Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Pelagos Suites Hotel & Spa on Lambi beach is a family friendly complex of rooms and suites with vast outdoor premises, a selection of swimming pools, bars and restaurants and an indulgent Spa Center that will make your stay on Kos Island as comfortable and summery as ever! Your children are bound to enjoy the Pelagos Suites Hotel & Spa as well, with numerous activities and special facilities made just for them. In Pelagos Suites Hotel & Spa, your holidays will become an experience you will never forget; a summer that you will cherish forever.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Ocean View
Languages Spoken
English, French, Spanish, Dutch and 2 more
Location
Lambi Beach, Kos Town 853 00 Greece
Name/address in local language
Pelagos Suites Hotel & Spa
1,696 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Guests often find their stay at Pelagos Suites Hotel & Spa to be a delightful experience, thanks to its engaging atmosphere and family-friendly entertainment, despite some areas lacking vibrancy. Its central location earns high marks for convenience. While the rooms are appreciated for their spaciousness, a few visitors have pointed out cleanliness and noise issues.
The hotel's extensive amenities, including multiple pools and diverse dining options, are popular among guests, and the overall cleanliness and service receive commendations, though occasional service hiccups are noted. Opinions on value vary, with some guests mentioning unexpected costs.
Location
Central
Atmosphere
Lively
Rooms
Spacious
Value
Mixed
Cleanliness
Immaculate
Service
Friendly
Amenities
Abundant
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After having two holidays cancelled due to Covid, we finally found this one in Kos. The photographs of this hotel do not do it justice at all. Wow! It's beautiful. Very modern, water everywhere, even part of the dining room is over water. Our room was perfect, very spacious with a king size bed, loads of storage, new TV, tea & coffee facilities, fridge, safe and very large bathroom with modern shower and a proper hairdryer. The food was excellent. There was a very good variety of dishes every day, all delicious. On entering the restaurant, we were given fine gloves to wear so that nobody touched the serving ladles or spoons. This worked very well and every guest adhered to it. The drinks were all local and were very acceptable. The AI drinks stopped at 11 PM. After this you could purchase branded drinks from the top shelf. All of the pools were a little cold when first stepping in, but once fully submerged they are lovely, and you can get a good swim. Because of Covid, the on site animation team did most of the evening entertainment. Mostly dancing, karaoke and a bit of audience participation games. Whilst we were there we did not need to wear masks at any time which was wonderful. But the staff in the bars, restaurants and reception all wore masks. This is a fantastic holiday resort and I would definitely recommend it.
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Date of stay: October 2020
Value
Cleanliness
Service
Room Tip:All of the suites are lovely
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fatma Giarimaga, Εξυπηρέτηση πελατών/Υποδοχή at Pelagos Suites Hotel & Spa
Responded Jun 13, 2024
Dear Jacqueline X, thank you very much for taking the time to share your experience and for recommending our hotel. Our greatest reward is receiving such a lovely review. We are really sorry for our late response and we hope to have the chance to welcome you back in the near future. Kind regards, Giarimaga Fatma Guest Relations Manager
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We booked through tui a week before departure as Kos was not on the quarantine list and we just wanted a week of normality in the sun. The hotel, rooms and grounds are beautiful and the staff are all friendly.
The food has been lovely, breakfast and lunch are pretty much the same every day but there is always something different on an evening. The service in the buffet is not the best, many times we didnt get the drinks we asked for or had to wait 5/10 minutes after sitting for someone to bring our cutlery over. You don't need to wear masks in the restaurants just gloves and everything is self serve. I didnt like this particularly with covid I feel that you should wear masks when getting your food but that is just a personal preference. There is no social distancing at all in the restaurant it is just a bit of a free for all so if you are funny about the whole social distancing then this may not be the hotel for you.
The snack bar at the pool was great, chocolate crepes were delicious! The drinks aren't the best at the hotel but for the price we paid for the holiday we weren't expecting much. I would be pretty miffed if we had paid full price as a lot of the cocktails are not included in the all inclusive package which I find bizarre. I have never stayed at an all inclusive where strawberry daquiri and pina colada are not on the standard cocktail list (€10 a go at this hotel). Also be prepared to queue for your drinks at the bar they are very short staffed so sometimes had to join a queue if wanting a drink through the day. We learnt to go to the quieter pool with the swim up bar to avoid queues as it was always dead round there.
