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Hotel Okura Macau

#5 of 94 Hotels in Macau
Certificate of Excellence
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Hotel Okura Macau
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1,192 Reviews from our TripAdvisor Community

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Showing 634: English reviews
Hong Kong, China
1 review
5 of 5 stars Reviewed 3 days ago NEW

Best choice in Macau with excellent services provided, good location and the fantastic swimming pools and slides. Our family enjoyed very much the stay at the hotel and definitely will pick this hotel next time.

Helpful?
Thank teresapoon
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Teresapoon, Thank you very much for sharing such a wonderful review on Tripadvisor. We are overjoyed by your high praises and to impress all guests. Our team is grateful to read your 5 star review and we truly appreciate your patronage and support to Hotel Okura Macau. Once again, thank you for sharing your excellent experience with us; we... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 5 days ago NEW

After having this experience, I must choose Okura Hotel again. All facilities, services and rooms are excellent. I am highly recommended this hotel to you. This is easy to find Shuttle-bus after I left the pier. I do not wait a long time, I can have shuttle bus to hotel directly. When I step in to Okura Hotel, I though... More 

Helpful?
Thank MSPeople
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear MSPeople, Thank you for choosing Hotel Okura Macau and spending a wonderful summer holiday with us. We endeavor to maintain our service standard and make memorable stay for every guest. Kimono Ladies as our hotel ambassador enhance the scene of Japanese style service feeling, as like you are currently at Japan and room design structure mainly with comfortable and... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

This is my fifth stay at Hotel Okura Macau in 3 years. As usual, the Hotel gives me a very good impression. The room is very comfortable with 2 double beds. We can choose the type of pillows without extra charges. The Guest Service Attendent (Miss Raimu Oride) & the House Keeping Staff are very nice and I really need... More 

Helpful?
Thank anniel792
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear anniel792, Thank you for loyalty and choosing Hotel Okura Macau for spending a wonderful summer holiday with us. We are very glad to know that you enjoyed your stay very much on this visit and the rooms as well as pillow type with service were to your favorite. Your compliment has been conveyed to the relevant team which definitely... More 

Hong Kong, China
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Our event specialist efficiently responsed to our requests during meetings. Light snacks and refreshing drinks were specially arranged. Great and stable wifi connection inside the hotel. Without her help, our event could not be so smooth and perfect!

Helpful?
Thank Kristy_Ou
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Kristy_Ou, Thank you for sharing your meeting experience with us. We do appreciate the kind words that you commented on light snacks, refreshing drink and stable Wi-Fi connection support during your meeting. It is always a pleasure to offer our services with Japanese style hospitality to our leisure guests and business-oriented guests. We hope that Hotel Okura Macau will... More 

Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

When the hotel's concierge, Tom Jones Jordan, learned we were celebrating our anniversary at the Okura, the entire staff took special care to ensure our comfort and ease. From the smooth check-in and upgraded room (at no charge) to the surprise bouquet of flowers in the room (coordinated with my husband), to bookings at restaurants and Macau sight-seeing tips, we... More 

Helpful?
1 Thank Bagspacked2016
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Bagspacked2016, It was our pleasure to serve and know that you have an memorable anniversary stay at Okura Macau. This compliment has been shared among our team especially Tom and Grace who over excited hearing this, allow us to express “Thank You” for being our guest and giving chance in preparation of your special occasion. We always hope that... More 

Taipei, Taiwan
1 review
5 of 5 stars Reviewed 1 week ago

Great comfort and service starting from the check-in. Afternoon tea was a great bonus package. The pool area was great fun for kids and parents. Given all the above, nearby restaurants, shopping and casino become just a plus.

Helpful?
Thank kevintan10
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear kevintan10, Thank you for sharing your staying experience with us and we are very proud that you received quality of services from our colleagues. We do appreciate the kind words that you commented on the afternoon tea which is included in room package and glad that it was suit to your taste and preferences. Your compliment has been conveyed... More 

Macau
1 review
5 of 5 stars Reviewed 1 week ago

We feel enjoyable and relaxing during our stay in Hotel Okura. My 2 sons love the hotel very much especially the skywave pool, they can find a lot of fun there! I can easy find something to eat as there has various food inside the hotel foodcourt.

Review collected in partnership with this hotel

Helpful?
Thank teresa82_kwok
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear teresa82_kwok, Thank you very much for choosing Hotel Okura Macau and sharing your staying experience at TripAdvisor. We felt honored to know that you had an enjoyable and relaxing stay with us on your recent visit. Besides, it is very glad to know that both of your precious sons love our hotel much and they managed to enjoy the... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 2 weeks ago

It is a very remarkable stay. When we have checked in, we are invited to execuive floor with a drink and welcome cookies. They arranged special amenity for my birthday daugher with a delicious cake and birthday card. If you plan to visit water world, this hotel is most convenient and accessible. My family said it is best hotel. I... More 

Helpful?
Thank Belindalam1234
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Belindalam1234, Thank you very much for sharing your precious feedback on Tripadvisor. We appreciate the kind words you shared about your check-in experience. We are so glad that the welcome drinks and cookies were all to your liking. It is delighted to learn that the efforts of our hotel result in an enjoyable stay. Indeed, it is especially rewarding... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I decided to book one night for our wedding anniversary. Of course we decided to bring both our girls with us. The hotel staff offered us a raspberry chocolate cake and a bottle of wine. The cake is a decent size for 4 people and i give it a thumbs up, it was yum! We asked for... More 

Helpful?
Thank riakiok
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear riakiok, Thank you so much for choosing Hotel Okura Macau to celebrate your wedding anniversary. We really appreciated for your time to write us an excellent review on TripAdvisor. It is our pleasure to prepare the Raspberry Chocolate Mousse Cake and Wine on this special occasion by knowing it in advanced and we felt honor to know that it... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It was my very first time to stay in Okura, and i chose this hotel to celebrate my boy friend's birthday. I sent some emails before my trip since i had some enquiries & request, the reply were amazinly promt and professional. Check-in was smooth, we were invited to Club counter to check in. Welcome tea with cute snacks served... More 

Helpful?
Thank Su Jeong P
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Su Jeong P, Thank you for your very first review of Okura Macau and time for sharing this feedback with online members. We endeavour to maintain our service standard and make memorable stay for every guest. Kimono Ladies as our hotel ambassador enhance the scene of Japanese style service feeling, as like you are currently at Japan and room... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 

Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau
Price Range: $170 - $646 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Agoda, Orange Marketing Services, Japan Co., Ltd., Priceline, Hotels.com, Otel, Travelocity, Odigeo, Expedia and HotelTravel.com so you can book your Hotel Okura Macau reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Business Hotel in Macau
#4 Romantic Hotel in Macau
#5 Luxury Hotel in Macau
#7 Family Hotel in Macau
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