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Hotel Okura Macau

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Traveler (2737)
Room & Suite (924)
Dining (209)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

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About

#13 of 113 hotels in Macau
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Water park
Kids stay free
Wifi
Hot tub
Lazy river
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Swimup bar
Poolside bar
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Park View
Trendy
Languages Spoken
Chinese, Filipino, Japanese
2,508Reviews26Q+A100Room tips
Traveler rating
  • 1,950
  • 379
  • 104
  • 36
  • 40
Time of year
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Popular mentions
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louisakflo wrote a review Apr 12
Hong Kong, China36 contributions63 helpful votes
+1
Our plan was aimed at a relaxing holiday, just it is also overlapping with my birthday. After the COVID, things change, but they can still remember it’s my birthday time. Everything has been well taken care of from the moment I get off the ferry. After check-in, they surprise me with a very nice bunch of flowers. This is really very warm and touching. When they guide us to the suite, they make another surprises to me as they already decorate the suite very nicely. They also spoiled me with many gifts from the minute I enter and left the hotel. I enjoyed every moment I stay in the hotel. Apart from having dinner outside and visit Casino downstairs, I don’t want not get out of my room. We have fun in roof top swimming pool, relax with the message chair afterwards. The rooms itself is top-notch in terms of comfort, cleanliness, and amenities. We spent 4D3N for this trip but we still felt not enough. The stay was impeccable, staff are very nice and helpful. You could see they can remember customer’s name to make everyone knows they care about you. Okura is just like my 2nd home. I would like to express my heartfelt thanks to Frost, Tei, Cathy, Chloe, Kobe, Brittany, Jiggy, Momoe, Yuki, Abby, Kenny, Ivy, Justin, Xie xie …….and everyone in the Executive Lounge. Thanks for taking care of me, nice decoration, flowers, gifts, cakes and everything. I really had an unforgettable and fabulous birthday. We can't wait to return for another remarkable stay!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: Complex had a lot of varieties of restaurant, the outdoor pool is huge and good play
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded 6 days ago
Dear Ms. Louisakflo, Happy Birthday and welcome back to Hotel Okura Macau! We are very delighted to hear that you had another wonderful stay with us, especially during such a special occasion. From your reviews and photos, we are sure that our staffs are making their efforts to make our guests happy. Your compliments to our staffs are truly appreciated and it definitely motivates our staffs! Once again, it was a pleasure to have you again as our guests and we hope to have you back in the near future and take part in more of your life celebrations and milestones. Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Winnifred T wrote a review Apr 10
2 contributions
+1
What a spectacular place! Hotel Okura Macau. From the moment we checked in. Johny and Nash were so warm and friendly. Nash helped us carry our bags to our room and was a wealth of information of where to explore, eat and experience in Macau. The rooms are luxurious, spacious and completely modernized. Jaypee provided excellent service for our room I highly recommend this magnificent property fit for royalty
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded 6 days ago
Dear Ms. Winnifred T, Thank you for staying with us and taking the time to share your pleasant stay experience with us. We are glad to hear about your compliments to our staffs, especially Johhny and Nash at Front Office and Jaypee at Housekeeping. It was a pleasure to have you as our guests and we look forward to welcoming you back to Hotel Okura Macau in the near future! Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hanna wrote a review Apr 6
21 contributions3 helpful votes
Had a fabulous stay here. The hotel is lovely with stylish spacious comfortable room. Our King size bed was huge! They were able to give us connecting room for the children which was great. They were so generous and kind to the kids spoiling them with gifts. All the staff were great especially with the kids particularly Val and Pia and they loved it. Compared to some of the other hotels it was more stylish and less flashy and was a welcome calm in a hectic place. The amazing pool deck was fantastic and we could have easily spent all day there. Better than the water park at studio city in my opinion. Thanks for a great stay.
