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Altira Hotel

#10 of 91 Hotels in Macau
Certificate of Excellence
Avenida de Kwong Tung, Taipa, Macau, China
Hotel amenities
1 room 1 adult
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Altira Hotel
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181 Reviews from our TripAdvisor Community

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Brussels
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked a two nights stay to celebrate a wedding anniversary. It was a really very pleasant stay. The room is very large, with all the best things we can expect of a hotel this category. A huge round bath tube that would have made my dreams if the infinity swimming pool had not been expecting us on the 16th... More 

Helpful?
Thank Bolota
Altira_Macau, Hotel Management at Altira Hotel, responded to this review

Dear Bolota, Thank you for taking time to share the experience of your recent stay at Altira Macau. we are pleased to learn that you were delighted with your stay and had a memorable anniversary celebration. We apologize for inconveniences caused to you regarding the availability of ladies' sauna room due to maintenance work in progress. We strive to continuously... More 

Hong Kong
Level Contributor
123 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We spent two nights in this hotel toward end December 2015. I must say that this is one of the few hotels that gives you a cozy environment to hide away from city life if you want to, or a base for you to explore interesting locations around. Our room is on the 35th floor which is only two floors... More 

Helpful?
Thank kwcng
Altira_Macau, Hotel Management at Altira Hotel, responded to this review

Dear Kwcng, Thank you very much for taking time to share your review on your recent stay at Altira Macau. We are pleased to learn that you had a wonderful stay with us. We will definitely share your kind words with Front Desk and Concierge team as recognition for their devotion to service quality. We strive to ensure our guests... More 

Barcelona, Spain
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 21, 2015

Well.... i`ve been traveling the world, and visiting many cool hotels over the year, but the room in Altira blew my brains... AMAZING! the service is impeccable , HUGE rooms, super well designed, every little detail is thought off and to top it off the minibar is FREE yes.... FREE! beers/soft drinks/water... and the view of the bay oh wow....... More 

Helpful?
1 Thank SimonKzzz
Altira_Macau, Guest Relations Manager at Altira Hotel, responded to this review

Dear SimonKzzz, Many thanks for sharing your experience. We are so excited to learn that you enjoyed the comfort and spectacular view from our room and the service provided by our staff. Thank you very much for your encouraging comments and definitely we will share your kind words with the team as recognition for their devotion to service excellence. We... More 

Greater Perth, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 15, 2015

Room was clean , whole hotel experience very good. Had a swim in there wonderful pool, very helpful afterwards took us to the spa pool, had a sauna , and after wards u could shower and had everything from cream to hairdryer.

Helpful?
Thank Happy112015
Altira_Macau, Guest Relations Manager at Altira Hotel, responded to this review

Dear Happy112015, We feel great to learn that you enjoyed your recent stay at Altira Macau. At Altira Macau, we strongly believe that our success is attributed to customer satisfaction and service excellence. We are truly grateful to your comments, which is crucial in helping us define our customers’ needs and expectations. We look forward to an opportunity to assist... More 

Hong Kong
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed December 10, 2015

Stayed at the Altira Macau for 1 night in September to see the fireworks. We booked a Villa and a standard room as we were two families travelling together. Pros: Amazingly spacious villa, modern and luxurious, fantastic views, great service (for the most part), good amenities and fantastic restaurants. They arranged to have the villa and standard room connected to... More 

Helpful?
Thank JMBF
Altira_Macau, Guest Relations Manager at Altira Hotel, responded to this review

Dear JMBF, Please accept our sincere apologies for not able to deliver the service level you came to expect from us. We are concerned to note your dissatisfaction and we also feel that the usual high standards of our services were not met in this instance. We strive to ensure our guests experience the best service possible during their stay... More 

Taipei, Taiwan
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 18, 2015

best place to live for a luxury stay in macau. costs as much as other hotels but the rooms, views and the space is amzaing. the morning breakfast is to die for. just absolutely divine. If i have the budget definietly is on my list for macau.

Helpful?
Thank EmilianaEm
Altira_Macau, Guest Relations Manager at Altira Hotel, responded to this review

Dear EmilianaEm, We feel great to learn that you enjoyed staying at Altira Macau. At Altira Macau, we strongly believe that our success is attributed to customer satisfaction and service excellence. We are truly grateful to your comments, which is crucial in helping us define our customers’ needs and expectations. We look forward to an opportunity to assist you with... More 

Melbourne
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 1, 2015

Best hotel in Macau I've experienced. The staff are all extremely polite and professional. Unlike several other luxury hotels in Macau where we felt like we had to fight for attention in order to get help, in Altira we were addressed by name and every staff we we met were ready and willing to offer us help whenever we needed,... More 

Helpful?
Thank Sharon N
Altira_Macau, Guest Relations Manager at Altira Hotel, responded to this review

Dear Sharon N, Thank you very much for taking time to share your review on your recent stay at Altira Macau. We are pleased to learn that you had a wonderful stay with us. Definitely we will share your kind words with the team as recognition of their devotion to service excellence. Thank you again for sharing your experience. We... More 

Torquay, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 28, 2015 via mobile

If you want to be spoilt, this is the place. From the moment you arrive staff run to push elevator buttons and to service every need. The room was very large and spacious with nice cosmetics. Much of the mini bar is complimentary, fresh fruit each day. Breakfast was the only downside as they just begin to change the way... More 

Helpful?
Thank sherreedalton
Altira_Macau, Guest Relations Manager at Altira Hotel, responded to this review

Dear sherreedalton, Thank you very much for your support towards Altira Macau. It is always a pleasure to hear from our happy guests, thank you for your encouraging comments and it is great to know that you had an enjoyable stay with us. We look forward to the opportunity to serve you together with your family and friends again in... More 

Macau, China
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed October 22, 2015

I booked the spa package here to celebrate my husband birthday. I didn't mention about his birthday because I am not asking any gifts from the hotel. However, my birthday was a little bit disappointed because the staff did not notice about his birthday, so not a greetings from the hotel. However, the room is big, cozy and nice. The... More 

Helpful?
Thank Olivia T
Altira_Macau, Guest Relations Manager at Altira Hotel, responded to this review

Dear Olivia T, Many thanks for sharing your amazing experience on TripAdvisor. We are delighted to learn that you enjoyed so many aspects of our hotel and that your stay with us was memorable. Rest assured we will definitely share your valuable comments to our team on the attentiveness on guest's purpose of stay. It is our first priority to... More 

San Francisco, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed October 22, 2015

This hotel has a beautiful building but the way they dealt with a problem about my host's credit card was shocking. I was visiting as a guest of the local university. During my visit, it turned out that there was some problem with the credit card that the university had used to make the reservation. Rather than discussing this with... More 

Helpful?
1 Thank Adam F
Altira_Macau, Guest Relations Manager at Altira Hotel, responded to this review

Dear Adam F, First of all, thank you for bringing the issues to our attention. Please accept our sincere apologies for not able to deliver the service level you came to expect from us. We have taken the time to speak to the respective managers and please rest assured that corrective actions will be put in place to allow for... More 

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