We rented bikes from the hotel (€5 each per day) and cycled to kos town. If you go out of the hotel towards the beach and turn left there is another bike rental shop and they are only €3.50 from there - there is also a mini market there too :)
Would recommend the zia by sunset trip, we booked a meal at oromedon and watched the sunset it was one of the most memorable part of our holidays. We also did the 3 kos island trip with Christina at the harbour and that was a lovely day out too.
All in all we have had a lovely holiday.
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Date of stay: October 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fatma Giarimaga, Εξυπηρέτηση πελατών/Υποδοχή at Pelagos Suites Hotel & Spa
Responded Jun 13, 2024
Dear Holyholl92, thank you very much for taking the time to share your feedback following your experience at Sentido Pelagos Suites Hotel & Spa. All your comments have been taken into consideration as there is always room for improvement. We are really sorry for our late response and we sincerely await the opportunity to welcome you back in the nearest future. Kind regards, Giarimaga Fatma Guest Relations Manager
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after the dreadful year of covid we managed to get away to this amazing hotel for 11 nights, the hotel is beautiful and extremely modern you won’t find another hotel on kos island like it. We got upgraded to a family suite for free which was huge and nicely decorated and also very clean. The pools are great, the main pool is huge and the animation team do a great job of entertaining the kids and adults with waterpolo, aqua aerobics etc... everywhere is spotless and pride is taken in keeping the hotels/gardens clean. It was nice to visit my family who live on the island and pelagos was in a great location, it’s 8 euro to Kos Town or a 20 minute walk to the gorgeous lambi beach. The hotel is great value for money I saw some review claiming a lot of cocktails arent all inclusive which isn’t true at the adults only bar all cocktails are available its only at the pool bar you have to pay for premium cocktails but there’s still around 12 to choose from.
The staff of this resort are the most hardworking & polite individuals I’ve ever met at a resort before. Constantly trying their hardest to make your holiday a great experience and provide good service. They honesty made our holiday, we felt so welcome and really enjoyed our experience we didn’t catch her name but the girl with long curly brown hair who works breakfast each morning was absolutely amazing always so friendly and polite and made effort with us every morning to ensure we had a great time.
Thank you pelagos team for all your hard work and making our experience amazing we will be back ❤️
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Date of stay: October 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fatma Giarimaga, Εξυπηρέτηση πελατών/Υποδοχή at Pelagos Suites Hotel & Spa
Responded Jun 3, 2022
Dear bailie_jg, thank you for taking the time to post your 5* review. We are really happy to read that you enjoyed the room upgrade, the cleanliness, our facilities and the service of our staff. Everyone goes above and beyond in order to deliver exceptional customer service and we are proud to know that we exceed your expectations. We are sorry for out late answer and our team is looking forward to welcoming you back. Kind regards, Giarimaga Fatma Guest Relations Manager
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We stayed at Pelagos on the 21st August for a week, it was our 4th time. We had a junior suite overlooking the main pool and boutique. It was really nice with separate rainfall shower, bath, main bedroom, sofa area and big balcony. Plenty of storage, safe, mini fridge and toiletries. We had a bottle of water, wine, cheese/ham baguettes and fresh fruit left for us. You can buy 12 mini bottles of water from the supermarket next door for about €3 so this wasn’t an issue for us. The food is of a high standard and has a theme night every day. We did notice it was almost all new staff in the restaurant and although they were pleasant didn’t really engage with you at all. They were really busy though and with wearing masks, perhaps it was difficult for the staff. You have to sanitise your hands, wear a mask and are given disposable gloves at the restaurant entrance. You can serve yourself the buffet food and never felt too rushed. Everyone was keeping their distance as much as possible and obeying the rules which was good to see. We never had a bad meal but did feel just adding 1 more a la carte restaurant would be perfect as another choice to eat. There is an Italian restaurant on site which you can visit once per stay. We thoroughly enjoyed our meal and service there, it was great to relax and be served a meal. The next night we booked again and being a Pelagos guest you get a 30% discount. It was lovely to see Bill still at the main bar and he definitely looked after us at night serving us drinks. Sorry to say we did find the rest of the main pool bar staff a bit grumpy and abrupt at times even if you were smiling and being as polite as possible. A bit disappointed to see the swim up bar gone but the new quiet pool bar looks good and the lady there was lovely, so helpful. Also, the girl in the adult only bar area was friendly and made fab cocktails! Great addition to have the new snack hut and it was very popular, again staff friendly and quick service. The entertainment team ran by Boris and Dominika helped to make our holiday special. I particularly enjoyed the stretching and Aqua aerobics each day. The new shows were great to watch and they’re a very talented, happy team who engage really well with everyone but aren’t pushy at all. Well done all of you! Pelagos is just stunning at night, I couldn’t stop taking photos. Loved the sunsets and spending time on the beach in the afternoon. We were so grateful to get away after the last 18 months and appreciated every minute of our holiday. We’ll definitely be back again in the future, thank you!
