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288 Avenida Comercial De Macau, Macau China
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Traveler (613)
Room & Suite (190)
Videos (1)

About

#29 of 130 in Macau
Location
4.6
Cleanliness
4.4
Service
4.4
Value
4.2

Everyone needs a place to lay their weary head. For travelers visiting Macau, Grand Emperor Hotel is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, Grand Emperor Hotel makes it easy to enjoy the best of Macau.

Grand Emperor Hotel is a family-friendly hotel offering a flat screen TV, air conditioning, and a minibar in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.

The hotel features room service and a concierge. Plus, guests can enjoy a fitness center and free breakfast, which have made this a popular choice among travelers visiting Macau.

For those interested in checking out popular landmarks while visiting Macau, Grand Emperor Hotel is located a short distance from AJ Hackett Macau Tower (0.7 mi) and Taipa Village Macau (3.0 mi).

While visiting Macau, you may want to try some tempura at one of the nearby restaurants, such as Mizumi at Wynn Macau or Tenmasa Japanese Restaurant.

Macau is also known for some great monuments and statues, including Vasco da Gama Monument, Matteo Ricci Statue, and Friendship Statue, which are not too far from Grand Emperor Hotel.

Whether you’re traveling for business, pleasure or both, Grand Emperor Hotel is sure to make your visit to Macau one worth remembering.

