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JW Marriott Hotel Macau

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Gallery Macau, Estrada da Baia da Nossa Senhora da Esperanca, s/n Cotai, Macau 999078 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3960)
Room & Suite (938)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Macau
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 124 hotels in Macau
Location
Cleanliness
Service
Value
Travelers' Choice
World-renowned for its iconic luxury, Asia's largest JW Marriott, JW Marriott Hotel Macau brings its guests an approachable luxury experience through the richness of authenticity - discovered in the beauty of craftsmanship and delivered with an intuitive response to personal expectations. Set within one of the world's most spectacular entertainment and leisure destinations - Galaxy Macau™ - our hotel in Macau is a preferred choice among travelers looking for 5-star hotels in Macau near it all.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Water park
Kids stay free
Babysitting
Valet parking
Paid public parking on-site
Wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Free airport transportation
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Conference facilities
Meeting rooms
Spa
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
On-demand movies
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
Chinese, Filipino, Japanese, Korean
Hotel links
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2228Reviews63Q+A100Room tips
Traveler rating
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Popular mentions
Eason W wrote a review Dec 1
5 contributions1 helpful vote
+1
Executive club lounge is one of the best club lounge in Macau Hotel. Thank you for the hospitality of the service team, who are looking after my need during my friends gathering. Thank you Ariel, Inga, Sophia, Young, Lean and the team who are doing their best in witnessing the excellence Marriott hotel hospitality and services.
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Date of stay: December 2021Trip type: Traveled with friends
Room Tip: Upgrade to executives club lounge and enjoy their hospitality and designated culinary services.
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1 Helpful vote
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Response from Henry Chan, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 2 days ago
Dear Eason W Thank you for sharing your wonderful review of our property with the Trip Advisor community. We are happy to hear that you enjoyed our Executive Club Lounge and had a happy experience with us. We were also thrilled to anticipate and fulfill the needs of you during your stay with us. Thanks again for recognizing our team's efforts. We look forward to welcoming you back. Best Regards Henry Chan Director of Operations
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Sammie❤️ wrote a review Nov 2021
Macao, Portugal3 contributions1 helpful vote
it was really an unforgettable vacation for me and my friends because of the greatness of all the services and especially the staff here. We were greeted warmly from the moment we entered the lobby , We were greeted warmly from the moment we entered the lobby and Darrell assisted us to FD for check in with a very professional attitude, very thank you Darrell ! The view of the room also really helps us relax after working days. I will definitely come back here one day soon
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Date of stay: June 2021Trip type: Traveled with friends
1 Helpful vote
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Response from Henry Chan, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 1 week ago
Dear sammiebae Thank you so much for your kind comments. I am so glad that you enjoyed your stay with us. Your compliment on our service and hotel allows me to know our team's efforts are appreciated and I will pass your supportive feedback to our team. We look forward to welcoming you back in the near future. Best Regards Henry Chan Director of Rooms
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IengC wrote a review Nov 2021
Macau, China2 contributions1 helpful vote
Spent 1 night at JW Marriott Macau on Mid-Autumn Festival and it was a fabulous one! Check-in was efficient and room was neat. Jasmine, Chole, Samantha and the housekeeping staff all were very attentive and professional. They even prepared mooncakes with hand-written card in the room for Mid-Autumn and it was heart-warming. I have stayed at JW Macau for several times and the service always exceed my expectation. Highly recommend and you won’t be disappointed.
