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Vienna House Dream Castle Paris

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Vienna House Dream Castle Paris
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4,329 Reviews from our TripAdvisor Community

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Showing 2,655: English reviews
Harlow
Reviewed yesterday NEWvia mobile

1st night in the hotel and decided to let the kids eat in the restaurant , staff were rude and aggressive. Took our room number upon arrival which is normal , got up to leave after the kids had finished and was chased up the stairs because we hadn't paid. 🙈, why take out room number? Just assumed it was...

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Helpful?
Thank zzzzzHarlow
GeneralManagerFR, Manager at Vienna House Dream Castle Paris, responded to this review

Dear zzzzzHarlow, First of all I would like to thank you for choosing Vienna House Dream Castle Paris as well for sharing with us your experience during your stay. Guest such as yourself enable us to maintain the high standards of services expected from us. We are terrible sorry to learn from your disappointment and very much regret the discomfort...

Reviewed 3 days ago NEWvia mobile

Ok so good points are the price and location are good. But didnt feel like a great 4 star! Staff are friendly though and helped when needed. The bits that get me are the details, like theres a little bag in your room to hang on your door to say you dont require your room cleaned and they will pop...

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Thank ilovekitsch2004
GeneralManagerFR, Manager at Vienna House Dream Castle Paris, responded to this review

Dear Ilovekitsch2004, Thank you for taking the time to share your experiences in Vienna House Dream Castle, with us. Also, thank you for your suggestions, we are always looking for improving our services. We are glad that in general you enjoyed your stay and hope to see you again very soon. Sincerely yours, George Rosu, Resident Manager and Dream Castle...

Cardiff, United Kingdom
Reviewed 3 days ago NEWvia mobile

Great location and transfers to and from Disney / airport were fab and on time. Staff very friendly and helpful. Had room service and food was very nice too (although expensive). The bed was comfy and room was clean and spacious. I would definitely return!

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Thank Shazz C
GeneralManagerFR, Manager at Vienna House Dream Castle Paris, responded to this review

Dear Shazz C, Thank you for taking the time to share your experiences in Vienna House Dream Castle, with us. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours, George Rosu, Resident Manager and Dream Castle team

Liverpool, United Kingdom
Reviewed 4 days ago NEWvia mobile

Can't even describe this. Due to the fact we stayed in 2015 and couldn't fault the hotel in the slightest! We came back for our stay over NYE and it was an experience and a half to say the least!!! To be delayed by our airline company 6 and half hours i wasn't in the mood already to then arrive...

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1Thank 1mhillis
GeneralManagerFR, General Manager at Vienna House Dream Castle Paris, responded to this review

"Dear 1mhillis, Thank you for your second visit to our hotel and for having taken the time to share your detailed Feedback on Tripadvisor. We really do regret that we could not fully meet your expectations during your stay with us this time. The error and confusion caused by your travel agency has immediately been shared with them, to inform...

Drogheda
Reviewed 4 days ago NEW

Stayed here in October 2016. The hotel is situated in an ideal location. It is approximately 10 minutes away from Disney on the shuttle bus (which is free). The breakfast is fine but be warned it can be quite manic. The rooms are spacious and clean. The swimming pool is small but there is section for babies/toddlers. Overall I would...

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1Thank Iceman200600
GeneralManagerFR, Manager at Vienna House Dream Castle Paris, responded to this review

Dear Iceman200600, Thank you for taking the time to share your experiences in Vienna House Dream Castle, with us. Also, thank you for your suggestions, we are always looking for improving our services. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours, George Rosu, Resident Manager and Dream Castle team

Liverpool, United Kingdom
Reviewed 1 week ago NEWvia mobile

The hotel was nice, and room were clean. It would of been a nice stay if items hadn't been stolen from room. I'm total disgusted with the hotel staff, at checkout I left 2 of my daughters elf on the shelfs in the room, an when I returned a couple of hours later they had gone. Spoke to staff who...

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1Thank garryefc
GeneralManagerFR, General Manager at Vienna House Dream Castle Paris, responded to this review

Dear garryefc, Thank you very much for your recent stay with us and for sharing your experience on Tripadvisor. Your feedback about your daughter's missing elf toys has been taken very seriously and therefore please do not hesitate to contact our Housekeeping department directly on "housekeeping.dreamcastle-paris@viennahouse.com", in charge of all lost and found items in our hotel. They will be...

