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Sheraton Grand Macao Hotel, Cotai Central

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#19 of 94 Hotels in Macau
Certificate of Excellence
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Sheraton Grand Macao Hotel, Cotai Central
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4,591 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Macao Hotel, Cotai Central
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Showing 3,232: English reviews
Hong Kong, China
Reviewed December 6, 2016

I have been staying in this hotel 3 years ago and I was satisfied with them. During my visit this time, I found their room condition, staff service and food quality were still at a satisfactory level. When I checked in on a Friday later afternoon, initially I was told that the hotel was pretty full and that I could...

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Helpful?
Thank Ling20162016
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Ling20162016, Thank you for sharing your experience with us. We are delighted to welcome familiar faces like you back and to hear that you had another enjoyable stay. We are excited to introduce SPG member exclusives to you, where SPG members will have up to an extra 5% discount when you book directly with our hotel website. If you...

Beijing
Reviewed December 6, 2016

A short weekend stay, great location and fantastic service. Waited 15 min for check in, very busy front desk, however the service from Melody Zheng was efficient and friendly, and with great smile. Concierge staffs need to pay more attention to guests, and attitude, most of time they don't offer help with luggage, when you ask them a question, the...

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Helpful?
Thank cherryapollo
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear cherryapollo , Thank you for sharing your experience with us. Your kind words about Melody will be shared with the team to motivate them to continue to provide excellent service to our guests. Please be assured that your feedback on our Concierge service, in-room WI-FI and bottled water will be shared with the relevant teams for further review. During...

Singapore
Reviewed December 5, 2016

Sheraton Grand is a perfect place to be if you want to avoid the crowd but still be in the midst of the action. Its price is unbeatable when you realise you can book a club room to obtain better service and yes, avoid the rush hours during checkin, checkout and breakfast. The room is of good size, and the...

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Helpful?
Thank njp130273
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear njp130273, Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect! We hope that we can welcome you back soon to create another memorable experience. Best Regards, Guest Experience Team

Hong Kong, China
Reviewed December 5, 2016 via mobile

Fantastic suite which had an amazing sound system in the entertainment room, perfect for leisure trips with friends! Sheraton Club check-in and check-out was great to avoid the long queues at regular (and SPG) reception downstairs. Staff were incredibly helpful with my various transportation and room requests, 7/7 would stay again!

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Helpful?
Thank HarambeDreams
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear HarambeDreams , Thank you for staying with us. We are delighted that your stay sounded so perfect! Once again, thank you for your stay and recommendation. Hope we can provide another enjoyable stay to you in the future. Best Regards, Guest Experience Team

Hong Kong
Reviewed December 5, 2016

I read some many comments about the hotel but finally the services are over of my expectation. I strongly recommend to apply SPG member and you can get a fast check in from SPG counter. In addition, wake up earlier for breakfast and avoid the peak time and you can enjoy your time. This hotel is worth to stay and...

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Helpful?
Thank Patrick C
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Patrick C, Thank you for sharing your experience with us. We are glad to hear that you had an enjoyable stay. Once again, thank you for the recommendation especially on the SPG Membership, which has great benefits to our guests. We look forward to welcoming you back in the future. Best Regards, Guest Experience Team

Reviewed December 4, 2016

Services at this hotel was terrible. Here are a few examples: 1. When we arrived at the hotel via shuttle bus from the ferry terminal, there were no staffs welcoming us or help us with the luggage. It's quite a long walk from where we being dropped off to the reception of the hotel. 2. When we make our booking,...

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1Thank 750keziahc
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear 750keziahc, Thank you for taking the time to share your experience with us and I am very sorry to hear of your terrible experience with us. This is certainly not our usual level of service and we would value your time to speak with you directly, so we can try and recover the situation. Please reach out to Guestrelations.macao@sheraton.com,...

Reviewed December 3, 2016

My first time stay at Sheraton Macao, room is clean and roomy . However, the experience of checkout and breakfast is worst, where during the checkout only 2 staff on duty (along with 20 empty counter..) on a Saturday morning, which I takes 10 plus minute to simply checkout. The even worst part is the queue for breakfast are extremely...

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Helpful?
Thank davidipaq
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear davidipaq, Thank you for sharing your experience with us. We are very sorry to learn of your poor experience with us at check out and breakfast; this is certainly not our usual standards. We do offer a number of express check-out options at kioks around the property. It is unfortunate that these were not explained to you. We will...

Ulaanbaatar, Mongolia
Reviewed November 30, 2016

Did not read instructions on my booking request. Did not read subsequent emails. Entire Process was slow and unpleasant. Upon arrival was told 3 of my 9 rooms were not available at 4PM in the afternoon, this was bad luck as they were "busy", No apology was given for this and the staff member in question was quite rude and...

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Helpful?
Thank Jason b
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Jason b, Thank you for taking the time to share your experience with us. We are very sorry that your experience was so terrible with us and we have fallen short of your expectations. We have also received your detailed feedback on our conference survey, and we would welcome the opportunity to discuss with you directly so that we...

singapore
Reviewed November 29, 2016

the thing that strikes me was the spaciousness of the room for the normal room with 2 beds for our family of 2 adults and 3 young kids, the view was great with the new eiffel tower especially at night. Easy access to nearby hotels via sheltered walkways and attached mall and eateries and entertainment places for the kids. Would...

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Helpful?
Thank lamzai
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear lamzai, Thank you for staying with us. We are delighted that you and your family had a pleasant stay. We hope that we can welcome you back soon to create another relaxing stay for you. Best Regards, Guest Experience Team

Auckland Region, New Zealand
Reviewed November 29, 2016

Great hotel with very comfortable rooms and everything else you could want in the one spot. We had access to the club lounge and the service was second to none. Happy Hour was great with a good selection of snacks and drinks. Breakfast was also very good with a varied selection of food

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Helpful?
Thank LeezS2
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear LeezS2, Thank you for sharing your experience with us. We are delighted that you were satisfied with the Club benefits and had an enjoyable stay. We hope we will give you another memorable experience soon. Best Regards, Guest Experience Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Location: China > Macau
Price Range: $116 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Booking.com and Starwood APAC so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Business Hotel in Macau
#10 Spa Hotel in Macau
#12 Romantic Hotel in Macau
#18 Luxury Hotel in Macau
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travelers.
85 questions
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Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Good location”
 of 5 bubbles Kapin1019, 2 days ago | Read review
“Request for rooms near the elevator if you prefer to not walk so much.”
 of 5 bubbles dearanabanana, 3 days ago | Read review
“high floor is better~”
 of 5 bubbles 7elliec, 1 week ago | Read review
“If you ask Parisien View, you can enjoy great sightseeing.”
  • you can see the hotels in Cotai. Studio City, Venetian and Parisien.
 of 5 bubbles wishuahere, 2 weeks ago | Read review
“Join SPG for special rate”
 of 5 bubbles josephinek990, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question