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69400 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Pool & Beach (2071)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 08/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cayo Guillermo
Updated 08/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 9 hotels in Cayo Guillermo
Location
Cleanliness
Service
Value
Four star all inclusive resort with 268 rooms. Located in Cayo Guillermo, Cuba, in one of the most beautiful beaches, in the archipelago Jardines del Rey, near Playa Pilar and near one of the most beautiful coral reefs in the world. Known for its romantic and lush tropical vegetation. Recommended for families, couples, weddings and honeymoons. 268 Rooms: 135 standard, 96 standard ocean view, 37 superior standard, 3 dining restaurants (buffet), 4 bars. An incredible natural paradise.
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Property amenities
Free parking
Paid internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Internet
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Tennis court
Entertainment staff
Evening entertainment
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Free airport transportation
Airport transportation
Shops
Sun loungers / beach chairs
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Room types
Ocean view
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Quiet
4728Reviews559Q+A100Room tips
Traveler rating
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Popular mentions
kgwpg wrote a review Jul 2021
Winnipeg, Canada3 contributions
The staff is helpful, courteous and fun! Food was meh, but no one goes to Cuba for the food. Lots to do, beautiful beaches and resort. Kept nice and clean. Reasonably priced. Good drinks and excellent service.
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Date of stay: July 2021Trip type: Traveled with family
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Honey F wrote a review Apr 2020
Quebec, Canada12 contributions8 helpful votes
We went to this resort on March2-13.Came back to Canada and self isolated for 14 days.This was worth the isolation!!The resort is great,good food,spotlessly clean,beach is awe inspiring and pool is well kept.Staff are the best I have ever met!!Special mention to Yasnery,you are an amazing lady!!Also the other workers at the snack/bar near the pool!!Libany and the other staff at the buffet ,Nayrit?,not sure it’s spelled right.Lady at the clubhouse was fantastic,really enjoyed having her visit around the resort!!Massages were excellent also!!Recognized Carlos from Melia Las Antilles in Varadero,he was manager when we went there a few years ago.Hope everyone there are doing ok,this will be a difficult time for all Cuban people,they are so gracious!! Looking forward to seeing everyone sometime in the future,hope this does not change the employees when it opens again !!
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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Sam N wrote a review Mar 2020
1 contribution2 helpful votes
We stayed first 2 weeks of March, 2020, I can tell you there's so many issues in this resort, don't want to beat them up too much under the current circumstances (coronavirus ) rooms are below average but lots of hot water & pressure, pool area good (hardly any shade), beach is the best thing & made us feel that we got something good out of the resort although the old huts were rotting & falling apart. We had at least 4 very windy days that customers couldn't stay on the beach but great for wind surfing. Food was mostly horrible, honestly wouldn't even feed it to my dog. Breakfast was only down to Leo's omelet, lunch & dinner were mostly the same food warmed up over & over until it tastes rancid. Sunwing should set standards with these resorts if they want to continue working with them as most peole looked very disappointed. Carlos who is Sunwing's rep was very helpful, customer sevice at the resort was great & do their best to please & make the customers happy. Resort has good potential but staff needs more training especially the buffet restaurant, no sense of cleanliness when handling plates, utensils...etc Lots of time, resort staff line up in the buffet with the customers to get their food before they run out (never seen this in tens of resorts we've been to) usually they eat together before they shut the doors. Restaurant staff need to know basic English to be able to communicate, you also feel the special treatment to Spanish speaking customers overall. You feel in general there is no supervision in the resort, staff gathering together talking, on their phones & sometimes smoking (even saw the house keeper smoking beside her towel cart!! Theater bar is average, not many cocktail options. Several time, mostly at night, they claim they don't have any cocktails to provide or the only mixer they have is not working!! Lots of BS!! Management should be watching & supervising staff, especially like a guy 'Omar', hardly see him working, always talking to other staff, on his phone or going to the restaurant to get food. There's a sense that some of the staff are fed up & don't care anymore. Did not mean to be harsh but I had to give our honest opinion, hoping that the resort improves & give viewers an idea of what to expect. Sam & Lucy
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Date of stay: March 2020
Value
Cleanliness
Service
Room Tip: We preferred the second floor room option.
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2 Helpful votes
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Tanya & George wrote a review Mar 2020
Napanee, Canada7 contributions1 helpful vote
This resort is located on the most beautiful beach and is lovely, small and quaint. Rudy, Barbara, Yoni, Anita, Yosemi, Eduardo, Alex, Hector, Reinel, Maikel, Jamilla, whistling guy and pizza guy were some of the amazing staff, just to name a few!! It was our second time there and we can't wait for our third visit!
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Date of stay: March 2020Trip type: Traveled with family
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markrichardp2016 wrote a review Mar 2020
Dartmouth12 contributions1 helpful vote
My wife and I had a most enjoyable and relaxing vacation staying at Sol Cayo Guillermo. Although some of the guest bungalows are in need of renovations, the main buildings and pool were well maintained and very functional. The resort staff are top notch and the beachfront is second to none. What a beautiful beach at this resort. We would happily return with a plan to avoid returning home with itchy souvenirs compliments of suspected sand fleas - a minor inconvenience to an otherwise trouble free week. Thank you especially to the staff we met and who treated us so well during our stay.
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Date of stay: February 2020
Value
Rooms
Service
Room Tip: Rooms close to pool area more convenient but also less quiet. Some rooms being renovated and...
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Response from VentasSolGuillermo, Director Comercial at Cayo Guillermo
Responded Mar 16, 2020
Dear markrichardp2016, Thank you, thank you, thank you. It's always a big pleasure to receive this nice review. Of course we're waiting your upcoming visit, please let us to know your preferences in advance and we will them reality. Until then keep in touch by Facebook. Looking forward to meet you!!! Best regards, Madelin Carrion Nieves Sales Manager
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PRICE RANGE
$79 - $182 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sol cayo guillermo hotel cayo guillermo, sol hotel cayo guillermo, cayo guillermo sol hotel, sol cayo guillermo cuba
LOCATION
CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Guillermo
NUMBER OF ROOMS
268
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Frequently Asked Questions about Cayo Guillermo
Which popular attractions are close to Cayo Guillermo?
Nearby attractions include Playa Pilar (0.9 miles), Cayo Guillermo (0.2 miles), and Isla Media Luna (3.2 miles).
What are some of the property amenities at Cayo Guillermo?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at Cayo Guillermo?
Guests can enjoy free breakfast, an on-site restaurant, and a snack bar during their stay.
Is parking available at Cayo Guillermo?
Yes, free parking is available to guests.
Are there opportunities to exercise at Cayo Guillermo?
Yes, guests have access to a pool and a fitness center during their stay.
Does Cayo Guillermo have airport transportation?
Yes, Cayo Guillermo offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Cayo Guillermo located near the city center?
Yes, it is 0.9 miles away from the center of Cayo Guillermo.
Does Cayo Guillermo have any great views?
Yes, guests often enjoy the ocean view available here.
Is Cayo Guillermo accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.