Excellent and good service that I feel from my check in till check out They shown their professional skill and good service to make me and my family have a great holiday They prepare a birthday cake and drinks and free upgrade for this especially occasion I would say thank you to all the staff and will come back again
We loved this place. Whatever the price it’s worth the stay. Amazing staff (special mention to Ms. Elika (receptionist)), she helped and assisted us during check-in and out. the room is very clean. It is so beautiful, well kept, security every where and cleaning staff all over the place. You truly don’t even need to leave this hotel it has everything in it! We are celebrating our wedding anniversary and the hotel gave us a lot of surprise cake, flowers and free upgrade of room. It is very highly recommendable to stay and celebrate your special day. We will be back again! Thanks for making our day and stay special !!
Excellent environment and very considerate for arranging my girl friend's birthday celebration. Free upgrade to a very nice suite room with private sauna and steam shower. Glad to have this surprising arrangement and the service is excellent.👍🏼
EXCELLENT stay in a luxurious hotel! 1 night stay in hotel okura macau is one of our best stay in macau, they make it more special for us to celebrate our friend birthday (Ms.Oasan). mr. William and Ms. masami upgrade our room into a suite room🥰 two thumbs up for you guys. also ms. momoe assisted us very well. hotel staffs are very well trained. they are really polite and very friendly. even we are encountering pandemic , they did a great job to keep their guest safe. we are really surprised when they gave us a wonderful room and a free wine🥰 i want to mention ms. jane and lyn for helping us to clean our room. and we want to apologize for being too loud at night because of the party but they handled it well. they also have a nice recreation, we love the pool and their massage chair. hotel okura made our night more special. thank you so much! i hope we can stay again in your luxurious hotel. stay safe and keep up the good work👍👍👍 …
Pre order service is excellent. We have a vegan guest and the chief is very willing to customize the tea set to vegan available options. Customer service and waiter is very nice and friendly. Big thumbs up!
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