Coming back a second time, decent rooms, food experiences and staff. This property exceeded its offerings compared to my first time staying. Staff at the pool were all extremely kind and caring. I look forward to returning soon.
I would consider this was one of the best staycations I had in Macao so far. Sheraton has done a top-notch on communications with me before my arrival so I could expect what's going on during my stay. Kate from the Sheraton Club team greeted me at check-in and provide useful assistance and help when needed throughout my stay. The suite that I had was a spacious and high ceiling and the part that I liked the most is that it offered a breath-taking view. The in-room cocktail hour was great and contains different food options to choose from and the buffet breakfast was great as well. Sheraton Fitness was also fully equipped with all the new cardio equipment which is great! The swimming pool was alright, but if there was an outdoor jacuzzi, it would make my experience perfect. I would recognize Kate from the Club team for all her work she did to assist me to make my stay better. Shine Spa team for offering great services on Spa and hair salon and also the fitness team. Overall, I had a decent stay at Sheraton Grand Macao and I'll definitely consider visiting again in the future.…
Sheraton Grand Macao brings no disappointment nor surprise. It offers services that are the most standard, then nothing more. Its hardware also meets all the basic needs of its guests, but, again, nothing more. It is a good place to stay if you simply want a reliable place to sleep.
Stay several times with Sheraton Grand Macao. Bed is really comfort. Staffs from club lounge are nice and super friendly, especially Kate, Madge, Grace, Benson and Hilda from main lobby. Ryn from in-room dining really thoughtful when saw a note left on the table. Happy to stay with Sheraton Grand Macao. Looking forward to seeing with you next time. 每次的住宿都是開心愉悅。 行政酒廊的職員們均友善且樂於為客人提供貼心服務。 餐飲的品質上均是優秀的,服務員Mona及客房餐飲的Ryn很是細心。有位餐廳的女性主管總是笑臉迎人。 在客房總數量體大的條件下,能提供很好的服務。 謝謝澳門喜來登
I need to move back to Macau due to family reason, and by the time when I’ve made my decision, Macau Government announced the quarantine duration was extended from 14 to 21 days!! While (before the announcement) I was still struggling should I rest in a Government designated inn, or pay more for a more comfortable stay. However, I did not think further and immediately make my reservation at Sheraton once the latest announcement is out. After my stay, it proofed my decision was right. After the long wait and immigration process, arrival was smooth and efficient, the room is spacious and spotless, ventilation was comfortable with cooling and heating options, WiFi is one of the best highlight, I have spectate routers in the living room and bedroom. Water pressure is steady and consistent, the king sized bed and linen is too comfortable to be true..... all hardware were phenomenal. And besides the fixture and facilities, what makes my stay more than ordinary is definitely the conveniency service and genuine care from the team. Here, I have to specially shout out to the In Room Dining team (especially Jamie) and the Bonvoy Chat operator. They accommodate to all my requests and react to it accordingly. Moreover, personalized note from the Loyalty team and their small gift from time to time, to cheer me up throughout this 21 days and nights. It was definitely a comfortable stay. I will recommend this hotel to who is looking for an accommodation that fits all your basic needs. Thank you Sheraton Grand Marco and their phenomenal team :)…
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