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Estrada do Istmo S/N The Londoner Macao, Cotai, Macau China
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Traveler (6822)
Room & Suite (3019)
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About

#29 of 128 hotels in Macau
Location
4.4
Cleanliness
4.6
Service
4.3
Value
4.2
Sheraton Grand Macao is the world’s largest Sheraton and Macao’s biggest hotel with more than 4,000 rooms and suites. Located within the The Londoner® Macao at the heart of the Cotai Strip, Sheraton Grand Macao enjoys an enviable position, with instant access to all of the strip’s exciting attractions. Sheraton Grand Macao unveiled 80 luxuriously oversized suites on the uppermost levels of the hotel in November 2015, adding to its already vast selection of guest suite categories. There are now more than 350 suites at Sheraton Grand Macao, creating a “hotel within a hotel” in the now 4,001-room property. Designed for both business and leisure travelers, Sheraton Grand Macao has more than 14,000 square meters of meeting space for large events and has much to offer family travelers with kids-friendly Family Suites and amenities.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Kids stay free
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Outdoor dining area
Wine / champagne
Vending machine
Swimup bar
Poolside bar
Patio
Video game console
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
Chinese, Filipino
7947Reviews143Q+A100Room tips
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Most Recent
Hazel wrote a review Oct 2022
Macau, China1 contribution
My family were so excited for an overnight stay. We booked Celebrate at Sheraton deal with upgrade and dining voucher worth 1,888 and we booked another room to make sure we will have a bigger area as my 2 kids are grown ups. Arriving at the front desk a guy told us that they don’t have available non smoking Executive Room room for us. I asked if they can do something about it as I am a bad asthma patient. He was helped by Janelle if I remembered the name correctly and got even worse by insisting to us that they don’t have and if we really wanted they can only give us deluxe room. I requested if there’s anything they can do, but they firmly told us that our upgrade is just upon availability and even our Club Marriott privilege for upgrade is only a deluxe room with Cotai view. Instead of talking to us in friendly manner because of what they can’t provide for us, they were answering back to my husband saying, “we can’t do anything because it’s a peak season!”. The moment we said we will just cancel the booking instead, they said “yeah we can help you with that”. It was the worst! When they are happier to cancel your booking instead of help you out somehow. We loved Sheraton that we made friends even to the staffs in the restaurants, our 2nd year availing Club Marriott but not anymore. We were so happy that Conrad Hotel accommodates us better that day!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton Macao, General Manager at Sheraton Grand Macao
Responded Oct 2, 2022
Dear FamBlomM, Thank you for your review. We apologize for the services which have disappointed you during your recent stay. At your convenience, please reach out to our Guest Relation Team at Guestrelations.macao@sheraton.com with your full name and check in date. With this information we can communicate with you directly and investigate further. Once again, please accept our sincerest apology for any inconvenience we have caused you. We highly appreciate your feedback, as it will assist us in becoming better at what we do, and we look forward to welcoming you back in the near future. Sincerely, Eric Lo Quality Assurance Sheraton Grand Macao
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
joijoy86 wrote a review Jun 2022
Macau, China30 contributions2 helpful votes
+1
Hotel's Favorite
Booked a suite with Club access to celebrate our wedding. Thank you Fiona and Kevin for the lovely room arrangement and amenities. Loved the view from our room. Breakfast was excellent. Lots of different selections which can accommodate everyone wifh different taste preference. Special thanks to Sanjani from the Feast who was really attentive despite the busy hours during happy hour. She noticed whenever we need refills or cutleries without us seeking for attention to request. Thank you for the wonderful experience, it's unfortunate we were unable to go for a swim due to bad weather. Definitely come back and stay the next time.
