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Sofitel Macau at Ponte 16

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#12 of 94 Hotels in Macau
Certificate of Excellence
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2,926 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Macau at Ponte 16
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Showing 2,067: English reviews
Glasgow, United Kingdom
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 28, 2014

stayed for 2nights 16th floor room, room was huge view amazing, bed was very comfortable, had all the luxuries you would like, remote control curtains tv above the bath, separate power shower, even a desk and wifi, very clean and tidy and house keeping come around morning and afternoon to restock your towels etc, staff very helpful, would def stay... More 

Helpful?
Thank iain c
Kathlene M, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear iain c, Thank you for choosing to stay with us at Sofitel Macau on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us. Sofitel’s signature MyBed is definitely comfortable and luxurious! Did you have the opportunity to try... More 

Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 27, 2014

I'm an Accor memember, and stayed there for one complementary night last Thursday. I knew the Sofitel standard, but I found the bus service offered irrespective and sometimes humiliating, especially when you were told that you had to wait for the second bus before the first bus hadn't even arrived. That happened a few times during my short stay there.... More 

Helpful?
1 Thank Albert168
Kathlene M, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Albert168, Thank you very much for taking the time to share your comments. We regret to read about your experience with the shuttle bus service. We would like to inform you that the shuttle bus is not managed by the Sofitel Macau but by the owning company Ponte 16 which is in charge of the complex. We have shared... More 

Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2014

Im an accor club member and from previous experience using the free night usually results in a 'make do' room. At the Sofitel Ponte 16 I was given a luxurious room on the executive 17th/f with access to the executive lounge. I was laughing for the next 1/2 hr waiting for the hotel staff to rectify the mistake and place... More 

Helpful?
1 Thank Tatchoop R
Kathlene M, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Tatchoop R, Thank you for choosing to stay with us at Sofitel Macau on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us and that you enjoyed the luxurious room allocated to you. We of course value all... More 

Stockholm, Sweden
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed June 23, 2014

I had booked 2 suites for a guy-trip to Macau (from europe), and when we arrived to the hotel I got offered to upgrade to the mansion for a single room 4 times as big as one suite, for a ridiculous upgrade price... for that you have your own dedicaded outdoor swimming pool, private access, private and discret concierge service... More 

Helpful?
Thank richard_D07
Kathlene M, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear richard_D07, Thank you for choosing to stay with us at Sofitel Macau and for taking the time to share your experience with us. We are delighted to know that you enjoyed the mansion and that the teraxacum lamps from flos made you feel like home. Indeed, the mansion suites are beautiful and spacious, not to mention that the facilities... More 

Singapore, Singapore
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 18, 2014 via mobile

Very comfortable bed, good bath amenities and importantly good location. They hotel gave us a cake as I checked-in to the hotel on my birthday. We will definitely stay in this hotel again. But the bus frequency could be improved.

Helpful?
Thank fumoffu
Juan Pablo R, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Fumoffu, HAPPY BIRTHDAY TO YOU! Thank you for choosing to stay with us at Sofitel Macau on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you liked the bath amenities and MyBed as well as the birthday cake that we have organized on arrival.... More 

Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 17, 2014 via mobile

We stayed here for one night and were really looking forward to it given the good reviews on trip advisor... We were really disappointed for what we paid for the room and what we got!! The first room we got was supposed to be non smoking but smelt so strong of smoke we had to double check whether it was... More 

Helpful?
2 Thank L M
Juan Pablo R, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear L M, Thank you for sharing with us your recent stay at the Sofitel Macau at Ponte 16. We are extremely concerned after reading your feedback and would like to assure you that this is not the usual level of standard and service we provide our guests. Unfortunately with an anonymous review we are not able to track down... More 

Singapore, Singapore
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 17, 2014

Even though we only stayed for a night, we were really impressed by Sofitel Macau at Ponte 16. The location is great as we can take a nice walk all the way to Ruins of St. Paul through the nice old buildings. The room is spacious, clean and beautiful. The bathroom is just amazing with nice amenities. Room service is... More 

Helpful?
Thank Wafflebabe
Juan Pablo R, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Wafflebabe, Thank you for choosing to stay with us at Sofitel Macau and for taking the time to share your experience with us. We are pleased to know that you enjoyed the services and facilities available in the hotel. Our So Spa is a must try! Sofitel Macau is indeed the perfect place to stay especially for guests looking... More 

Jakarta
1 review
4 of 5 stars Reviewed June 17, 2014

Good location if u just want to see historical places in Macau. Taxi is a little bit hard to find since there are no taxi queue in the front of hotel. The casino is little bit old, but the stake also not to high compares to the new, sophicasticated hotel in the Taipa or new Macau area. Near to old... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Darmanto D
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Trip Advisor Member (aka Darmanto D) Thank you for sharing with us your recent stay at the Sofitel Macau at Ponte 16. We are happy to learn that you had a wonderful time with us during your holiday. We would like to inform you that the casino is managed by the owning company Ponte 16 and has no relation... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Food & drink at the hotel
Rendezvous Lounge
Rendezvous Lounge
Cuisines: French, Bar, Cafe, European, Wine Bar
Le Chinois
Le Chinois
Cuisines: Chinese, Asian
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 

Additional Information about Sofitel Macau at Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Location: China > Macau
Price Range: $111 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Macau at Ponte 16 5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#11 Luxury Hotel in Macau
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