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JW Marriott Hotel Macau

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Gallery Macau, Estrada da Baia da Nossa Senhora da Esperanca, s/n Cotai, Macau 999078 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3862)
Room & Suite (671)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Macau
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 122 hotels in Macau
Location
Cleanliness
Service
Value
Travelers' Choice
World-renowned for its iconic luxury, Asia's largest JW Marriott, JW Marriott Hotel Macau brings its guests an approachable luxury experience through the richness of authenticity - discovered in the beauty of craftsmanship and delivered with an intuitive response to personal expectations. Set within one of the world's most spectacular entertainment and leisure destinations - Galaxy Macau™ - our hotel in Macau is a preferred choice among travelers looking for 5-star hotels in Macau near it all.
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Room & Suite (671)671
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Water park
Kids stay free
Babysitting
Valet parking
Paid public parking on-site
Wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Free airport transportation
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Conference facilities
Meeting rooms
Spa
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
On-demand movies
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
Chinese, Filipino, Japanese, Korean
Hotel links
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2,182Reviews63Q+A100Room tips
Traveler rating
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Popular mentions
Li H wrote a review Mar 2021
9 contributions
+1
I had another repeat stay with my family for about a week and as usual, received one of the most wonderful experience led by the entire Room division team of JW Marriott Macau. Among the many outstanding staff I have engaged with, I would like to compliment one of their managers, Ms. Chloe Look, who has an excellent interpersonal skills with an extremely professional presentation who demonstrated what poise and grace meant to be at JW Marriott brand. Congratulation to Chloe for her excellent job and we look forward to meeting this shining star again soon.
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Date of stay: January 2021Trip type: Traveled with family
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Response from Henry Chan, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 4 weeks ago
Dear 805lih Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. I appreciate your kind comments in recognition of our team’s service, and nice words for Chloe. We feel proud to have such an excellent team to deliver memorable experience for you and your family. We look forward to welcoming you back. Best Regards Henry Chan Director of Rooms
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Precious wrote a review Mar 2021
8 contributions
My friends and I had a great time! Best rate! best rooms! Great staffs! 👍🏿👍🏿👍🏿 Just want to give my special thanks to Ms. Shirley(GR) for giving us the best room. And to Mr. Emmanuel(concierge) for assisting us. Also to Ms. Dada, Mr. Reward and Mr. Vincent (Inroom dinning) for giving all we need. And lastly to Mr. Modesto (houseman) for providing all our needs for the rest of our stay... We will come back again for sure!
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Date of stay: March 2021Trip type: Traveled with friends
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Response from Henry Chan, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 4 weeks ago
Dear antotz01 Thank you so much for your kind comments. I am so glad that you enjoyed your stay with us. Your compliment on our service and hotel allows me to know our team's efforts are appreciated and I will pass your supportive feedback to our team. We look forward to welcoming you back in the near future. Best Regards Henry Chan Director of Rooms
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denson wang wrote a review Mar 2021
2 contributions
It was really a great pleasure to stay in JW marriott. special thanks to front desk yasmine for helping me with the smooth check in and surprise me with a handwritten letter and a delicious dessert. would definitely come back in the future if I visit Macao.
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Date of stay: March 2021Trip type: Traveled as a couple
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Response from Henry Chan, Guest Services / Front Office at JW Marriott Hotel Macau
Responded Mar 15, 2021
Dear densonwang Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. I appreciate your kind comments in recognition of our team’s service, and nice words for Yasmine. We feel proud to have such an excellent team to deliver memorable experience for you. We definitely look forward to welcoming you back. Best Regards Henry Chan Director of Rooms
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Zhanna S wrote a review Mar 2021
4 contributions
Stayed in JW Marriott Macau for one night for my husband’s Birthday. Thanks a lot to Don for all arrangements and upgrade. The Cake was superb! The Front Office staff Icey was very polite and made sure we check in smooth and fast since we were travelling with 2 kids. The lobby of the hotel has soft sofas and chairs which is very comfortable while you are waiting. The room was very clean with majestic view facing the swimming pool and Galaxy Hotel. All the facilities are new and well maintained. Definitely we will come back!
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Date of stay: March 2021Trip type: Traveled with family
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Response from Henry Chan, Guest Services / Front Office at JW Marriott Hotel Macau
Responded Mar 11, 2021
Dear zhargalmas Thank you very much for your great comment about JW Marriott Hotel Macau. It is our pleasure to have you stayed with us for your husband's birthday celebration. We were thrilled to anticipate and fulfill the needs of you and your husband during your stay with us. Thanks again for recognizing our team's efforts. We definitely look forward to welcoming you back. Best Regards Henry Chan Director of Rooms
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Mart Rolands wrote a review Mar 2021
Macau, China27 contributions3 helpful votes
+1
I booked for a two-night stay and was upgraded to a Premier Room on a busy weekend. Karen, who checked me in was very kind and courteous. I had a lot of queries about my stay particularly about upgrades as I wanted to get a Studio Room with the outdoor Jacuzzi which were unfortunately fully-booked. She gave me all the information I needed and gave me the warmest of welcome. She also made sure my requests were fulfilled all throughout my stay. The room I was given was exceptionally clean. Thumbs up to the housekeeper who made up my room. However, I was quite disappointed about the shoe-polishing service. My brown leather shoes were returned darker than usual and the color became uneven. I didn’t know if they were brushed at all because they were not shiny. So I had to polish them myself again. Nonetheless, it was a pleasant stay. Will definitely come back again.
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Date of stay: February 2021Trip type: Traveled with family
1 Helpful vote
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Response from Henry Chan, Guest Services / Front Office at JW Marriott Hotel Macau
Responded Mar 7, 2021
Dear martrolands Thank you very much for your great comment about JW Marriott Hotel Macau. I appreciate your kind comments in recognition of our team’s service, and nice words for Karen. We feel proud to have such an excellent team to deliver memorable experience for you. Your comment regarding the shoe-polishing service has been brought to the respective department for follow up. We wish this enjoyable experience will create beautiful memories for your holiday. We definitely look forward to having you back in the future. Best Regards Henry Chan Director of Rooms
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PRICE RANGE
$160 - $342 (Based on Average Rates for a Standard Room)
LOCATION
ChinaMacau
NUMBER OF ROOMS
1015
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Frequently Asked Questions about JW Marriott Hotel Macau
Which popular attractions are close to JW Marriott Hotel Macau?
Nearby attractions include The Grand Canal Shoppes (0.3 miles), The Broadway (0.2 miles), and Zero Latency VR Macau (0.2 miles).
What are some of the property amenities at JW Marriott Hotel Macau?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at JW Marriott Hotel Macau?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Macau?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Hotel Macau?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to JW Marriott Hotel Macau?
Conveniently located restaurants include The Ritz-Carlton Bar & Lounge, Urban Kitchen, and The Ritz-Carlton Cafe.
Are there opportunities to exercise at JW Marriott Hotel Macau?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JW Marriott Hotel Macau have an airport shuttle?
Yes, JW Marriott Hotel Macau offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Macau?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Macau offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at JW Marriott Hotel Macau?
The staff speaks multiple languages, including Chinese, Japanese, Korean, and Filipino.