We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Okura Macau

Traveler (1592)
Room & Suite (474)
Dining (117)
Certificate of Excellence

About

#16 of 100 hotels in Macau
Location
Cleanliness
Service
Value
Certificate of Excellence
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau.
Read more
Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Room service
Restaurant
Bar/Lounge
Spa
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair access
Show more
Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Romantic
1,835Reviews
24Q+A
100Room tips
Traveler rating
  • 1,311
  • 358
  • 97
  • 33
  • 36
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
Book 2 suites for a family of 6. So comfortable and we received very attentive service. Staff are very polite and always eager to help. Excellent service. Very impressive bakery. Serve super nice cakes and bread in the 6/f restaurant at a very reasonable price. The best pumpkin
Read more
Response from OkuraMacau, Guest Relations at Hotel Okura Macau
Responded 5 days ago
Dear Fookdoor, Thank you for choosing Hotel Okura Macau for your holiday destination. It is our pleasure to provide a comfortable and memorable stay for each of our valued guest. We are very glad to know that you enjoyed your stay very much with our hotel facilities, great customer service as well as food and beverage especially pumpkin bread and bailey coffee cake was to your favorite. Suite rooms is famous room type for honeymoon couple or family with steam and sauna facilities, huge bed room area that fulfill everyone needs and meets. The happiness of our guests is our top priority; we strive to deliver memorable and satisfying experience to all of our guests on their every stay. Besides, we are sincerely hope that you had opportunities to explore our facilities within galaxy complex which is shopping precinct featuring over 200 shops including first-to-Macau brands, luxury flagship stores, designer boutiques and high-street lifestyle favorites. Last but not the least; we do feature the world’s longest skytop aquatic adventure river ride at 575 meters - skytop adventure rapids which is just 5 minute access from our guest room at the Grand Resort Deck, together with world’s largest skytop wave pool and white sand beach, plus exhilarating waterslides, beach lagoons, white water rapids, geysers, waterfalls and kids zone. Once again, thank you for sharing your excellent experience during stay with us. Your kind words will assist other travelers in making the best choice for their trip to Macau. We sincerely hope that we have the opportunity to welcome you and your family back again in the nearest future with our signature Japanese style hospitality. Yours Sincerely, Guest Relations
Read more
Hi William & guest relation team,a big thank you to you guys! Really appreciated! Thank you for your arrangement and made our night so special and memorable. Of course, a "yes", the most amazing word in the world, I heard from my girlfriend. We first visited your hotel 7 years
Read more
Response from OkuraMacau, Guest Relations at Hotel Okura Macau
Responded 2 weeks ago
Dear Holliebaby, Thank you very much for being our loyal guest as well as patronage over the year and choosing Hotel Okura Macau on your meaningful day. First of all, we would like to say Congratulation for successful proposal and wishing you a wonderful journey in your new life together. We are overjoyed to hear that you had a wonderful and memorable proposal experience. By knowing the purpose of this visit, we are pleased to arrange romantic environment to convey our best wishes. The happiness of our guests is our top priority; we strive to deliver memorable and satisfying experience to all of our guests on their every stay. Besides, Our team members also take pride in providing exceptional service, thank you for acknowledging their devoted efforts, especially William Kuan’s. Your recognition reminded us how meaningful our work is each day. Once again, thank you very much for your loyalty and we are genuinely grateful to be chosen to accommodate your stay in Macau. It gives us great encouragement that our quality service has earned us many loyal guests such as you. We will treasure this recognition and continue to exceed our guests' expectation. We look forward to the pleasure of welcoming you back again soon and continue to enjoy our wonderful Journey with our signature Japanese style hospitality.. Sincerely, Guest Relations
Read more
Stayed for 3 nights during weekdays - right after Golden Week (second week of May) There are free hotel shuttles from Taipa Ferry Terminal (remember to get off at the Diamond Lobby for Hotel Okura). We were located on the 25/F but there wasn't much view as it was facing the
Read more
Response from OkuraMacau, Guest Relations at Hotel Okura Macau
Responded May 11, 2019
Dear sw1w26, Thank you very much for choosing Hotel Okura Macau as your holiday destination. We are very glad to know that you enjoyed your stay very much with great hotel facilities and our Japanese Hospitality. It is our pleasure to provide a comfortable and memorable stay for each of our valued guest as well as carefree vacation at Hotel Okura Macau. By providing complimentary shuttle bus services, we believe that convenience has been increased towards travelers as well as save up some transportation cost eventually and also help the tourists to visit places of interest in Macau easily. Hotel Okura Macau is part of the Galaxy Resorts which is the truly integrated resort in Macau and offers you the World-Class entertainment, shopping and dining experience as well as tropical pool deck. The different type of cuisines and dining environment enable everyone to have different options even from Michelin star award’s restaurant to local snacks that easily to grab around. Once again, thank you for sharing your excellent experience during stay with us. Your kind words will assist other travelers in making the best choice for their trip to Macau. We sincerely hope that we have the opportunity to welcome you and your family back again in the nearest future with our signature Japanese style hospitality. Yours Sincerely, Guest Relations
Read more
My wife and I stayed for one night at the hotel during the Easter holidays with our 3-year-old. As we left behind our one month old infant at home, my wife had to express breastmilk using an electronic pump during our stay, and hoped to bring some of the pumped milk back to Hong
Read more
Response from OkuraMacau, Guest Relations Manager at Hotel Okura Macau
Responded May 10, 2019
Dear SquidHK, Thank you very much for staying with Hotel Okura Macau and we do appreciate for your precious time sharing such a wonderful review on TripAdvisor about the Hotel Okura Macau. We are very glad to know that you and your family enjoyed your stay very much with our excellent service. as we always saying- guests’ satisfaction is first priority, it is always our pleasure to ensure all guests to have a memorable and carefree vacation with warmest hospitality especially likes you to enhance the touching sense of Asian Heart. Your comments will definitely assist the travelers in making the best choice of hotel while travelling to Macau. The resort area attached with famous outdoor pool attractions as mentioned by you and we believe you had unforgettable fun over there. It’s definitely a great choice for family members, friends or couple to spend their summer at here. Thank you for your recommendation and spending time on this feedback, we really appreciate for this! We look ahead for your next stay to experience more about the resort facilities and only Asian-Japanese hospitality service at Hotel Okura Macau. Best Regards, Guest Relations Hotel Okura Macau
Read more
+1
The hotel with very nice Japanese decorations. Got upgraded to a big big room with steam and sauna. Staffs are very friendly and polite. Breakfast was OK with a lot of choices. Indoor pool with massages chair next door. Fantastic stay and will definitely come again.
Read more
Response from OkuraMacau, Guest Relations at Hotel Okura Macau
Responded May 5, 2019
Dear Rebeccakwokeq, Thank you for choosing Hotel Okura Macau for your holiday destination. It is our pleasure to provide a comfortable and memorable stay for each of our valued guest and also heartwarming to know that you enjoyed your stay very much with our hotel facilities as well as great customer service was to your favorite. Superior suite is famous room type for honeymoon couple or family with steam and sauna facilities, huge bed room area that fulfill everyone needs and meets. To bring out the truly Japanese style around hotel area, comfortable feeling with mostly wooden creation is added and everyone feel relax and warm from the first step into lobby. Once again, thank you for sharing your excellent experience during stay with us and sincerely hope that we have the opportunity to welcome you back again in the nearest future with our signature Japanese style hospitality. Sincerely, Guest Relations
Read more
Previous
PRICE RANGE
$170 - $728 (Based on Average Rates for a Standard Room)
LOCATION
ChinaMacau
NUMBER OF ROOMS
488
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing