I had requested a suite close to the elevator due to our knee problems, but we were given a room at the far end of the corridor without any prior notice from the front desk officer. Although the suite was impressive with two large TVs, the shower handle was too high for me to reach, and there was no shower provided in the bathtub. When I inquired about a charger wire I forgot to bring, the staff's response was not very helpful, as they simply told me about the wireless charger provided in the alarm clock. Their apathetic attitude was disappointing, especially since we had a long stay ahead of us before taking the ship at 8:30 p.m. Nonetheless, the staff at the swimming pool were very friendly and helpful, but the pool facilities were not up to our expectations. The children's pool was warm but too small, and the bathroom shower was also too high to manage comfortably. The concierge staff was not well-informed about public transportation in the area, as she advised me to take bus 26, which stopped in the middle of a restaurant, forcing us to walk a considerable distance to our destination. Apart from these negative feelings, the stay in the whole was satisfactory. …
Nice hotel and nice staff and nice room. Front desk staff Dayo is very nice and professional, we had a smooth check in at night, he gave us a very nice room, this is amazing ! Also thank you Sweelee for the tasty amenities, the cookies are excellent and my daughter finish it in 10 minutes 😆
The service attitude of the staff is very good. Ivan, Kenny, Lee at the front desk provided us with a good service, such as introducing the room carefully and providing high-quality services. We will choose this hotel again next time.
認真的用一篇文章與大家分享一下這場夢幻的生日之旅 3月2日生日的我 因為早排太忙 我3月4號check in 當日才告知酒店是來慶祝生日的 一到達酒店大堂 ， 十分精神整潔既Stephen Lei 有禮的問候我們是否需要check in ？ 我說我想上完洗手間才check in , Stephen 便主動提出可以先放下數件行李， 讓我們上完洗手間才回來check in 。 那時我已經覺得有點喜出望外 並記下了他的名字，留下了對貴酒店極佳的第一印象！係設身處地去思考 到底咩方案 會令客人最滿意。 回到前台時很高興遇上了笑容滿臉的Robynn 姐姐為我check in. 得知我們是夫妻前來慶祝生日（而且我已是數年的Hilton diamond member 。Robynn細心咁問過我哋介唔介意尾房，並為我們升級了一間景觀優美的特色套房！那時便覺得今個生日實在太快樂了！ 因為是週末 所以十分驚喜！ 而且Robynn 也有十分細心聆聽我們的需求， 得知我們第一次前來， 鐘意影相打卡， 都有向我們介紹附近嘅打卡熱點，怎樣前往。 給了我們三張房咭 （第三張取電用。 ）了解過我的喜好仲送了我一份小禮物。又幫助查看房態後安排延遲退房。 超級開心! Robynn 真係超級nice 又細心！得知我仲未預訂晚餐， 又幫手找了concierge 的Shirley 幫忙介紹一下餐廳。 Shirley 都係非常之專業, 先了解到我喜歡吃什麼國家的菜品， 然後便介紹了數家在澳門適合的餐廳。(不止於酒店的餐廳）並且使用了iPad 讓我們能看到menu 及餐廳的環境， 非常貼心。 印象深刻的是當下我們沒選好， Shirley 帶我們前往電梯的路途中 我們選好了， 她不厭其煩的提出不如幫你打電話試試預約， 然後我們又回到了Concierge, 因為是星期六的晚上， 雖然沒有訂上，但我們也很高興而且很感謝她。而且她亦有細心的提出如需退房時他們可以幫忙電召的士。謝謝你！ 上到房間當然一切都十分美好，很喜歡特別的骰仔Conrad鴨仔。 收到了Alex 的手寫卡同埋水果盤。 而且好驚訝酒店嘅士多啤梨蛋糕竟然可以咁好食， 十分之濕潤同新鮮。估唔到當日先request 既蛋糕真令我感到驚喜。 到第二朝食早餐嘅時候有幸到行政樓層食早餐， 很高興有緣再次遇到Stephen,大家相認返真係十分高興， Stephen好熟悉酒店嘅房間， 佢就同我哋傾咗一陣計， 關於我哋房間嘅景觀樓層等等佢都瞭如指掌。 多謝Stephen 令我哋呢餐飯食得十分之開心。好期待下次入住 Conrad Macau 時能夠再見！ 喺食早餐嘅時候有少少唔愉快嘅事件， 可幸行政樓層嘅員工們都重視事件， 並且將佢完滿地解決了， 我就不作描述了。 多謝Stephen Lei同Ryan 期間有同我哋傾吓偈 ，亦有其他同事主動問我哋食唔食格仔餅， 真係幾好食，挽救左我哋既心情！ 到check-in嘅時候我哋再返到酒店嘅大堂再次遇上Stephen, 無諗到佢竟然話準備咗野要俾我哋， 多謝你嘅小禮物， 呢份小禮物真係會令我哋無時無刻會記掛住呢個賓至如歸既屋企！Stephen 亦都知道幫我做check- in 既同事係Robynn。而Robynn 都一如既往既貼心， 問起我哋陣間打算去邊 ，我話打算上游泳池打卡 同埋去佢推介既附近打卡熱點影下相。 我都來不及開口，Robynn 就馬上俾咗我既房卡紙套我 話俾我哋上去泳池時都可以證明住客身份 超級超級體貼 又主動話要為我哋指路話我哋知接駁倫敦人同威尼斯人既橋點樣去。多謝你既好介紹, 我地成功影左好多靚相！ 上到去泳池，員工Hong 都十分細心 ，知道我哋係上嚟影相 但係都拎左少量既隨身袋 就主動問我需唔需要locker 。我亦留意到更衣室旁邊有檸檬水，防曬，保濕噴霧俾泳客使用，仲見到有人會serve 水果俾客人食，係一串串既提子。 我想都係考慮到泳客食咩水果會比較方便吧 真係好細心！ 離開既時候 ， Bell Service 既Ricky 都有俾到好好既建議去提醒我哋要預多少少時間排隊過海關返香港。 並幫我哋保管好我哋既行李。 Thank you! 當我離開酒店時，我望住酒店個紙袋 我係度望住NEVER JUST STAY, STAY INSPIRED 呢幾個字， 深感驚歎。在疫情既這些年，香港9成五至7星級酒店我都住過了，卻沒有遇過這樣的服務。 兩日一夜已經令我對酒店嘅管理者感到十分佩服。呢間酒店既服務邏輯 就係係客人開聲之前 諗吓有冇更好既option 可以俾到客人，而且幾乎所有的工作人員都係精神又有活力，又有 Team Spirit ，會為客人多想一步。 呢間Conrad Macau 大概係香港同澳門Service 既天花板了。 要有幾咁滿意 先會令客人願意係退房後打足1500字。 再次多謝Stephen Lei同 Robynn, 期待下次再見面！ 3月4日入住2326 號房間的黃小姐 Hilton Diamond 1030789653…