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Spanaki, Μάρκετινγκ at Pelagos Suites Hotel & Spa
Responded Sep 10, 2021
Dear Rachel, Thank you for choosing to stay with us at Pelagos Suites Hotel & Spa for the fourth time. We are absolutely thrilled to learn that you always feel pampered and enjoy our facilities and services. We always value feedback, especially from our most loyal returning guests. Thank you for your positive comments as it concerns the service from specific members of our staff. Their commitment to take initiative with selfless sincerity and thoughtful courtesy has allowed them to fully recognize the needs of our guests. Rest assured that we will convey your kind words to them!! Once again, thank you very much for choosing our hotel and it would be our honor to welcome you, again, on your next holidays at Kos Island!! Kind regards, Anna Spanaki Executive Secretary
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We booked a 2 bedroom suite with a private pool which was lovely. The suite was equipped with all necessities, water, daily fresh fruit and sandwiches on arrival day (if you miss dinner at the restaurant). The only downfall to the room was there was no iron. We were told this was due to pandemic and sanitisation. Instead we were directed to use the laundry services where you could leave your garments to be ironed at a a cost per garment. Had I known this prior to travel I would have taken a travel steamer.
The private pool is great for families and for those who like privacy however we were slightly baffled when maintenance workers were entering through the back gate of our private area to pass through to other parts of the hotel, with no offer of an explanation. This happened every day for the duration of our stay (4 days).
The hotel is perfectly located to explore Kos and is across the road from Lambi beach, 5 mins from the town centre and 20-25 mins from the airport.
The staff were very friendly and accommodating, they allowed us to have an extra hour for a late checkout at no cost plus use of the facilities after check out on our departure day.
As an all inclusive package, the food is a standard buffet style and has different themes each night. As a pescatarian there was not much choice for me with the majority of the food being different salads, dips, breads and side dishes. We were entitled to 1 free meal at the a la carte restaurant also however this was just average.
The hotel evening entertainment is also average and consists of various dance performances from the same group. There are other things like yoga and table tennis to be enjoyed daily.
As we travelled during the pandemic I feel the need to highlight that the hotel is not strict with wearing face masks indoors. The only measure I noticed was the request to wear gloves when using the buffet service. Furthermore there is no practice of social distancing. When we checked in, there was a huddle of guests around the reception desk queuing to check in.
Overall this is a beautiful hotel with lovely grounds. I would highly recommend booking a suite with a private pool.
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fatma Giarimaga, Εξυπηρέτηση πελατών/Υποδοχή at Pelagos Suites Hotel & Spa
Responded Jun 14, 2024
Dear Aya-sof, thank you for reviewing our hotel. All your comments have been taken into consideration. We are really sorry for our late response and we sincerely await the opportunity to welcome you back in the nearest future. Kind regards, Giarimaga Fatma Guest Relations Manager
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Room: The room was nice, bed very comfy and cleaned to a reasonable standard. Our room was also a conjoining room for some reason and the room could be noisy as we could hear the people next door quite clearly. We were in room 415 which could be quite noisy as near the pool bar but we still managed to sleep.
Pool: pools are good and very clean, freezing cold but that is due to the temperature outside! They have cabana beds which they charger €15 euros for and also ones with a roof and table which are €30 which is disgusting for 4* plus hotel.
Presentation: The hotel itself is beautifully presented and lots of places to sit. It does appear clean and tidy.
All inclusive: The first issue we encountered was the lack of all inclusive we asked for a standard cocktail at the bar and was told it was 7 euros there are only around 6 cocktails included at each bar. They also charger for lattees, capuchino and other basic drinks! The food is a good standard for all inclusive the theme nights were good and the snack bar has a good variety! The issue is the tables are never set and you wait a while for drinks and if you ask for sugar, salt and pepper etc. It’s like they are being rationed. The food trays will often be left empty or partially filled for long periods and you have to wear gloves and a mask at all times when in the buffet unless seated!
Location: The hotel is a considerable distance from the town we walked to Kos on the first evening at it took over an hour despite us being quite fast walkers, there is a slightly quicker way but it is incredibly dark and we didn’t feel safe to walk in the evening!
