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Sheraton Grand Macao Hotel, Cotai Central

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Traveler (5099)
Room & Suite (2171)
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Overview
  • Excellent55%
  • Very good31%
  • Average9%
  • Poor3%
  • Terrible2%
Travelers talk about
“spg member”(180 reviews)
“sky tower”(150 reviews)
“spg counter”(62 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
Additional information
Offers from Sheraton Grand Macao Hotel, Cotai Central
Special Rate: Stay 2 Free Breakfast
Offers from Sheraton Grand Macao Hotel, Cotai Central
Special Rate: Stay 2 Free Breakfast
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Rooms
Aug 27Aug 28
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,397)
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4,221 results
Traveler rating
2,306
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401
153
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2,306
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401
153
111
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1 - 5 of 4,221 reviews
Reviewed yesterday via mobile

My friends and I are travelling to Hong Kong for the first time from Canada at the end of October. We excitingly booked our stay at Sheraton Macau for 4 nights at a non-refundable rate. However, a couple minutes after pressing book we realized our...More

Thank jb862018
Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded yesterday

Dear jb862018 Thank you for your review. First of all, please accept our sincere apology for the disappointment caused to you, it was certainly not our intention. We have been in touch with the online travel agency and they shall be in touch with you...More

Hotel's Favorite
Reviewed October 26, 2017

Arrived before lunch time and was ushered to the SPG counter, was served within 5 minutes by a lovely young girl (sorry I didn't catch her name). Our room was ready so off we went to the 32nd floor and into our Executive Suite -...More

10  Thank Denzah
Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded October 29, 2017

Dear Denzah Thank you for sharing your stay experience. I appreciate your positive comments regarding our Sheraton Club and Concierge. Your compliments will certainly be shared with the senior management of Rooms Department. Once again, it was a pleasure serving you and we look forward...More

Reviewed yesterday via mobile

Kudos to Ashish for his excellent customer service given to me when i checked in to your hotel with my family today evening. He was very courteous and understanding and provided exemplary service. Employees like him deserve a salary hike and monetary rewards from the...More

Thank Vipul M
Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded yesterday

Dear Vipul M Thank you for staying with us. We are glad to hear that you had an enjoyable stay. Your kind words about our associates will be shared with the team as it will encourage us to improve further. Hope you will have another...More

Reviewed yesterday via mobile

Basic clean large room. Goid value fpr money. Staff friendly and helpful. Access to all other hotels. Many places to eat. Check in very smooth due to travellung with children. Pram available for use for free.More

Thank Kirsty_Glenn
Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded yesterday

Dear Kirsty_Glenn Thank you for staying with us. We are glad to hear that you enjoyed our hotel facilities and service. Once again, thank you for staying with us. We look forward to welcoming you back in the future. Yours Sincerely, Saurabh Bakshi General Manager...More

Reviewed 2 days ago

Very Luxurious Place with Excellent Buffet. You will love the interior, the food, the drinks. Everything is amazing. The hotel is situated in heart of the city and is made very very beautifully. Its a Must go place.More

Thank Archana B
Response from SheratonMacao, General Manager at Sheraton Grand Macao Hotel, Cotai CentralResponded 2 days ago

Dear Archana B Thank you for staying with us. We are delighted to hear that you found your stay extraordinary in every way and you gave us a perfect score. We hope we will give you another enjoyable experience soon. Yours Sincerely, Saurabh Bakshi General...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Wheelchair access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Casino and Gambling
Hot Tub
Fitness Center with Gym / Workout Room
Heated pool
Outdoor pool
Details
Price range
$129 - $331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in Macau
#10 Business Hotel in Macau
#12 Romantic Hotel in Macau
#13 Casino Hotel in Macau
#17 Spa Hotel in Macau
#22 Luxury Hotel in Macau
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
$129 - $331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in Macau
#10 Business Hotel in Macau
#12 Romantic Hotel in Macau
#13 Casino Hotel in Macau
#17 Spa Hotel in Macau
#22 Luxury Hotel in Macau
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveler (5099)
Room & Suite (2171)
Dining (406)
Pool & Beach (325)
Business Center & Event Rooms (78)
Family and Play Areas (26)
Questions & Answers
Ask a question
Rachel L
July 31, 2018|
Answer
Response from sookkuan2015 | Reviewed this property |
Yes, the free buffet breakfast are only for kids 3 and below
0
Votes
junuthulam
April 10, 2018|
AnswerShow all 5 answers
Response from Sudheer S | Reviewed this property |
Hello...Sheraton is middle of the happening place in Macau. Every hotel has huge shopping area and Casino attached. Please don't miss the Monkey King show played in Sheraton in evenings. Any sightseeing will not take mote... More
2
Votes
Room Tips
"tell them facing amenities or City view facing sea and Islands"
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"good place and nice staff to stay"
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"SPG floor / high level / non-smoking / not far away from lift lobby (as there are long corridors)"
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"Opt for the lounge access if you can. 2 Children under 12 can access for free."
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