HOTEL OKURA MACAU $142 ($̶1̶6̶3̶) - Updated 2019 Prices & Reviews - China

4.5

Location

Cleanliness

Service

Value

Certificate of Excellence

The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau.

Full view

Property amenities

Free High Speed Internet (WiFi)

Pool

Fitness Center with Gym / Workout Room

Room Service

Restaurant

Bar/Lounge

Spa

Airport Transportation

Banquet Room

Breakfast Available

Business Center with Internet Access

Casino and Gambling

Concierge

Conference Facilities

Dry Cleaning

Heated pool

Hot Tub

Indoor pool

Laundry Service

Meeting Rooms

Multilingual Staff

Outdoor pool

Public Wifi

Shuttle Bus Service

Wheelchair access

Room features

Air Conditioning

Family Rooms

Minibar

Non-Smoking Rooms

Smoking rooms available

Suites

Good to know

HOTEL STYLE

Park View

Trendy

HOTEL CLASS

Full view

Contact

Avenida Marginal Flor de Lotus, Cotai, Macau China

Name/address in local language

Getting there

Macau Airport6 mi

Zhuhai Airport8 mi

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Nearby restaurants

The Ritz-Carlton Bar & Lounge

5 minBar

Lai Heen

3 minAsian

The Ritz-Carlton Café

5 minFrench

Macallan Whisky Bar & Lounge

3 minBar

See all nearby restaurants

Nearby attractions

The Broadway

5 minNeighbourhoods

T Galleria Beauty by DFS, Macau, Galaxy Macau

2 minShopping Malls

Zero Latency VR Macau

4 minGame & Entertainment Centres

See all nearby attractions

1,796Reviews

1,778Photos

23Q+A

100Room tips

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Popular mentions

Highly recommended

From the moment we made our booking with Hotel Okura we could feel the instant connection between the hotel and client(s). Their staff are very polite and try to provide best service, though I can still see some of them would need a little more time to be trained and doing…

Date of stay: February 2019

Response from OkuraMacau, Guest Relations Manager at Hotel Okura Macau

Responded yesterday

Dear adonischeung, Thank you for choosing our hotel as your short stay vacation’s accommodation in Macau, attention to minor details and to provide best stay experience are one of our main principle and thought. At Hotel Okura Macau, our team members always strive for perfection and try our best to provide the genuine Japanese Hospitality for our honored guests. We could not be happier to learn that you have found your stay with us to be great, with particular regards to the personal and efficient services. Once again, thank you for your time on sharing us this review on TripAdvisor and your compliments has been sharing among colleagues which definitely made up their day. We would like to have you as our loyalty guest and look forward to your upcoming stay. Best Regards, Hotel Okura Macau

terrible experience

I have been a patron of the Macau Okura Terrace Restaurant for the past couple months because of its hospitality mostly from the staff "Cathy" and "Ivy. However after an incident on 2 Feb 2019, I do not believe I shall be going there again. The problem did not come from the…

Date of stay: February 2019

Response from OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau

Responded 6 days ago

Dear lest7000, We would like to express our deepest regrets of the great deal of frustrations and discomforts which you and your family members experienced. Our executive lounge offers complimentary access to guests staying on suites / club floors. When our team members found out that your family members were waiting for the opening of Terrace restaurant which is located on the same floor, our team members immediately invited them to have a sit on our coach until Terrace opens. It is always our philosophy to pay additional care to elderly people. Perhaps our team members did not wish to embarrass your family members that they are not entitled with the executive lounge access, they did not give a straight and clear answer when asked. Unfortunately, this well-intentioned action eventually led to a huge misunderstanding. It is a pity that their acts of kindness and sense of empathy toward your family members were misapprehended. Please rest assured that we will definitely provide further training in terms of delivering assertive response to prevent misleading their original benevolent and sincere thoughts. On behalf of our hotel, we are thankful for your time sharing such a constructive feedback with us, your understanding is truly appreciated. While this experience may have left you with unpleasant impression on our hotel, we would be grateful for your continuous support and patronage. We look forward to having the privilege of serving you and your family once again in the near future. Yours sincerely, Gloria Leung Guest Services Senior Manager

+2

Wonderful family hotel, peaceful

From our experience, This hotel is truely able serve mommy's need. we'd stayed at deluxe room for a night with executive access at 6fl. All staffs are polite and well trained..They arranged "Baby Cot, Baby Tub set, and Milk bottle sterilizer" without any charge, and those are…

