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Hotel Okura Macau

Traveler (1480)
Room & Suite (638)
Dining (113)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Park View
Trendy
HOTEL CLASS
1,796Reviews
1,778Photos
23Q+A
100Room tips
Traveler rating
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  • 94
  • 32
  • 35
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Popular mentions
From the moment we made our booking with Hotel Okura we could feel the instant connection between the hotel and client(s). Their staff are very polite and try to provide best service, though I can still see some of them would need a little more time to be trained and doing
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Response from OkuraMacau, Guest Relations Manager at Hotel Okura Macau
Responded yesterday
Dear adonischeung, Thank you for choosing our hotel as your short stay vacation’s accommodation in Macau, attention to minor details and to provide best stay experience are one of our main principle and thought. At Hotel Okura Macau, our team members always strive for perfection and try our best to provide the genuine Japanese Hospitality for our honored guests. We could not be happier to learn that you have found your stay with us to be great, with particular regards to the personal and efficient services. Once again, thank you for your time on sharing us this review on TripAdvisor and your compliments has been sharing among colleagues which definitely made up their day. We would like to have you as our loyalty guest and look forward to your upcoming stay. Best Regards, Hotel Okura Macau
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I have been a patron of the Macau Okura Terrace Restaurant for the past couple months because of its hospitality mostly from the staff "Cathy" and "Ivy. However after an incident on 2 Feb 2019, I do not believe I shall be going there again. The problem did not come from the
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Response from OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau
Responded 6 days ago
Dear lest7000, We would like to express our deepest regrets of the great deal of frustrations and discomforts which you and your family members experienced. Our executive lounge offers complimentary access to guests staying on suites / club floors. When our team members found out that your family members were waiting for the opening of Terrace restaurant which is located on the same floor, our team members immediately invited them to have a sit on our coach until Terrace opens. It is always our philosophy to pay additional care to elderly people. Perhaps our team members did not wish to embarrass your family members that they are not entitled with the executive lounge access, they did not give a straight and clear answer when asked. Unfortunately, this well-intentioned action eventually led to a huge misunderstanding. It is a pity that their acts of kindness and sense of empathy toward your family members were misapprehended. Please rest assured that we will definitely provide further training in terms of delivering assertive response to prevent misleading their original benevolent and sincere thoughts. On behalf of our hotel, we are thankful for your time sharing such a constructive feedback with us, your understanding is truly appreciated. While this experience may have left you with unpleasant impression on our hotel, we would be grateful for your continuous support and patronage. We look forward to having the privilege of serving you and your family once again in the near future. Yours sincerely, Gloria Leung Guest Services Senior Manager
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+2
From our experience, This hotel is truely able serve mommy's need. we'd stayed at deluxe room for a night with executive access at 6fl. All staffs are polite and well trained..They arranged "Baby Cot, Baby Tub set, and Milk bottle sterilizer" without any charge, and those are
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Response from OkuraMacau, Guest Relations at Hotel Okura Macau
Responded 1 week ago
Dear wacharapornw, Thank you for your wonderful feedback. We appreciate the kind words you shared and this recognition is the energy for us to continue exceeding guests' expectation. We are happy to hear about your dining experience at our signature Japanese restaurant Yamazato. It offers breathtaking view of Galaxy gardens and Macau while serving the best Japanese cuisine. We hope our hotel will always be your number one choice when you and your family come back to Macau again. We look forward to welcoming you for another unforgettable stay in the near future. Yours Sincerely, Guest Relations
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Stayed here with the Mrs for one night only, unfortunately. Excellent accommodation with a wonderfully sized bathroom. Super comfy bed and towels, too. Staff could not be more friendly and all were very personable and efficient. I can only highly recommend the hotel and would
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Response from OkuraMacau, Guest Relations at Hotel Okura Macau
Responded 3 weeks ago
Dear senninha888, Thank you for choosing Hotel Okura Macau for your holiday destination. We are very glad to know that you enjoyed your stay very much with our great accommodation and excellent customer service. it is always our pleasure to ensure all guests to have a memorable and carefree vacation with warmest hospitality especially likes you to enhance the touching sense of Asian Heart during their your stay. Your comments will definitely assist the travelers in making the best choice of hotel while travelling to Macau. Once again, thank you for spending value time to write us the feedback and We sincerely hope that we have the opportunity to welcome you back again in the nearest future with our signature Japanese style hospitality. Sincerely, Guest Relations
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+3
the room was spacious. facility and amenity were carefully thought-thru. hotel room and bathroom were clean and well-equipped. hotel rooms were quiet and comfortable. some minor touches we appreciated, - it's one of the rare hotel among the same price range which offers an
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Response from OkuraMacau, Guest Relations at Hotel Okura Macau
Responded Jan 5, 2019
Dear dhui, Thank you for choosing our hotel as your short stay vacation’s accommodation in Macau, attention to minor details and to provide best stay experience are one of our main principle and thought. Besides of durable material used for building, our team has put lot of efforts in maintenance to retain its original creature. The concept continues with clean service to ensure comfortable area provided for guest that call temporary home. Moreover, the lightning setup with 3 different sense of sight just in the room and increase the changes of sensibility. Our hotel has selected carefully for in-room amenities to added on the level of quality of stay. Your recommendation will definitely bring us lot of attentions and encouragement to our members. Thank you for your good words and review towards us, we look forward to welcoming you back again or during the operation of Grand Resort Deck in next summer! Yours Sincerely, Guest Relations
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Professional photo exclusively commissioned by TripAdvisorHotel Okura Macau
The Superior Suite at the Hotel Okura Macau
Professional photo exclusively commissioned by TripAdvisorHotel Okura Macau
The Deluxe Room at the Hotel Okura Macau
Professional photo exclusively commissioned by TripAdvisorHotel Okura Macau
The Superior Suite at the Hotel Okura Macau
特別安排
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123456128
The hotel has free shuttle bus take the customer to the nearby hotel and also to the nearby of Ruins of St Paul. The customer service will provide valuable information.
1 vote
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I am not sure but I stayed at suit which always has two toilets, one bathroom and one big bed !
0 votes
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I think it was 10 pm
0 votes
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Dear puath2000, Thank you very much for your enquiry. Free shuttle bus service is provided between Galaxy Macau and Macau international airport. Please visit the schedule on our official website or Galaxy Macau website. Best regards, Hotel Okura Macau
1 vote
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Dear Maryam M, Thank you very much for your question. The price for breakfast is MOP 190+10% for adult, MOP 95+10% for kids (5-11 yrs). We have special breakfast inclusive rate plans available online. Best regards, Hotel Okura Macau
1 vote
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"Executive Floor excellent and never crowded - suits with sauna and steam room in the bathroom recommended."
"We've been quite a few times in the hotel and all rooms were very good."
"Let the hotel know if you are coming for a special occasion such as a birthday and anniversary!!"
"higher floor"
"Request a room on a high floor. Arrive in time to use the amenities, e.g., two swimming pools."
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PRICE RANGE
$157 - $606 (Based on Average Rates for a Standard Room)
LOCATION
ChinaMacau
NUMBER OF ROOMS
488
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