Had excellent experience. Food was great. Staff was very accommodating and extremely friendly. Thank you to Ms. Alleyne and Monique and the lady that helped us with scanning the barcode..lol. We will certainly be back. Thanks for making our experience a memorable one.
I would love to give this review 5 stars for the amazing ambiance but the service quality also has to be taken into consideration. While the check in process was somewhat slow I was quite impressed with the efficient covid19 facilities. The self service temperature check device and automatic sanitizing machine is a very nice touch. It was disappointing to see that after I received a call to reconfirm my reservation and gave them an estimated time of arrival, the front desk agent still had to go check to see if my room was ready. The room was hot as the AC unit was not turned on which is not the standard. The room was spacious, clean with modern living furnishings. There is also a full kitchenette and everything was functional. The view of the Bay from the room was simply picturesque. There was an issue with the toilet after staff left for the evening but security was very helpful and was able to provide a temporary fix until maintenance could resolve it the next morning. The only real issues I had with the room are 1. The safe provided is way too low to the floor so I think it should be resituated 2. I was surprised the floor and walls were so thin as I literally could hear the guests in the room above me walking around. The closing of room and vehicle doors and music from the nearby clubs was also coming through. The noise pollution issues should have been addressed when the hotel underwent renovations in 2015 so clearly a missed opportunity. The property is still ideal for getaways and vacations so I look forward to booking again sometime in the future. On checkout I had asked for a small balance to be removed from my bill due to poor service quality in the restaurant. Michelle I believe is her name the front desk agent said she had to speak with the manager regarding this situation. She asked if I could have a seat for a few minutes until she heard from the Manager but I was pressed for time I had to leave. I asked if she still had my credit card information in the event my request was denied. She said yes and I left. I have yet to get a call or email regarding the outcome of my request. I can only assume since my card was not processed that the charge was removed. I certainly hope this is not the standard of the organization. …
It was a friends and family affair. The month of October is filled with birthdays and we had a fun day celebrating at The Yellowbird Hotel. Even in these uncertain COVID-19 times, they were very accommodating of our group of 12 persons. Special thanks to Michelle at reception!
Checked into the hotel right after our wedding yellow bird called while I was getting ready for my wedding asking if we prefer ground floor or higher floor with view we choose floor with view check in was really quick and easy room was very clean and large and had everything u need the staff were very friendly and nice and food delicious we even paid for an extra night and was offered a late check out will definitely be back for our 1 year anniversary
I'm a local and I stayed at Yellow Bird Hotel for the first time 2 weeks ago. I needed a getaway and from the time I made the call to book, Monique was extremely warm and friendly and her service was the reason I chose there right away. All of the staff were amazing and welcoming and I had the best convos with Cheryl-Ann, the restaurant manager at breakfast each day. The hotel is clean which is even more important now in this Covid time. All protocols were followed and I felt safe. The room was comfortable, the pool was amazing and the location (in St. Lawrence Gap) is perfect! I will definitely be back. They are now family.