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Date of stay: April 2024Trip type: Traveled with family
Room Tip: You can get a cabana from the neighbouring hotel of Banyan Tree to really make the most of the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded 1 week ago
Dear Ms. Hanna, Thank you for staying with us with your family and taking the time to provide us feedback of your pleasant experience. We are glad to hear that your stay with us was fabulous one and your compliments to our staffs Val and Pia is truly appreciated. It was a pleasure to have you as our guests and we look forward to welcoming you back to Hotel Okura Macau in the near future! -- David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jasmine L wrote a review Mar 2024
1 contribution
Guest service representative Nash is super friendly & helpful. Since we stepped out from taxi, Nash assisted us with our luggage and provided us with warm greeting. After we check in, Nash lead us to our room and explained the room features to us. Will definitely enjoy our stay with such great hospitality!
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded Mar 14, 2024
Dear Ms. Jasmine L, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. We are pleased to hear that our staff Nash has made your stay pleasant. It was a pleasure to have you as our guests and we look forward to welcoming you all back to Hotel Okura Macau in the near future! Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wang wrote a review Mar 2024
3 contributions
Had such an amazing and pleasant stay at Okura.. the friendly concierge and front office staff made us feel welcomed the moment we arrived. Check in was a breeze. The rooms were in tip top condition, they had welcome toiletries kits for children as welll as colouring sets. The edutainment activities were fun and engaging with caring staff supervising our children. The pool was just nice with friendly and courteous staff including the friendly life guard from Nepal who was so helpful. Mr Zed the concierge belllboy was amazingly helpful and friendly. Will definitely recommend to friends and family.. sadly the wave pool was closed for winter.. looking forward to visiting again❤️
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Go during end of spring, summer and autumn..
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded Mar 6, 2024
Dear Valued Guest Wang, Thank you for staying with us and taking the time to write us a review. We are pleased to hear that you and your family had a pleasant stay with us. Your compliments to our staffs, especially Zed at the porter is truly appreciated. Besides, we are happy to inform that our Grand Resort Deck will be reopened in the beginning of April, please follow our official website for the latest news! It was a pleasure to have you as our guests and we look forward to welcoming you all back to Hotel Okura Macau in the near future! Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Culture34016213762 wrote a review Mar 2024
1 contribution
Many thanks for preparing a nice room. Ada.w san and Brittany san, thanks for wonderful decorations for my mother's 60th birthday celebration! Thank you, Momoe san, for your careful check-in and escort us to the room. Eren san welcomed us with a kind responce and a nice smile. Thank you for the extra bed, Weyne san. it makes our stay more comfortable. Our first trip to Macau is going to be a great one thanks to Hotel Okura.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded Mar 4, 2024
Dear Valued Guest, Thank you for staying with us to celebrate your mother's 60th birthday. We are glad to hear that you and your family had a wonderful stay, especially during such a special occasion. Your compliments to our staffs- Ada Wang, Brittany, Momoe, Eren and Wayne are truly appreciated. It was a pleasure to have you as our guests and we hope to welcome you back to Hotel Okura Macau in the future! Thank you. Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MIMI T wrote a review Feb 2024
2 contributions
Our experience at Okura Hotel in Macau was nothing short of exceptional from the moment we arrived. The warm and fabulous welcome we received set the tone for our entire stay. The staff at Okura Hotel were not just excellent; they were friendly, helpful, and genuinely nice, making us feel incredibly welcome and valued throughout our visit. The rooms at Okura Hotel deserve special mention for being top-notch in terms of comfort, cleanliness, and amenities. We were impressed by the luxurious decor, the attention to detail, and the overall ambiance of the rooms. It was truly a relaxing and comfortable space to unwind after a day of exploring Macau. In conclusion, Okura Hotel exceeded our expectations in every aspect. The combination of friendly and helpful staff, along with the impeccable rooms, made our stay truly memorable. If you are looking for a hotel that offers top-notch service and accommodations in Macau, Okura Hotel is the perfect choice. We can't wait to return for another remarkable stay!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded Mar 1, 2024
