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Grand Emperor Hotel

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Shuttle Bus Service
Wheelchair access
Bar/Lounge
Spa
Airport Transportation
Casino and Gambling
Public Wifi
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Smoking rooms available
Minibar
Good to know
HOTEL STYLE
Classic
Centrally Located
HOTEL CLASS
Hotel links
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Reviews & more
663Reviews
781Photos
21Q+A
62Room tips
Traveler rating
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Show reviews that mention
I stayed in this hotel for only one night. The room was very spacious and splendid. I got a surprise to receive a $200 coupon , which I got my free breakfast buffet in the morning. Though the dinning room was not very spacious, there was variety of foods with nice decoration. It
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Response from Jenny Z, Guest Relations Manager at Grand Emperor Hotel
Responded 3 days ago
Dear Tim L, Thank you very much for your kind words on TripAdvisor. It was with great pleasure to learn that you had a very enjoyable stay with us, from our spacious room to our varieties food. Please do visit us whenever! We are always happy to welcome back a friendly and familiar face. Wishing you a Merry Christmas and Happy New Year! Yours sincerely, Jenny Zhao Assistant Front Office Manager
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Front desk staffs are very friendly and specially Yoyo were very helpful and taking all my concern and update me of the progress and raised my issue to be solved with hotel management. Yoyo, Jenny went above and beyond to help me and my mom during our stay at the hotel. In additi
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Response from Jenny Z, Guest Relations Manager at Grand Emperor Hotel
Responded 5 days ago
Dear Soleil-Suree, Thank you very much for your gracious comments on TripAdvisor. It was with great pleasure to learn that you had a very enjoyable stay with us, and that our colleagues are able to go above and beyond to ensure that you and your mother have a pleasant with us. Your kind recognition of our efforts is highly appreciated. We look forward to welcoming you back in the near future. Wishing you a Merry Christmas and Happy New Year! Yours sincerely, Jenny Zhao Assistant Front Office Manager
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Great location in Macau City. Walking distance to many shops and most attractions. Breakfast has many varieties including Asian and Western delights. Wonton noodle soup is so delicious. Will definitely stay at here for my next Macau vacation.
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Review collected in partnership with this hotel
Response from Jenny Z, Guest Relations Manager at Grand Emperor Hotel
Responded 6 days ago
Dear Sunshine67860315205, Thank you so much for your perfect mark review and for sharing them with the Tripadvisor community. We are so pleased to read how much you enjoyed your stay with us from our convenient location to our varieties breakfast. Please do visit us whenever! We are always happy to welcome back a friendly and familiar face. Wishing you a Merry Christmas and Happy New Year! Best regards, Jenny Zhao Assistant Front Office Manager
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I chose this hotel to be the location for my wedding proposal, I contacted the hotel in advance and hope that they could be of some assistance to me on the day. To my surprise, Jenny, Yoyo, and Sofia went out of their way to make everything perfect; they followed through from beg
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Response from Jenny Z, Guest Relations Manager at Grand Emperor Hotel
Responded 1 week ago
Dear azn06graduate, Thank you for choosing Grand Emperor Hotel for your special occasion and taking time to share your phenomenal comments with us. I would like to extend my warmest congratulations on this joyful occasion. I am extremely grateful to hear that our team is able to go above and beyond to ensure that you and your fiancee have a memorable experience with us , and that you like the cake prepared for your fiancee and other in-room decorations. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a romantic, relaxed, yet refined ambiance. Rest assured that your warm compliments have been shared with Yoyo, Sofia and team. We look forward to many more celebrations to come and hope to see you again soon! Yours Sincerely, Jenny Zhao Assistant Front Office Manager
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Front desk staff especially Jojo were all professional and go the extra mile to help me. Concierge team was also very helpful. This is my 4th stay and I have to say that this trip's service was the best I have experienced.
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Review collected in partnership with this hotel
Response from Jenny Z, Assistant Front Office Manager at Grand Emperor Hotel
Responded 2 weeks ago
Dear feingap, Thank you for your continued support and we really appreciate your time in sharing this exceptional review with us on Tripadvisor. We are glad to learn that you have had an enjoyable stay with us. Your kind compliment about the excellent service provided by the team, in particular, the Senior Guest Service Officer Yoyo is highly appreciated. We will definitely share with our team member to keep up the good work. We look forward to welcoming you back again soon. Best regards, Jenny Zhao Assistant Front Office Manager
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Previous
I am so confused! I’m trying to book a family room. The executive and superior rooms say it’s either 1xking bed, or 2x single bed. How does that accommodate 3 adults? I received a reply from the hotel but they provided measurements of king size and single bed both 2m x 2m??
Do they offer a family room for 3 adults? I.e. a double/queen bed with a single bed? All those I keep finding online say its suitable for 3 people, but only with a double bed, or two single beds??
Dear teeely, Thank you for your interest in Grand Emperor Hotel Macau. We would suggest you to choose the family room. There are one king size bed (2 meters times 2 meters) and one single size bed (2 meters times 1.2 meters) in a family room. This room type can accommodate 3-4 persons. For room reservation, please send an e-mail to hotel directly. We are pleased to provide professional suggestions to you. We look forward to welcoming you to Grand Emperor Hotel. Best regards, Jenny Zhao Guest Service Manager
1 vote
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how much is your breakfast for 1 extra person .many thanks
Dear Naomeri, Our buffet breakfast is MOP/HKD$165 per person. Thanks!
0 votes
Is there a free shuttle from and to the ferry to the hotel
Thanks PCLogan for your reply. Dear gujral2017: Our free shuttle bus service starts from 09:00- 00:00 hour daily, and the journey takes you about 15 minutes.
0 votes
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Is deluxe room newly renovated? How can I get the promo code if I book directly from the hotel website? Thanks
Dear Chee Leong L, Thank you for your interest in Grand Emperor Hotel Macau. Our deluxe guestrooms have gone through a major renovation in year 2011. The promotion code is not available to consumers yet. Please feel free to make a reservation on our official website directly. For any further inquiries, please contact our Guest Service Team. Kind Regards, Jenny Guest Service Manager
0 votes
Previous
"Choose floors with non smoking room are newer"
"Just don't go to this one. For your own benefit."
"choose executive floors"
"16 and 17 are non smoking. "
"I always pick Non Smoking rooms!"
Previous
PRICE RANGE
$131 - $299 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
澳门英皇娱乐酒店grand emperor macauhotel grand emperor
LOCATION
ChinaMacau
NUMBER OF ROOMS
307
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