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Sol Cayo Guillermo

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Sol Cayo Guillermo
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3,511 Reviews from our TripAdvisor Community

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Showing 2,517: English reviews
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I love this hotel, it has everything you`ll need for a relaxing holiday. The staff are the ones who make this resort so memorable. They can`t do enough to make it enjoyable. The food is very good, and there`s enough variety if you are willing to try something new. The rooms are clean, large and if you get the right... More 

Helpful?
4 Thank TT090661
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear TT090661, Thank you very much for taking part of your time to write your comments on tripadvisor, we really appreciate it! I enjoyed your feedback. 100% agree about staff, they work hard to make memorable your holidays and is great each client can feel it and enjoy it. Staff is the one who always make the difference make you... More 

London, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Staff were polite ,Food was ok. beach were cleaned daily.,night entertainments were good.life guards were there only few hours.HOT TUB was out of order(for many months).No one in the office had any knowledge of "La Cueva Del Jabali".Computer room glass was so clean and not visible ,I crashed on it.massage place was not in the ground floor,so with my knee... More 

Helpful?
2 Thank Shan-Esh S
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear Shan-Esh S, We are so happy to hear from you and we are glad to know you have passed a good stance in our hotel. La Cueva Del Jabali is an excurssion that only the cuban reps sell. Did you ask them? Jacuzzy is not working because we are waiting for a piece that is not available in this... More 

London
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff are always so helpful. They are the reason people come back every year, because they cant do enough for you! The beach is second to none, and we prefer to stay in these little bungalows, as opposed to a big hotel construction. We return here year after year, as do many other couples, so we meet our old... More 

Helpful?
3 Thank Karaoke-Carol
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear Karaoke-Carol, Thank you very much for your lovely words! They made us feel special. I’m agree with your comment about the potential my staff have. They make worth you have spent your holiday, they come true your holiday dreams taking care of every detail to make sure the magic be present everytime. We are glad to hear we are... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

What a fabulous two weeks at a wonderful place. The staff were so friendly, the entertainment manager and his team were excellent, the beach was beautiful and all round, a superb two weeks was had! We will be visiting again for sure.Thank you for an amazing time.

Helpful?
3 Thank Nim D
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear Nim D, we really appreciate you have taken part of your time to post your review on tripadvisor, we enjoy having feedback from our clients. I’m agree with your comments: As you have said our potential are staff and beach, they make the difference and they make worth you have spent your holiday, they come true your holiday dreams... More 

Glasgow, Scotland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I love the scg have been 9 times in 6 years wouldn't go anywhere else the beach is absolutely stunning the rooms are lovely, and the staff are all wonderful. We have made many friends here ,I think of this place as our second home,and the staff as family can't wait to return. Xx

Review collected in partnership with this hotel

Helpful?
2 Thank rosahalbert
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear loyal rosahalbert, We have enjoyed reading your comments. Thank you very much for reviewing your positive experiences on this site. It was a pleasure for us to have provided you the magic of Melia Hotels International by Sol Cayo Guillermo. We are passing on your congratulation to every single member of staff. We would like to have you back... More 

LaSalle, Montreal, Qc
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Loved it Very Much, for a senior traveling on there own It happens everywhere to get BED bugs. Doesn't matter if it's a 3, 4, 5, star hotel... I thought, I was bitten by mosquito's, which is common in Cayo Coco.

Review collected in partnership with this hotel

Helpful?
2 Thank Patricia T
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear Patricia T, Thank you very much to have chosen our hotel to spent your holiday, thank you very much to post your comments on tripadvisor. Glad to know yopu have enjoyed it. I hope you come back soon, we hope to see you one more time laying in front of our spectacular beach Spot or Around the pool area... More 

London
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Excellent staff. Always courteous and friendly. Welcoming new comers with open arms and bright smiles. Lots of entertainment. Some entertainment included involving guests which was a hoot to watch. Beach was clean and beautiful. Long walks on the beach every morning were very entertaining

Review collected in partnership with this hotel

Helpful?
2 Thank Cheryl R
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear Cheryl R, Thank you very much for your fantastic review. Your comments make us feel like we are moving on the right direction to make our hotel even better for your future enjoyment. Great to read that you have encountered our hotel to be a wonderful place for your vacation. Please, as soon as your re-book, email us your... More 

Burlington, Canada
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

In need of plumbing and electrical services. Some rooms are quite a distance from. The activities. Buffet is plentiful and a good variety. Check out the nightly craving station. Dining room staff is Excellent so friendly and helpful. Pool is good, beach is excellent for children sandy bottom and Shallow.

Review collected in partnership with this hotel

Helpful?
3 Thank Sandra P
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear Sandra P, Thank you so much for reviewing your experience. Some rooms could be quite distance but if you want a closer one, you only have to ask it at reception and we can offer you to change in case is available. Thank you for your comments to the buffet, activities and staff, great to know we have been... More 

Antigonish, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The heading says it all!! Beautiful resort, fun and friendly staff, from the gardener to the entertainers😊 we loved everyone! we have been to other parts of Cuba and loved our stays but we have found SCG and will be back for many years to come along with family and friends! Our new home, away from home😊

Review collected in partnership with this hotel

Helpful?
4 Thank menabenoit
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear menabenoit, WOW! your new home, away from home. Thank you for that generous and kindly review. Is great to see you have found another place where you feel in house. Thank you for let us know and thank you for your all your compliments. Your comments have been passed to all my staff and they are happy to be... More 

Wishaw, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

2nd room was tidy but never any water and always short of toilet rolls. Staff always helpful but had to keep asking for these items.Buffet could have been a lot better, flies birds uncovered uncooked food, no quality. Alacart rest was fine lovely people and service was smashing. Enjoyed beach and excursions were great,still had a good time.

Helpful?
3 Thank nsim1319
Guillermo S, General Manager at Sol Cayo Guillermo, responded to this review

Dear nsim1319, Thank you very much to review on tripadvisor about your Holidays with us. As you said our staff is great! We think they are our asset, beach too, they make the difference and they make worth you have spent your holiday in Sol Cayo Guillermo. Thank you for your observations which have already been addressed. Hope to see... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Multilingual Staff
  • Babysitting
  • Free Parking
Official Description (provided by the hotel)
Four Stars All Inclusive Resort with 268 rooms. Located in Cayo Guillermo,Cuba, in one of the most beautiful beaches, in the archipelago Jardines del Rey, near Playa Pilar and near one of the most beautiful coral reefs in the world. Known for its romantic and lush tropical vegetation. Recommended for families, couples, weddings and honeymoons.268 rooms: 135 standard, 96 Standard Ocean View, 37 Superior Standard 3 Dining Restaurants (Buffet),4 bars.An incredible natural paradise. ... more   less 

Additional Information about Sol Cayo Guillermo

Address: Jardines Del Rey | Cuba, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range: $98 - $214 (Based on Average Rates for a Standard Room)
Number of rooms: 264
Reservation Options:
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Also Known As:
Sol Cayo Guillermo Hotel Cayo Guillermo
Sol Hotel Cayo Guillermo
Cayo Guillermo Sol Hotel
Sol Cayo Guillermo Cuba
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