Date of stay: February 2019

Response from OkuraMacau, Guest Relations at Hotel Okura Macau

Responded 1 week ago

Dear wacharapornw, Thank you for your wonderful feedback. We appreciate the kind words you shared and this recognition is the energy for us to continue exceeding guests' expectation. We are happy to hear about your dining experience at our signature Japanese restaurant Yamazato. It offers breathtaking view of Galaxy gardens and Macau while serving the best Japanese cuisine. We hope our hotel will always be your number one choice when you and your family come back to Macau again. We look forward to welcoming you for another unforgettable stay in the near future. Yours Sincerely, Guest Relations

Fantastic.

Stayed here with the Mrs for one night only, unfortunately. Excellent accommodation with a wonderfully sized bathroom. Super comfy bed and towels, too. Staff could not be more friendly and all were very personable and efficient. I can only highly recommend the hotel and would…

Date of stay: January 2019

Response from OkuraMacau, Guest Relations at Hotel Okura Macau

Responded 3 weeks ago

Dear senninha888, Thank you for choosing Hotel Okura Macau for your holiday destination. We are very glad to know that you enjoyed your stay very much with our great accommodation and excellent customer service. it is always our pleasure to ensure all guests to have a memorable and carefree vacation with warmest hospitality especially likes you to enhance the touching sense of Asian Heart during their your stay. Your comments will definitely assist the travelers in making the best choice of hotel while travelling to Macau. Once again, thank you for spending value time to write us the feedback and We sincerely hope that we have the opportunity to welcome you back again in the nearest future with our signature Japanese style hospitality. Sincerely, Guest Relations

+3

highly recommended

the room was spacious. facility and amenity were carefully thought-thru. hotel room and bathroom were clean and well-equipped. hotel rooms were quiet and comfortable. some minor touches we appreciated, - it's one of the rare hotel among the same price range which offers an…

Date of stay: January 2019

Response from OkuraMacau, Guest Relations at Hotel Okura Macau

Responded Jan 5, 2019

Dear dhui, Thank you for choosing our hotel as your short stay vacation’s accommodation in Macau, attention to minor details and to provide best stay experience are one of our main principle and thought. Besides of durable material used for building, our team has put lot of efforts in maintenance to retain its original creature. The concept continues with clean service to ensure comfortable area provided for guest that call temporary home. Moreover, the lightning setup with 3 different sense of sight just in the room and increase the changes of sensibility. Our hotel has selected carefully for in-room amenities to added on the level of quality of stay. Your recommendation will definitely bring us lot of attentions and encouragement to our members. Thank you for your good words and review towards us, we look forward to welcoming you back again or during the operation of Grand Resort Deck in next summer! Yours Sincerely, Guest Relations

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Professional photo exclusively commissioned by TripAdvisorHotel Okura Macau

The Superior Suite at the Hotel Okura Macau

Professional photo exclusively commissioned by TripAdvisorHotel Okura Macau

The Deluxe Room at the Hotel Okura Macau

Professional photo exclusively commissioned by TripAdvisorHotel Okura Macau

The Superior Suite at the Hotel Okura Macau

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Will be stay over few night in coming December . Any free Shuttle Bus provide for customer to go tourist attraction area like Venetian Macau or Ruins of St Paul?

The hotel has free shuttle bus take the customer to the nearby hotel and also to the nearby of Ruins of St Paul. The customer service will provide valuable information.

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I would like to ask about the connected rooms, how many beds does it have, and how many bathroom? we are 4 adults and 2 kids ( 5 and 10yrs)

I am not sure but I stayed at suit which always has two toilets, one bathroom and one big bed !

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okura's indoor pool is open until what time?

I think it was 10 pm

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Is airport transport to and from hotel free ?

Dear puath2000, Thank you very much for your enquiry. Free shuttle bus service is provided between Galaxy Macau and Macau international airport. Please visit the schedule on our official website or Galaxy Macau website. Best regards, Hotel Okura Macau

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What's the price for buffet breakfast at Okura hotel / Galaxy hotel / JW marriot hotel if not included in rooms rate? Is there any discount for hotel residence?

Dear Maryam M, Thank you very much for your question. The price for breakfast is MOP 190+10% for adult, MOP 95+10% for kids (5-11 yrs). We have special breakfast inclusive rate plans available online. Best regards, Hotel Okura Macau

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