I had another repeat stay with my family for about a week and as usual, received one of the most wonderful experience led by the entire Room division team of JW Marriott Macau. Among the many outstanding staff I have engaged with, I would like to compliment one of their managers, Ms. Chloe Look, who has an excellent interpersonal skills with an extremely professional presentation who demonstrated what poise and grace meant to be at JW Marriott brand. Congratulation to Chloe for her excellent job and we look forward to meeting this shining star again soon.
My friends and I had a great time! Best rate! best rooms! Great staffs! 👍🏿👍🏿👍🏿 Just want to give my special thanks to Ms. Shirley(GR) for giving us the best room. And to Mr. Emmanuel(concierge) for assisting us. Also to Ms. Dada, Mr. Reward and Mr. Vincent (Inroom dinning) for giving all we need. And lastly to Mr. Modesto (houseman) for providing all our needs for the rest of our stay... We will come back again for sure!
It was really a great pleasure to stay in JW marriott. special thanks to front desk yasmine for helping me with the smooth check in and surprise me with a handwritten letter and a delicious dessert. would definitely come back in the future if I visit Macao.
Stayed in JW Marriott Macau for one night for my husband’s Birthday. Thanks a lot to Don for all arrangements and upgrade. The Cake was superb! The Front Office staff Icey was very polite and made sure we check in smooth and fast since we were travelling with 2 kids. The lobby of the hotel has soft sofas and chairs which is very comfortable while you are waiting. The room was very clean with majestic view facing the swimming pool and Galaxy Hotel. All the facilities are new and well maintained. Definitely we will come back!
I booked for a two-night stay and was upgraded to a Premier Room on a busy weekend. Karen, who checked me in was very kind and courteous. I had a lot of queries about my stay particularly about upgrades as I wanted to get a Studio Room with the outdoor Jacuzzi which were unfortunately fully-booked. She gave me all the information I needed and gave me the warmest of welcome. She also made sure my requests were fulfilled all throughout my stay. The room I was given was exceptionally clean. Thumbs up to the housekeeper who made up my room. However, I was quite disappointed about the shoe-polishing service. My brown leather shoes were returned darker than usual and the color became uneven. I didn’t know if they were brushed at all because they were not shiny. So I had to polish them myself again. Nonetheless, it was a pleasant stay. Will definitely come back again. …
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