Sofitel Macau At Ponte 16

Sofitel Macau At Ponte 16

Traveler (5381)
Awesome 180 views from terraces and rooftop
Room & Suite (1713)
Rendezvous at the Sofitel Macau at Ponte 16
Dining (498)

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About

4.5
#15 of 113 hotels in Macau
Location
4.3
Cleanliness
4.6
Service
4.5
Value
4.3
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness / spa locker rooms
Bar / lounge
Casino and Gambling
Entertainment staff
Kids stay free
Valet parking
Paid public parking on-site
Wifi
Hot tub
Outdoor pool
Heated pool
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Evening entertainment
Babysitting
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Wake-up service / alarm clock
Refrigerator
On-demand movies
Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Green
Marina View
Languages Spoken
English, Chinese, Filipino

Location

Rua do Visconde Paco de Arcos, Macau 0 China
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 97 out of 100
97
Macau Airport
Zhuhai Airport
16.7 mi
See all flights
4.5
4.5 of 5 bubbles6,508 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Sofitel Macau At Ponte 16 stands out for its enchanting atmosphere, with guests frequently applauding the hotel's elegance and vibrant ambiance, especially during festive occasions. Accommodations are lauded for their spaciousness, cleanliness, and comfort, offering stunning views, although a few reviewers have pointed out the need for minor maintenance. The professional staff is celebrated for their exceptional service, with particular praise for the high-end spa and club lounge. Nestled in the heart of Old Macau, the location is perfect for historic explorations, and many regard the hotel as an excellent value.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Affordable
Cleanliness
Immaculate
Service
Professional
Amenities
Outstanding

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6,508Reviews79Q+A100Room tips
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  • 4,542
  • 1,461
  • 319
  • 97
  • 92
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Detailed Reviews
Victoria2020 wrote a review Jun 2020
Macau, China3 contributions
5.0 of 5 bubbles
The location is perfect for exploring Macau on foot. Senado Square is an easy walk away. The views from the upper floors are fantastic. The hotel is huge, yet the service remains personal. The staff are attentive and friendly, including Gary in the lobby, Gladys in the Mistral restaurant (which never disappoints), and Dom and Qing (who anticipate needs before one becomes aware of them oneself) in the housekeeping department. They and their colleagues contribute tremendously to making a stay in the hotel memorable. The best things are on the 6th floor: the Mistral restaurant, where one can dine by the pool; the well-maintained gym, sauna and steam room; and, best of all, the spa. A high-quality spa experience is offered by perceptive and skilled masseuses, of whom I can personally recommend Marifel. The facilities offered by the spa are very comfortable and the treatments are competitively priced. All in all, the hotel offers splendid opportunities for city centre tourism combined with everything needed for an enjoyable and relaxing resort style holiday.
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Date of stay: June 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GEM_SMP16, Guest Experience at Sofitel Macau At Ponte 16
Responded Jun 16, 2020
Dear Vshinmacau, Thank you very much for taking the time to share your experience. It's heartening to receive your recognition to our associates in different departments, I believe your encouraging words will inspire them to carry on their excellent work. We very much appreciate your support during this special period of time, and look forward to welcoming you back soon. Best regards, Fiona Assistant Manager of Guest Experience Sofitel Macau at Ponte 16
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovesgrove_Borehole wrote a review Jan 2020
Llantwit Major, United Kingdom77 contributions63 helpful votes
5.0 of 5 bubbles
I had always wanted to go to Macau and eventually got there after putting it off for years. I wanted a hotel in the old part of Macau and the Sofitel seemed perfect for the job.
At check-in we were offered a room on the club floor for a reduced cost which we chose. We had a lovely room overlooking the river between Macau and China. Facilities in the room were very good and the bed was fantastic. Pillows were a bit soft so we had to get them changed. Quite a selection on the pillow menu when they were available.
We made use of the Club Floor lounge for breakfast, afternoon tea and evening canapes which were all very nice. Service was excellent and the array of food and drinks was very good.
Breakfast in the main buffet restaurant was very nice with a huge selection although it did get quite busy even relatively early.
Location was really good, only a five minute walk from the ruins of St. Paul's. There was also a bus stop right outside which we used to get to Coloane.
The bar on the ground floor was really nice with some nice snacks available and the staff were really friendly.
We didn't try the casino as we never really found the time.
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Review collected in partnership with this hotel
Date of stay: December 2019
Room Tip: If you can justify the cost go for a room on the Club Floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Michael M wrote a review Jan 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
Like the worst of idiots I left all my cash in the safe when I checked out. Didn't realize it until half a day later. I called and came back a few days later. They returned every penny. THANK YOU! Will be making a donation on their behalf to a local charity.
Hotel is clean, convenient, and easy to get to. Take the $6, 101x bus from the Zhuhai Bridge to their front door or free Shuttles from the border gate or ferry terminal.
Staff is friendly and welcoming.
I usually ask them to turn down the air conditioning in the room before I get there.as there appears to be no heat available from the system. Several times they have offered to send up a small portable heater if I wanted one so it's not a problem. 5 stars is still an understatement.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Traveled solo
Room Tip: I like the rooms facing the river
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NezGC wrote a review Dec 2021
Macau, China34 contributions7 helpful votes
+1
5.0 of 5 bubbles
I booked my reservation thru agoda, i booked for prestige suite king with club lounge access.
I am glad that i did because the services from the staff and excellent.

