My family has the most amazing weekend at Okura Hotel Macau. Everyone at this hotel was so nice to me and my family and had a great welcome by Wallace. We would like to thank Wallace for preparing a surprise to make my marriage anniversary very special. Our family agreed that Okura Hotel has the best guest service (even better than RC) in Galaxy Macau.
What a wonderful experience we had celebrating my 55th birthday at this hotel. We were given an upgrade to a room with a jacuzzi, sauna and steam shower room, a birthday sweet treat and a small bottle of lovely French wine. Chloe at check in walked us all the way to our suit and showed us all we needed to know regarding the function buttons etc. We ended having room service, for the suit was just too nice to leave. All staff was just amazing. Thank you for a wonderful birthday.
Two consecutive years now we celebrate our anniversary in okura hotel macau 🇲🇴 when we arrived we were greeted and assisted by a very nice guy gani he assisted us to our room. We visited also the grand resort deck and really have fun. Dinner at the apron oyster bar and grill when we got back to our room they serve our cake and wine by the Philippine guy in room service he is really nice and accommodating. Lastly we had a very nice sleep thank you again okura macau we will see you again next year😘😘😘
It is by far our favorite hotel in Macau. Although we are used to the excellent service of the hospitality team, the hotel always manages to surprise us! The entire team is detail-oriented and welcoming, but in particular the hospitality of Ms. Gloria Leung, Ms. Masami and Ms. Momoe is worth mentioning. The hotel environment is impeccably elegant, discreet and cozy. The hotel manages to be an ideal destination for families and couples at the same time. I can't wait to be at Okura again!
I booked the hotel to celebrate my boyfriend’s birthday. When we step in the lobby, Alan greeted and guided us to the check in counter. Tei helped us with the check in and escorted us to the room, when we entered the room, surprisingly they upgraded our room and arranged a lovely decoration. Alan also extended our check out time the next day for us to enjoy grand resort deck due to rainy day on our check in date. When we come back from dinner, the room is cleaned and provided turndown amenities 😆 Thank you everyone for your effort to making our stay in Okura more memorable and surprise in every moment! Just one thing that need to be improve, we called for an ice bucket unfortunately it didn’t arrive after 20minutes then we called again to check on the delivery, and it takes another 10 minutes to arrive.…
很滿意這次的住宿體驗，非常感謝Grace為我們這次入住提供了更豐富的安排，預訂房間後只是簡單提及過是慶祝週年紀念，本以為酒店只會安排蛋糕或者升級房間這些大眾化的安排，沒想到打開房間門進入房間第一眼就看見了房間內的週年紀念佈置，那一刻除了驚喜之外還有點感動，因為太過驚喜還特意去詢問一下，這個小佈置是由一位穿著日本和服的員工Momoe設計的，太讚了！！辦理入住時櫃枱的Jojo, Scott態度友善親切，而後來他們的經理Manuel剛好經過得知我們是慶祝週年紀念更主動給我們安排延遲退房，另一位員工William也前來送上祝福，簡單的一句祝福語卻讓我們再一次感受到日式服務的文化。由於下雨的關係我們改變了晚餐計劃，禮賓部Eric積極替我們跟餐廳協調並推介了該餐廳的招牌菜式給我們參考。在大堂遇見Thomas和Vince他們臉上總保持著笑容讓作為客人的我們都感受到他們的活力。 2022 is a special year of Hotel Okura Macau that to be one of the Forbes five stars hotel in Macau. From the room arrangement to the service, we are comfortable that all the staff are friendy with smile and poliet.
The staffs here were nice! Thomas was very passionate to introduce the hotel and room for us. The suit was really great too. It’s a nice place to stay here with family and friends. We must stay here once again!
First of all, thanks Lori and Grace from the Guest Relations arranged the birthday decorations and cake. It was really lovely. And i had a very satisfying experience at the front desk and he was patiently answered all the questions and provided a good guidance on the facilities. I love the Japanese style lobby and the hotel room was very comfortable and warm. And the cake was really yummy. Everything was satisfying here. Will definitely come again.
Wonderful staff… Wendy, Teresa and Jenny. Superior chef Takeda. The set is very well suited and we enjoyed very much. Friendly staff and excellent service. Under the leadership of Okura Hotel, a name to live up to. Very nice setting. We are so glad to have spent the evening and mingle with the service staff. Excellent!
Good service & food quality was amazing. Okura Macau is a family friendly hotel with kids amenities & the Okura lovely bears are their favorite. Thank you Okura Macau for creating a memorable Mother’s Day for my mum.