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Gallery Macau, Estrada da Baia da Nossa Senhora da Esperanca, s/n Cotai, Macau 999078 China
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Traveler (4167)
Room & Suite (1441)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 07/27/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Macau
Updated 07/27/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 128 hotels in Macau
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.5
Travelers' Choice
World-renowned for its iconic luxury, Asia's largest JW Marriott, JW Marriott Hotel Macau brings its guests an approachable luxury experience through the richness of authenticity - discovered in the beauty of craftsmanship and delivered with an intuitive response to personal expectations. Set within one of the world's most spectacular entertainment and leisure destinations - Galaxy Macau™ - our hotel in Macau is a preferred choice among travelers looking for 5-star hotels in Macau near it all.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Water park
Kids stay free
Children Activities (Kid / Family Friendly)
Parking garage
Wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Head massage
Manicure
Massage
Open-air bath
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Modern
Languages Spoken
Chinese, Filipino, Japanese, Korean
Hotel links
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2339Reviews65Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
mommabear wrote a review Sep 19
Macau, China6 contributions1 helpful vote
Thank you to following hosts that made our stay truly memorable. Hattie & Shirley from FO were very welcoming. Emman from Concierge was truly exceptional, aside from assisting my family with the luggage in the seating area as i was doing the pre-registration, he proactively asked if we were celebrating any occasion, (which we were) then relayed the information to Shirley who approached me in the counter and they both offered to deliver a complimentary birthday cake (delicious cake by the way) and a tent set up. Since there were 3 kids in the family. And we were also thankful to at least have one of the rooms ready before standard check in time and they still managed go arrange all the rooms on the same floor. Another staff leon (hope i remembered the name right) was also very proactively helpful when i went down to the reception late afternoon. Thank you for the wonderful service to these staffs. One thing i hope would improve is the bed guard request. This is my second time to stay and like the first time, i had to repeatedly ask for it before being delivered. First stay, i requested in the pre-arrival email then check in then had to call again since it was already late night, but there was still no bed guard. This time, i had to ask twice. Upon check in and late night as well. Not a big issue but service could definitely be more excellent if there was more collaboration from each dept. Overall, still a great experience.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 5 days ago
Dear Scenic23872106720, Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. Thank you for the recognition to our associate Hattie, Shirley, Emman and Leon. We feel proud to have such an excellent team to deliver memorable experience for you and it is our honor to provide the service to you. We apologize that we were unable to meet your expectations during your stay on the bed guard delayed. Your feedback have been reflected to our concern department for improvements. We look forward to welcoming you back again and sharing our improvements on your next visit. Once again, thank you for providing us with your constructive feedback. Best Regards Henry Chan Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jenny wrote a review Sep 2
Macau, China35 contributions1 helpful vote
+1
Hotel's Favorite
Had an amazing summer trip with the kids. Arranged a connecting rooms with pool views, with executive club access. Inga from club is very nice, offering a variety of drinks when we arrived. Free flow wine at dinner and lots of choices for breakfast, both are in buffet style. Food are delicious and the environment is so quiet and relaxing. JW pool is full of people due to last few days of summer holiday, staff there are nice and not to wait too long for food. Also tried Urban Kitchen and the menu is changed. More bbq food and currently doing Hakkka food. Just had a great time at JW Marriott.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 3 weeks ago
Dear Koey W, Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. We feel proud to have such an excellent team to deliver memorable experience for you. We definitely look forward to welcoming you back. Best Regards Henry Chan Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dave C wrote a review Sep 13
Macau, China21 contributions9 helpful votes
Amazing journey for escaping the busy life during Covid period especially cannot travel abroad. Everything is convenient and easy to access during your stay. Abby and Tiffany explained the details of all facilities while checking in with smiles. Weekend escapes or family stay are suit for just spare some reading time by the pool side with the breeze and vibes.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 1 week ago
Dear U9456KJdavec, Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. Thank you for the recognition to our associate Abby and Tiffany. We feel proud to have such an excellent team to deliver memorable experience for you and it is our honor to provide the service to you. We definitely look forward to welcoming you back. Best Regards Henry Chan Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trina G wrote a review Sep 13
2 contributions6 helpful votes
+1
we stayed last september 10 2022 to celebrate my youngest son's birthday here at JW Marriott Macau and from the moment we arrive the hotel bellman Lean welcome us with a warm smile and with very positive attitude and then he introduce us to the concierge agent Emman who assisted us from the check in que and offer a high quality service until we check out, they made sure that we had everything we needed for our stay. We also want to thank Mr. Jonvi and Ms. Cyril for their great service at the pool bar! also a big thanks to Mr.Edel who gave us an upgrade to a connecting room for our family, the room was very clean, spacious and comes with a great poolsideview. They even sent us a cake when we mentioned it was my son’s birthday. We are so happy to see such great service even on very busy holidays! definitely a 5 star service! it is our second time stayin here in JW and we will be sure to come back again to celebrate more birthdays because JW Marriott Macau and staff always exceed our expectations and they always make our stay memorable!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 4 days ago
Dear Caterina G, Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. Thank you for the recognition to our associates Lean, Emman, Jonvi, Cyril and Edel. We feel proud to have such an excellent team to deliver memorable experience for you and it is our honor to provide the service to you. We definitely look forward to welcoming you back. Best Regards Henry Chan Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tang J wrote a review Sep 12