When we arrived at the hotel, we were asked to go to club lounge for check in, i just added a little extra to have the Michael Jackson Mansion for us. The front desk did their best to accommodate our request for the specific room. We had to wait for our room to be available but the staff made sure that we are updated on the room status every now and then, we were served with snacks and drinks while waiting. DOREEN and VICTOR from the club lounge were very accommodating, friendly and made sure that we are comfortable and well assisted.

The room was very big, with ktv, living room, jaccuzzi and clean. The only downside is the speakers in the ceiling do not work for some reason.

We went to the club lounge for happy hour. The food was good and the drinks they serve has a lot of varieties.

My husband went to ask for a contreau, although it is not available in the bar, MELSAN went far and beyond expectation that she went to the lobby and provided the drink that my husband was asking. This was beyond our expectation and we are very thankful for that.

This hotel is highly recommended and i would suggest to get the club lounge access. It was worth it.

Kudos to the club lounge staffs!
We are grateful that our experience in the hotel are very satisfying.
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Date of stay: December 2021Trip type: Traveled with family
Room Tip: Good to have the club lounge access Have parking spaces available
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ana Santiago wrote a review Apr 2020
Macau, China20 contributions6 helpful votes
+1
5.0 of 5 bubbles
Felt very welcomed from the moment we stepped in the property. We were given a complimentary room upgrade with the harbour view, breakfast and SPA vouchers (worth 400MOP) while we were chilling by the pool. The hotel has a great scent, makes you feel calm and relaxed.

Service at the Mistral restaurant was excellent throughout our stay – the staffs were very attentive and helpful. Special thanks to Gladys, Lino, Maria and Lukas! We also had a couple SPA treatment, aromatherapy with facial and body scrub. The room was spacious, it had a jacuzzi and the massage beds had a heating system. Overall it was an amazing SPA experience. Thank you, Ali, and Marifel! Besides, Amelia (EAM of Rooms) would always check in on us whenever she sees us around, made sure our stay was comfortable.

We stayed again the following weekend to celebrate our anniversary. This time it was even more wonderful, we appreciate and love all the special amenities arranged to our room – from strawberries, sparkling champagne, a tower full of sweets and a lovely note. Thank you, Amelia and Mistral Team! We had another fantastic stay. I have shared our experience and recommended family and friends to stay in Sofitel. Housekeepers JC and Don, thank you for arranging the cute animal towels on our bed! They made us smile when we arrived back from dinner. We find it sweet and personal.

Overall, Sofitel gives you that warmth feeling when staying in the property, they recognize you and many times, even remember your name. Thank you all - we will surely keep coming back!
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Date of stay: April 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GEM_SMP16, Guest Experience at Sofitel Macau At Ponte 16
Responded Apr 29, 2020
Dear dearanabanana, Belated Happy Anniversary! Thank you very much for your great support during this special period of time, we love to hear that you had enjoyed the stay with us. Encouraging words like yours empower us as a team to continuously improve, I trust that those who managed to make your stay exceptional will be very glad to read that their efforts are recognized and appreciated. On behalf of the entire Sofitel Macau family, we hope this message finds you well and stay in good health, and we all are looking forward to our next encounter. Best regards, Fiona Assistant Manager of Guest Experience Sofitel Macau at Ponte 16
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pablo wrote a review Nov 2021
Macau, China12 contributions
5.0 of 5 bubbles
The season is changing and cold weather is approaching. I love the pool at sofitel and its ambiance but its not heated so i need to find ways to warm the body. the pool is good if its sunny and temperature not that low but this time its quite difficult to swim and enjoy. so we decided to just enjoy the fitness facility. the equipments are good and well cleaned after every guest use and the steam and sauna are always on the right temperature. The staff namely eric, niki, eduardo and rodman are very warm and professional in their service. always ready to assist. Hoping the weather will heat up a bit so we could enjoy the pool once again before the winter season.
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Date of stay: November 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathy S wrote a review Jan 2020
2 contributions5 helpful votes
5.0 of 5 bubbles
Love coming back to the Sofitel, rooms are big, breakfast best anywhere in the world. But it is the professional staff that makes this a wonderful visit. Upgrade this visit was really appreciated. Has all the bells and whistles if you want to use them with discounted prices for those who use the services.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jay V wrote a review Jan 2020
London, United Kingdom17 contributions40 helpful votes
5.0 of 5 bubbles
A good stay for my first ever trip to Macau which matched my request. I would like to thank all staff for their service and help including Sam and the rest of the team from Concierge. I would also like to thank the Buffet Team for all their effort and making me very welcome on 6th Floor restaurant this includes Gladys, Anjani and James and the rest of the team.

