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What is Travelers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand Macao, Cotai Strip
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Sheraton Grand Macao is the world’s largest Sheraton and Macao’s biggest hotel with more than 4,000 rooms and suites. Located within the The Londoner® Macao at the heart of the Cotai Strip, Sheraton Grand Macao enjoys an enviable position, with instant access to all of the strip’s exciting attractions. Sheraton Grand Macao unveiled 80 luxuriously oversized suites on the uppermost levels of the hotel in November 2015, adding to its already vast selection of guest suite categories. There are now more than 350 suites at Sheraton Grand Macao, creating a “hotel within a hotel” in the now 4,001-room property. Designed for both business and leisure travelers, Sheraton Grand Macao has more than 14,000 square meters of meeting space for large events and has much to offer family travelers with kids-friendly Family Suites and amenities.
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Location
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98Great for walkers
Grade: 98 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
The Londoner Macao, Estrada do Istmo s/n, Cotai, Macau China
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Rental CarsSee all Macau rental cars
7920Reviews143Q+A100Room tips
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Popular mentions
We appreciated the Sheraton team warmth welcome and an upgrade to a family suites for my daughter's birthday. Special thank you to Jeaselle from Loyalty Team who arranged complementary bakery and a birthday cake to my girl. We had a wonderful time at Sheraton and will definitely visit again.
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Date of stay: September 2021Trip type: Traveled with family
Helpful
Response from Quality Assurance, Other at Sheraton Grand Macao, Cotai Strip
Responded 4 days ago
Dear Reviewer, Thank you for staying with us. We are glad to hear that you had an enjoyable stay. Hope you will have another relaxing stay here soon. Sincerely, Quality Assurance Sheraton Grand Macao
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Me & my friends love this hotel so much especially their arrangement & services since we are having a birthday celebration. Thank you all the staffs who assisting me during the stay & I’m sure will stay here again in the future.
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Date of stay: July 2021Trip type: Traveled with friends
Helpful
Response from Quality Assurance, Other at Sheraton Grand Macao, Cotai Strip
Responded 2 weeks ago
Dear M9945XWjenniferl, Thank you for staying with us. We are delighted to hear that you found your stay extraordinary in every way and you gave us a perfect score. Once again, thank you for your stay and great support. We look forward to welcoming you back soon. Sincerely, Quality Assurance Sheraton Grand Macao
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After staying in the previous hotel, i decided to stay in Sheraton to try another five star hotel which makes me really feel amazing and surprise. I’m so happy that when i reach the front desk, the person who check me in makes me feel so welcome with a pleasure smile and wish me happy birthday along by the other staffs, cant recall what name but i feel very sincerity that they are really gave me a warm welcome without any expectations. By the the time that, the agent told me my room has been upgrade to suite room and the most important things is that i book the room on day without any thoughts as I’m really feel like I need a place to stay which can make me feel comfortable relax and enjoy. Before i went to my room, they told me whether need any late check out request or not, so i told them whether 1pm is fine, and they say we could give you late check out till 4pm. They even gave me a lot of surprise as i early check in at the afternoon and i saw the room decorations which makes me feel surprise. At night, my friend come and approach one of the staff who call Enson who bring her up and help us to take a photo, he still send us extra amenities without any hesitations quite generous for a five star hotel like Sheraton. Thanks to the hotel and staff from Rechell loyalty team Enson, and the staff who check me in put a lot of effort in it. Please make sure other guests feel the same way have a big warm welcome in the hotel too. Thank you so much , hope in the future i will come and stay again soon.…
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Date of stay: August 2021
Cleanliness
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Room Tip: The prices is worth for staying
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Response from Quality Assurance, Other at Sheraton Grand Macao, Cotai Strip
Responded 4 weeks ago
Dear Alexenderhuangsan, Thank you for staying with us. We are delighted that you had an enjoyable stay with us. Once again, thank you for your stay and great support. We look forward to welcoming you back soon. Sincerely, Quality Assurance Sheraton Grand Macao
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Over the two stays I had there, I tried three type of rooms: the executive king, the executive suite and the executive deluxe suite. They are spacious and well appointed, not crazily fancy but solid and consistant. As it's part of Londoner, it's connected to the Parisian, the Four Seasons, and the Venetian, which provides all you need under the same roof. Convenient shuttle to borders and other Sands properties. The first one had a bumpy start, but the hotel staff, especially Joyce, swiftly solved all the problems and made the rest of the stay very pleasant. Yet this time, everything was perfect from end to end. Joyce and Cherry took great care of us ever since I made the booking. The attention that management team paid to details made the hotel stood out. We were very impressed by how well they treat elite members and the unbeatable value they provided. I will definitely stay at this hotel again on my next visit.…
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Date of stay: May 2021
Rooms
Location
Service
Helpful
Response from Quality Assurance, Other at Sheraton Grand Macao, Cotai Strip
Responded May 19, 2021
Dear maplenight, Thank you for staying with us. We are delighted to hear that you found your stay extraordinary in every way and you gave us a perfect score. Once again, thank you for your stay and recommendation. We look forward to welcoming you back soon. Sincerely, Quality Assurance Sheraton Grand Macao
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我在澳门入住过四季 威尼斯人 jw万豪 对澳门喜来登 我是最满意的！特别是行政酒廊的工作人员给我带来了宾至如归的感受 我特别想夸奖某一个人。但是每一个人的服务和笑容都令我十分满意和印象深刻 The executive lounge made me feel at home. I especially want to praise someone. But everyone’s service and smile made me very satisfied and impressed
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Date of stay: April 2021Trip type: Traveled with friends
Helpful
Response from Quality Assurance, Other at Sheraton Grand Macao, Cotai Strip
Responded Apr 11, 2021
197fanz 您好！ 感谢您的入住和点评。 我们很高兴得知您对酒店设施及我们的服务感到满意。 再次感谢您的入住，并期待为您提供再一次的难忘住宿体验。 此致， 质量监控部 澳门喜来登大酒店
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Claim Your Listing Frequently Asked Questions about Sheraton Grand Macao, Cotai Strip
Which popular attractions are close to Sheraton Grand Macao, Cotai Strip?
Nearby attractions include DreamWorks Experience at Cotai Strip Resorts (0.1 miles), Sands Cotai Central (0.2 miles), and Eiffel Tower Experience at Parisian Macau (0.2 miles).
What are some of the property amenities at Sheraton Grand Macao, Cotai Strip?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Sheraton Grand Macao, Cotai Strip?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Macao, Cotai Strip?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Grand Macao, Cotai Strip?
Yes, valet parking is available to guests.
What are some restaurants close to Sheraton Grand Macao, Cotai Strip?
Conveniently located restaurants include Lotus Palace, La Chine, and Brasserie at Parisian Macau.
Are there opportunities to exercise at Sheraton Grand Macao, Cotai Strip?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sheraton Grand Macao, Cotai Strip have an airport shuttle?
Yes, Sheraton Grand Macao, Cotai Strip offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Grand Macao, Cotai Strip?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand Macao, Cotai Strip offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Grand Macao, Cotai Strip?
The staff speaks multiple languages, including Chinese and Filipino.