I call it a real review because I will be 100% honest I, my fiance, and another couple went to this hotel and we had a great time with ups and downs, I will explain why. I start with the negative parts 1 After arriving around 11 am we had to wait until 14:30 and this was inconvenient because we were tired from the trip, hot and sweaty, everyone wanted to unpack, take a shower, and start to enjoy their vacation. I suggest a better organization for the arrival of the customer and having rooms ready because the hotel knows approximately at what hr the customer arrives. 2 The wifi in the hotel and rooms is dead, you can connect but you won't be able to load youtube. ( The manager from the hotel on the last day asked us if we can give her feedback and when I told her about the internet she told me that I have to connect using some code or something, but nobody told us this and we ended up using our mobile data the hole week ) I suggest a better internet connection and more routes around the hotel with bigger antennas or more antennas for a stronger connection. 3 The coffee from all-inclusive is not good at all, people that enjoy a good espresso or a strong coffee will be disappointed, even if you buy an espresso it will only be acceptable, maybe the brand of the coffee they use is nothing special because owning a coffee machine around 100€ home and buying a good coffee brand would give you a better coffee quality then the one at the hotel. I suggest giving the client an option of more coffee at the all-inclusive package and the hotel to use a better coffee for all-inclusive and even for the hotel. It is an easy fix 4 The food at the restaurant from inside of the hotel is good and not good. If you are a vegan then you are in luck because vegetables and fruits are delicious but the dishes with meat are awful. The meat does not taste good even if it is with sauce or any dish. I'm talking about lunch and dinner here because at the breakfast everything is ok, the food is good, eggs are good but the problem at the breakfast is that after 4/5 days you kind of gets tired of the same breakfast food, they do have few dishes to choose from but in few days you get tired of eating the same thing. They should just get a fresher meet source and knocking up a bit of the breakfast dishes from time to time so you do not get bored/tired of the food. The are many breakfast ideas they can implement for every day to be different but that would be a bit too much so every few days it would also work. The food at the outside restaurant ( lunch and dinner because they do not serve breakfast outside ) they have a grill outside where they do cook the food in front of you and I highly suggest for anyone that goes there to try it out because it is batter and this you can see for yourself by tasting it, the buffet from the outside its more or less the same as the one from the inside of the restaurant. 5 All-inclusive drinks are not great from my point of view, maybe others will like them but we did not. The problem with the cocktails is a bit too low alcohol and a bit too much syrup and juice which will make them high in sugar( I'm not a fan of that ). They could easily fix it by making a small change and I know they can make way batter cocktails because we ended up buying some from the non-all-inclusive menu and they are great but I will specify this a bit later in the review. The beer is ok from a taste point of view but I do not know why you cannot get drunk from it and this is coming from someone that did not drink any alcohol the whole year until I was at the hotel so my tolerance for alcohol is low. You can take the beer part as good or as bad but I like my beer to make me a bit tipsy after some glasses. I suggest a change into giving 2/3 option of beer, without alcohol, lemon beer with low alcohol, and a normal beer with a normal alcohol percentage. 6 The rooms that we first got were not so good, for example, our room had a toilet that looked dirty, I'm sure that it was clean but the toilet was old and the years of usage were showing. The other couple ended up with a room not far from us which had a distinct smell to it as old. We were disappointed with the price we paid to end up with those rooms but in the evening after the entertainment show a guy named Sorin ended up talking to us ( I will talk about him later ) but he helped us getting new rooms. I get it that is hard for a hotel to have every room of high quality but for a 4-star hotel, our expectations were a bit higher. Sorin talked to the manager and she was very kind and understanding and helped us getting new rooms the next day. ( about the new rooms il talked about the positive part of the review ) 7 After few days we encountered something not so pleasant. We went to the pool after lunch and we saw 2 tables put together and 6 chairs but they were empty except one chair which had a towel on it. We split the tables and left 3 chairs ( the one with the towel including ) at one table. And another table with 3 chairs for us. Remember that they were empty( no begs, towels, or anything ). We left our bags and towels on the 3 chairs and went into the pool, while we were enjoying ourselves in the pool a guy came and throw everything that we had and took the table and chairs and reunited them with the first table. I got out of the water fast and asked him what is he doing because this is not acceptable( there is a post at the hotel wich specifically states that there are no reservations for the tables, chairs, or sunbeds ) He started to speak another language and he only told me in English that this is reserved because they were eating. ( long story short we ended up going away because we did not want to make a scene for such childish behavior ) My suggestion for the hotel is to have 1/2/3 people working around the pool and making sure stuff like this does not happen, if we were not there he may as easily take our stuff as he did throw them away. It is not pleasant to encounter such situations. Now that was all the bad stuff but please do remember that we did have a great time and the positive side did compensate and that is why I have given it a 5/5 stars 1 The reception was great, people were friendly and they work 24/7, The lobby was clean and the position of the hotel was great, you have a small store at the entrance of the hotel where you can buy what you need if you do need something, you had a rental shop for bikes, scooters, and everything that you need across the street from the hotel at a really good price. You had shops as you go to the center of Kos which is about a 20min walk. So the position is 5/5 2 The hotel had 2 pools for adults and bigger kids and 1 small pool for small children, each pool had a different bar which was very convenient. The pools are clean and the water is just perfect. You had tables, chairs, and sunbeds enough to go around most of the time. Showers are nearby outside where you can clean your feet if you come from the beach, very convenient. Toilets are all around so you do not have to worry about that. 3 The inside restaurant had enough space for everyone and even a balcony where you can enjoy your food with a view. The insider bar had downstairs a pool table and ping pong table where you can play with friends + a terrace where you can enjoy a drink in the shadow with a nice view. 4 The staff at the inside restaurant were great, very active, and helpful if you ever needed anything, I have to say that the girl Stella at the bar was very nice and doing small talk