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The Ritz-Carlton, Macau

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Estrada Da Baia Da Nossa Senhora Da Esperanca, s/n Cotai, Macau China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2200)
Room & Suite (530)
Dining (365)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Macau
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 124 hotels in Macau
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
The Ritz-Carlton, Macau, offers the impeccable levels of service for which the brand is famous around the world. Set within the top floors of the most spectacular entertainment and leisure destination - Galaxy Macau™, the Hotel is the Ritz-Carlton's first All-Suite hotel, featuring over 250 suites, including the stylish The Ritz-Carlton Sky Villa, which overlooks inspiring views of Cotai Macau.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Water park
Kids stay free
Babysitting
Wifi
Hot tub
Lazy river
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
Butler service
Doorperson
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Housekeeping
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Refrigerator
On-demand movies
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Charming
Languages Spoken
Chinese, Filipino, Japanese, Korean
Hotel links
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1172Reviews18Q+A97Room tips
Traveler rating
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Popular mentions
Ellis N wrote a review Jun 16
1 contribution
What a memorial monment while a trip to Macau : I have lost my phone in the hotel. I almost lost all my photos. The manager Antonio approach me and tried his best to look for my phone with patience. Eventually, he found my phone in the toilet. Really appreciated his kindly assistance! If I have any other chance to Macau, I must choose Ritz Carlton once again, thank you Mr. Antonio
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Date of stay: June 2021
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Response from RCMacau RCMacau, General Manager at The Ritz-Carlton, Macau
Responded yesterday
Dear ws0343323, First of all, thank you very much for choosing The Ritz-Carlton, Macau. We appreciate you taking time to share your hotel experience with us and very delighted to hear that Antonio was able to find your phone during your visit. The Ladies and Gentlemen at The Ritz-Carlton, Macau are highly committed to provide the finest and personalize service to our guests, and your compliments motivate us even further. Once again, I would like to thank you for your lovely review and await your next visit soon. Sincerely, Jackie Hoo General Manager The Ritz-Carlton, Macau
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Lap Kei C wrote a review Jun 16
1 contribution
Thank you for the warm hospitality of Ritz Carlton. Specially thanked for Mr. Antonio. His attentive service had impressed me. Upon check in, he noticed my birthday and specially arranged a birthday cake with a card. I’m so glad I had stayed in Ritz Carlton. The stay experience has been wonderful!
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Date of stay: May 2021Trip type: Traveled with friends
Room Tip: Look for Mr. Antonio
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Response from RCMacau RCMacau, General Manager at The Ritz-Carlton, Macau
Responded yesterday
Dear Lap Kei C, It was a pleasure for me and my team to welcome you at The Ritz-Carlton, Macau, "You Home Away From Home". Thank you for taking the time to leave us such a lovely review and allowing us to celebrate your stay with birthday surprises. Your compliments are deeply appreciated and have been shared especially with Antonio who was thrilled to hear that he has exceeded your expectations during your stay. On behalf of my team, I look forward to your next visit and cannot wait to welcome you back home again for more future celebrations. Sincerely, Jackie Hoo General Manager The Ritz-Carlton, Macau
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Billy Ng wrote a review Jun 13
Macau, China52 contributions17 helpful votes
This is my second time staying at The Ritz Carlton Macau and the service and rooms were spectacular. My room was amazing and the right amount of amenities were placed in the room as I requested before arrival. The swimming pool was great and I enjoyed a lot spending my time there for some sunlight and swim. I would like to recognize Laura from the guest recognition team for making my stay memorable, she worked so hard to ensure that my room is ready at the time I requested so that I won't be late attending the event. Also her attention to detail of noticing that I need a dust-free room. Therefore, she pre-arranged a deep clean in my room to ensure its dust-free. :) One thing that could improve is to ensure there's a staff member standing out the door to help guests to take the luggage and bags. As in the morning that I arrived at the hotel, there's no one outside except me trying to battle the strong wind. Besides that, it was an amazing stay.
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Date of stay: May 2021
1 Helpful vote
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skippy o wrote a review Jun 12
Portland, Oregon16 contributions59 helpful votes
Full disclosure, I have never stayed at Ritz Macau. I recently booked this hotel, after it was ranked as one of the top 15 hotel in the world. I read the reviews and everyone was talking very highly of this hotel. I was very looking forward to stay at Ritz Carlton macau, however at the airport in Shanghai, I was told that foreigners still are not allowed to enter Macau, unless you have some type of exception. As a result, our family had to cancel our hotel reservation hours at the last second.. Hotel guest relations not only make this process as painless as possible, their they even mailed a special gift for my son, from Macau to Shanghai. What a beautiful gesture..I am sure this hotel is an magnificent hotel, but what makes the soul of the hotel is their employees. Ritz Macau already won my heart before even staying at there...Definitely will be staying at there as soon as borders reopens...
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Date of stay: June 2021
Location
Cleanliness
Service
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s1100854ouhk wrote a review Jun 12
3 contributions2 helpful votes
This is my first time of staying in Ritz Macau and I am so impressed with their perfect service! Starting from check in I was welcomed by Ms Kate and offered an in room check in, this is the first ever experience I had in my life, how amazing! I had some special request through the Bonvoy app regarding to the pillow and Housekeeping David was so thoughtful and attentive to prepare all the things for me; the staff Ramesh also attention to details and during turndown at night, he knows I am taking medicine, he prepared some hot water for me as well as set up a hot bath! All in all, Ritz Macau is a place which you can never miss and all the staff there are so wonderful! I would definitely want to come back one day!
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Date of stay: May 2021Trip type: Traveled with friends
2 Helpful votes
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PRICE RANGE
$347 - $792 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Ritz-Carlton Macau
LOCATION
ChinaMacau
NUMBER OF ROOMS
250
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Frequently Asked Questions about The Ritz-Carlton, Macau
Which popular attractions are close to The Ritz-Carlton, Macau?
Nearby attractions include The Grand Canal Shoppes (0.3 miles), The Broadway (0.2 miles), and Zero Latency VR Macau (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Macau?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Ritz-Carlton, Macau?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Macau?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Ritz-Carlton, Macau?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Macau?
Conveniently located restaurants include The Ritz-Carlton Bar & Lounge, Urban Kitchen, and The Ritz-Carlton Cafe.
Are there opportunities to exercise at The Ritz-Carlton, Macau?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, Macau have an airport shuttle?
Yes, The Ritz-Carlton, Macau offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Macau?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Macau offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Ritz-Carlton, Macau?
The staff speaks multiple languages, including Chinese, Japanese, Korean, and Filipino.