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Grand Muthu Cayo Guillermo

Traveler (1189)
Pool & Beach (237)
Dining (67)
About
Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Fitness Center with Gym / Workout Room
Airport Transportation
Babysitting
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Laundry Service
Meeting Rooms
Outdoor pool
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Great View
Family Resort
HOTEL CLASS
402Reviews
1,189Photos
261Q+A
74Room tips
Traveler rating
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Popular mentions
We just came back from MGM. Everything worked perfectly. Check in was a 10 minutes breeze. We stayed in 2000 block above the lobby, close to pool and to buffet. Our cleaning lady, Jennifer, was doing great job. Guys from the bar David and two Jose were making the best
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My review :) Just got back and miss it already. TRAVEL - Out of airport (Air Transat) buy a couple of beer for the trip - vendor right outside airport but our bus had some for sale as well. 45 minute ride with quick stop at one other hotel) Easy check in. Great people at front
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A well rounded great vacation. Amazing staff, awesome view of the Ocean, great rooms that are clean and great entertainment every night. The staff are all so happy and friendly. The view over looking the infinity pool is wonderful.
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Hotel was all the trip advisor reviews had claimed. Just focus on the positive- remember, this is cuba! If you go with no expectations of ice sculptures and watermelon swans you will survive. The hotel, dining rooms and beach were all well staffed and friendly. We never had
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Response from MGM_Muthu_Hotels, General Manager at Grand Muthu Cayo Guillermo
Responded 2 days ago
Dear p r, Thank you very much for your comment, we are focused on making our clients feel at home. We hope you can recommend us to all your friends, we strive for our clients to have a good service and always wish to return. We are very happy that it was a wonderful holiday and that everyone felt at home. Undoubtedly we work to satisfy all our guests and that they are happy to have chosen us as their paradise to enjoy their holidays, Best Regards
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+7
This review is long overdo but felt I should write it anyway. I've just got back from a 5 star in Jamaica and it didn't even come close to this place as far as service, room, cleanliness, beach, pool! Of course in Jamaica they have more resources for food so I won't compare
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Response from MGM_Muthu_Hotels, General Manager at Grand Muthu Cayo Guillermo
Responded 2 days ago
Dear Tresina H, Thank you very much for your comment, we are focused on making our clients feel at home. We hope you can recommend us to all your friends, we strive for our clients to have a good service and always wish to return. We are very happy that it was a wonderful holiday and that everyone felt at home. Undoubtedly we work to satisfy all our guests and that they are happy to have chosen us as their paradise to enjoy their holidays, Best Regards
Read more
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Two double beds pushed together as you can see space in the middle. Not very romantic!
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12345612
Check the Tripadvisor forum for the Muthu. There is an e-mail address there.
0 votes
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Is there a disco onsite or close by?
Yes there is a bar and disco separate from the resort, but just in front. There is a restaurant, bowling alley and some shops, but the restaurant and shops were not open yet when I was there. I do believe that you would have to pay for drinks, etc. there.
1 vote
Why is management not getting employees not cleaning the beach ?
Management is disastrous. I had a few meetings with them and I doubt they’re able to come to terms between others about any main issue.
1 vote
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Can a la carte restaurants be booked prior to arrival?
Yes our friends booked all three of our nights the day before we got there. I'm sure if you find their email on the website they should allow it. I heard from other traveller's that it was almost impossible to book them when they got there.
1 vote
Are premium drinks available or is there a surcharge?
I never had to pay for any drink on the resort while I was there....if your trip is all inclusive, it should be covered.
1 vote
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12345653
"Block 3000 was convenient and close to the ocean"
"I liked building 4 overlooking the pool. It was close to the lobby too."
"Just stay somewhere else"
"5114 if you don't mind not having water to shower every night. Beautiful view."
"Villa 7 and 9 have beach-view rooms. Keep the sliding doors on the ground level rooms closed at night or the no-see-ums will eat you alive."
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12345615
PRICE RANGE
$141 - $269 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Guillermo
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