Service: When I read the reviews about the staff it didn’t bother me as we are very laid back and didn’t imagine it would bother us however the service really is shocking the restaurant staff seem to really struggle with any requests you ask and almost always forge. They would rarely come over so you could ask them for what you need. The bar service is also poor there is a female server at the bar by the pool who is friendly but a couple of the men including one at the reception bar who are just rude and regularly offended us rolling their eyes when you asked for a a drink. The male at the lobby bar practically snubbed my friend when he asked for a cocktail during a quiet evening at the bar.
I would say the worst part about this hotel is the lack of “inclusiveness” Everything that shod be included isn’t; coffees as mentioned before, milkshakes, pina colada and many other basic cocktails and I’m fact they will charge you extra for anything they can. Our friends got engaged and we asked at guest relations if they could do anything in their room and they said they could lay some rose petals and candles for €40 … no offer of anything at all for free! It’s a decent hotel but the staff and lack of all inclusive completely ruin this and I would certainly never return
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fatma Giarimaga, Εξυπηρέτηση πελατών/Υποδοχή at Pelagos Suites Hotel & Spa
Responded May 12, 2022
Dear happycampers186338, thank you for choosing the Pelagos Suites Hotel & Spa for your holidays and for taking the time to rate us. We are happy to read that you enjoyed the room and the cleanliness of our hotel. The small cabanas cost 15€ and the big ones 30€ accordingly and they are extra for all our guests. There are plenty of normal free sunbeds though that our guests can use. Regarding the drinks, our all inclusive package, includes soft drinks, juices, non alcoholic drinks, selected branded wine, draught beer, selected brands alcoholic drinks, long drinks with house-local brands, cocktails, filter coffee, tea, espresso. As for your comments regarding our staff, we regret to read that some of them are rude as we are proud to have a dedicated team of professionals who are striving to give their best services. Rest assure that all your comments have been taken into consideration. Our team is looking forward to welcoming you back. Kind regards, Giarimaga Fatma Guest Relations Manager
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This was our 2nd trip to Pelagos Suite Hotel & Spa and was every bit as fabulous as the first time we went! Firstly, the staff...receptionist, waiters, bar people, gym and spa staff are all friendly, helpful and ready to help...and work incredibly hard to make your stay as relaxing as possible. Secondly, the animation team - Boris and Dominika are without a doubt, the best hotel animation team leaders I've ever come across at a hotel. They work so hard to lead their team to ensure your nights are full of entertainment and fun, and during the day, plenty of activities for young and old alike, without any pressure to do so if you want a day off!! The yoga, aqua-gym and stretch classes a favourite! The pool parties are a must from the end of July! Again, super-hard workers that never take a break! The rooms are all spacious with everything you need to make your stay comfortable. We've had several rooms in the hotel, and all are easily accessible, and no buildings taller than ground and first floors. There are superior and luxury suites, villas and private rooms, as well as junior suites and family rooms so something for everyone. There's always plenty of space around one of the many pools and private areas for those who prefer a quieter pool side. The food is second to none with a huge variety to choose from for breakfast, lunch and dinner. We have a very fussy eater in the family who never struggled to find anything to eat. The first year we visited Pelagos, there were 4 of us, last year there were 7 of us and next year we are hoping to go back with a party of 12! Cannot wait to see you again Pelagos and all the team !
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Date of stay: August 2019
Value
Sleep Quality
Room Tip:Rooms around the stage area will be noisier in the evenings due to the entertainment
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Me and my boyfriend just returned from a weeks holiday at Pelagos and we loved every minute of it. The decor is stunning, pool areas are well looked after and there are plenty of free sunbeds even upto 9:30am, so no need to get up ridiculously early. Lunch and dinner from the main buffet were outstanding with a great selection and different themes, however some of the hot breakfast items (eg bacon) were luke warm most of the time. Cocktails and drinks in general are brilliant. Cleanliness is great and the hotel is handling the current situation very well with certain measures in place. Rooms are cleaned everyday despite being told it was going to be every 2 days. The staff at the hotel are some of the friendliest people I’ve met (especially Nasia at the pool bar and Sarah who greets you at the restaurant everyday without fail). The entertainment was overall pretty good, but it can be hit and miss sometimes and can get slightly repetitive. There was only one bigger issue which let the hotel down slightly for us- on the last day they didnt provide showers to use after being around the pool, as our flight home was late at night. We were told this was due to covid, but couldn’t understand this as the showers would need to be cleaned regularly anyway regardless of covid. Fortunately some friends we met in the hotel were kind enough to lend us their room for a shower in the evening, but if this hadn’t happened we would’ve had to book late check out which is an extra 70 euros. Overall, most aspects of the hotel are outstanding and we would definitely love to return next year. However, there were a couple of issues (as with any hotel) which the hotel could easily rectify for it to be the perfect getaway.