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Date of stay: September 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Henry Chan, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 2 weeks ago
Dear oiieng Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. I appreciate your kind comments in recognition of our team’s service, and nice words for Jasmine, Chole, Samantha and our housekeeping team. We feel proud to have such an excellent team to deliver memorable experience for you. We definitely look forward to welcoming you back. Best Regards Henry Chan Director of Rooms
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drfcko wrote a review Nov 2021
Macau, China28 contributions22 helpful votes
Unpleasant Stay. Rude Cristina Ho. Rude behaviour, unprofessional, from Cristina Ho Executive Floor manager. Insist on me to pay my breakfast, besides that i explained to her 3 times and insist her to check and double check my room information, since that i am in a executive room at executive floor with full acess to Executive lounge. She insist that already check and double check it and i still have to pay, the way, the words and the face looking arrogant. Then i went to front desk to talk to on duty manager and she check my details and inform me that i am correct and no extra charge for breakfast. I ask for written apology from the hotel, still waiting for it, since that my pleasant stay and mood was already on sewage. JW Marriott Macau is in a long way for 5 stars.
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Date of stay: November 2021Trip type: Traveled as a couple
Room Tip: Avoid this non 5 stars hotel at all. Not valuable for your money, far away to deserve.
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1 Helpful vote
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 4 weeks ago
Dear drfcko, Thank you for taking the time to leave your review about JW Marriott Hotel Macau. We apologize that we were unable to meet your expectations during your recent stay. Your feedback regarding the service provided had been escalated to the concerned department and management for rectification. Once again, thank you for providing us with your constructive feedback. We look forward to welcoming you back to our hotel. Best Regards, Henry Chan Director of Rooms
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Georgia C wrote a review Oct 2021
Macau, China34 contributions1 helpful vote
+1
This year we decided to celebrate our son's birthday at Galaxy Grand Resort, and JW Marriott was a natural choice as we had a great staycation at this hotel last summer. But this stay exceeded any possible expectations, due to dedicated HSKP and Front Office teams led by Liz Lycette and supported by Edel, who went above and beyond to make our stay memorable. From early check-in/ late check-out, special attention to feather free rooms, upgrade to a corner suite with the best view of the resort, surprises keep coming: such as birthday cake to our boy, cute camping tents for the kids to sleep in, and snacks from F&B Director Julian Kow. Angel from HSKP was very efficient, bringing extra amenities and anticipating any request we could possibly have; Jamaica mastered my coffee order at our breakfast at the Executive Lounge, just to mention a few names from this dedicated team. As if not enough surprises, after a long day at the pool, complimentary night refreshments from Mr. Malik (parents were spoiled as much - or more - as the kids!). A fun weekend staycation at the resort, became one of the most memorable birthdays for us all! A big thank you to the JW team, and congratulations to Mr. Malik and his amazing team. We could not have hoped for more.
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Henry Chan, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 4 weeks ago
Dear georgiac_macau Thank you very much for your great comment about JW Marriott Hotel Macau. It is our pleasure to have you stayed with us for your son's birthday celebration. We were thrilled to anticipate and fulfill the needs of you and your family during your stay with us. Thanks again for recognizing our team's efforts. We look forward to welcoming you back. Best Regards Henry Chan Director of Rooms
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PRICE RANGE
$160 - $342 (Based on Average Rates for a Standard Room)
LOCATION
ChinaMacau
NUMBER OF ROOMS
1015
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Frequently Asked Questions about JW Marriott Hotel Macau
Which popular attractions are close to JW Marriott Hotel Macau?
Nearby attractions include The Grand Canal Shoppes (0.3 miles), The Broadway (0.2 miles), and Zero Latency VR Macau (0.2 miles).
What are some of the property amenities at JW Marriott Hotel Macau?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at JW Marriott Hotel Macau?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Macau?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Hotel Macau?
Yes, free parking, a parking garage, and paid public parking on-site are available to guests.
What are some restaurants close to JW Marriott Hotel Macau?
Conveniently located restaurants include The Ritz-Carlton Bar & Lounge, Urban Kitchen, and Lai Heen.
Are there opportunities to exercise at JW Marriott Hotel Macau?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JW Marriott Hotel Macau have airport transportation?
Yes, JW Marriott Hotel Macau offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Macau?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Macau offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at JW Marriott Hotel Macau?
The staff speaks multiple languages, including Chinese, Japanese, Korean, and Filipino.