I know its old, but it's still okay, far from the city and you could actually breath a bit of fresh air. but honestly the wheels of the housekeeping trolley in the morning was the only thing i couldn't take. I kept hearing it until now that I checked out. tug tug tug tug. It ruined my whole stay. sorry
We checked in around 7 pm and from the two rooms we’d been given the key to, one was completely flooded due to a severe leak in the AC that just kept on dripping water and in the other, the door for the varanda wouldn't close properly and the varanda was all rotten and rusty which would be a danger since we had children in the room. There were also huge mosquito like bugs in the bathtub of the latter room. It was clear staff did not check or cleaned the rooms previous to our arrival. We called the staff and said both rooms were not proper for guests to stay. The staff agreed to change the room and upgrade us to two rooms that were in better conditions, but no one offers to help us carry our luggage, so my mother in law – a cancer recovering patient – would have to carry the luggage all the way from one room to the other if we were not there to help. Next day they told us that we had to change rooms since we couldn’t stay in the upgraded rooms because the hotel was full. Since we were only staying for two nights, this was upsetting at best, because it meant carrying the luggage all over again, emptying the drawers, etc, but we accepted and went to check the rooms. They were better than the ones from yesterday but they had several spots of mold and the varanda rods were full of dirt and dead insects. we told them if they cleaned the rooms properly we would accept. After this we went to the pool for a while and at 3 pm we took our daughter to the room so my wife could prepare her for her nap. Only when we closed the curtains, we noticed that there weren’t any blackouts in that room. Obviously it was impossible to sleep under those conditions (I checked with my mother in law who stayed in a different room and her room had blackouts, so every room change seemed like kind of a dice throw…). During all this time the manager was on duty, but never approached us to explain or apologize for the constant room changing. She always sent her staff and sat on a backroom, therefore we decided to ask for her personally and ask for an explanation. Once we started to talk her attitude was not proper and made us feel we were the ones who were in the wrong. There was absolutely no effort from her part to try to remediate the situation in any way. Like I said my mother in law is a recovering cancer patient. She is on her second year post cancer surgery and treatments. We have a daughter who is 6 years old. We choose Pousada because me and my wife married there 6 years ago (different management) and we wanted to spend the weekend there for the memories and to relax. We were very disappointed. We moved to 3 different rooms and instead of having a relaxing time we had a bunch of ungodly STRESS. While we were on the pool, they offered me and some friends who were also staying at the hotel a bucket of 6 beers to compensate for the trouble, but after trying to put our daughter to sleep in a room with no blackouts there is no amount of beers can compensate for this kind of trouble. In less than 24 hours we moved to 3 different rooms, packing and unpacking. The manager was not capable of dealing with this situation and she didn’t seem to care much and she didn’t came to us ever to offer an explanation, we had to go and tell her and request decent conditions. So obviously, we left. It seems over the last few years this became the type of place that people either agree to sub-par standards or you have to complain to get what you paid for. I’m sure most people don’t complain, but when you have children we request the bare minimum of safety and comfort. A complain to Macau Consumer Council is also on the works, obviously. Just as a final note, while on the pool we would make drink orders (I specify drinks, because the staff just literally needs to put the bottles in a tray or the coffee on the cup and take them outside) that would take 20-30 minutes to complete during which I would have to go inside several times to make sure the order had not been forgotten. (And a final mention and our thanks to Joao, one of the staff, who did his best to try to help us through all this and did most of the work that should have been done by the management)…
Celebrated my birthday in here. the ambience is good and and also the place as it was beside the beach. food at breakfast are not in the right temperature, congee are cold. it's good for an early bird riser, but if you are a night owl you will get pissed at the sound of the trolley wheels of the housekeeping in the morning. You can hear it very loudly. also the receptionist is polite. but didn't even offer us a ride (which i know they have a car for hire) when it's pouring rain outside when we checked out. or even offer us an umbrella. The place is good, but i will never come back. the swimming pool is good though.
My first experience at Pousada Coloane was ok, overall service was ok. Please have in mind this is an old hotel, you need to compare with small brands, cozy hotels. If you comparing with big resorts, fully integrated ones this is the wrong choice for you. Here is to enjoy nature, you got the beach and mountains, lots of greens. Rooms are clean, small with very basic amenities. Nice restaurant with a beautiful view. Definitely only a 3 star hotel.
Exceptional service. Brought back fond memories of when we visited from Hong Kong. Went to sleep to the sound of waves and woke up to the sounds of birds! Not so happy with the steep driveway, but we know we can take steps on the side. Only 3 in 1 coffee in room- no coffee without sugar! Bathrobe for very petite guests - On checking out I learnt I could ask for a larger size!