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The Ritz-Carlton, Macau

Traveler (1415)
Room & Suite (274)
Dining (217)
Certificate of Excellence

About

#15 of 100 hotels in Macau
Location
Cleanliness
Service
Value
Certificate of Excellence
The Ritz-Carlton, Macau, offers the impeccable levels of service for which the brand is famous around the world. Set within the top floors of the most spectacular entertainment and leisure destination - Galaxy Macau™, the Hotel is the Ritz-Carlton's first All-Suite hotel, featuring over 250 suites, including the stylish The Ritz-Carlton Sky Villa, which overlooks inspiring views of Cotai Macau.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Room service
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Adult pool
Airport transportation
Babysitting
Banquet Room
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Hotel links
Visit hotel website
Offers & Announcements:Unlock Member Rates!
Hotel deals
950Reviews
17Q+A
85Room tips
Traveler rating
  • 897
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  • 7
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Popular mentions
It was our first time to travel to Macau with our kids and the experience was beyond our expectations! We stayed in the 2 bedroom suite and the room was perfect for our needs. Our daughter was provided with a tent and she was thrilled about that! We also had an wonderful time at the spa as the reception staff was so helpful and the therapists were friendly, professional and experienced! Last but not least, we would like to thank Tracy at the club lounge who helped us from the very first day, she was so welcoming, helpful and friendly. We would definitely choose Ritz Carlton again on our next stay without hesitation!
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Response from TheRitzCarltonMacau, Hotel Manager at The Ritz-Carlton, Macau
Responded yesterday
Dear AliceChen0702, I enjoyed reading your review and I am delighted to hear our hotel was a great introduction to The Ritz-Carlton Brand. Thank you for your compliments on the legendary service from our Ladies and Gentlemen. The Club Level is one of my favorite experiences at the hotel and I will be sure to share your kind words especially with Tracy. Once again, thank you for choosing to stay with us and please feel free to contact our Guest Recognition team at rc.mfmmr.guest.recognition@ritzcarlton.com to create more memorable memories for you and your family in the near future. Sincerely, Jackie Hoo Hotel Manager The Ritz-Carlton, Macau
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This was one of my best hotel experiences ever. The room was perfect, the pool was perfect, the club level was perfect, the spa was perfect, and the lazy river was an added bonus! The staff were beyond incredible, and we had an especially great time at the cocktail bar!
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Response from TheRitzCarltonMacau, Hotel Manager at The Ritz-Carlton, Macau
Responded 1 week ago
Dear AudreyK1986, It is always a pleasure to read the reviews of experienced travelers as yourself. We were delighted to know that you have considered your stay with us one of the best you ever had, and enjoyed The Ritz-Carlton legendary service. On behalf of the Ladies and Gentlemen of the Ritz-Carlton, Macau we look forward to welcome you again for more fun and relaxation. Sincerely, Jackie Hoo Hotel Manager The Ritz-Carlton, Macau
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Each time we stayed in RC Macau, we had a wonderful time, always surrounded by the marvelous staff in all areas and flooded with very attentive and excellent service. This last time (for pre-celebration of my birthday) was no exception. Josephine and Jackie together with their wonderful team came up with all sorts of surprises beyond our expectation, making our stay truly memorable! On our arrival, Josephine kindly greeted us at the foyer and then led us go straight to our favorite place - the Club Lounge, where a surprise birthday celebration was already lined up for me! Champagne, birthday cake, staff singing happy birthday to me etc. etc. - all caught me a bit unprepared yet I was deeply touched. A truly home-coming experience! Here’s my BIG thank you to Josephine and all wonderful staff in the Club Lounge. After a bit of drinking and afternoon tea in the Lounge, Nicholas kindly escorted us to go to our suite. When the door was opened - another surprise was awaiting me! Haruka, Phoebe, and Carman were already inside - together with Nicholas, they sang me another happy birthday song. The suite was decorated very colorfully. They then played for me on the big TV a specially tailor-made video which captured photographs of happy moments we had during our stays in RC Macau throughout all these years, as well as video clips of personal birthday messages/greetings from almost each and every lady and gentleman in RC Macau! What a delighted surprise, and my heart melted! I was really touched by this special “gift” - obviously a lot of thoughts and efforts were behind the making of it - it truly made my day and I will treasure the USB kindly prepared for me! This wonderful hotel and all wonderful staff really know how to go beyond our expectations to win our hearts! I owe all ladies and gentlemen a BIG thank you, and my special thanks go to Haruka for everything including the lovely name-embroidered pillow cases (which we ‘lost’ last time)! Also specially thank Tracy for