Reviewed 1 week ago via mobile

I stayed at this hotel due to its closeness to Disney and due to the good price for a 4* hotel. I'll start with the good points, the staff were very friendly and helpful and the wifi was free and very fast unfortunately that's where the good points end. On our first night we decided to eat in the hotel....

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2Thank Nick C
GeneralManagerFR, Manager at Vienna House Dream Castle Paris, responded to this review

Dear Nick C, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to...

Reviewed 1 week ago via mobile

My wife and I stayed here on the 30th and 31st of November 2016 and upon checking out my wife had come out with lots of bed bug bites. I checked under the mattress in the room and found an infestation of bed bugs and contrary to what other replies the staff have written the state of the room was...

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5Thank Mitchell L
GeneralManagerFR, General Manager at Vienna House Dream Castle Paris, responded to this review

Dear Mitchell L, Thank you very much for having chosen our hotel and for your feedback on Tripadvisor. We were very surprised and sorry to read that you did not receive a reply from our side, as it is our highest goal to satisfy our valued customers and we would like to state our sincere apologies for not having provided...

Reviewed 1 week ago via mobile

Lovely stay here. Really clean rooms with big bed and bunk beds. Our tv had all the English Channels like BBC itv channel 4! The pool and jacuzzi is open till 10pm so perfect for going to after the park. Never a long wait for the bus. Nice breakfast lots of options open till 11. Will definitely return.

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1Thank As0505p
GeneralManagerFR, Manager at Vienna House Dream Castle Paris, responded to this review

Dear As0505p, Thank you for taking the time to share your experiences in Vienna House Dream Castle, with us. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours, George Rosu, Resident Manager and Dream Castle team

Derbyshire, United Kingdom
Reviewed 1 week ago via mobile

The staff were all very helpful and provided service with a smile Sarah (I think was her name) was especially helpful and had a look of belle from beauty and the beast very fitting for being a Disneyland partner hotel. She helped us check despite the room not being ready as we were early, and helped store our bags. She...

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1Thank EandSMurray
GeneralManagerFR, Manager at Vienna House Dream Castle Paris, responded to this review

Dear EandSMurray, Thank you for taking the time to share your experiences in Vienna House Dream Castle, with us. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours, George Rosu, Resident Manager and Dream Castle team

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
Official Description (provided by the hotel)
A MAGICAL WORLD OF FAMILY FUN Vienna House Dream Castle in Paris is like a magical world in beautiful French garden surrounds, designed in the style of a historic palace. See your children's eyes widen when the Dream Castle mascot pays them a visit. With its perfect location, right by Disneyland(R) Paris, this hotel is the ideal holiday destination. ... more   less 

Additional Information about Vienna House Dream Castle Paris

Address: 40 avenue de la Fosse des Pressoirs, 77703 Magny-le-Hongre, Marne-la-Vallee, France (Formerly Dream Castle Hotel at Disneyland Paris)
Location: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee > Magny-le-Hongre
Price Range: $82 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vienna House Dream Castle Paris 4*
Number of rooms: 397
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Travelocity and HotelsforEveryone so you can book your Vienna House Dream Castle Paris reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Dream Castle
Dream Castle Disney
Dream Castle Hotel Disneyland Paris
Dream Castle Hotel Paris
Dream Castle Hotel Disneyland Resort Paris
Castle Dream Hotel
Vienna House Dream Castle Paris Magny-Le-Hongre, France - Marne-La-Vallee
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Questions & Answers

Here's what travelers have asked, with answers from Vienna House Dream Castle Paris staff and other travelers.
182 questions
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Questions? Get answers from Vienna House Dream Castle Paris staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Our room had really cool Bunk beds which the kids loved”
 of 5 bubbles Shropshlad, 2 weeks ago | Read review
“The free shuttle to Disneyland drop off point is also where the train station is.”
 of 5 bubbles jillsN460TU, 4 weeks ago | Read review
“5104 is really quiet( but it has a view on the car parc)”
 of 5 bubbles crissyn89, Dec 11, 2016 | Read review
“most rooms are for families, but the suites are there for that special occasion”
 of 5 bubbles DuggieMT, Dec 6, 2016 | Read review
“It was Nov /Dec but the hotel was still pretty busy but quiet at night and suited our needs very well as a family room for 4.”
 of 5 bubbles Hanvey, Dec 3, 2016 | Read review
5 of 5
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