while she prepared your coffee, she does deserve a mention for her lovely personality. In the nighttime, there was a guy named Periklis who made some amazing cocktails from the pay menu. He also deserves a mention because he is a hard-working guy and very kind. 5 The outside restaurant had a beautiful view and relaxing vibe to it, I have to mention that Sabian and Ksaniel were very kind and hard-working staff members, cleaning the tables and setting them up very fast after every customer who left. They should be given a more breathable outfit for working in that heat. 6 The stage for the entertainment had a perfect positioning and the guy named Sorin made the whole trip feel amazing with his charming attitude and charismatic personality. Each show that he did was amazing and we all enjoyed it, wonderfully working the crowd, funny response for people, cracking jokes around, and after each show, he would walk around the crowd talking to people and giving his everything to see that the people are satisfied with the show and that they are feeling great. When he came to us the first night we talked a bit and he asked us if everything is ok, how are we feeling, if we liked the show, the only complaint at that time the rooms and he said that he will see if he can help us by talking to the manager I think, and he did help us out because the next day we got new rooms which were perfect. We also told him about the food problem that we do not enjoy the meet that they are serving and if he knows any restaurant nearby, he apologized on the behalf of the hotel for the food and he suggested we can try out the " Sunset taverna " near the hotel. We did check out that restaurant and we all loved it, I highly suggest for anyone in any part of Kos island to try out that restaurant, everything is freshly cooked and you can teste that, the staff is also amazing. The next day we asked him about things that we can do on the island and he helped us by showing us on the map places that we can visit and trips that we can take with a boat to visit the other 3 islands. I cannot oversell him because he was indeed a great hostess and not only with us, people were coming up to him from all around the hotel because he had a pleasant vibe about him and he did care that you as a customer feel great in their vacation and enjoy it at the fullest. I highly recommend for you talk to him about anything and you will see for yourself what a great guy he is. You will love him for helping you enjoy your vaccination to the fullest extent. I also highly recommend that the manager or owner should give him a paycheck raise and listen to him about ideas that he has for the hotel or entertainment programs and this is because he is fully committed to the job. You can see this easily that he loves what he is doing. 7 The entertainment was amazing, enjoying the entertainment was one of the best things that we did at the hotel. I do have to give again credit to Sorin for putting up a great show for us and making people forget about everything and just be in the present, something that many people cant do. He made something simple into something great and I saw that we were not the only ones who were touched by his lovely personality, he made young kids, young adults, adults, and older people feel amazing. The shows that were based on the theme were also great (for example Greek night or Cuba night ), I highly suggest you do not miss the evening shows because you will have a great time and you will not regret it. They even have kids' shows and daily activities that you can do together with the entertainment crew. 8 The second room we got was great. We had air conditioning, a bathtub, a balcony where you can relax with friends after the entertainment program was finished, a fridge, Tv, The beds were quite comfortable, on the balcony we had a beautiful view of the sea. Everything was clean and I have to mention that the maidens were cleaning everything nicely and they were very kind. I appreciate their hard work 9 The beach was very close to the hotel and they had a beach volleyball course there, Showers, an amazing view in the daytime and nighttime. The position of the hotel as I said before, was perfect. You even had another bar at the beach. 10 On the last day the manager wanted to talk to us so we can give a feedback review, I appreciate the interest that she had but it's a bit hard on the spot to think about everything all at once, that is why I leave this review. We all are grateful for the interest she gave in taking her time and talking to people so she can see what the people have to say. She told me that she does read the reviews so I will write a message for her. I hope my review will help you improve the quality of the hotel and appreciate the staff that you do have and I did mention. The people that I mentioned were the ones that stood out from the rest and made an extra step in their job to make sure your customers are having a great time and enjoying themselves. I do suggest taking care of them and by this, I mean considering giving them a raze because as an employer you can show your gratitude to the employee with a higher paycheck. I do not know those people personally. I went to them and asked them their names because they stood out by working harder than others. I have to mention 2 more small issues, 1 the toilet paper in the rooms, you could improve that because it is so thin you can see throw it. 2 the chairs from outside could be replaced with something else than cheap plastic chairs, for a more pleasing esthetic look and a better feeling when you do not stick to them if you are wet. I did not need to mention this in the negative part of the review because those are things that you can live with but would help an improvement. We loved our time at your hotel even if it was with ups and downs as I said, we did not expect everything to be perfect that is why from my you get a real review, and hopefully, it will help you along the way. I wish you all the best and thank you for a wonderful week…
Low quality food,not the 4 stars comfort hotel rooms.cleaning stuff is fine and really friendly. But im giving 5 stars cuz of the team manager Sorin,best trip adviser,interests for the clientel.if you want advices about best and nicest places on the island,he is the best.we ve visited really nice places thankfully to him.thank you 5 stars.
- accommodations 5/5 - food 4/5 - beach 5/5 -staff is very nice and helpful Animator Any was very nice and helped us solve various situations. We played together, volleyball, petanque, aquagym and other. Thank you very much
We spent beautiful 12 das holiday here. We had accomodation in three floor depandance near main building with garden and a bit sea view. Our room was big enough, cleaned everyday (only changing of towels should be more often). The furniture is a bit "tired". All meals were good with a variety choises. Beach was clean an the sea too. Center of town could be reached by 30 min. walk or by public transport. We appreciate, that the all staff was very friendly and hard working in this anticovid restriction. Tourists during our stay mostly from the Czech Republic, followed by German and Polish citizens. The animation programme we did not visited. We are ready to come back next season.
Hotel property is beautiful and big, the staff is very nice and helpful, Food is fine and the pool & beach are amazing. The animation nights are very funny and nice, they really try to give you a full experience. We really enjoyed staying here!