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Galaxy Macau Cotai, Macau China
Lowest prices for your stay
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$103
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Traveler (2299)
Room & Suite (898)
Dining (205)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Okura Macau
Updated 10/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 130 in Macau
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Water park
Kids stay free
Wifi
Hot tub
Lazy river
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Swimup bar
Poolside bar
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Trendy
Languages Spoken
Chinese, Filipino, Japanese
2180Reviews25Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
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Most Recent
ynnakelttil wrote a review May 23
Macau, China14 contributions5 helpful votes
+1
My family has the most amazing weekend at Okura Hotel Macau. Everyone at this hotel was so nice to me and my family and had a great welcome by Wallace. We would like to thank Wallace for preparing a surprise to make my marriage anniversary very special. Our family agreed that Okura Hotel has the best guest service (even better than RC) in Galaxy Macau.
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Date of stay: May 2022Trip type: Traveled
2 Helpful votes
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BernitaS wrote a review May 22
1 contribution1 helpful vote
What a wonderful experience we had celebrating my 55th birthday at this hotel. We were given an upgrade to a room with a jacuzzi, sauna and steam shower room, a birthday sweet treat and a small bottle of lovely French wine. Chloe at check in walked us all the way to our suit and showed us all we needed to know regarding the function buttons etc. We ended having room service, for the suit was just too nice to leave. All staff was just amazing. Thank you for a wonderful birthday.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Janis ian Rubiano wrote a review May 19
5 contributions5 helpful votes
+1
Two consecutive years now we celebrate our anniversary in okura hotel macau 🇲🇴 when we arrived we were greeted and assisted by a very nice guy gani he assisted us to our room. We visited also the grand resort deck and really have fun. Dinner at the apron oyster bar and grill when we got back to our room they serve our cake and wine by the Philippine guy in room service he is really nice and accommodating. Lastly we had a very nice sleep thank you again okura macau we will see you again next year😘😘😘
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Julio & Megumi wrote a review May 19
1 contribution1 helpful vote
It is by far our favorite hotel in Macau. Although we are used to the excellent service of the hospitality team, the hotel always manages to surprise us! The entire team is detail-oriented and welcoming, but in particular the hospitality of Ms. Gloria Leung, Ms. Masami and Ms. Momoe is worth mentioning. The hotel environment is impeccably elegant, discreet and cozy. The hotel manages to be an ideal destination for families and couples at the same time. I can't wait to be at Okura again!
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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AliceM wrote a review May 15
Malaysia3 contributions1 helpful vote
I booked the hotel to celebrate my boyfriend’s birthday. When we step in the lobby, Alan greeted and guided us to the check in counter. Tei helped us with the check in and escorted us to the room, when we entered the room, surprisingly they upgraded our room and arranged a lovely decoration. Alan also extended our check out time the next day for us to enjoy grand resort deck due to rainy day on our check in date. When we come back from dinner, the room is cleaned and provided turndown amenities 😆 Thank you everyone for your effort to making our stay in Okura more memorable and surprise in every moment! Just one thing that need to be improve, we called for an ice bucket unfortunately it didn’t arrive after 20minutes then we called again to check on the delivery, and it takes another 10 minutes to arrive.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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AiTnUnC wrote a review May 15
2 contributions1 helpful vote
很滿意這次的住宿體驗,非常感謝Grace為我們這次入住提供了更豐富的安排,預訂房間後只是簡單提及過是慶祝週年紀念,本以為酒店只會安排蛋糕或者升級房間這些大眾化的安排,沒想到打開房間門進入房間第一眼就看見了房間內的週年紀念佈置,那一刻除了驚喜之外還有點感動,因為太過驚喜還特意去詢問一下,這個小佈置是由一位穿著日本和服的員工Momoe設計的,太讚了!!辦理入住時櫃枱的Jojo, Scott態度友善親切,而後來他們的經理Manuel剛好經過得知我們是慶祝週年紀念更主動給我們安排延遲退房,另一位員工William也前來送上祝福,簡單的一句祝福語卻讓我們再一次感受到日式服務的文化。由於下雨的關係我們改變了晚餐計劃,禮賓部Eric積極替我們跟餐廳協調並推介了該餐廳的招牌菜式給我們參考。在大堂遇見Thomas和Vince他們臉上總保持著笑容讓作為客人的我們都感受到他們的活力。 2022 is a special year of Hotel Okura Macau that to be one of the Forbes five stars hotel in Macau. From the room arrangement to the service, we are comfortable that all the staff are friendy with smile and poliet.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Chan wrote a review May 14
1 contribution
The staffs here were nice! Thomas was very passionate to introduce the hotel and room for us. The suit was really great too. It’s a nice place to stay here with family and friends. We must stay here once again!
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Date of stay: May 2022Trip type: Traveled
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Chan T wrote a review May 13
6 contributions
First of all, thanks Lori and Grace from the Guest Relations arranged the birthday decorations and cake. It was really lovely. And i had a very satisfying experience at the front desk and he was patiently answered all the questions and provided a good guidance on the facilities. I love the Japanese style lobby and the hotel room was very comfortable and warm. And the cake was really yummy. Everything was satisfying here. Will definitely come again.
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Date of stay: February 2022Trip type: Traveled
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Eric Lam wrote a review May 11
2 contributions
Wonderful staff… Wendy, Teresa and Jenny. Superior chef Takeda. The set is very well suited and we enjoyed very much. Friendly staff and excellent service. Under the leadership of Okura Hotel, a name to live up to. Very nice setting. We are so glad to have spent the evening and mingle with the service staff. Excellent!
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Date of stay: May 2022Trip type: Traveled
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Claudia S wrote a review May 9
1 contribution
Good service & food quality was amazing. Okura Macau is a family friendly hotel with kids amenities & the Okura lovely bears are their favorite. Thank you Okura Macau for creating a memorable Mother’s Day for my mum.
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Date of stay: May 2022Trip type: Traveled
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PRICE RANGE
$88 - $130 (Based on Average Rates for a Standard Room)
LOCATION
ChinaMacau
NUMBER OF ROOMS
488
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Frequently Asked Questions about Hotel Okura Macau
Which popular attractions are close to Hotel Okura Macau?
Nearby attractions include The Broadway (0.2 miles), Tin Hau Temple (Taipa) (0.3 miles), and Zero Latency VR Macau (0.1 miles).
What are some of the property amenities at Hotel Okura Macau?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Hotel Okura Macau?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Okura Macau?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Okura Macau?
Conveniently located restaurants include Urban Kitchen, The Ritz-Carlton Bar & Lounge, and Lai Heen.
Are there opportunities to exercise at Hotel Okura Macau?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Hotel Okura Macau have an airport shuttle?
Yes, Hotel Okura Macau offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Okura Macau have airport transportation?
Yes, Hotel Okura Macau offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Okura Macau?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Okura Macau offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Okura Macau?
The staff speaks multiple languages, including Chinese, Japanese, and Filipino.