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Date of stay: September 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have just returned from a week at the Pelagos and loved every minute ! From arrival to leaving,the staff worked endlessly to ensure everyone was enjoying their stay. Due to Covid,plastic gloves had to be worn while getting food in the restaurant but that was a small price to pay to ensure hygiene as the food was plentiful and a high quality. The whole of the grounds are beautifully presented and the pools were amazing and welcoming. The room was large and modern with a fridge and a huge balcony with a bed on it ! Special thanks to Sarah who greeted us at the restaurant and the lovely Anna with the permanent smile!( I know there were two Anna’s so thanks to both) Also to Thanassis who had trainee on his badge.Well,his training must be working because he was so polite and efficient, A real nice guy. If you want to hear any negatives about this hotel then get them from other reviews because there aren’t any from us !!!
Iain and Carol Patterson .
Newcastle Upon Tyne .
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Date of stay: September 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fatma Giarimaga, Εξυπηρέτηση πελατών/Υποδοχή at Pelagos Suites Hotel & Spa
Responded Jun 14, 2024
Dear 511iainp, thank you for your 5 out of 5 rating. It is really rewarding to read that you had a nice holiday with us. We apologize for the late response and our team hopes to have the pleasure of welcoming you back to Sentido Pelagos Suites Hotel & Spa. Kind regards, Giarimaga Fatma Guest Relations Manager
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We booked to stay here very last minute as at the time it was one of the only places you could travel without having to quarantine on your return to the UK. We did have a great holiday but as it was basically this or no holiday we feel we did over pay for what we actually received.
The all inclusive is very limited and the drinks are poor. If you’d like to upgrade to a branded drink Bacardi for example you can look forward to paying 7 euro a time or 10 euro for a cocktail. Also things like cranberry juice and bottled water are charged extra for. You can get cups of water free and apple or orange juice are included in all inclusive. The food was a very random selection but was always very nice and we never went hungry.
The staff were fabulous, I can’t fault them at all. We found them to welcoming and friendly. They all do a fantastic job.
We had booked a family suite as were travelling with our toddler but found her bed to be completely unsuitable for a child. It was a double bed pushed up to the wall with a cushion as a headboard that she could easily move and fall or climb between the bed and the narrow gap between the bed and window. It also had exposed metal bars up the side where the base had clearly been damaged. Our room was also on the ground floor, well they call it the ground floor it’s actually down stairs in the basement. It had a huge terrace but was unfortunately dark all day with zero sunlight. This was disappointing, who wants a terrace sees zero sunlight?
The pools are lovely but sometimes difficult to get a sun bed, the hotel don’t seem to have a policy about reserving sun loungers.
We did have a nice holiday but we were determined to make the most of it after being in lockdown for so long. However I don’t think we will return to this hotel based on our experience here. There are small adjustments that the hotel can make to make it a much better experience for customers, things like bottled water should not be an added expense in any all inclusive resort
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fatma Giarimaga, Εξυπηρέτηση πελατών/Υποδοχή at Pelagos Suites Hotel & Spa
Responded May 13, 2022
Dear Missglobetrotter860, thank you for rating us. We are proud to read your kind words concerning the service and the friendliness of our staff. We would also like to apologize for our late reply. All your comments have been taken into consideration, as there is always room for improvement. The Pelagos Suites Hotel & Spa team is looking forward for your next visit. Kind regards, Giarimaga Fatma Guest Relations Manager
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Farnborough, United Kingdom43 contributions22 helpful votes
Hi Karen during our 2 week stay in June it was a fairly busy place as you’d expect with lots of families and small groups, competition for the sunloungers was pretty keen which looked like people where starting to ‘reserve’ from around 06.00hrs To be honest this was only an observation as our room had its own pool.
Our September trip seemed a lot calmer and equally less families so much quieter, the rule may well have made people more cognisant of the ‘towel rule’ but to be fair we did see the occasional one or 2 reserved before 09.00 but not moved. Again there were plenty of free sunbeds anyway.
There are more places to choose from in the Kos Town area.
PRICE RANGE
$171 - $331 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pelagos hotel kos town
LOCATION
GreeceSouth AegeanDodecaneseKósKos Town
NUMBER OF ROOMS
207
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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