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Sheraton Grand Macao, Cotai Strip

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The Londoner Macao, Estrada do Istmo s/n, Cotai, Macau China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (6691)
Room & Suite (2002)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand Macao, Cotai Strip
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 121 hotels in Macau
Location
Cleanliness
Service
Value
Travelers' Choice
Sheraton Grand Macao is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao is your ideal choice to experience the diverse and colorful culture of this unique city.
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Room & Suite (2,002)2,002
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Kids stay free
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
Chinese, Filipino
Hotel links
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7,907Reviews143Q+A100Room tips
Traveler rating
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Popular mentions
Dillon E wrote a review Feb 19
Macau, China17 contributions20 helpful votes
Coming back a second time, decent rooms, food experiences and staff. This property exceeded its offerings compared to my first time staying. Staff at the pool were all extremely kind and caring. I look forward to returning soon.
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Date of stay: December 2020
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Response from Quality Assurance, Other at Sheraton Grand Macao, Cotai Strip
Responded 6 days ago
Dear dillonevans, Thank you for staying with us. We are glad to hear that you had an enjoyable stay. Your kind words about our associates will be shared with the team as it will encourage us to improve further. Once again, thank you for your stay and great support. We look forward to welcoming you back soon. Sincerely, Quality Assurance Sheraton Grand Macao
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Billy Ng wrote a review Feb 9
Macau, China27 contributions11 helpful votes
+1
I would consider this was one of the best staycations I had in Macao so far. Sheraton has done a top-notch on communications with me before my arrival so I could expect what's going on during my stay. Kate from the Sheraton Club team greeted me at check-in and provide useful assistance and help when needed throughout my stay. The suite that I had was a spacious and high ceiling and the part that I liked the most is that it offered a breath-taking view. The in-room cocktail hour was great and contains different food options to choose from and the buffet breakfast was great as well. Sheraton Fitness was also fully equipped with all the new cardio equipment which is great! The swimming pool was alright, but if there was an outdoor jacuzzi, it would make my experience perfect. I would recognize Kate from the Club team for all her work she did to assist me to make my stay better. Shine Spa team for offering great services on Spa and hair salon and also the fitness team. Overall, I had a decent stay at Sheraton Grand Macao and I'll definitely consider visiting again in the future.
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Date of stay: February 2021
1 Helpful vote
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Response from Quality Assurance, Other at Sheraton Grand Macao, Cotai Strip
Responded 6 days ago
Dear BillyCHNg, Thank you for staying with us. We are delighted to hear that you found your stay extraordinary in every way and you gave us a perfect score. Once again, thank you for your stay and great support. Hope you will have another relaxing stay here soon. Sincerely, Quality Assurance Sheraton Grand Macao
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Campsay upon Crooked wrote a review Feb 1
Orange Cove, California17 contributions1 helpful vote
Sheraton Grand Macao brings no disappointment nor surprise. It offers services that are the most standard, then nothing more. Its hardware also meets all the basic needs of its guests, but, again, nothing more. It is a good place to stay if you simply want a reliable place to sleep.
