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Sol Cayo Guillermo

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Sol Cayo Guillermo
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3,780 Reviews from our TripAdvisor Community

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Dundee, United Kingdom
Reviewed 3 days ago NEWvia mobile

First time in Cuba and we all had mixed reviews, I would say this isn't really a resort for children maybe better for older people and couples who want a quiet holiday,, the hotel is all there is other than the beautiful white sandy beach which was amazing..staff make this resort they honestly do,, they go the extra mile to...

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2Thank smiler-7
Ottawa, Canada
Reviewed 3 days ago NEW

This was my second trip to this hotel and my 10th trip to Cuba. Travelled late January/early February. If you are looking for a pretty quiet hotel with a wide beach this is the place to go. The front counter staff were very funny and happily took care of our wants and needs. We were fortunate that the hotel was...

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1Thank Ottawagrrl
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Ottawagrrl, Great to know we have provided you with a positive holiday experience and our special appreciation for recommending us on this site. I have so much enjoyed reading your comments. Thank you very much for reviewing your positive experiences on this site. We will certainly share your very nice words with the staff, your comments make us feel...

Toronto
Reviewed 6 days ago NEW

We love going to this property. The staff make it!!! Yes, it is a smaller property which we like. With it being smaller you get to know other travellers while there...instead of the larger hotels where there are 1000-2000 guests and you seem to be just a number. We found on this trip that many from the larger hotels came...

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5Thank Heddy45
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Repeated Heddy45, Thank you very much for your generous comments on your recent stay with us. We are very glad to know that in spite of our accommodation standards we provided you with a holiday over your expectations. We truly hope to see you again in the future so please; keep us posted on your bookings, we are very...

Ottawa, Canada
Reviewed 6 days ago NEWvia mobile

My husband and I were at Sol Cayo Guillermo from 1 Feb to 15 Feb . It was our 19th time in Cuba and our first to Sol Cayo Guillermo. From the moment we arrived at the resort we felt welcomed and immediately started relaxing. The ocean is visible from the lobby which is so pleasant to see partway through...

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4Thank Rose C
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Rose C, It is great you have felt our magic since the welcoming.Thank you very much for take your time to review your experience. It is great to know we have met your expectations in your first visit to Sol Cayo Guillermo and we'll be good to have you back as you said. We will certainly share your very...

Reviewed 1 week ago

Ok, So my friend wanted a fast and easy trip. Naturally, we ended up in Cayo Guillermo, Cuba. Which is a cool little island off the other island of Cayo Coco. Guillermo was lovely. It was small, and there is NOTHING but resorts around, but you're not far from Cayo Coco and that main land (still, you are at your...

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3Thank Brittany M
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Brittany M, Thank you for taking a time to review your recent stay with us. I am truly sorry for falling short of your expectations, please, accept my apologies for failing on providing you with a positive holiday experience. I have passed your opinions to my managers in charge of each department you have mentioning here to work in...

Toronto, Ontario, Canada
Reviewed 1 week ago

We went to the Sol Cayo Guillermo with Air Canada vacations early February. The hotel didn't have our reservation but after a short wait, they gave us an upgraded room - right on the ocean. Room The room was clean - furniture run down but fine. The sliding glass door was pretty much stuck so we more or less just...

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Thank hockeymom5050
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear hockeymom5050, Thank you very much for posting your comments on your recent stay in our hotel. Thank you for your observations which have already been addressed. I have passed to all my managers to work in our weakness to become it into our strongness. Safe deposit box payment is advertised on our website page and also all our agencies...

London, United Kingdom
Reviewed 1 week ago

I have travelled to many all inclusive resorts before, after reading many reviews on Trip Advisor about this resort, I travelled to Sol Cayo Guillermo with an open mind. We booked our vacation via Sunwing at a great price, so this resort seemed attractive to us. Upon arrival at CCC, customs and baggage was quick and easy (never asked for...

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1Thank meaghan k
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear meaghan k, Thank you very much for taking the time to post your comments on this important website. We are very glad to know that in spite of our accommodation standards we provide you with a holiday over your expectations. Thank you for your observations which have already been addressed; based on all your opinions we can better work...

Niagara Falls, Canada
Reviewed 1 week ago

Vacationed at SCG now for the 6th consecutive year! Huge property, amazing beach, very friendly, accommodating staff, fine service and home cooked style Cuban food. I enjoyed an ocean front room with a quiet relaxing atmosphere for 10 days...water jogging, snorkeling, swimming, sunning, sailing and walking the beach on firm fine sand forever in either direction of the hotel. Will...

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3Thank Susan K
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Repeated Susan K, First of all, thank you very much for your loyalty. It is great to count with you anytime. I do love have repeated clients happy because they will keep coming back. you are really important for us. You became in our family after your first visit. Staff miss your smile and your presence next to us.Cuba...

Reviewed 1 week ago

We Visited Sol for one day. The property is huge with a long stretched beach for kilometers with plenty of sheds. There were a couple of nudes on the beach. The pool area though small for such a huge hotel, is very cozy and quite nice. Staff was friendly and helpful. The Buffet was ok with a variety the option...

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1Thank Miroslav E
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Miroslav E, First of all, thank you very much for taking part of your time to write your comments on tripadvisor, we really appreciate it! we love enjoy having feedback from our clients. I would say we are an small resort because we only have 268 rooms and all the facilities are around the pool and let us personalize...

Reviewed 1 week ago

The resort itself is well staffed with friendly and efficient people. The rooms were large and well maintained. The food was excellent. The beach bar staff in particular are excellent. The restaurant staff even threw a small birthday party for a friend of mine.

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2Thank Moksha M
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Moksha M, Thank you very much for taking the time to post your comments on this important website. Thank you very much for your compliments on areas of our hotel, our team will appreciate it. Small touches will do the difference, that's why we work on them to make special our clients holidays as you did. I hope you...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Four Stars All Inclusive Resort with 268 rooms. Located in Cayo Guillermo,Cuba, in one of the most beautiful beaches, in the archipelago Jardines del Rey, near Playa Pilar and near one of the most beautiful coral reefs in the world. Known for its romantic and lush tropical vegetation. Recommended for families, couples, weddings and honeymoons.268 rooms: 135 standard, 96 Standard Ocean View, 37 Superior Standard 3 Dining Restaurants (Buffet),4 bars.An incredible natural paradise. ... more   less 

Additional Information about Sol Cayo Guillermo

Address: Jardines Del Rey | Cuba, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range: $140 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sol Cayo Guillermo 4*
Number of rooms: 264
Reservation Options:
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Also Known As:
Sol Cayo Guillermo Hotel Cayo Guillermo
Sol Hotel Cayo Guillermo
Cayo Guillermo Sol Hotel
Sol Cayo Guillermo Cuba
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Questions & Answers

Here's what travelers have asked, with answers from Sol Cayo Guillermo staff and other travelers.
274 questions
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Questions? Get answers from Sol Cayo Guillermo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try and get a second floor room less insects.”
 of 5 bubbles Heddy45, 6 days ago | Read review
“Ask for second floor ocean view if you are getting one.”
 of 5 bubbles 333brittanym, 1 week ago | Read review
“Rooms on the left side of the resort, 2nd level floors are best.”
 of 5 bubbles meaghank_12, 1 week ago | Read review
“500 Block Rooms are quiet, close to the beach and not far from the main lobby.”
 of 5 bubbles 852susank, 1 week ago | Read review
“Go elsewhere”
 of 5 bubbles 748lindaj, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question