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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Airport transportation
Conference facilities
Banquet room
Wifi
Restaurant
Breakfast available
Breakfast buffet
Walking tours
Shuttle bus service
Car hire
Taxi service
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
ATM on site
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Air purifier
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Walk-in shower
Bathrobes
Safe
Sofa
Telephone
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Chinese, Thai
976Reviews21Q+A77Room tips
Traveler rating
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Most Recent
Terence T wrote a review Feb 2020
Hong Kong209 contributions91 helpful votes
Hotel location is good if you plan to go around the town centre mostly. Their Chinese restaurant was ok. Lobby lounge was very basic; nevertheless, provided adequate services. Room size was good, but slightly rundown. There are many other better hotels of same class and price range in town. I picked this 4-stars hotel over another 5-stars hotel (which even costs slightly less) because the package of this 4-stars on the web included breakfast. I booked through Agoda, but forgot to ensure the details mentioned breakfast included as specified on the web. At the end, I only received discount coupons to use their restaurants. First time had such a problem with my hotel booking over internet; will be more careful with Agoda hereafter.
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Date of stay: January 2020Trip type: Traveled
2 Helpful votes
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Response from AM_GrandEmperor, Manager at Grand Emperor Hotel
Responded Feb 19, 2020
Dear TT_at_HK, Thank you so much for your generous review and for staying with us at Grand Emperor Hotel. It is wonderful to note that you chose us for your visit in Macau. Your words describing our location, rooms, and our Chinese restaurant are greatly received. Once again thank you for your feedback and we look forward to welcoming you back in the near future. Best regards, Assistant Manager - Robert Xiao Grand Emperor Hotel
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tracysim2020 wrote a review Jan 2020
Penang Island, Malaysia1 contribution
Overall is good. The buffet food is not bad but less variety. There is no sofa or waiting are in lobby. The hotel room is clean and comfort. The cleaning service including refill the drinking water is very efficient.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
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Response from Jenny Z, Assistant Front Office Manager at Grand Emperor Hotel
Responded Jan 20, 2020
Dear tracysim2020, Thank you for sparing your precious time to share your feedback on TripAdvisor. It is a delight to hear that you had an enjoyable stay with us. Regarding the F&B comment, we have shared with the relevant department for further improvement. We look forward to welcoming you back for another better experience in the very near future. Thank you. Best regards, Jenny Zhao Assistant Front Office Manager
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anfieldy2019 wrote a review Jan 2020
Tokyo Prefecture, Japan2 contributions4 helpful votes
I stayed when I stayed in Macau. Location was very convenient to go anywhere. The room was upgraded and very spacious and the minibar drinks were free, so it was nice. Breakfast was also delicious. I will choose this hotel when I come to Macau again
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
2 Helpful votes
Helpful
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Response from Jenny Z, Assistant Front Office Manager at Grand Emperor Hotel
Responded Jan 20, 2020
Dear anfieldy2019, Thank you for choosing to stay at Grand Emperor Hotel and also for taking the time to leave your compliments on TripAdvisor. We are most delighted to know that you had an overall enjoyable stay and were particularly impressed with our location, room, and breakfast. Thank you for your perfect rating and we hope to hear from you soon of your next visit. Best regards, Jenny Zhao Assistant Front Office Manager
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yunminji1207 wrote a review Jan 2020
Seoul, South Korea1 contribution
good! I think if my friends going to macau , I definetly recommend this Hotel. Because The service was good, and cleaning also good. I think Everything was good trip. So Thank you very much nice^^!!!!!
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
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Response from Jenny Z, Assistant Front Office Manager at Grand Emperor Hotel
Responded Jan 14, 2020
Dear yunminji1207, Thank you for taking the time to post such a wonderful review and highly recommend us to other travelers on TripAdvisor. It is a delight to hear that you had an enjoyable stay with us. Besides that, we also glad to know that the friendliness extended by the team has added joy to your Macau trip. We look forward to welcoming you back for another excellent experience in the very near future. On behalf of the team at Grand Emperor Hotel Macau, we would like to wish you and your family a lifetime of happiness!! Best regards, Jenny Zhao Assistant Front Office Manager
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nisi792020 wrote a review Jan 2020
1 contribution
I was very satisfied with all the services in this hotel. The room was very clean and big. Also the breakfast was very good. First of all, i really liked the airport pickup service. I want use it next time.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
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Response from Jenny Z, Assistant Front Office Manager at Grand Emperor Hotel
Responded Jan 12, 2020
Dear nisi792020, Thank you for choosing to stay at Grand Emperor Hotel and also for taking the time to leave your compliments on TripAdvisor. We are most delighted to know that you had an overall enjoyable stay and were particularly impressed with our airport pick-up service. Thank you for your perfect rating and we hope to hear from you soon of your next visit. Best regards, Jenny Zhao Assistant Front Office Manager
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power7896 wrote a review Jan 2020
Seoul, South Korea1 contribution
Everything is perfect. If I visit Macau again, I will always stay here. Staffs' kindness, breakfast, and especially event to celebrate guest's birthday are very good. I'm touched all of hotel's services.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
Helpful
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Response from Jenny Z, Assistant Front Office Manager at Grand Emperor Hotel
Responded Jan 8, 2020
Dear ower7896, Thank you for taking the time to post such a wonderful review and highly recommend us to other travelers on TripAdvisor. It is a delight to hear that you had an enjoyable stay with us during your birthday. Besides that, we also glad to know that the friendliness extended by the team has added joy to your Macau trip. We look forward to welcoming you back for another excellent experience in the very near future. On behalf of the team at Grand Emperor Hotel Macau, we would like to wish you and your family a lifetime of happiness!! Best regards, Jenny Zhao Assistant Front Office Manager
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吃吃喝喝343 wrote a review Jan 2020
