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Altira Hotel

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#31 of 94 Hotels in Macau
Certificate of Excellence
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Altira Hotel
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199 Reviews from our TripAdvisor Community

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Showing 121: English reviews
Hong Kong
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed December 10, 2015

Stayed at the Altira Macau for 1 night in September to see the fireworks. We booked a Villa and a standard room as we were two families travelling together. Pros: Amazingly spacious villa, modern and luxurious, fantastic views, great service (for the most part), good amenities and fantastic restaurants. They arranged to have the villa and standard room connected to... More 

Helpful?
1 Thank JMBF
Altira_Macau, Guest Relations Manager at Altira Hotel, responded to this review

Dear JMBF, Please accept our sincere apologies for not able to deliver the service level you came to expect from us. We are concerned to note your dissatisfaction and we also feel that the usual high standards of our services were not met in this instance. We strive to ensure our guests experience the best service possible during their stay... More 

Taipei, Taiwan
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 18, 2015

best place to live for a luxury stay in macau. costs as much as other hotels but the rooms, views and the space is amzaing. the morning breakfast is to die for. just absolutely divine. If i have the budget definietly is on my list for macau.

Helpful?
Thank EmilianaEm
Altira_Macau, Guest Relations Manager at Altira Hotel, responded to this review

Dear EmilianaEm, We feel great to learn that you enjoyed staying at Altira Macau. At Altira Macau, we strongly believe that our success is attributed to customer satisfaction and service excellence. We are truly grateful to your comments, which is crucial in helping us define our customers’ needs and expectations. We look forward to an opportunity to assist you with... More 

Melbourne
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 1, 2015

Best hotel in Macau I've experienced. The staff are all extremely polite and professional. Unlike several other luxury hotels in Macau where we felt like we had to fight for attention in order to get help, in Altira we were addressed by name and every staff we we met were ready and willing to offer us help whenever we needed,... More 

Helpful?
1 Thank Sharon N
Altira_Macau, Guest Relations Manager at Altira Hotel, responded to this review

Dear Sharon N, Thank you very much for taking time to share your review on your recent stay at Altira Macau. We are pleased to learn that you had a wonderful stay with us. Definitely we will share your kind words with the team as recognition of their devotion to service excellence. Thank you again for sharing your experience. We... More 

Torquay, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 28, 2015 via mobile

If you want to be spoilt, this is the place. From the moment you arrive staff run to push elevator buttons and to service every need. The room was very large and spacious with nice cosmetics. Much of the mini bar is complimentary, fresh fruit each day. Breakfast was the only downside as they just begin to change the way... More 

Helpful?
Thank sherreedalton
Altira_Macau, Guest Relations Manager at Altira Hotel, responded to this review

Dear sherreedalton, Thank you very much for your support towards Altira Macau. It is always a pleasure to hear from our happy guests, thank you for your encouraging comments and it is great to know that you had an enjoyable stay with us. We look forward to the opportunity to serve you together with your family and friends again in... More 

Macau, China
Level Contributor
74 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed October 22, 2015

I booked the spa package here to celebrate my husband birthday. I didn't mention about his birthday because I am not asking any gifts from the hotel. However, my birthday was a little bit disappointed because the staff did not notice about his birthday, so not a greetings from the hotel. However, the room is big, cozy and nice. The... More 

Helpful?
Thank Olivia T
Altira_Macau, Guest Relations Manager at Altira Hotel, responded to this review

Dear Olivia T, Many thanks for sharing your amazing experience on TripAdvisor. We are delighted to learn that you enjoyed so many aspects of our hotel and that your stay with us was memorable. Rest assured we will definitely share your valuable comments to our team on the attentiveness on guest's purpose of stay. It is our first priority to... More 

San Francisco, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed October 22, 2015

This hotel has a beautiful building but the way they dealt with a problem about my host's credit card was shocking. I was visiting as a guest of the local university. During my visit, it turned out that there was some problem with the credit card that the university had used to make the reservation. Rather than discussing this with... More 

Helpful?
2 Thank Adam F
Altira_Macau, Guest Relations Manager at Altira Hotel, responded to this review

Dear Adam F, First of all, thank you for bringing the issues to our attention. Please accept our sincere apologies for not able to deliver the service level you came to expect from us. We have taken the time to speak to the respective managers and please rest assured that corrective actions will be put in place to allow for... More 

Hong Kong, China
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed October 3, 2015

I came here to watch the Fireworks and it was a good location to enjoy the Fireworks Show here. I went to lunch before I check in and they arranged to pick me up at the restaurant, it's really a six stars service! We were warmly welcomed by staff of the hotel and the room is clean and comfortable, all... More 

Helpful?
2 Thank kblo2015
Altira_Macau, Guest Relations Manager at Altira Hotel, responded to this review

Dear kblo2015, Thank you very much for your positive feedback. It is great to learn that your enjoyed your stay with us and enjoyed the Fireworks show from our guestroom during your stay. We are also excited to learn that you enjoyed a lot from our service, amenities, breakfast as well as our indoor swimming pool which features underwater music.... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed October 2, 2015

Nice hotel with nice service overall, good location and convenience to all other place. tried the Japanese restaurant with business partner, and for sure will go back, the food was excellent and the lady there provide you a warm welcome smile

Helpful?
Thank Carman N
Altira_Macau, Guest Relations Manager at Altira Hotel, responded to this review

Dear Carman N, Thank you very much for your comments on TripAdvisor. We are delighted to learn that you enjoyed your stay with us. Rest assured that we will also share your kind comments to respective department that you enjoyed a lot in the Japanese restaurant for their food and quality of service. Your feedback is indeed very motivating and... More 

Kuala Lumpur, Malaysia
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed September 9, 2015

My husband and I stayed at Altira for a 1 night stay after visiting HK. The early impressions were great service but you need to take several different elevators in different sections to get to the check in (on 38th floor) and then your room. The views were worth it though as we had a view over the water, the... More 

Helpful?
1 Thank BextcWandering
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 23, 2015 via mobile

Our expectations with this hotel were really high as it ranks quite high on the hotel ranking list here. Our family just wanted a quite short break. At 12am, our neighbour had their bathtub opened as if the noise of their water flow made us heard there was a waterfall inside our room. The noise was loud enough to wake... More 

Helpful?
4 Thank ProfTang
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Casino and Gambling
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Babysitting

Additional Information about Altira Hotel

Address: Avenida de Kwong Tung, Taipa, Macau, China
Location: China > Macau
Price Range: $194 - $443 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Altira Hotel 5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Altira Hotel Macau
Hotel Style:
#7 Romantic Hotel in Macau
#12 Business Hotel in Macau
#15 Casino Hotel in Macau
#17 Spa Hotel in Macau
#28 Luxury Hotel in Macau
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