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    Sheraton Grand Macao Hotel, Cotai Central

    Estrada do Istmo. s/n, Cotai, Macau, China
    011 853 2880 2000
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    11/26/2017 11/27/2017
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    Savings alert: 22% below average rate

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    $141
    $141
    $141
    Traveler (4429)
    Room & Suite (1305)
    Storyboard
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    Overview
    • Excellent53%
    • Very good32%
    • Average10%
    • Poor3%
    • Terrible2%
    Travelers talk about
    “spg member” (173 reviews)
    “sky tower” (147 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Kids Club
    Shuttle Bus Service
    Casino
    4.5 Star Hotel
    All hotel details
    Offers from Sheraton Grand Macao Hotel, Cotai Central
    Offers & Announcements: UNIQUELY MACAO PACKAGE
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    Rooms
    Nov 26Nov 27
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (5,547)
    There are newer reviews for Sheraton Grand Macao Hotel, Cotai Central
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    241 - 245 of 3,784 reviews

    Reviewed August 4, 2017

    Was here on late July 2017 for a Ruckus Big Dog conference. Smooth check in (dedicated counter for conference-goers) with crowded lobby with endless people. Large casino (and expensive too!). There is a mall attached to it with high-end branded ware and Mcdonalds too. Lotsa...More

    1  Thank yuszry
    Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded August 5, 2017

    Dear yuszry, Thank you for sharing your experience with us. We are glad to hear that you have enjoyed your room and also have enjoyed the conference. Your feedback is very important for us as it helps us to improve our service to meet our...More

    Reviewed August 4, 2017 via mobile

    Despite management's claim that they are trying to improve their check-in process, the line to check-in is still indeed one hour. The clerks were pleasant and apologetic but there is absolutely no excuse for any professional hospitality group to not have planned for accommodating their...More

    Thank T P
    Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded August 5, 2017

    Dear T P. Thank you for staying with us. We regret to know that our services did not meet your expectations. We have shared your comments with the relevant teams for further review and possible improvement. Please accept our sincerest apology for any inconvenience we...More

    Reviewed August 4, 2017

    We stayed at Sheraton for 2 nights. Check-in took an hour inspite of us being an SPG member. There wasn't any place to rest/sit in the reception area while we were waiting for our turn to check-in. The front desk staff was not at all...More

    Thank PisceanSwati
    Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded August 4, 2017

    Dear PisceanSwati, Thank you for sharing your stay experience. We apologize for the inconveniences caused to you during the stay. Please accept our sincere apologies if you felt that our Front Office Team was less than courteous or professional whilst dealing with your concern. Rest assured...More

    Reviewed August 4, 2017

    I was attending a Business Conference at Sheraton Macau, Being Indian need support in terms of Food Preferences and got Indian hotel associate who really helped me, they have multi lingual associates, since it is huge hotel they have lots of associates you to direct...More

    1  Thank Rahul S
    Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded August 5, 2017

    Dear Rahul S, Thank you for taking time to share with us your wonderful experience on both the Business Conference and the room you have stayed. We would also like to thank you for your kind words on our facilities and service provided, we have...More

    Reviewed August 3, 2017 via mobile

    We arrived around 4:30pm, there was a super long queue. It took us around 50 mins to check in. However the front desk staff, Rikko was unfriendly, strict & does not even smile during check in. I am disappointed with the service.More

    Thank ah s
    Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded August 3, 2017

    Dear ah s First and foremost, please accept our sincere apologies for the disappointed check-in experience. We truly understand your disappointment and our team is taking it very seriously to have it rectified. We have communicated the incident with the team to prevent any similar...More

    Conrad Macao Cotai Central
    2,355 reviews
    #1 of 94 hotels in Macau
    0.2 mi
     
    The Venetian Macao Resort Hotel
    7,246 reviews
    #14 of 94 hotels in Macau
    0.3 mi
     
    Four Seasons Hotel Macau, Cotai Strip
    777 reviews
    #3 of 94 hotels in Macau
    0.2 mi
     
    Galaxy Hotel
    2,633 reviews
    #10 of 94 hotels in Macau
    0.8 mi
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Center with Gym / Workout Room
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Casino and Gambling
    • Hot Tub
    • Fitness Center with Gym / Workout Room
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • $123 - $283 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #8 Family Hotel in Macau
    • #9 Casino Hotel in Macau
    • #10 Business Hotel in Macau
    • #11 Spa Hotel in Macau
    • #12 Romantic Hotel in Macau
    • #18 Luxury Hotel in Macau
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 4001
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Agoda and Booking.com so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Macau
    Add Photo Photos
    Traveler (4429)
    Room & Suite (1305)
    Dining (290)
    Pool & Beach (173)
    Hotel & Grounds (2413)
    Bathroom (378)
    Business Center & Event Rooms (43)
    Family and Play Areas (25)
    Nearby
    Sponsored by:
    The Venetian Macao Resort Hotel
    7,246 reviews
    .34 miles away
     
    Four Seasons Hotel Macau, Cotai Strip
    777 reviews
    .20 miles away
     
    Galaxy Hotel
    2,633 reviews
    .80 miles away
     
    Conrad Macao Cotai Central
    2,355 reviews
    .21 miles away
     
    Nearby Restaurants
    The St. Regis Bar (The St. Regis Macao, Cotai Central)
    162 reviews
    .22 miles away
    Brasserie at Parisian Macau
    218 reviews
    .21 miles away
    Hard Rock Cafe
    632 reviews
    .23 miles away
    Le Buffet
    83 reviews
    .18 miles away
    Nearby Attractions
    Casino at Venetian Macao
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    .38 miles away
    City of Dreams
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    .33 miles away
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    .36 miles away
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    188 reviews
    .15 miles away
    Ask a question
    Questions & Answers
    davidandnell
    October 30, 2017|
    Answer
    Response from peter c | Reviewed this property |
    No they don't have a designated kids club. they have a balloon lady creating balloon animals in the lobby during check in times and they have family suites which are decorated with double decker bunk beds and kiddy... More
    1
    Vote
    ingrid0516
    October 6, 2017|
    AnswerShow all 2 answers
    Response from joefer59 | Reviewed this property |
    Yes the hotel provides those phones as part of what you paid for. If you have companions they provide two handsets which you can call one another with while outside the hotel. I did not check if it has internet access since... More
    0
    Votes
    jayneandgwyn
    October 5, 2017|
    AnswerShow all 4 answers
    Response from Lawrence C | Reviewed this property |
    There are 2 ferry terminals in macau mainly 1 in macau and another in taipa. The one in taipa is closer to the hotel and you can take the sands cotai central shuttle bus direct to the hotel.
    3
    Votes
    Room Tips
    "Should have a local smart phone like HK hotel for visitors to navigate to keep up with technology."
    Read review
    "Filipino staff can understand English well. I had a hard time to communicate with phone operator during night..."
    Read review
    "look for a higher floor"
    Read review
    "cotai view is the best, a/c unit has no noise , higher floors preferably"
    Read review
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