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Holiday Inn Macao Cotai Central

#15 of 93 Hotels in Macau
Certificate of Excellence
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Holiday Inn Macao Cotai Central
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1,085 Reviews from our TripAdvisor Community

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Showing 748: English reviews
Hong Kong, China
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Booked a package with breakfast and shopping coupons, and you can feel it's a hotel targeting family visitors. Good location, same complex with the Sheraton, Conrad and st Regis, the holiday inn provides decent room with standard holiday inn decor, nothing luxurious, but you get what u paid for. DreamWorks breakfast was fun but you better book a day before... More 

Helpful?
Thank Kenny L
Kuala Lumpur, Malaysia
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Considering everything in Macau were overly expensive, Holiday Inn Cotai offered a great value. Probably getting the 40% discount were one good deal but a free upgrade to the Deluxe Suite make it perfect. Good service at the counter. Fast check in and check out. Hugh room, comfortable bed. Too bad not staying long enough to enjoy all facilities.

Helpful?
Thank YVLYL
Singapore, Singapore
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Encountered friendly service during check-in and the staff member answered our questions cheerfully. The room was clean, spacious and comes with complimentary wi-fi (as does the rest of the hotel venues). As it is connected to the other swanky hotels on the cotai casino stretch, navigating from one hotel to another to enjoy the various amenities is a breeze. The... More 

Helpful?
Thank Rockbunny
Hong Kong
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

If budget is your priority, then Holiday Inn Macao is your best bet. Room rate range from 900-1600/night, and you get to stay in one of the hottest and newest stripe of land in Macao. Hotel is conveniently located in Cotai Central, where it is connected to Conrad, Sheraton, Venetian, and others. Very convenient for shopping and plenty of activities... More 

Helpful?
Thank HonestTravelGuru
London
Level Contributor
52 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Got upgraded for no reason to a beautiful room. Spacious and pristine clean; a delightful retreat from the world below. Wonderful care by staff. Slept through my alarm call and was woken personally by a female member of staff who came into my room. I was most grateful. The vast hotel is part of a complex of hotels around literally... More 

Helpful?
Thank Psyche21
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear Psyche21, Thank you for sharing your experience with our Hotel. I am delighted that you’ve found your room at Holiday Inn Macao Cotai Central a place of beauty and quietude. And I am pleased to know that our staff was attentive and caring towards you, as we always aim to be to all guests. We are, indeed, located at... More 

Jakarta, Indonesia
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Free shuttle bus from and to Ferry terminal, easy check in and express check out, spacious and comfy room, friendly and helpful staff, easy access to food courts, shopping malls and a walking distance to hard rock cafe. Kids enjoy the swimming pools and cartoon figures show. Recommended for stay with family.

Helpful?
Thank Davy G
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

I am pleased to read your family had a very comfy stay with us at Holiday Inn Macao, Cotai Central. Our hotel is indeed a great destination for family holidays offering nice pools to relax, and the unique DreamWorks characters parade and breakfast just to name a few… Thank you for sharing this review. We hope to see you again... More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

Upon check in, keep in mind this was our the first encounter with the hotel, began negatively. The intial employee was rude, and obnoxious. Consequently, upon reporting to the manager on duty about the incident, little-to-no action was taken to enhance our stay. Overall, toxic environment for all.

Helpful?
Thank Marc G
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear Marc, I regret that we’ve failed to deliver a perfect first impression of service, as per your expectations and most definitely according to our standards of service. Please allow me to apologize first and also thank you for sharing your feedback. From further investigation from Front Office and Guest Services teams, we believe that the Team Member you’ve encounter... More 

hong kong
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Made use of ihg for a free stay. Got an "upgrade" however the deluxe room is no different to the standard room. Free welcome drinks are nice! Thanks ihg! I prefer the Sheraton if I had to choose. I prefer the rooms there, less smoking and SPG. But overall good value and location. Shriek fast was was sold out so... More 

Helpful?
Thank latbonchimsi
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear latbonchimsi, Thank you for your loyalty and for being one of our IHG Rewards Club Member! I am sorry to read you did not have the chance to try our Shrekfast this time. PLease allow us to book it for you if you plan a next with us. We look forward the opportunity to welcoming and serving you again... More 

Los Angeles, California
Level Contributor
128 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel is new, but unfortunately poorly managed with some policies that make zero sense. I had booked a non-smoking room weeks in advance, however, what I was provided was on the "non-smoking" floor and had an ash try in the room. It did of course smell like it was a smoking room. I tried 3 other rooms, each worse... More 

Helpful?
4 Thank lbizarre
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear lbizarre, I am very disappointed that we failed to deliver a comfortable and perfect room stay as per your expectations and certainly our standards of service. Please allow me to apologize first and also thank you for sharing your feedback. I personally contacted our Front Office and Housekeeping teams to understand the case and how we could have avoided... More 

Level Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I went to Macau on 1 Jul and the hotel was full of people. It took nearly half hour for check up. A bottle of water was offered when queuing which is good. We had booked two rooms under two names. As one of my friend needed to come later, we had already sent an email to the hotel for... More 

Helpful?
Thank Jethroxavier
Meridith B, Manager at Holiday Inn Macao Cotai Central, responded to this review

Dear Jethroxavier, Thank you for sharing this review and valuable feedback of your second stay with us at Holiday Inn Macao, Cotai Central. Please allow me to apologize first for the miscommunication among our team that caused inconvenience to you and your friend upon check-in. It is certainly not up to our standards of service and this has already been... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room

Additional Information about Holiday Inn Macao Cotai Central

Address: Senhora De Esperanca S/N Taipa, Macau, China
Location: China > Macau
Price Range: $104 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Macao Cotai Central 4*
Number of rooms: 1224
Reservation Options:
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Hotel Style:
#11 Romantic Hotel in Macau
#13 Family Hotel in Macau
#14 Luxury Hotel in Macau
#14 Business Hotel in Macau
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