GRAND EMPEROR HOTEL $150 ($̶1̶8̶5̶) - Updated 2018 Room Prices & Reviews - Macau, China

I stayed in this hotel for only one night. The room was very spacious and splendid. I got a surprise to receive a $200 coupon , which I got my free breakfast buffet in the morning. Though the dinning room was not very spacious, there was variety of foods with nice decoration. It …

Date of stay: November 2018

Response from Jenny Z, Guest Relations Manager at Grand Emperor Hotel

Responded 3 days ago

Dear Tim L, Thank you very much for your kind words on TripAdvisor. It was with great pleasure to learn that you had a very enjoyable stay with us, from our spacious room to our varieties food. Please do visit us whenever! We are always happy to welcome back a friendly and familiar face. Wishing you a Merry Christmas and Happy New Year! Yours sincerely, Jenny Zhao Assistant Front Office Manager

Exceptional services

Front desk staffs are very friendly and specially Yoyo were very helpful and taking all my concern and update me of the progress and raised my issue to be solved with hotel management. Yoyo, Jenny went above and beyond to help me and my mom during our stay at the hotel. In additi…

Date of stay: December 2018

Response from Jenny Z, Guest Relations Manager at Grand Emperor Hotel

Responded 5 days ago

Dear Soleil-Suree, Thank you very much for your gracious comments on TripAdvisor. It was with great pleasure to learn that you had a very enjoyable stay with us, and that our colleagues are able to go above and beyond to ensure that you and your mother have a pleasant with us. Your kind recognition of our efforts is highly appreciated. We look forward to welcoming you back in the near future. Wishing you a Merry Christmas and Happy New Year! Yours sincerely, Jenny Zhao Assistant Front Office Manager

Great location in Macau City. Walking distance to many shops and most attractions. Breakfast has many varieties including Asian and Western delights. Wonton noodle soup is so delicious. Will definitely stay at here for my next Macau vacation.

Review collected in partnership with this hotel

Date of stay: December 2018

Response from Jenny Z, Guest Relations Manager at Grand Emperor Hotel

Responded 6 days ago

Dear Sunshine67860315205, Thank you so much for your perfect mark review and for sharing them with the Tripadvisor community. We are so pleased to read how much you enjoyed your stay with us from our convenient location to our varieties breakfast. Please do visit us whenever! We are always happy to welcome back a friendly and familiar face. Wishing you a Merry Christmas and Happy New Year! Best regards, Jenny Zhao Assistant Front Office Manager

Incredible experience

I chose this hotel to be the location for my wedding proposal, I contacted the hotel in advance and hope that they could be of some assistance to me on the day. To my surprise, Jenny, Yoyo, and Sofia went out of their way to make everything perfect; they followed through from beg…

Date of stay: December 2018

Response from Jenny Z, Guest Relations Manager at Grand Emperor Hotel

Responded 1 week ago

Dear azn06graduate, Thank you for choosing Grand Emperor Hotel for your special occasion and taking time to share your phenomenal comments with us. I would like to extend my warmest congratulations on this joyful occasion. I am extremely grateful to hear that our team is able to go above and beyond to ensure that you and your fiancee have a memorable experience with us , and that you like the cake prepared for your fiancee and other in-room decorations. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a romantic, relaxed, yet refined ambiance. Rest assured that your warm compliments have been shared with Yoyo, Sofia and team. We look forward to many more celebrations to come and hope to see you again soon! Yours Sincerely, Jenny Zhao Assistant Front Office Manager

Great exceptional service

Front desk staff especially Jojo were all professional and go the extra mile to help me. Concierge team was also very helpful. This is my 4th stay and I have to say that this trip's service was the best I have experienced.

Review collected in partnership with this hotel

Date of stay: November 2018

Response from Jenny Z, Assistant Front Office Manager at Grand Emperor Hotel

Responded 2 weeks ago

Dear feingap, Thank you for your continued support and we really appreciate your time in sharing this exceptional review with us on Tripadvisor. We are glad to learn that you have had an enjoyable stay with us. Your kind compliment about the excellent service provided by the team, in particular, the Senior Guest Service Officer Yoyo is highly appreciated. We will definitely share with our team member to keep up the good work. We look forward to welcoming you back again soon. Best regards, Jenny Zhao Assistant Front Office Manager

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