2 contributions
The first time I stayed at the Emperor Hotel, I had a membership card with a 10% discount. It may have been paid before. The front desk helped me upgrade my room for free. Great Next time, I will choose the Emperor Hotel
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Review collected in partnership with this hotel
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
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Response from Jenny Z, Assistant Front Office Manager at Grand Emperor Hotel
Responded Jan 1, 2020
Dear Navigate809713, Thank you for taking your precious time to post a review of your stay at Grand Emperor Hotel Macau. We are most delighted to know that you have enjoyed a pleasant stay and experienced commendable service from the front desk and that it had exceeded your expectations! It was our pleasure having you as our guest and we look forward to your return for more memorable experiences. On behalf of the team at Grand Emperor Hotel Macau, we would like to wish you and your family the very best of health, happiness and continued success in 2020! Best regards, Jenny Zhao Assistant Front Office Manager
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Paul R wrote a review Dec 2019
4 contributions1 helpful vote
First time in Macau. Hotel was amazing and looks five star! Free shuttle bus in front hotel very good. Great location, we walked to Ruin of Saint Paul from hotel. Friendly staff. Recommend for family holiday
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Review collected in partnership with this hotel
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
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Response from Jenny Z, Assistant Front Office Manager at Grand Emperor Hotel
Responded Dec 31, 2019
Dear Paul R, Thank you for taking the time to post a review following your stay at Grand Emperor Hotel Macau and for highly recommend us to other travelers on TripAdvisor. It is a delight to hear that you had an overall enjoyable stay and the friendliness extended by the team have added joy to your family trip. We look forward to welcoming you back for another excellent experience in the very near future. On behalf on the team at Grand Emperor Hotel Macau, we would like to wish you and your family the very best of health, happiness and continued success in 2020! Best regards, Jenny Zhao Assistant Front Office Manager
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Toby C wrote a review Dec 2019
Shanghai, China7 contributions11 helpful votes
Excellent service and very friendly staff, especially Jenny & Emily from Front Office, good location which is near to the city. We have been upgraded to their Deluxe Room. It was spacious with X’mas decoration. They were so nice to send us a small England soldier and macaron. I felt so warm and sweet. It made me feel like home and secure. Our room rates were including breakfast and we have enjoyed buffet breakfast in the hotel. They serve egg benedict, yoghurt and various choice of juice. The bed was so comfortable and we didn’t want to say goodbye to them in the morning. Overall – Amazing hotel, value for money.
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Date of stay: December 2019
Rooms
Location
Service
Room Tip: higher category room types are spacious
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Response from Jenny Z, Assistant Front Office Manager at Grand Emperor Hotel
Responded Dec 26, 2019
Dear Toby C, Thank you for sparing your precious time to write a review of a perfect stay at Grand Emperor Hotel Macau. It gives us great joy to know that our warm hospitality, excellent facilities including the Royal Kitchen, hotel’s ideal location and spacious room with Christmas ambiance decoration has contributed to another wonderful stay for you. Your compliments on the warm hospitality extended by the team, in particular from Jenny and Emily is much appreciated. Thank you for recognizing our efforts with a perfect score and we are truly looking forward to the pleasure of having you as our guest again soon. Best regards, Jenny Zhao Assistant Front Office Manager
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RCC0916 wrote a review Dec 2019
496 contributions55 helpful votes
+1
It was my second time to stay here and this was a better experience than the first. There's a shuttle bus from the ferry terminal going to the hotel. Staff are very nice even though they dont speak enhlish that much. The hotel lobby was beautiful and the smell of the hotel is really good. Our room was big with 2 comfortable soft beds and pillows. Our view was the Macau tower where we also watched the fireworks during the night. We had coffee and tea in the room. Bathroom was big with toiletries and bathtub. Just a little dim for my standard but room very cozy. Breakfast was super okay and offers a lot of selection. The hotel is just walking distance to San Malo so very convenient. Will definitely stay here again.
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Date of stay: December 2019Trip type: Traveled
2 Helpful votes
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Response from Jenny Z, Assistant Front Office Manager at Grand Emperor Hotel
Responded Dec 25, 2019
Dear RCC0916, Thank you for your continued support and for sparing the time to post such a detailed review of a fabulous stay at Grand Emperor Hotel Macau. It is a delight to know that you had an overall pleasant stay and all our services and facilities has met your expectations. We are much honored to receive such high accolades and will certainly share your kind words with the team encouraging them to continue their efforts to drive service excellence. We are eagerly looking forward to providing you with another unique experience. On behalf of the whole Grand Emperor team, we would like to wish you and your family happiness, love and laughter in this festive season. Best regards, Jenny Zhao Assistant Front Office Manager
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PRICE RANGE
$35 - $180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
澳门英皇娱乐酒店, grand emperor macau, hotel grand emperor
LOCATION
ChinaMacau
NUMBER OF ROOMS
311
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Frequently Asked Questions about Grand Emperor Hotel
Which popular attractions are close to Grand Emperor Hotel?
Nearby attractions include Historic Centre of Macau (0.3 miles), Leal Senado (Municipal Council) (0.2 miles), and St. Lawrence's Church (0.2 miles).
What are some of the property amenities at Grand Emperor Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Emperor Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Emperor Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Grand Emperor Hotel?
Conveniently located restaurants include Caffé B Macau, Robuchon au Dome, and The Eight.
Are there opportunities to exercise at Grand Emperor Hotel?
Yes, guests have access to a fitness center during their stay.
Does Grand Emperor Hotel have an airport shuttle?
Yes, Grand Emperor Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Emperor Hotel have airport transportation?
Yes, Grand Emperor Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Emperor Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Emperor Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Emperor Hotel?
The staff speaks multiple languages, including English, Chinese, and Thai.