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Hotel Okura Macau

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#6 of 93 Hotels in Macau
Certificate of Excellence
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Hotel Okura Macau
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1,248 Reviews from our TripAdvisor Community

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Showing 661: English reviews
Macau
1 review
5 of 5 stars Reviewed yesterday NEW

this is my 2nd time to stay here .. I feel.really appreciate for coming here again. I like the service and their warmful caring. Their location is near the beach . They give me a little gift for my anniversary.

Review collected in partnership with this hotel

Helpful?
Thank Mecky N
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This is my second time to stay Okura. Services provided was great. The room was great and clean. My daughter especially loves the bath tub and the toilet. Breakfast was great too. However the swimming pool in 29/F was a bit small though there were massage, fitness room and beauty treatment there. Having fun in grand resort deck for us.

Helpful?
1 Thank 443patricky
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear 443patricky, We felt glad and joyful for your return stay and Okura still in your list despite of so many others newly opened hotel. Cleanliness is always our care point to provide high standard and comfortable stay especially room and bed part, built-in intelligence toilet left an outstanding stay value and return rates for guest. Some of them feel... More 

Greater Perth, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed for 3 nights in a Okura deluxe room with executive lounge access. Thanks to all lounge staff especially Grace for making our stay one we will never forget By far the best hotel we have stayed in World Wide . Sunny and his staff in the bar were fantastic. Would recommend this hotel in Macau to anyone looking for... More 

Helpful?
Thank Darryl B
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Darryl B, Thank you very much for choosing Hotel Okura Macau as your holiday destination. We are thrilled to read that you enjoyed our services, thank you especially your compliment to Grace, lounge team member and sunny. Your compliments will forward to all concerned staffs and departments, they were overjoyed to learn of your wonderful stay in our hotel.... More 

Level Contributor
163 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We lived in the superior suite in the Okura Hotel. The room was relatively spacious with 99 square meters in total. The room includes a small kitchenette nearby the living room, a dining room, a spacious living room with a sofa that can accomodate 1 person for sleeping. Inside the bedroom there is a large double bed which can accomodate... More 

Helpful?
Thank Justin C
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Justin C, We are glad that you enjoyed the stay especially water fun part and thank you for the time sharing your feedback stay. Undoubtedly our superior suite is famous room type for honeymoon couple or family with steam and sauna facilities, huge bed room area that fulfill everyone needs and meets. To bring out the truly Japanese style... More 

Macau
1 review
4 of 5 stars Reviewed 1 week ago

I'm so pleased on gorgeous service & arrangement for our 2nd wedding anniversary esp. cake and red wine. It's so surprised & impressed to us! Also the welcome drink is so unexpected. it's so thoughtful and sweet.

Review collected in partnership with this hotel

Helpful?
Thank phoebe_siuping
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear phoebe_siuping, Thank you for stay with us during your special day, We strive to make each and every guest's stay comfortable and relaxing especially for the guest to celebrate their special occasion. We are overjoyed to know that you are satisfied with the arrangement and sincerely hope the small gifts can convey our best wishes. thank you for sharing... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago

An extraordinary experience in the Imperial Suite with my husband and 3 years son. The room is luxurious, well designed and home like. With excellent and professional service, we enjoyed our stay very much. The staff are welcoming and kind. The buffet breakfast is with high quality and kids friendly. Special thanks to the hotel staff Yuka, who accompanied my... More 

Helpful?
Thank maggiege2016
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear maggiege2016, Thank you for your praise of our hotel. We are happy to be able to provide you and your family with the perfect environment to enjoy the family holiday, We are glad to hear the compliments towards our staff which have been shared among all team members that eventually delighted them and made up their day. It is... More 

Hong Kong
1 review
3 of 5 stars Reviewed 1 week ago

Check in and check out processes were not speedy enough. However, the staff were polite and friendly. The rooms were clean and comfortable. The room service was good. My kids like to play in the Skywave Pool and use the jaguzzi in room.

Helpful?
Thank YKLEUNG2016
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear YKLEUNG2016, Thank you for staying with Hotel Okura Macau and we do really appreciate your effort on spending time to share your staying experience with us at TripAdvisor. We are glad to hear the compliments towards our staff which have been shared among all team members that eventually delighted them and made up their day. On the other hand,... More 

Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

A very subtle Japanese hotel amongst the glitz and glam in Macau. Its a little gem with an oriental touch. Love the Japanese details, like littles gifts in the bed in the evening, a little surprise is always nice. Great food from the in room dining menu.

Helpful?
Thank Onez L
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Onez L, Thank you for your time on sharing the experience of your stay in Hotel Okura Macau at TripAdvisor. Hotel Okura Macau has always been adhering to the gracious Japanese hospitality with sincerity. We constantly strives to meet every guests’ need as one of our mission in order to ensure that wonderful vacation was provided to each guest... More 

1 review
5 of 5 stars Reviewed 1 week ago

We stay in a junior suite with our kids for two nights. The suite, with steam bath and Jacuzzi, was clean and spacious. The services, breakfast and facilities were excellent, in particular for the complimentary birthday cake and surprise for my husband. The skytop wave pool and adventure rapids are fun. Good for family trip!

Helpful?
Thank rlouie
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear rlouie, Thank you very much for sharing your wonderful Okura experience with us on Tripadvisor. We are glad to hear your husband feel surprise for birthday arrangement and enjoyed our services, especially the suite room facilities with breakfast that you like as well grand resort deck that you spend a quality time with your family. Our team loves to... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I would like to particularity appreciate the courteous behavior of Concierge - Jet towards our recent stay at your hotel. When we arrived our room with Jet carrying our luggage, he proactively offered the assistance to help us connecting to hotel Wi-Fi and introducing the room's feature such as using the electric clock to charge the iPhone and how to... More 

Helpful?
Thank adonisc50
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear adonisc50, We sincerely appreciate your kind words of support and recognition regarding our colleague’s efforts to ensure guest satisfactory during the stay. As you mentioned, it is always our standard to anticipate our guest needs by introducing the usage of facilities as well as providing efficient luggage assistance. Being attentive to details is consistent with our service principle “Delivering... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 

Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau
Price Range: $151 - $632 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Booking.com, Agoda, HotelTravel.com, Orange Marketing Services, Japan Co., Ltd., Travelocity, TripOnline SA, Expedia, Hotels.com, Odigeo and Priceline so you can book your Hotel Okura Macau reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Business Hotel in Macau
#4 Romantic Hotel in Macau
#6 Luxury Hotel in Macau
#7 Family Hotel in Macau
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