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Sercotel Club Cayo Guillermo

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Traveler (1524)
Pool & Beach (540)
Room & Suite (399)
Overview
69400 Cuba See on map
AMENITIES
Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
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Reviews (763)
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398 results
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109
152
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LanguageEnglish
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109
152
62
41
34
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All reviews wooden bungalows kite surfers hemingway bar fish ocean view fun to watch other resorts star resort chicken beautiful beach snack bar by the pool lots of hot water money exchange a la carte restaurant worked fine kids club pool chairs
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1 - 5 of 398 reviews
Reviewed 3 days ago via mobile

Security is not good: even though they have a 24 hours security guard at the entrance our car got broken into and the hotel will not take responsibility for anything. The food was the worse we had in Cuba, everything deep fried in cheap oil...More

Thank Raphyfa
Reviewed 1 week ago via mobile

Sercotel is a basic resort with a beautiful beach with clear turquoise water, the personnel are very nice and the people at the resort! There was a lot of seaweed on the beach which took away from the pristine beauty. It’s a very popular resort...More

3  Thank Jessica M
Reviewed 3 weeks ago

I could write a long detailed review about this Resort but im gonna be short and sweet! I have been to Cuba a few times but this was first time at a 3 star Resort . You get what you pay for and for the...More

1  Thank MiaSantos
Response from SECCG, Director Comercial at Sercotel Club Cayo GuillermoResponded 1 week ago

Hello MiaSantos. Thank you for your comments. That helps us to work on the aspects that we have more weakness, we are aware that we have some deficiencies that must be resolved and we will direct our efforts towards that. It is true that we...More

Reviewed October 1, 2018 via mobile

Worst hotel we have ever been to, half of the hotel was closed when we got there and nobody had thought to tell us this information, this meant there was hardly no food and drink and the food they did serve was terrible, no choice...More

9  Thank VerityC478
Reviewed September 25, 2018

this was my 10th time in Cuba, so i pretty much use to it and don't expect much. this resort design is very nice flower all around from buffet u can see the beach, those mini vial style and colorfull place or bungalow is all...More

3  Thank clacla m
View more reviews
About
Description
Located in Cayo Guillermo, this hotel is ideal for family holidays and the practice of water sports. Sercotel Club Cayo Guillermo is situated in a perfect place for kite surf lovers, due to the only More in-that-site air streams, thus marking the difference with the rest of the hotels in the region. The hotel provides and guarantees an unquestionable atmosphere full of safety. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Fitness Center with Gym / Workout Room
Air Conditioning
Airport Transportation
Babysitting
Children Activities (Kid / Family Friendly)
Concierge
Kids pool
Multilingual Staff
Outdoor pool
Sauna
Tennis Court
Wheelchair access
Room Service
Spa
Free High Speed Internet (WiFi)
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
324
Price range
$82 - $210 (Based on Average Rates for a Standard Room)
Formerly known as
Allegro Club Cayo Guillermo
Location
Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
324
Price range
$82 - $210 (Based on Average Rates for a Standard Room)
Formerly known as
Allegro Club Cayo Guillermo
Location
Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Photos
Traveler (1,524)
Pool & Beach (540)
Room & Suite (399)
Dining (150)
Amenities (57)
Family and Play Areas (16)
Nearby
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Nearby RestaurantsSee all 4 nearby restaurants
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Isabel y Fernando
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Nearby AttractionsSee all 7 nearby attractions
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Questions & Answers
Ask a question
funinmexico9
October 22, 2018|
Answer
Response from LoyalroyalBerkshire |
Main lobby bar is open 24hrs. Hopefully the buffet restaurant will be closed. The food is awful. Do yourself a favour and cancel your booking and book into another hotel. I’ve just summarised my holiday which trip advisor... More
1
Vote
Xcape2sun
October 19, 2018|
Answer
Response from funinmexico9 |
The bungalows are not well built. There are gaps in the walls that allow for bugs, mosquitos, frogs etc. As well no sound proofing from your neighbors. Don't pay extra for prestige. Wait until you are at the hotel and... More
1
Vote
bustermay
October 14, 2018|
Answer
Response from eurogaltoronto | Reviewed this property |
Hello I can answer some of your questions. 1. Yes there is Wi-Fi but only in the lobby area and it costs 1cuc. You exchange your money at the hotel or there is a bank at the next hotel, Iberostar Daiquiri which you can... More
0
Votes
Room Tips
"Stayed on second floor buildings close to lobby and theather very old ."
MiaSantos
3 weeks ago
Read review
"room 144 has a ice view on the beach"
mecla2014
Sep 25, 2018
Read review
"Be kind a don't forget to tip cleaners, waiters, and drivers.Small token of appreciation goes a long way!"
mtodd85
Sep 20, 2018
Read review
"Choose bungalos 75-88"
Cosmopolitan337313
Sep 1, 2018
Read review
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