the lovely thoughts and creative ideas! Throughout our stay (and as in our previous stays), we received top quality service on all fronts. The Club Lounge (which we visited a lot) was as delightful as ever. I was so happy to see the lovely faces of our ‘old’ friends in the staff team there again. Tracy, Nicholas, Joao, Boyet, Rita, Susie, Summer, Amy, and Ella were all wonderful - they always worked hard to give us 5-star service and to exceed our expectations. My special thanks go to Aaron - without him, we wouldn’t have all those beautiful food in the Club Lounge! The Concierge team was so marvelous and looked after our transportation needs beautifully. My deep appreciation goes to Eli and Arun for their patience and unfailing support. Ramesh, Rev, Jason, and Albert were all very cheerful and helpful. I want to thank Francesca in the Guest Recognition team for her prompt and smart assistance in arranging the various arrangements well before our arrival - much appreciated. Vernisse, Christine, Holiday, and Harey had all contributed to our memorable stay. I was particularly glad to see the lovely Melanie again! On the housekeeping front, I must thank the team for all the thoughtful arrangements to ensure our comfort in the suite. Ivan and Jinky were so caring even on the small things. You guys truly made us feel at home! Last but not the least, I was grateful to see Chris again by the swimming pool, and he was smart, polite and extremely helpful as ever! We truly had a unique and wonderful time! To all the ladies and gentlemen in RC Macau - please keep up your excellent work, and I look forward to seeing you all again on my next home-coming! Mr. Lee
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Response from TheRitzCarltonMacau, Hotel Manager at The Ritz-Carlton, Macau
Responded 1 week ago
Dear Mr. Lee, It was a pleasure for me and my team to welcome you back at The Ritz-Carlton, Macau, "You Home Away From Home". Thank you for taking the time to leave us such a beautiful review and allowing us to celebrate your stay with birthday surprises. Our Ladies and Gentlemen loved sharing that milestone with you! We endeavor to go above and beyond to ensure that your every visit is memorable and unique. On behalf of my team, I look forward to your next visit and cannot wait to welcome you back home again soon. Best Regards, Jackie Hoo Hotel Manager The Ritz-Carlton, Macau
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The moment we stepped into the hotel on the ground floor, Ms. Christine instantly came to greet us warmly, asked where we were going (Chinese restaurant, followed by the bar on the top floor), and helped us find our way. She was also very nice in explaining all the facilities of the hotel and provided some very useful tips on Macau. On the way out of the hotel, Ms. Josephine Sneah, executive assistant manager of rooms, walked right up to us to see if she could help as were unsure of the correct elevator. She was clearly management staff and made full effort to find the right elevator, brought us down and walked us out while warmly talking to us. This is a great property with excellent staff from top to down. Thank you!!
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Response from TheRitzCarltonMacau, Hotel Manager at The Ritz-Carlton, Macau
Responded 1 week ago
Dear jpeyco, On behalf of the Ladies & Gentlemen, I appreciate you taking time to share your memorable experience in our hotel and glad to know that Christine and Josephine has left you a delightful impression during your visit to Lai Heen, our one star Michelin Chinese restaurant. I am truly grateful for your encouraging comments and have shared it with them. Once again, thank you for your lovely review and we await your next visit soon. Sincerely, Jackie Hoo Hotel Manager The Ritz-Carlton, Macau
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We had such a wonderful time in Macau mostly because we chose to stay in The Ritz! We stayed in the Carlton Suite and it was beyond our expectations. Photos do not do justice to the beauty of the room. What makes us fall in love with The Ritz is the excellent 5-star service from their staff. They were very attentive to our needs and went great lengths to make our stay perfect. Thank you Andrew and Abbie for making our stay so wonderful and we love the delightful fruit basket gift! The location is perfect with a variety of shops and restaurants available at the ground floor and the Casino at The Ritz is by far our favourite in Macau among the other Casinos. Even the staff in the Casino treated us well. We look forward to stay at The Ritz again!
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Response from TheRitzCarltonMacau, Hotel Manager at The Ritz-Carlton, Macau
Responded 2 weeks ago
Dear Elle2207, First of all, I would like to thank you for confiding us to craft a luxurious getaway for you and your family in Macau. It is extremely gratifying to know that we have exceeded your expectations, and honored to know that you have appreciated both the décor of the hotel and the legendary service of our Ladies & Gentlemen, especially with Andrew and Abbie. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Sincerely, Jackie Hoo Hotel Manager The Ritz-Carlton, Macau
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PRICE RANGE
$480 - $1,501 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Ritz-Carlton Macau
LOCATION
ChinaMacau
NUMBER OF ROOMS
250
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