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Sol Cayo Guillermo

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Sol Cayo Guillermo
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3,571 Reviews from our TripAdvisor Community

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Showing 2,543: English reviews
Peterborough, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

We went to Cuba for the first time for two weeks on 5th September.The holiday got off to a bad start,as when we arrived in Cuba we were informed our cases had been left at Gatwick. The Hotel setting was fantastic,great beach,lovely pool with plenty of beds at both.The apartment we had was fine,with fridge and air con,clean and comfortable.Other... More 

Helpful?
Thank Glen H
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

THE GOOD: - The staff - Entertainment - Variety of food - Well maintained grounds (gardens/sidewalks/paths) - Clean pools - Beautiful beaches THE BAD: - Rooms (I had to request room changes 3 times, I gave up after and suffered). I was told they were renovating rooms. I had paid extra for Ocean Room view (Rm 824) but got a... More 

Helpful?
1 Thank Amy K
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear Amy K, Thank you very much for taking part of your time to write your comments on tripadvisor. It is great having feedback from our repetead clients. As you notice we are on renovations in our rooms. I hope you can get the room you like in your next visit, just let us know by email or facebook looking... More 

Dunchurch, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We are so excited to be arriving again on September 28th for our 13th visit at SCG. We love this resort and the people we have met. I know there have been some less than great reviews in the past year but I say "when in cuba, do as the cubans do" this is not Canada, this is Cuba.....refreshing, relaxing... More 

Helpful?
4 Thank Barb S
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear Barb S, WOW! Thank you for your kind comment. I'm sure you will love your holidays this time. We are all excited to welcome you one more time to offer you another magical vacations. I wish you a very safe arrival flight. Have a great half week because we will take care of the other part as soon as... More 

Middlesbrough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

we have been comming to the scg since 2003 .What can i say paradise in one word The staff in this hotel.are by far the best i have ever come accross .From the gardeners to the cleaners who by the way keep the rooms and grounds spotless .The catering staff who do a fantastic job .To the management who bend... More 

Helpful?
5 Thank stewartteasdale
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear Loyal stewartteasdale, Thank you for this lovely review Stew. I enjoyed every words, It makes me feel proud of my staff. Is good to have clients as loyal as you are and It is great to know we meet your expectations in every holidays since 2003. I hope there are many other years to come. Please, email us when... More 

Kent
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I really hate to give any kind of bad review because there is a lot of good to find here. The staff are amazing and go out to their way to help. The grounds are well kept and the gardeners are very friendly, the beach is gorgeous! But? Well there is a lot of updating to be done in the... More 

Helpful?
2 Thank Debs69kent
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear Debs69kent, Thank you so much for reviewing your experience, especially for all your compliments about staff, they are the assets of the resort. We are renovating 50 rooms this year and we'll keep renovating next year. We are working in the rest. I always say ur food can be repetitive for some clients but it is a buffet and... More 

Manchester, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

My 4th time to Cuba but my first time to Cayo Guillermo.the beach is beautiful as you would imagine clear waters soft golden sand a little bit of paradise. The rooms are challet which are nice and big. But was put out at the back so my view was mud tracks and a swamp... Not great. The food is a... More 

Helpful?
2 Thank Paul D
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear repetead Paul D, Thank you for taking a time to review your recent stay with us. As you said in your comment We are Pure Nature because of the colour of the sand and the ocean and also because of the gardens. I'm happy to know we have been availble to meet your expectations, There are some things we... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I am finding this a most pleasant task. Looking forward to commenting on the wonderful service at this location. I enjoyed delicious soup, wide selection of fruit, huge choice of fresh vegetables, salads and sauces, jams , jellies, meringue, all with no chemicals or preservatives! Enough about food ( I am trying to eat as well at home but missing... More 

Helpful?
4 Thank Sheryll J
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear Sheryll J, Glad to read you will be returning. I feel very honorable with your review. It shows me we have been able to provide you with a very enjoyable holiday experience. Thank you so much for your comments on our facilities and services. It is great to know you have encountered our hotel to be the best you... More 

Toronto, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family and I just came back from a week in Sol Cayo Guillermo last night and we had an AMAZING time. Eight of us (13 in total from other friends coming to resort) - went there to celebrate my moms 60th birthday. The beach is INCREDIBLE. One of the most beautiful ones I've ever seen. It is clear, clean,... More 

Helpful?
5 Thank Bosnian_Bombshell
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear Bosnian_Bombshell, We are very glad to read we have been able to provide you with an AMAZING holiday experience. Thank you so much for your comments on our facilities and services. Our special appreciation for recommending us to your family and friends. Please, email us when have rebooked, we will be just too happy to provide you with another... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I go every year, sometimes twice a year. I've never had a problem with the food or the staff! They always go out of their way to help you. The beach is amazing! Also find a place to lay around. I will always go back there! Great place to meet new friends!

Helpful?
3 Thank Kimmy M
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear Kimmy M, We have enjoyed reading your comments. Thank you very much for reviewing your positive experiences on this site. It was a pleasure for us to have provided you the magic of Melia Hotels International by Sol Cayo Guillermo. We are preparing evrything for your next visit. See you soon. Have a great day! Best Regards, Guillermo Sastre... More 

Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Well from a bad start of a wooden structure falling on my head when we walked into the room ! Sure the wife hit it with her suit case though ! We had three double beds which are small beds 2 kids in 1 bed each leaves a small double bed for me and my wife ! She like cuddles... More 

Helpful?
9 Thank Moonski
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear Moonski, we really appreciate you have taken part of your time to post your review on tripadvisor, we enjoy having feedback from our clients. We are so happy to hear from you and we are glad to know you have passed a good stance in our hotel. Thank you very much for everything you have written about the hotel... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Multilingual Staff
  • Babysitting
  • Free Parking
Official Description (provided by the hotel)
Four Stars All Inclusive Resort with 268 rooms. Located in Cayo Guillermo,Cuba, in one of the most beautiful beaches, in the archipelago Jardines del Rey, near Playa Pilar and near one of the most beautiful coral reefs in the world. Known for its romantic and lush tropical vegetation. Recommended for families, couples, weddings and honeymoons.268 rooms: 135 standard, 96 Standard Ocean View, 37 Superior Standard 3 Dining Restaurants (Buffet),4 bars.An incredible natural paradise. ... more   less 

Additional Information about Sol Cayo Guillermo

Address: Jardines Del Rey | Cuba, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range: $96 - $239 (Based on Average Rates for a Standard Room)
Number of rooms: 264
Also Known As:
Sol Cayo Guillermo Hotel Cayo Guillermo
Sol Hotel Cayo Guillermo
Cayo Guillermo Sol Hotel
Sol Cayo Guillermo Cuba
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