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Conrad Macao Cotai Central

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Conrad Macao Cotai Central
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1,757 Reviews from our TripAdvisor Community

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Showing 1,249: English reviews
Los Angeles, California
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed at the Conrad with my family during our visit to Macau. We loved the friendly service and English-speaking staff members (with special mention to Alva from reception and Erica from the Hotel Cafe). Noting none of us spoke any Chinese, the reception team gave us a card with the famous Macau spots so we can point to the... More 

Helpful?
Thank jen_v0813
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

My family and I had a wonderful stay at Conrad Macau. We had originally stayed at the Conrad Chicago and were impressed with the amenities it had to offer, such as the wonderful pillow menu. We arrived at the Macau airport and the shuttle was easy to find. It wasn't the warmest greeting at the shuttle area at the airport... More 

Helpful?
1 Thank JRaissa
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

First time in Macau, it was a great hotel overall. When you first enter the lobby the ambience overwhelms you. Service was very nice and attentive. Spacious room with great view. Great gym staff members, unfortunately I forgot his name! Wayne? He was there on 18th Sept 16, evening closing the gym, he is such a nice guy. All staff... More 

Helpful?
2 Thank Dh K
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear Dh K, Thank you for your excellent review. We are happy that you and your partner took the time to experience a lot of our amenities at our stylish intimate hotel. Our team takes pride in providing sincere care and we are glad you felt well taken care of. We look forward to welcoming you back to vibrant Macao... More 

Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

WE LOVE CONRAD! Spent our anniversary at Conrad on 31 Aug for a night, which was unfortunately not enough. The room is spacious and very comfy, was kinda reluctant to even leave the room. The whole stay was made special by Alva and her team. Elvis was very prompt with all our pre-stay enquiries over the email. Alva made us... More 

Helpful?
1 Thank JoyceAsh
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear JoyceAsh, Thank you for the excellent review. We are delighted that you truly enjoyed our stylish accomodations and genuine caring service. Our team takes pride in creating memorable moments for each and every guests to ensure a quintessentiall experience. We look forward to welcoming you back shortly for an extended getaway. Warm Regards, Rudy Fao More 

Fortaleza, Brazil
Level Contributor
77 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 1 week ago

I was in Macao for one night only. I got to the hotel by the free shuttle they offer from the ferry terminal at 10am and the lady who checked me in was kind enough to give me an upgrade to a suite (for being a diamond member on HHonors) and an early check-in, on a smoking room though. During... More 

Helpful?
1 Thank Lucas G
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear Lucas G, We are pleased to learn that your thoroughly enjoyed our luxurious facilities and sincere hospitality all around. We are grateful that we were able to extend a complimentary suite upgrade during your brief visit as our team strives to provide a flawless experience especially to our most valued and loyal Hilton Diamond members. My team and I... More 

Kerang, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Conrad provided a very high level of service and comfort. Would recommend to stay definitely. As a first time visitor to Macau, I loved the accommodation and the service was extremely high standard, very helpful and very friendly.

Review collected in partnership with Conrad Hotels & Resorts

Helpful?
1 Thank U7354MCjanh
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear U7354MCjanh, My team and I are grateful that you selected our hotel for your first visit to vibrant Macao. We are happy that you relished our stylish accommodations and genuine service that we are known for. We look forward to welcoming you back for your 2nd visit. Sincerely, Rudy Fao More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My wife, 5 month-old son and I visited the Conrad during the mid-Autumn festival weekend. I should start by saying that we had stayed at Conrad New York before (and it was fantastic!) and so our expectations were sky high. And boy! Did they did deliver beyond all our expectations . 1. We told them that we were travelling with... More 

Helpful?
Thank sps18
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear Shaurya, Thank you for taking the time to share your wonderful experience. We are delighted to learn that we surpassed your expectations in all areas. As you have mentioned, we do take extra steps in taking care of our little guests to ensure everyone has a pleasurable time with us. We are thrilled that Edmund and Galen took great... More 

Springfield, Missouri
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I am currently staying in the Conrad Macau for a brief getaway. I travel internationally for work each week and have never had such a poor experience. The check-in counter was poorly staffed (HHonors Desk) and the agent rarely spoke English. I had asked if any upgrades were available and he said he would look. He then mentioned none are... More 

Helpful?
1 Thank L2279FGjm
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear L2279FGjm, We regret that we were unable to extend a complimentary upgrade during the Mid-Autumn holiday weekend, unfortunately our property was fully committed and priorities were given to our HHonors Diamond members. I am happy to learn that our Guest Relations Manager met you in person and you'll be returning to stay at our property in a couple weeks.... More 

Weipa, Australia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is in an amazing complex that seems to stretch for ever. I think there are four or five hotels that are connected by shopping malls and casinos. The rooms are well appointed and our room overlooked the new Parisian hotel. The staff have been very helpful and efficient, with the laundry patching up a small tear in my... More 

Helpful?
Thank Nicole M
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear Nicole M, We are pleased you had such a memorable time with us. Our property is part of Sands Cotai Central which consists of 4 hotels that are interconnected with world-class shopping and dining. Thank you for acknowledging our team for their sincere caring service, they are truly passionate in delivering impeccable service to each and every guest. We... More 

California
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Sorry Conrad you are not a 5 Star Hotel. The reviews here actually confuse me. For a real 5 star hotel just walk on over to the Four Seasons, St. Regis, or Ritz. The over all rating should still a four but because everyone puts this a 5 I feel something odd is going on here. My family booked 2... More 

Helpful?
1 Thank welltraveledfamdam
Rudy F, Director of Operations at Conrad Macao Cotai Central, responded to this review

Dear welltraveledfamdam, We sincerely apologize that we failed to meet your expectations. Our hotel is part of the Sands Cotai Central integrated resort and we operate a little differently than a standalone traditional hotel. Thank you for bringing the hardware deficiencies to our attention and we will address them immediately. I would like to make this right for you and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
A modern luxury resort, Conrad Macao, Cotai Central offers sumptuous guestrooms and suites overlooking the Cotai Strip. Guests of the hotel can easily visit Macao’s cultural and heritage areas, stay entertained with direct access to restaurants and boutiques, or relax at the pool deck, health club or spa. Conrad Macao, Cotai Central is also conveniently connected to ferry terminals to Hong Kong and border crossing points just a few minutes away. ... more   less 

Additional Information about Conrad Macao Cotai Central

Address: Estrada do Istmo. s/n, | Cotai Strip, Taipa, Macau, China
Location: China > Macau
Price Range: $168 - $542 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Macao Cotai Central 5*
Number of rooms: 636
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Ctrip TA, TripOnline SA, Agoda, Expedia, Priceline, Hotels.com, Odigeo and Travelocity so you can book your Conrad Macao Cotai Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Family Hotel in Macau
#1 Luxury Hotel in Macau
#1 Casino Hotel in Macau
#1 Spa Hotel in Macau
#1 Romantic Hotel in Macau
#4 Business Hotel in Macau
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