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Melia Cayo Guillermo

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1 room 2 adults 0 children
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Melia Cayo Guillermo
Melia Cayo Guillermo
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4,181 Reviews from our TripAdvisor Community

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Reviewed yesterday NEWvia mobile

Just got back on april 18th and I have never written a review but i just had too after this experience Ok the place is nice grounds and room wise ... nothing special needs some love like most of the older resorts in cuba food at beach and snack bar is good , buffet is good , a la cartes...

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Helpful?
Thank Troy B
Hamilton, Canada
Reviewed 3 days ago NEW

This was my fifth stay . Gone are the welcoming Canadian flags out front . Gone are the experienced , friendly , bar staff . Gone are some premium bar brands including mixes like tonic water . Gone are the peacocks . Gone are the boardwalk benches and water cabanas . Gone is the Hemingway beach arbour and the soft...

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4Thank awkat
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello awkat: Things have gone, true, but others have arrived, we have matured as a hotel, we have learned to attend and deal better with our customers. In the same way we work to reform what is no longer. We can not dream of the past, we must make new conquests for the future, because all time changes, all future...

Hamilton, Ontario
Reviewed 3 days ago NEW

Was a bit disappointed with this Melia. Have always been a fan. Biggest complaint was lack of beach chairs & palapas. Not nearly enough. Had to get up at 6 a.m. to put towels on our chairs or be left with laying on the sand in the sun. That isn't right. I'm on vacation. We live at the beach all...

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3Thank susankZ3360MM
Milan, Italy
Reviewed 4 days ago NEW

I been in this hotel with my wife and 2 child, the hotel is very old, internet is slow but the beach is so nice!!! The rooms are big but needs renews. The food is good especially in the Italian restaurant but you have to book it in advance! The front desk staff don't care to nothing and also don't...

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Thank Cosma L
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Cosma L: We appreciate your comments, and we regret that your experience has not been as pleasant as expected for a five star hotel, in any case. I have to say that the internet in Cuba is slow in any place, that is not something that should claim the hotel, the hotel only facilitates the comfort, the proximity but...

Peterborough, United Kingdom
Reviewed 1 week ago

Stayed at this resort for two weeks in March of this year. Now for the review. POSOTIVE POINTS Lovely beach. Nice gardens (well maintained). Great weather. Most of the staff were good. Wife had a massage (fantastic) NEGATIVE POINTS. Hotel requires a complete up grade (if not demolish it and start again). Mattresses and furniture require taking out and burning...

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5Thank Jack K
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Jack K. Thank you for your comment, we respect you because you have the right to express what you feel, but we disagree, because the description you make of a chaotic hotel is not true. We have to recognize that we need improvements, in which we are already working as you could appreciate while you were with us. It...

Lisbon, Portugal
Reviewed 1 week ago

We had our reservation (no cancelation option) from the 26th till 30th... Unfortunately we had and accident in Trinidad, where we stayed before going to Cayo Guillermo and had to delay our check in one day. The staff was informed about our delay as my husband called the day before to let them know about it. We got to Melia...

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1Thank Gutierrez1987
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello Gutierrez1987. We regret that your stay with us was not to your liking. We recognize that we need to improve in terms of infrastructure, but the hotel services are the best of the keys as well as the cleanliness. Also the food of the hotel is one of the best of all this keys. As I said we know...

bristol
Reviewed 2 weeks ago

Our second stay here and brought extremely fussy family with us for their first experience. Firstly, we preferred the beach and pier as it was the year before but still paradise. As for the hotel, ok it's not all marble and luxury but has the authentic Cuban feel that made us return. It's spotless in it's cleanliness and wouldn't want...

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4Thank sharon p
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello sharon p. Thank you for your comments, we are very pleased that our hotel has liked you. Thank you also for highlighting our service personnel, we work thinking of all of you, service is paramount for customers to feel at ease. We hope to return many more times to our destination and to our resort. We are waiting for...

Reviewed 2 weeks ago

Ok i am a simple person. The only thing i ask on vacation is a NIce SANDY beach and clear water to swim(not the pool).EVERYTHING I WRITE HERE IS MY PERSONAL OPINION...I will be happy to answer any questions you may have...in french or english.. I was here for two weeks... 1. Lobby; First time we had a bad experience...

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6Thank S G
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello S G. It is a shame you have decide not to return, likewise we thank you for the detailed review that makes of our hotel, we will work on improving the considerations that leaves us in your comment, your opinions always count !! Is the way we have to improve our product. We would like you to go someday...

Leeds, United Kingdom
Reviewed 2 weeks ago

This was a lovely hotel and the beach is just superb. The food was good you wont go hungry although a little repetitive. The only thing that will stop me coming back is the lack of coca cola diet coke, the Cuban one is very inferior. I wanted my favourite tipple of vodka and diet coke but it was undrinkable....

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2Thank carol p
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello carol p. Thanks for your comments. We regret not having received those 5 stars but will work to make you forget everything else. But there are things that we can not change, the cokes of Cuba have that particular flavor, because in Cuba there is no Coca Cola, only a cuban version called TuKola. The one that you buy...

Gatineau, Canada
Reviewed 2 weeks ago

This is my 3rd consecutive year at the Mélia Guillermo and I would like to provide you with my personal opinion of this particular resort. First, let's start with the positive points. Although we had a negative experience for the first time at check in, the staff at the reception desk were quite helpful and courteous for the remainder of...

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1Thank dianne C
Director_GeneralMCG, Director General at Melia Cayo Guillermo, responded to this review

Hello dianne C. Thanks for your comments, nice to know that you enjoy our hotel, it is a pleasure for us to please you and to find cleanliness in the hotel, just as the food has been to your liking. In the same way we will continue improving our services, from structural to quality, to meet all expectations and that...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Babysitting
  • Room Service
Official Description (provided by the hotel)
Meliá Cayo Guillermo is located one of the most beautiful and white-sandy beaches with more than 1300 palm trees, and swept by very transparent waters. The area was an inspiration for Ernest Hemingway, and fishing the great blue river, always on his Pilar Yacht, he created part of his work. The hotel is perfect for couples and families but also for diving, fishing. We also organize the wedding of your dreams in this paradise. ... more   less 

Additional Information about Melia Cayo Guillermo

Address: Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range: $120 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Cayo Guillermo 4*
Number of rooms: 301
Reservation Options:
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Also Known As:
Melia Cayo Guillermo Hotel Cayo Guillermo
Cayo Guillermo Melia
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Questions & Answers

Here's what travelers have asked, with answers from Melia Cayo Guillermo staff and other travelers.
256 questions
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Questions? Get answers from Melia Cayo Guillermo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“You get an assigned room , like a third floor room over the disco and theatre , even if you ask and pay for an ocean view room,”
awkat, 3 days ago | Read review
“Junior suite”
cosmal2015, 4 days ago | Read review
“There don't seem to be any good rooms as the two rooms we had were average.”
jackk864, 1 week ago | Read review
“Rooms near the beach are quieter...”
739sg, 2 weeks ago | Read review
“Ours was just perfect.”
carolpY5994SK, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question