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Galaxy Hotel

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#11 of 94 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Galaxy Hotel
Galaxy Hotel
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2,156 Reviews from our TripAdvisor Community

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Showing 1,476: English reviews
Hong Kong, China
Reviewed 3 weeks ago

We have spent two nights at Galaxy. We played in Casino, going in we are really amazed that the security check people ID's and passport before going in that no underage can go in. Good job guys! The Hotel is very amazing, the customer service are brilliant everyone greet you with beautiful smile coming in and going out. Upon check...

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Helpful?
Thank purimakant
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. I am happy that you enjoyed our hospitality and thank you for your kind words to recognize our security team member who work very hard to provide a safe environment for our guest. It was our pleasure having you with us and we hope to welcome...

Reviewed 3 weeks ago via mobile

good Service !! happy to go back here , best breakfest , vest casino , best room , thank you galxy macau . evrything was sooooooooo perfectttttttt . we love macau and we love galxy , now we back home until the next time

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Helpful?
Thank Shahar E
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your positive feedback and a perfect rating. I am glad that you enjoyed every aspects of your stay. We look forward to welcoming you back in the near future. Best Regards, Nathan Yu Quality Assurance Manager

Philippines
Reviewed 3 weeks ago via mobile

We stayed at Galaxy to celebrate my mom's birthday. I'm glad we did because the stay has been very pleasant. Upon check in, we were welcomed by Unique. She was genuine all through out and smiling the whole time. She was also very proactive and made suggestions for our stay. After checking in, Vince took the initiative to bring out...

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Helpful?
Thank mikesaul28
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your time to review your stay with us. I am very pleased to hear our staff provided a pleasant stay with special arrangements. We look forward to welcoming you back to Galaxy Macau in the near future. Best Regards, Nathan Yu Quality Assurance Manager

Reviewed 3 weeks ago via mobile

Spent two nights there. Great place to stay and fantastic amenities. Though not a gambler we enjoyed the food and especially the all round free wifi. Best food is the teppanyaki. The room is too luxurious for us. And pampered with all the little touches. The connecting buses to various places were also good. Only weather was too cold to...

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Helpful?
Thank Edmund E
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your positive feedback and a perfect rating. I am glad that you enjoyed your stay and found time to try out some of the best food at Teppanyaki. We look forward to welcoming you back to enjoy our resort deck! Best Regards, Nathan Yu Quality Assurance Manager

Hong Kong, null, Hong Kong
Reviewed 4 weeks ago

the day when i checked in and unstuffing my belongings inside the room. someone was ringing the foor bell. when i tried to see who was outside and my room door was opened by the housekeeping!!!!!!!!!!!!! the young guy named Hugh talked to me that those 3 Chinese guy standing next to him was the guest staying in this room...

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Helpful?
Thank Maggie C
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear valued guest, Thank you for your feedback. I am sorry to read the issue happened during your stay which caused your disappointment and apologize our staff should waited longer before opening the room door. Please be assured that the issue was addressed and the necessary actions has taken in order to prevent another guest being similarly inconvenienced. I hope...

Steinbach, Germany
Reviewed 4 weeks ago via mobile

It's been my second time at this amazing hotel. Out of this world service from check in to check out. Dined at the Italian restaurant and as a chef I can only say one word "outstanding" knowledge of staff, friendliness etc. a well deserved 1 Michelin star restaurant. Check in procedure was an experience on its own. Lucy was great....

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Helpful?
Thank Chefmike_13
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear valued guest, We were absolutely thrilled to hear how much you enjoyed your time at Terrazza and your kind words for the service provided by our fellow team members. We look forward to welcoming you back! Best regards, Nathan Yu Quality Assurance Manager

Mumbai (Bombay), India
Reviewed February 18, 2017

Galaxy was our second hotel after Venetian Macau, at half the cost of Venetian, Galaxy provides all the facilities and amazing rooms to stay (Rooms little smaller than those of Venetian). Right from early check in to easy Check out, we faced no problem in galaxy and it was very comfortable stay. They have Vending machines on all floors and...

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Helpful?
Thank DilavarG
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear guest, Thank you for staying with us and taking the time to share your experience. We are delighted to hear that you had a wonderful stay. We look forward to seeing you again when you return to Galaxy Macau! Warm regards, Nathan Yu Quality Assurance Manager

Paranaque, Philippines
Reviewed February 16, 2017 via mobile

Quite a splendid view from the outside and once inside, one will be in awe of the design and ambience. Quite elegant and just a visual delight. Plus it is quite huge, bigger than most casinos. Staff are quite friendly and helpful. Amenities are quite complete. Lots of choices in terms of shops and restaurants as well.

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Helpful?
Thank SY J
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear guest, Thank you for your positive feedback and I am so happy to see you had a great stay. It was our pleasure having you with us and we hope to welcome you back soon. Best regards, Nathan Yu Quality Assurance Manager

London, United Kingdom
Reviewed February 16, 2017

The Galaxy Resort is a five star resort situated on the Cotai Strip on the Taipa side of Macau. Obviously there are the usual Macau basics like a huge casino and dozens of restaurants and shops. But there is so much more to see and do here. Within the resort itself are also the JW Marriott, Hotel Okura, Ritz Carlton...

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Helpful?
Thank japsara512
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear japsara512, What an awesome review! Thank you for staying with us and taking the time to share your experience. Your extensive review will be very helpful for future guests. We are glad that you enjoyed your time at our property. Thank you again and we hope to see you in the future. Best regards, Nathan Yu Quality Assurance Manager

Reviewed February 14, 2017 via mobile

I love the ambiance. The lobby and the entire shopping centre smells good. The room is extremely clean and cozy. All the staff are friendly and accommodating. I love everything about this place! We will certainly stay longer the next time we visit Macau.

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Helpful?
Thank Cherielynne D
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear guest, We were absolutely thrilled to read how much you enjoyed your stay with us at Galaxy and we look forward to welcoming you back! Truly yours, Nathan Yu Quality Assurance Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 

Additional Information about Galaxy Hotel

Address: Avenida de Cotai, Cotai, Macau, China
Location: China > Macau
Price Range: $131 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Galaxy Hotel 5*
Number of rooms: 1500
Reservation Options:
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Hotel Style:
#1 Top resorts Hotel in Macau
#5 Business Hotel in Macau
#9 Romantic Hotel in Macau
#10 Family Hotel in Macau
#11 Luxury Hotel in Macau
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Questions & Answers

Here's what travelers have asked, with answers from Galaxy Hotel staff and other travelers.
56 questions
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Questions? Get answers from Galaxy Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Every rooms are good”
 of 5 bubbles , 2 days ago | Read review
“High floor”
 of 5 bubbles F2557IAjanetl, 1 week ago | Read review
“High floor resort view”
 of 5 bubbles kennethyap222, 2 weeks ago | Read review
“We had the best view on higher floors”
 of 5 bubbles purimakant, 3 weeks ago | Read review
“Resort rooms are nice as they look over the Grand Resort Deck and add to the Holiday getaway feel!”
  • Living Room / Desk
  • Bedroom
  • Living Room
  • Bed
  • Living Room
 of 5 bubbles japsara512, Feb 16, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question