep. As I had a better look around the room it was apparent that the only cleaning done in this room was the beds, the bathroom sinks/counter & toilet and garbage removed. As I laid my head on the pillow provided I was appalled that it had a very strong smell, the provided blanket in the closet was the same... I had the pillow replaced when I saw the housekeeper the next day but again same smell! So for the week I slept on top of the sheets fully dressed, with no pillow. Hardly what I expected for a pricey resort. The following are other items in need of fixing/repair, I have attached pictures. I will add here that 2 other couples I met had been moved to other rooms, which all had the same or other issues, in fact one couple moved 4 times! I understand Cuba is short on resources but surely a company of Iberostar stature has standards? No coffee pot provided in room, which is in the literature selling the resort. Apparently you need to ask for one which I did two times and one was never put in my room. Balcony light did not work, door hardware is in need of replacement & did not lock. The lounger pads were filthy. A panel of glass on the deck is cracked, several parts missing & in need of repair. Shower has mold, shower doors needed cleaning, they were dirty when we arrived and stayed that way the entire week. Bathtub calking is in need of redo is moldy Light in the toilet room does not shut off. Lamp shade between beds is moldy Walls in room are dirty need cleaning and/or painting. All doors are filthy. Boardwalk on the beach needs lots of repairs, lots of broken boards and wobbly railings not a place we spent much time because of this. My impression overall is that they were not fully booked and short staffed at the resort for the week we visited. I noticed building #1 was never even used the whole week we were there. The resort was quiet compared to others we stopped at to let off other passengers. The one resource they have is how hard & long the lowest paid staff work to try to make their guests happy with no resources to do so. Shame on Iberostar, I would never book into any of their properties again! In all fairness I will add that after several attempts I did receive a $350.00 refund off of the hotel portion of our trip.
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Date of stay: December 2019
Room Tip: It wouldn't matter if you requested a certain room, they place you where they want and are...
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1 Helpful vote
Response from ReputationOnline, Quality Manager at Iberostar Selection Playa Pilar
Responded Mar 26, 2020
Dear Regina, Although we sincerely regret reading that your recent stay at Iberostar fell short of your expectations, we are grateful for the time you spent sharing your feedback with us. We are, of course, disappointed you felt some areas of the resort were lacking in maintenance as our diligent team are on hand to fix any issues that are bought to their attention and also carry out regular checks of the hotel and grounds. Nonetheless, we have taken note of the points you raised. We would also like to reassure you that we are subject to regular hygiene inspections and that it is of utmost importance to us that all areas of the resort and facilities are in pristine condition. We are sorry if you felt this was not the case during your stay and we will pass your comments to the relevant manager. We would like to think that you will give us another opportunity and visit one of our many hotels in the future. Best regards, Quality Manager Iberostar Selection Playa Pilar
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Iberostar Playa Pilar
CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Guillermo
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Frequently Asked Questions about Iberostar Selection Playa Pilar
Which popular attractions are close to Iberostar Selection Playa Pilar?
Nearby attractions include Playa Pilar (1.6 miles), Cayo Guillermo (2.6 miles), and Isla Media Luna (0.8 miles).
What are some of the property amenities at Iberostar Selection Playa Pilar?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Iberostar Selection Playa Pilar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Selection Playa Pilar?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Iberostar Selection Playa Pilar?
Yes, free parking is available to guests.
Are there opportunities to exercise at Iberostar Selection Playa Pilar?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Iberostar Selection Playa Pilar?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Selection Playa Pilar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Iberostar Selection Playa Pilar?
The staff speaks multiple languages, including English, Spanish, and French.
Does Iberostar Selection Playa Pilar have any great views?
Yes, guests often enjoy the ocean view available here.
Is Iberostar Selection Playa Pilar accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.