Thank you to following hosts that made our stay truly memorable. Hattie & Shirley from FO were very welcoming. Emman from Concierge was truly exceptional, aside from assisting my family with the luggage in the seating area as i was doing the pre-registration, he proactively asked if we were celebrating any occasion, (which we were) then relayed the information to Shirley who approached me in the counter and they both offered to deliver a complimentary birthday cake (delicious cake by the way) and a tent set up. Since there were 3 kids in the family. And we were also thankful to at least have one of the rooms ready before standard check in time and they still managed go arrange all the rooms on the same floor. Another staff leon (hope i remembered the name right) was also very proactively helpful when i went down to the reception late afternoon. Thank you for the wonderful service to these staffs. One thing i hope would improve is the bed guard request. This is my second time to stay and like the first time, i had to repeatedly ask for it before being delivered. First stay, i requested in the pre-arrival email then check in then had to call again since it was already late night, but there was still no bed guard. This time, i had to ask twice. Upon check in and late night as well. Not a big issue but service could definitely be more excellent if there was more collaboration from each dept. Overall, still a great experience.…
Had an amazing summer trip with the kids. Arranged a connecting rooms with pool views, with executive club access. Inga from club is very nice, offering a variety of drinks when we arrived. Free flow wine at dinner and lots of choices for breakfast, both are in buffet style. Food are delicious and the environment is so quiet and relaxing. JW pool is full of people due to last few days of summer holiday, staff there are nice and not to wait too long for food. Also tried Urban Kitchen and the menu is changed. More bbq food and currently doing Hakkka food. Just had a great time at JW Marriott.
Amazing journey for escaping the busy life during Covid period especially cannot travel abroad. Everything is convenient and easy to access during your stay. Abby and Tiffany explained the details of all facilities while checking in with smiles. Weekend escapes or family stay are suit for just spare some reading time by the pool side with the breeze and vibes.
we stayed last september 10 2022 to celebrate my youngest son's birthday here at JW Marriott Macau and from the moment we arrive the hotel bellman Lean welcome us with a warm smile and with very positive attitude and then he introduce us to the concierge agent Emman who assisted us from the check in que and offer a high quality service until we check out, they made sure that we had everything we needed for our stay. We also want to thank Mr. Jonvi and Ms. Cyril for their great service at the pool bar! also a big thanks to Mr.Edel who gave us an upgrade to a connecting room for our family, the room was very clean, spacious and comes with a great poolsideview. They even sent us a cake when we mentioned it was my son’s birthday. We are so happy to see such great service even on very busy holidays! definitely a 5 star service! it is our second time stayin here in JW and we will be sure to come back again to celebrate more birthdays because JW Marriott Macau and staff always exceed our expectations and they always make our stay memorable!…
The service is very great & over my expectation, even so many ppl is waiting for C/I but they are very fast & keep smiling. Room is nice & the pool is also cool. My family & kids loves the hotel & staffs so much. JW must be one my choice in the future stay,
Thank you Lean and Emman for assisting our luggage and bringing it all to our room. And thank you too Mr.Edel for giving us a very beautiful room and for being so helpful and kind. Our family had a wonderful weekend. You guys exceeded our expectations and feel very special while staying at JW Marriott Hotel. And thank you for the complementary cakes and fruits.Keep up the good work and definitely were coming back soon. Thank you, Emmaruth Siga Gaviola and Family😍
Had a quick one night stay to recover after 10 days of quarantine in the Sheraton Grand Macao. A great choice to stay here over the other Marriott properties and hotels nearby. That is all due to one person in particular, Amy You at the Executive Lounge. From the professionalism and grooming to the way she conducted herself as a leader, Amy had embodied the expectations one would have of the JW Marriott portfolio and more. My associate and I were surprised and thought that we had stepped into a Ritz Carlton or Four Seasons! Though my stay was short, the staff at the Lounge had left a great impression on me and my team. A great thanks and short mention to Victory, Karmen, Nata, Young, Sky and last but certainly not least, Inga. Their excellence is a great demonstration of the culture and leadership that Amy and the other management members have instilled into their associates. I will be sure to stop by every time I head to Macao! Thank you once again, young Miss Amy You. …
5.0 Perfect Upon our arrival Yasmine gave us a Warm welcoming atmosphere. While we were checking in , Yasmine explained to us the details about the policies, and services that were included upon booking . Since my first time checking in at JW MARRIOT . She gave me a upgrade booking because i want a overlooking view . The room was spectacular i really like it and we had a great stay . A side from outdoor pool being a great addition , I highly recommend their wave pool and other water activities Definitely i would book again very soon.
Emman is friendly and professional to explain the hotel service . Visit day is my birthday .he set up the cake and fruits to celebrate my birthday . That is very surprise for me Thanks again to all JW employees!
Its my second time stay with JW Marriott Macau. Yasmine at front desk is very nice and friendly. Thank you for the upgrade and prepared for the cake. The room is nice and clean. The service is great. The view of room is nice. We enjoyed the grand resort deck so much. We will stay again in the future!