Conrad Hotel has always been a famous hotel in the world. This time I have the opportunity to stay in Macau. When I checked in, the service attitude of the front desk staff Patrick, Lee and Robbyn was very good. It can be seen that the service quality of Conrad Hotel is high. They patiently explained the surrounding food and room equipment to me. The check-in and check-out procedures are fast and convenient. The room is very spacious, the equipment is complete, the bed is very tidy, and the restaurant they introduced is also very delicious. I will choose to stay at the Conrad Hotel again, and would like to recommend this hotel to my family and friends.
I had an extremely bad experience with my booking in this hotel. I booked a room for two nights through the hotel’s website, with payment due upon arrival. A day prior to my stay, I received a confirmation code. However, upon arriving at the hotel, I was informed that my reservation had been cancelled because the hotel attempted to charge my credit card 6 hours prior to my arrival while I was on my flight to Jeddah. Despite my credit card’s expiry date being incorrect, the hotel chose not to communicate with me and instead cancelled my reservation immediately. When I requested clarifications and a solution to my issue upon arrival at night, I was told that there were no rooms available, leaving me and my family, including my elderly 70 year old mother, stranded at 10:30pm as we were not able to find any available hotels at that time. We were fortunate to finally approach Hyatt Regency, the hotel next door who were also fully booked at midnight. They were incredibly considerate and went above and beyond to accommodate me and my family and managed to arrange a room for 2 nights ensuring that we had a comfortable stay in the hotel.…
My experience was amazing, I had all I need to be comfortable. It’s always been my favorite stay with my friends. Friendly staff and lovely warm setting. The accommodations and staff are great and provide good services. There never was an unsatisfactory experience and we can gladly say that we will continue to stay here every time. lastly, I want to commend a staff from the front desk Troy, who was very friendly and helpful throughout our stay!
I am glad we chose the Conrad for my birthday trip. The staff were amazing (hospitality unlike anything I've experienced in the mainland), the hotel is very grand and the facilities everything you need and more for a trip to Macau. Would have no hesitation in booking again when visiting Macau in the future.
Room is absolutely clean, tidy and comfortable. staffs are professional and friendly; especially thanks to Ms. Ada from Front Desk as she was very helpful as she provide many stuff for my baby and recommended good restaurants to us. We have free longevity buns for our birthday celebration which extremely good. We have an amazing staycation and looking forward for another wonderful night in the coming future.
Great choice for the return to Macau as I used to staying in this city for almost 8 years. Hotel is amazing and staffs are great. Leo nicely explained health code policy making it easy since first Begining, what's more, he said hi to us and farewell upon departure, to our superise. He is well talking and professional. Reception Leena is polite and courteous. Concierge in great help when you are looking for dining places and thank Kevin's advice. All staffs around are kind and helpful, excellent team! Kid likes the room very much and had great fun in the outdoor swimming pool. Very impressive and memorable stay.
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