Hotel Okura Macau
2,037 reviews
#8 of 124 Hotels in Macau
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Galaxy Macau, Avenida Marginal Flor de Lotus Cotai, Macau China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (769)
Dining (178)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 10/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Okura Macau
Updated 10/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 124 hotels in Macau
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Water park
Free airport transportation
Business Center with Internet Access
Wifi
Hot tub
Lazy river
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Swimup bar
Poolside bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Trendy
Languages Spoken
Chinese, Filipino, Japanese
Location
Full view
95Great for walkers
Grade: 95 out of 100
50Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Contact
Galaxy Macau, Avenida Marginal Flor de Lotus Cotai, Macau China
Name/address in local language
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2037Reviews25Q+A100Room tips
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Popular mentions
Okura Hotel Macau gives us the most unforgettable experience for me and for my wife. Hotel staff are all great from front office staff, bellman, housekeeping and most especially to hotel duty manager. Every details of the property are well explained to us upon check in and provided us the best service until check out. I was amazed when they sent a birthday cake and redwine for my wife's birthday even without asking. That experience really appreciated by my wife which makes her more happy the entire day. Hotel duty manager offer us late check out so we can enjoy more with their hotel facilities. Overall, hotel amenities are all great and excellent service beyond compare. It was a memorable experience and will definitely book the same hotel again and again and again...... "The only 7 Star Hotel experience in Macau⭐⭐⭐⭐⭐⭐⭐" 😍😍😍👍🙏🙏🙏…
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Date of stay: June 2021Trip type: Traveled as a couple
Helpful
Our staycation in hotel okura macau is excellent we really enjoyed our two days stay there. From the check in all staff are nice polite and very accommodating they arranged a cake to great us in our anniversary and when we check in at the room it was enchantingly beautiful we loved the room and then we go to the grand resort deck it was beautiful we really enjoyed our swim there at night they deliver our cake and we celebrate our anniversary in our room with food and wine and we have a good night sleep the next day we check out and again all the staff are nice and polite and we still enjoy the day in the resort deck. We will definitely comeback in hotel okura macau 😊
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Date of stay: June 2021Trip type: Traveled as a couple
Helpful
Response from Hotel Okura Macau, Owner at Hotel Okura Macau
Responded yesterday
Dear janisian02, Thank you for your review and we're pleased that everything is well arranged. We always maintain our room in good condition for comfortable stay enjoyment. We are looking forward to your next visit and please let us know if there is anything need to prearrange. Grand Resort Deck is open to public till next season and you may enjoy at our indoor pool if you're happy to play around the pool. Yours Sincerely, Guest Relations
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+1
Excellent service in every way. I am so happy i have experienced the Japanese way of hospitality even if i am here in Macau. I would like to give credit to all the staff. Everyone is so helpful, accommodating and kind. Because of that we will be back again. See you on July for my daughter's 8th birthday.
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Date of stay: May 2021Trip type: Traveled with family
Helpful
Response from Hotel Okura Macau, Owner at Hotel Okura Macau
Responded 4 days ago
Dear Alikuykuy27, Significant day celebrating golden anniversary and we are glad to have them in our hotel. We hope everything is well prepared and shining as gold as the celebration. We look forward to your next arrival and please contact us in advance for amenity preparation. Yours sincerely, Guest Relations
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We had pleasant and memorable stay here. From the moment we arrived at the lobby till the very last moment we left we felt the warmth service of the staffs, specially front office Sam. The staff was caring and thoughtful enough to send a surprise amenity and handwritten greeting card for our anniversary. I can’t wait to go back and stay longer in this hotel.
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Date of stay: May 2021Trip type: Traveled with family
Helpful
Response from Hotel Okura Macau, Owner at Hotel Okura Macau
Responded 2 weeks ago
Dear RosaRoJa1521, We are glad to know you had a memorable Anniversary stay with great service provided by Sam. Thank you for the service rating and welcome back again for another stay. Yours Sincerely, Guest Relations
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It didn't take me a long time to decide where I wanted to celebrate my birthday, this hotel is and will always be my first choice. This is the only place that has the most welcoming staff; from the entrance door to the front desk. They are consistently nice and respectful literally any time of the day.
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Date of stay: March 2021
Rooms
Service
Room Tip: get a suite if you like your own sauna and jacuzzi
See more room tips
Helpful
Response from Hotel Okura Macau, Owner at Hotel Okura Macau
Responded 2 weeks ago
Dear Wonderisse13, Thank you for taking time sharing this experience at Okura Macau, we hope there are more and more chances for your celebration with us. Grateful for the hospitality received at here and let us know for another preparation. Yours Sincerely, Guest Relations
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PRICE RANGE
$159 - $422 (Based on Average Rates for a Standard Room)
LOCATION
ChinaMacau
NUMBER OF ROOMS
488
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Claim Your Listing Frequently Asked Questions about Hotel Okura Macau
Which popular attractions are close to Hotel Okura Macau?
Nearby attractions include The Broadway (0.2 miles), Tin Hau Temple (Taipa) (0.3 miles), and Zero Latency VR Macau (0.1 miles).
What are some of the property amenities at Hotel Okura Macau?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Hotel Okura Macau?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Okura Macau?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Okura Macau?
Conveniently located restaurants include The Ritz-Carlton Bar & Lounge, Urban Kitchen, and The Ritz-Carlton Cafe.
Are there opportunities to exercise at Hotel Okura Macau?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Hotel Okura Macau have an airport shuttle?
Yes, Hotel Okura Macau offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Okura Macau?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Okura Macau offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Okura Macau?
The staff speaks multiple languages, including Chinese, Japanese, and Filipino.
Are there any historical sites close to Hotel Okura Macau?
Many travelers enjoy visiting Our Lady of Penha (2.6 miles), Mandarin's House (3.0 miles), and Ruins of St. Paul's (3.4 miles).