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: The directions to the Feast. Don't follow the signboard from the top
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Assurance, Other at Sheraton Grand Macao
Responded Jun 12, 2022
Dear joijoy86, Thank you for staying with us. We are delighted that you had an enjoyable stay. Once again, thank you for your stay and great support. We look forward to welcoming you back soon. Sincerely, Quality Assurance Sheraton Grand Macao
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Impossible wrote a review Sep 2022
Macau, China22 contributions4 helpful votes
Booked Executive Deluxe Suite, the room was spacious and tidy. Carmela at the executive lounge was very friendly and thoughtful, she offer me cup of cappuccino to enjoy first while waiting for the check in process. Room attendants were very attentive and punctual in attending my every needs. Breakfast at the Feast was very crowded, suggested to offer club floor guest to enjoy breakfast at the lounge instead. Not able to enjoy pool this visit due to bad weather. Will recommend friends and family to visit in the not too far distant future.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Assurance, Other at Sheraton Grand Macao
Responded Oct 4, 2022
Dear Impossible888, Thank you for staying with us. We are delighted that you had an enjoyable stay. Once again, thank you for your stay and great support. We look forward to welcoming you back soon. Sincerely, Lily Chan Executive Office Sheraton Grand Macao
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Billy Ng wrote a review Sep 2022
Macau, China57 contributions17 helpful votes
Back in 8 months, the stay at the Sheraton was great and everything was perfect. But this time, (the 11th time in the 1.5 year frame) I feel like this stay was the worst one I had as multiple items failed during the duration of my stay. Here are some positive things about this stay: 1. No doubt that all the Club staffs are friendly and helpful during my stay. Especially Vincent, Carmela, Ana, and Benjamin. Special shout out to the Club Managers Cherry, Miko, and Bill for doing all they can to figure out solutions to all the problems that arise during my stay. 2. The items that I forgot to take with me at check-out had been kept safe and waiting for me to pick them up. 3. After maintenance, the room is somewhat in shape in the last few hours of my stay for me to enjoy, but still not enough time. 4. Salon and spa service were awesome. Staffs were friendly and able to meet the requirements. 5. Swimming Pool staffs are friendly and the environment was great. Here are the negative things: 1. Room key not working 2. My check-out time was at 4 PM, but all 3 of my room keys got deactivated before that time. 3. Multiple items in the room not working properly - Aircon in the living room (which took close to 2 hours to fix one night) - The shower in the bathroom failed to deliver hot water in the evening and early morning. - The TV inside the bedroom has some minor issues that need to be fixed 2 times within 2 days. 4. Service short-fall on room amenities on the 1st day. Overall, this wasn't a pleasant stay and I understand glitches might happen sometimes, however, it is really disappointing when you decide to stay to relax, but ended up with glitches in the room. Hopefully, the next stay can be returned back to normal standards.
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Date of stay: September 2022
Cleanliness
Service
Room Tip: Rooms with Cotai Strip views are the best!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Assurance, Other at Sheraton Grand Macao
Responded Oct 4, 2022
Dear BillyCHNg, First of all, please accept our sincere apologies for the disappointed experience you have had during your recent stay. While we strive to provide the best service to our guests at Sheraton Grand Macao Hotel, we are very disappointed to know that our service did not meet your expectations. Please accept our apologies for the inconvenience caused to you during your stay. That would be appreciated if you can reach out to our Guest Relation Team at Guestrelations.macao@sheraton.com for your next stay here with your full name and check in date so that we will have the chance to perfect your stay. Once again, thank you for sharing your experience. We look forward to welcome you back in the near future. Sincerely, Eric Lo Quality Assurance Sheraton Grand Macao
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Racam wrote a review Sep 2022
Paris, France242 contributions88 helpful votes
In September 2022,foreseing a return to pre-covid tourism in China,I booked a stay at X'mas time.A reservation confirmation is received,I book my flights.Two days later,a notice of cancellation reaches me.No reason is given and,after enquiry,I get a stupid reason about the hotel policy in respect of health.This hotel does not care about my non refundable flights.Its reservation system still takes bookings for X'mas time! I cancel my Marriott membership and book Sofitel,a better and cheaper hotel but a location far away of my wish.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Assurance, Other at Sheraton Grand Macao
Responded Sep 25, 2022
Dear Racam, Thank you for your review. Please accept our sincere apology for your disappointment and this is absolutely not our intention. I have personally taken the time to share this feedback with the team, as we strive to improve and rest assured this is an isolated occasion. We remain optimistic we will be given a chance to showcase the true Sheraton Grand Macao hospitality to you as our valuable guest. You will receive my contact via email allowing me to be the point of contact for your future stays. Once again, thank you for your kind understanding and great support. We look forward to welcoming you to the world's largest Sheraton. Sincerely, Eric Lo Quality Assurance Sheraton Grand Macao
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KC-GWE wrote a review Aug 2022
Hong Kong, China41 contributions10 helpful votes
The good: Decent size room, good view, cleanliness, decent food, good customer service. The bad: 1. The thick carpet and long distance (at least 30-minute walk) from the bus drop-off to the reception then to the hotel room is a huge pain for those who have heavy luggage. Please put hard boards on the floor for luggage to roll rather than drag, or have airport-style trolleys available. Especially since this is during covid and none of the hotel staff can offer help with the luggage. 2. The unnecessary many hours of wait at the custom for the hotel bus to pick us up is unacceptable. Please coordinate better and send a coach for every hour the gold bus arrived at the Macao customs. The Ugly: 3. The use of one-time plastic during the quarantine stay is appalling. Please find an environmentally friendly way to provide food and drinks.