The room is excellent and tidy.
Location is on the old side of Macau with Portuguese history around the corner and original casinos, shops down the road.
Hotel provides free Shuttle Service to Ferry Terminal, which is the meeting point to venture off to other areas of Macau or beyond.
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: Best View is on the higher floor facing the other Casino buildings.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hmtsang2020 wrote a review Jan 2020
Mae Hong Son, Thailand1 contribution
5.0 of 5 bubbles
Hope you can change the MJ museum to something else, it has been a while and most tourists are fed up with that already. The dinner buffet appears to be upgraded and I hope you may consider to upgrade the variety of lunchtime buffet too.

I have no further comments.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alice H wrote a review Jan 2020
3 contributions1 helpful vote
5.0 of 5 bubbles
My daughter and I stayed at Sofitel. The management and staffs were very helpful and would put every effort to make our stay comfortable. I enjoyed the food and service at this hotel. The mansion room was hugh and comfortable. Thank you.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paradise42002825064 asked a question Feb 2023
1 contribution
Is the swimming pool open?
Answer from Ron N
Macau, China83 contributions44 helpful votes
Yes, it is !
xxitchyfeetxx asked a question Jul 2020
Asia16 contributions3 helpful votes
Hi there, do you accept Wechat pay in your hotel?
Answer from matildejonnaorofeo
Macau, China8 contributions
They accept and they give discount as their promo that time👍😊
nbassil asked a question Jan 2020
Boston, Massachusetts13 contributions26 helpful votes
Greetings, Is there a complimentary shuttle bus to the hotel from the ferry? Thank you, Natalie
Answer from JWL
Faversham, United Kingdom91 contributions53 helpful votes
Hi Natalie, yes. I arrived by ferry from HKIA and when you get off the ferry there are loads of signs directing you to shuttle stops for your hotel. Almost every hotel will have free shuttles and you just need to look for the hotel sign for shuttle. A bit of a walk though along a long cover walkway to get to the little shuttle bus. The Sofitel bus is a purple minibus.
Mesa L asked a question Nov 2019
Bangkok, Thailand8 contributions5 helpful votes
What is the best way to get to the hotel from Macau International Airport?
Answer from SamW5
London, United Kingdom13 contributions
Taxi - Cheap, Door2Door and very quick. Have address of hotel in Chinese for the driver if you don't speak Chinese
Answer from idrovoviva
Quito510 contributions2,222 helpful votes
Sorry for my late reply, but just saw today your question. Four Hong Kong ferry terminals serve Hong Kong - Macau ferry routes: HK Macau Ferry Terminal, Hong Kong China Ferry Terminal in Kowloon, Hong Kong International Airport Sky Pier, and Tuen Mun Ferry Terminal. Two ferry terminals are in use in Macao, including Macau Outer Ferry Terminal and Taipa Ferry Terminal. Sofitel provides complimentary shuttle service from the ferry terminals, leaving every 12-15 minutes during the main part of the day. Enjoy the trip!
Michael U wrote a tip May 19
1 contribution
3.0 of 5 bubbles
"Try this out,buy1 get1 free on a lunch buffet was worth it."
Read full review
Arjun S wrote a tip May 18
3 contributions1 helpful vote
4.0 of 5 bubbles
"If you have work in the Cotai area this location is not ideal. However, its closer to the historic sites. "
Read full review
Fernando G wrote a tip May 15
4 contributions
5.0 of 5 bubbles
"Most people speak Cantonese "
Read full review
Cici L wrote a tip May 10
2 contributions
5.0 of 5 bubbles
"Inside the fitness have sauna for free charge,I like it"
Read full review
Joel C wrote a tip May 10
4 contributions
5.0 of 5 bubbles
"Warm pool is a must"
Read full review
Not the right property for you?
There are more places to choose from in the Macau area.
PRICE RANGE
$86 - $149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
澳门十六浦酒店, 索菲特十六浦, 澳门十六浦, sofitel macau at ponte 16 hotel macau, sofitel ponte 16, macau peninsula sofitel
LOCATION
ChinaMacau
NUMBER OF ROOMS
408
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SOFITEL MACAU AT PONTE 16 $83 ($̶1̶1̶4̶) - Updated 2024

Frequently Asked Questions about Sofitel Macau At Ponte 16
Which popular attractions are close to Sofitel Macau At Ponte 16?
Nearby attractions include Rua de S. Paulo (Dasanba) Street (0.3 miles), Camoes Garden and Grotto (0.3 miles), and Na Tcha Temple (0.3 miles).
What are some of the property amenities at Sofitel Macau At Ponte 16?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Sofitel Macau At Ponte 16?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Macau At Ponte 16?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sofitel Macau At Ponte 16?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Sofitel Macau At Ponte 16?
Conveniently located restaurants include Mistral, Le Chinois, and Naughty Nuri's Macau.
Are there opportunities to exercise at Sofitel Macau At Ponte 16?
Yes, guests have access to a pool, a sauna, and fitness classes during their stay.
Does Sofitel Macau At Ponte 16 have airport transportation?
Yes, Sofitel Macau At Ponte 16 offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Macau At Ponte 16?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Macau At Ponte 16 offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Macau At Ponte 16?
The staff speaks multiple languages, including English, Chinese, and Filipino.
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