3 contributions
The service is very great & over my expectation, even so many ppl is waiting for C/I but they are very fast & keep smiling. Room is nice & the pool is also cool. My family & kids loves the hotel & staffs so much. JW must be one my choice in the future stay,
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 1 week ago
Dear Tang J, Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. We feel proud to have such an excellent team to deliver memorable experience for you and it is our honor to provide the service to you and your family. We definitely look forward to welcoming you back. Best Regards Henry Chan Director of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emmaruth G wrote a review Sep 12
1 contribution1 helpful vote
Thank you Lean and Emman for assisting our luggage and bringing it all to our room. And thank you too Mr.Edel for giving us a very beautiful room and for being so helpful and kind. Our family had a wonderful weekend. You guys exceeded our expectations and feel very special while staying at JW Marriott Hotel. And thank you for the complementary cakes and fruits.Keep up the good work and definitely were coming back soon. Thank you, Emmaruth Siga Gaviola and Family😍
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 1 week ago
Dear emmaruthg2022, Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. Thank you for your recognition on our associate Lean, Emman and Edel. We feel proud to have such an excellent team to deliver memorable experience for you. We definitely look forward to welcoming you back. Best Regards Henry Chan Director of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joey O wrote a review Sep 10
Hong Kong, China1 contribution1 helpful vote
Had a quick one night stay to recover after 10 days of quarantine in the Sheraton Grand Macao. A great choice to stay here over the other Marriott properties and hotels nearby. That is all due to one person in particular, Amy You at the Executive Lounge. From the professionalism and grooming to the way she conducted herself as a leader, Amy had embodied the expectations one would have of the JW Marriott portfolio and more. My associate and I were surprised and thought that we had stepped into a Ritz Carlton or Four Seasons! Though my stay was short, the staff at the Lounge had left a great impression on me and my team. A great thanks and short mention to Victory, Karmen, Nata, Young, Sky and last but certainly not least, Inga. Their excellence is a great demonstration of the culture and leadership that Amy and the other management members have instilled into their associates. I will be sure to stop by every time I head to Macao! Thank you once again, young Miss Amy You.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 1 week ago
Dear Joey O, Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. Thank you for your recognition on our associates Victory, Karmen, Nata, Young, Sky, Inga and Amy You. We feel proud to have such an excellent team to deliver memorable experience for you. We definitely look forward to welcoming you back. Best Regards Henry Chan Director of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jane wrote a review Sep 10
Macau, China1 contribution1 helpful vote
+1
5.0 Perfect Upon our arrival Yasmine gave us a Warm welcoming atmosphere. While we were checking in , Yasmine explained to us the details about the policies, and services that were included upon booking . Since my first time checking in at JW MARRIOT . She gave me a upgrade booking because i want a overlooking view . The room was spectacular i really like it and we had a great stay . A side from outdoor pool being a great addition , I highly recommend their wave pool and other water activities Definitely i would book again very soon.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 1 week ago
Dear Roving19387778960, Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. Thank you for your recognition on our associate Yasmine. We feel proud to have such an excellent team to deliver memorable experience for you. We definitely look forward to welcoming you back. Best Regards Henry Chan Director of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andy Lio wrote a review Sep 3
1 contribution2 helpful votes
Emman is friendly and professional to explain the hotel service . Visit day is my birthday .he set up the cake and fruits to celebrate my birthday . That is very surprise for me Thanks again to all JW employees!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 3 weeks ago
Dear andylio0, Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. Thank you for your recognition on our associate Emman. We feel proud to have such an excellent team to deliver memorable experience for you. We definitely look forward to welcoming you back. Best Regards Henry Chan Director of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MG wrote a review Sep 1
2 contributions1 helpful vote
Its my second time stay with JW Marriott Macau. Yasmine at front desk is very nice and friendly. Thank you for the upgrade and prepared for the cake. The room is nice and clean. The service is great. The view of room is nice. We enjoyed the grand resort deck so much. We will stay again in the future!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 3 weeks ago
Dear maggiet813, Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. Thank you for your recognition on our associate Yasmine. We feel proud to have such an excellent team to deliver memorable experience for you. We definitely look forward to welcoming you back. Best Regards Henry Chan Director of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$106 - $144 (Based on Average Rates for a Standard Room)
LOCATION
ChinaMacau
NUMBER OF ROOMS
1015
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Frequently Asked Questions about JW Marriott Hotel Macau
Which popular attractions are close to JW Marriott Hotel Macau?
Nearby attractions include DreamWorks Experience at Cotai Strip Resorts (0.2 miles), Casino at Venetian Macao (0.1 miles), and Londoner Macau (0.1 miles).
What are some of the property amenities at JW Marriott Hotel Macau?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at JW Marriott Hotel Macau?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Macau?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Hotel Macau?
Yes, a parking garage, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to JW Marriott Hotel Macau?
Conveniently located restaurants include Crystal Jade La Mian Xiao Long Bao, Lotus Palace, and Brasserie at Parisian Macau.
Are there opportunities to exercise at JW Marriott Hotel Macau?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JW Marriott Hotel Macau have airport transportation?
Yes, JW Marriott Hotel Macau offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Macau?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Macau offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Macau?
The staff speaks multiple languages, including Chinese, Japanese, Korean, and Filipino.