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Date of stay: July 2022
Value
Cleanliness
Service
Room Tip: Ask for lake view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Assurance, Other at Sheraton Grand Macao
Responded Aug 9, 2022
Dear KC-GWE, Thank you for your review. We understand that your stay with us during Quarantine has been frustrating, and we trust all the processes and measures are to ensure all entrants are safe. In regards to your concern with the one-time meal container and cutlery we are using for quarantine hotel rooms, rest assured, the hotel sustains responsible operations at all time. Whereas use of recyclable and bio-degradable one-time meal container and cutlery for quarantine hotel rooms because of hygiene measures and practicality. We are confident that things will soon resume back to normal. And we look forward to welcoming you back so we could showcase the true service of Sheraton Grand Macao. Sincerely, Quality Assurance Sheraton Grand Macao
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
xudina wrote a review May 2022
3 contributions
I just checked out today after 3 nights at the hotel. I must say that the entire hotel team exceeds my expectation very much. From my Marriott Platinum recognition, the room feature, to the hotel facilities, and to the service provided by the hotel team, everything is beyond a normal hotel would offer. It is a surprise to me that such high standard is maintained during this unprecedented pandemic time. I hope to come back soon. Thank you very much!
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Date of stay: May 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Assurance, Other at Sheraton Grand Macao
Responded May 29, 2022
Dear xudina Thank you for staying with us. We are delighted that you had an enjoyable stay. Once again, thank you for your stay and great support. We look forward to welcoming you back soon. Sincerely, Quality Assurance Sheraton Grand Macao
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
captain s wrote a review May 2022
2 contributions
good stay and relaxing mood, with nice pool area. perfect recomendation of combination food and drinks from the conservatory restaurant service by Leo. food was something new and not like other ordinary one we already try before. for sure we will come back as usual over the years
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Assurance, Other at Sheraton Grand Macao
Responded May 19, 2022
Dear captain s, Thank you for staying with us. We are delighted that you had an enjoyable stay. Once again, thank you for your stay and great support. We look forward to welcoming you back soon. Sincerely, Quality Assurance Sheraton Grand Macao
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cclandrew wrote a review May 2022
17 contributions14 helpful votes
On the day arriving Sheraton, I was welcomed by the staff, especially Wayne at the check-in counter, and all staff understood my needs and also helped me to move to another room. As a Bonvoy member, I felt that I was valued and all staff were friendly and professional. The room condition was good, and it was kept in a good condition. Hope to visit Sheraton again in the future.
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Date of stay: April 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Assurance, Other at Sheraton Grand Macao
Responded May 2, 2022
Dear cclandrew, Thank you for staying with us. We are delighted to hear that you found your stay extraordinary in every way and you gave us a perfect score. Once again, thank you for your stay and great support. We look forward to welcoming you back soon. Sincerely, Quality Assurance Sheraton Grand Macao
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
怡翎 安 wrote a review Apr 2022
2 contributions
It is my fourth time here staying at Sheraton Grand Macau, would suggest my friends& family to stay here. Transport: quite convenient, up to 10 buses at Londoner station Food: am surprised by the crispy waffle offered at the breakfast. The Conservatory is the perfect place to grab a drink after a whole day’s work Room: the room attendants are really dedicated to their job, especially Donnie 6006549
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Date of stay: April 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Assurance, Other at Sheraton Grand Macao
Responded May 2, 2022
Dear 怡翎 安, Thank you for staying with us. We are delighted to hear that you found your stay extraordinary in every way and you gave us a perfect score. Once again, thank you for your stay and great support. We look forward to welcoming you back soon. Sincerely, Quality Assurance Sheraton Grand Macao
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$65 - $93 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Sheraton Grand Macao, Cotai Strip
LOCATION
ChinaMacau
NUMBER OF ROOMS
4001
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SHERATON GRAND MACAO $75 ($̶9̶8̶) - Updated 2022 Prices & Hotel Reviews - Macau, China

Frequently Asked Questions about Sheraton Grand Macao
Which popular attractions are close to Sheraton Grand Macao?
Nearby attractions include DreamWorks Experience at Cotai Strip Resorts (0.1 miles), Eiffel Tower Experience at Parisian Macau (0.2 miles), and Londoner Macau (0.2 miles).
What are some of the property amenities at Sheraton Grand Macao?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Sheraton Grand Macao?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Macao?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Grand Macao?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Grand Macao?
Conveniently located restaurants include Crystal Jade La Mian Xiao Long Bao, Lotus Palace, and Brasserie at Parisian Macau.
Are there opportunities to exercise at Sheraton Grand Macao?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sheraton Grand Macao have an airport shuttle?
Yes, Sheraton Grand Macao offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sheraton Grand Macao have airport transportation?
Yes, Sheraton Grand Macao offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Grand Macao?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand Macao offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.