Dear Ms. Mimi T, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. We are glad to hear that Hotel Okura Macau has exceeded your expectations in every aspect. From your feedback, we can feel that your stay with us is unforgettable. It was a pleasure to have you as our guests and we look forward to welcoming you back to Hotel Okura Macau in the near future! Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joey L wrote a review Feb 2024
1 contribution
+1
Super thanks for Okura hotel for excellent and cozy service. Executive Lounge staffs, Tei, Chloe and Momoe are all fantastic. Especially Tei, he helped us to organise my Macau trip with very warm and family tone. My parents felt very comfortable in our stay with his service. Special thanks to Kobe, Jiggy and Brittany for the surprised kid’s birthday cake, kid’s tent, jacuzzi and all room service. I appreciated very much for the wine and champagne served in my suite. Many thanks to the concierge staffs Edith, Addison and Justin. They showed warm and very polite welcome to us. Oh, can’t forget the super nice housekeeping service from the team and Manager, Lawrence. I will visit Okura when I visit Macau again because it’s great experience for my whole family. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ five stars hotel, 10 stars service quality, highly recommended.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: If u hv kids, highly recommended to stay in Okura because it’s convenient to get on Macau light...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded Feb 18, 2024
Dear Ms. Joey L, Thank you for staying with us with your family and taking the time to write a review about us. We are pleased to hear that our Okura team was instrumental to make your Macau trip memorable and unforgettable. We are highly appreciated your compliments to our staffs- Tei, Chloe, Momoe, Kobe, Jiggy, Brittany, Edith, Addison, Justin and Lawrence. It was a pleasure to have you as our guests and we look forward to welcoming you back to Hotel Okura Macau in the future! Best Regards, -- David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Eddy N wrote a review Feb 2024
Rotterdam, The Netherlands1 contribution
I really enjoyed the stay in hotel Okura. It was a great experience. They suprised for my birthday with a birthday cake. I really appreciate that. The service was fantastic. Many thanks to the staff. Especially thanks to John and Krystal! They helped us a lot. Eddy N.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded Feb 18, 2024
Dear Mr. Eddy N, Thank you for staying with us to celebrate your birthday and taking the time to write us a review. We are glad to hear that you had an unforgettable stay with us and your compliments about John and Krystal at Front Office. It was a pleasure to have you as our guests and we hope to welcome you back to Hotel Okura Macau in the future! Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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K G wrote a review Jan 2024
London, United Kingdom2 contributions
A five star experience! Thank you so much for the warm welcome. Special mention to Krystal and Jiggy for organizing such wonderful surprise to celebrate our wedding anniversary. We would also like to commend Yuki in the executive lounge who assisted us with a very smooth check in process and offered us snacks and refreshments. Highly recommended hotel service!⭐️⭐️⭐️⭐️⭐️
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded Jan 30, 2024
Dear Ms. Karen G, Thank you for staying with us to celebrate your wedding anniversary and taking the time to share your pleasant experience. We are pleased to hear about your compliments to our staffs Krystal, Jiggy and Yuki. It was a pleasure to have you as our guest and we hope to welcome you all back to Hotel Okura Macau! Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$195 - $678 (Based on Average Rates for a Standard Room)
LOCATION
ChinaMacau
NUMBER OF ROOMS
488
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL OKURA MACAU $136 ($̶1̶5̶0̶) - Updated 2024 Prices & Reviews - China

Frequently Asked Questions about Hotel Okura Macau
What are some of the property amenities at Hotel Okura Macau?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Hotel Okura Macau?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Okura Macau?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Are there opportunities to exercise at Hotel Okura Macau?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Hotel Okura Macau have an airport shuttle?
Yes, Hotel Okura Macau offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Okura Macau have airport transportation?
Yes, Hotel Okura Macau offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Okura Macau?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Okura Macau offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Okura Macau?
The staff speaks multiple languages, including Chinese, Japanese, and Filipino.
Does Hotel Okura Macau have any great views?
Yes, guests often enjoy the park view available here.
Is Hotel Okura Macau accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.