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Date of stay: January 2021
Location
Cleanliness
Service
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Response from Quality Assurance, Other at Sheraton Grand Macao, Cotai Strip
Responded 6 days ago
Dear BingX2643WF, Thank you for your review. We regret to know that our services did not meet your expectations. That would be appreciated if you could reach out to our Guest Relation Team at Guestrelations.macao@sheraton.com whenever you have a future booking with us so that we will have the chance to perfect your stay. We look forward to welcoming you back soon. Sincerely, Quality Assurance Sheraton Grand Macao
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CupidLi wrote a review Jan 2021
Taoyuan, Taiwan158 contributions18 helpful votes
+1
Stay several times with Sheraton Grand Macao. Bed is really comfort. Staffs from club lounge are nice and super friendly, especially Kate, Madge, Grace, Benson and Hilda from main lobby. Ryn from in-room dining really thoughtful when saw a note left on the table. Happy to stay with Sheraton Grand Macao. Looking forward to seeing with you next time. 每次的住宿都是開心愉悅。 行政酒廊的職員們均友善且樂於為客人提供貼心服務。 餐飲的品質上均是優秀的,服務員Mona及客房餐飲的Ryn很是細心。有位餐廳的女性主管總是笑臉迎人。 在客房總數量體大的條件下,能提供很好的服務。 謝謝澳門喜來登
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Date of stay: January 2021Trip type: Traveled solo
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Response from Quality Assurance, Other at Sheraton Grand Macao, Cotai Strip
Responded 4 weeks ago
Dear CupidLi, Thank you for staying with us. We are delighted to hear that you found your stay extraordinary in every way and you gave us a perfect score. Once again, thank you for your stay and great support. We look forward to welcoming you back soon. Sincerely, Quality Assurance Sheraton Grand Macao
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Daphne Ng wrote a review Jan 2021
Macau, China618 contributions170 helpful votes
+1
I need to move back to Macau due to family reason, and by the time when I’ve made my decision, Macau Government announced the quarantine duration was extended from 14 to 21 days!! While (before the announcement) I was still struggling should I rest in a Government designated inn, or pay more for a more comfortable stay. However, I did not think further and immediately make my reservation at Sheraton once the latest announcement is out. After my stay, it proofed my decision was right. After the long wait and immigration process, arrival was smooth and efficient, the room is spacious and spotless, ventilation was comfortable with cooling and heating options, WiFi is one of the best highlight, I have spectate routers in the living room and bedroom. Water pressure is steady and consistent, the king sized bed and linen is too comfortable to be true..... all hardware were phenomenal. And besides the fixture and facilities, what makes my stay more than ordinary is definitely the conveniency service and genuine care from the team. Here, I have to specially shout out to the In Room Dining team (especially Jamie) and the Bonvoy Chat operator. They accommodate to all my requests and react to it accordingly. Moreover, personalized note from the Loyalty team and their small gift from time to time, to cheer me up throughout this 21 days and nights. It was definitely a comfortable stay. I will recommend this hotel to who is looking for an accommodation that fits all your basic needs. Thank you Sheraton Grand Marco and their phenomenal team :)
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Date of stay: January 2021Trip type: Traveled solo
3 Helpful votes
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Response from Quality Assurance, Other at Sheraton Grand Macao, Cotai Strip
Responded Jan 20, 2021
Dear daphne712, Thank you for your review and feedback. We are glad to hear that you had a comfortable stay. Your kind words about our associates and your great experience at Sheraton Grand Macao will be shared with the team as it is important and will encourage us to do even better. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us and your great support. Sincerely, Quality Assurance Sheraton Grand Macao
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Previous
PRICE RANGE
$113 - $211 (Based on Average Rates for a Standard Room)
LOCATION
ChinaMacau
NUMBER OF ROOMS
4001
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Frequently Asked Questions about Sheraton Grand Macao, Cotai Strip
Which popular attractions are close to Sheraton Grand Macao, Cotai Strip?
Nearby attractions include DreamWorks Experience at Cotai Strip Resorts (0.1 miles), Sands Cotai Central (0.2 miles), and Eiffel Tower Experience at Parisian Macau (0.2 miles).
What are some of the property amenities at Sheraton Grand Macao, Cotai Strip?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Sheraton Grand Macao, Cotai Strip?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Macao, Cotai Strip?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Grand Macao, Cotai Strip?
Yes, valet parking is available to guests.
What are some restaurants close to Sheraton Grand Macao, Cotai Strip?
Conveniently located restaurants include Lotus Palace, Dynasty 8, and La Chine.
Are there opportunities to exercise at Sheraton Grand Macao, Cotai Strip?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sheraton Grand Macao, Cotai Strip have an airport shuttle?
Yes, Sheraton Grand Macao, Cotai Strip offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Grand Macao, Cotai Strip?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand Macao, Cotai Strip offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Grand Macao, Cotai Strip?
The staff speaks multiple languages, including Chinese and Filipino.