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Avenida de Cotai, Cotai Estrada da Baia de Nossa Senhora da Esperanca, Macau China
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Traveler (3525)
360
Panoramas (16)
Room & Suite (904)

About

#15 of 120 hotels in Macau
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Galaxy Hotel™ is an award-winning 5-star hotel located within Galaxy Macau™ integrated resort which offers 1.1 million square meters of unique entertainment, shopping and leisure experiences, including 120 dining options, over 200 world-renowned brands, and headline family attractions – from Grand Resort Deck with the world’s longest Skytop Aquatic Adventure Rapids, the World’s largest Skytop Wave Pool and white sand beach to authentic Pan-Asian dining options and live street entertainment at Broadway Macau, spas and a 10-theater 3D Cineplex. With its signature "World Class, Asian Heart" service philosophy, Galaxy Hotel sets a new standard for accessible luxury and comfort. The hotel offers 1,450 stylishly furnished rooms and suites, state-of-the-art facilities, fitness center and a heated pool with direct access to the Grand Resort Deck and other resort facilities. The hotel is just a 15-minute walk to Macau Old Taipa Village and guests can enjoy easy access to key check points, city center and other UNESCO heritage sites via the resort’s complimentary shuttle bus services.
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Room & Suite (904)904
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Water park
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot tub
Lazy river
Adult pool
Outdoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Evening entertainment
Kids club
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Shops
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Seating area
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
Chinese
3,503Reviews115Q+A100Room tips
Traveler rating
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Popular mentions
Marc Ge wrote a review Sep 25
Macao, Portugal32 contributions8 helpful votes
My husband and I are celebrating our 18th year anniversary and choose to stay at Galaxy hotel again. The check in staff was a nice lady. Plus the other staffs (i think the guy’s name is Christian) in the area also made sure to guide and assist us to go to the elevator area. However, i got disappointed when i was told that the room package that i booked is not the one that includes dining voucher. I did not argue with the checkin staff and just say ok but I made sure to let the feedback team knows about it. For me it is quite misleading because i saw the ads through facebook newsfeed. The feedback team was quick to response and sort things out tho I needed to pay more to get the that summer staycation package. I wanted to commend the team for making us feel special on this day. They put up an anniversary sign on the wall and sent us a delicious ice cream cake with a card. As always, we have enjoyed our stay.
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Date of stay: September 2020Trip type: Traveled as a couple
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Grazella wrote a review Sep 16
Macau, China121 contributions10 helpful votes
Start with checkin - the process was quite efficient and the agent saw it was my birthday and offered me cake or wine. What surprised me was she herself delivered the wine to my room after I checked in. That was a nice touch. We came here for the grand resort deck and it was a lot fun. However signage could be improved as it was difficult to navigate back to Galaxy Hotel from the Rapids. The room itself is quite small and a little outdated but still quite well maintained for the hotel's age. We had a good night sleep too. The only thing the management could improve on is checking of the rooms after cleaning. Our room had a terrible smell of smoke even though its non smoking and housekeeping tried to cover the smell with a terribly pungent smelling air spray. At our request, housekeeping put an ozone machine in the room to remove the smell but the smell came back at night and we had to ask for room move. With low occupancy these days, this room should not have been offered to guest.
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Date of stay: September 2020Trip type: Traveled with friends
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Response from Saurabh Mishra, General Manager at Galaxy Hotel
Responded 1 week ago
Dear Grazella, Thank you for taking the time to share your stay experience and celebrating your birthday with us. I am glad your overall stay was enjoyable and team made efforts to add smile to your staycation. I take note of in room product elements and we have refresh program in place as our goal is to deliver exceptional service and superior accommodation to all of our guests. Glad you had a good night sleep. Rest assured your concerns have been reviewed and will be a basis for future upgrade. I have also shared your comments with our housekeeping team for improvement opportunities. I do hope that you will come back again someday and give us another chance to delight you in other ways. Thank you once again for your feedback and I wish you an excellent week ahead. Best regards, Saurabh Saurabh Mishra Vice President - Hotel Operations Galaxy Macau
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Fornie M wrote a review Sep 8
Macau, China3 contributions
Excellent service from the Galaxy Hotel Executive Manager!! I have booked the room in August for my husband’s birthday celebration. The Hotel Executive Manager - David and the team made our room upgraded to a very nice suite room for my family and have well prepared the decorations in the room and delivered the cake to us. He made us with a memorable staycation in Galaxy Hotel. Our kids love the room very much and asked me to come back next time:)Thanks for all the arrangement from Galaxy Hotel David!! Greatest experience and warmest staycation!!
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Date of stay: August 2020Trip type: Traveled with family
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Response from Saurabh Mishra, General Manager at Galaxy Hotel
Responded 1 week ago
Dear Forniem, We very much appreciate you taking the time to share your review with us. Thank you for acknowledging David who made an impact while you were with us. The Team and I are already looking forward hosting you on your next visit to Galaxy Macau. All my best, Saurabh Saurabh Mishra Vice President - Hotel Operations Galaxy Macau
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PanchoNiki wrote a review Sep 6
Zhuhai, China11 contributions5 helpful votes
My BF and I are celebrating our anniversary at Galaxy Macau and the team sure nailed it! They make our anniversary so wonderful with excellent service and warm heart! Hotel facilities and the wave pool are amazing, if you visit Macau, you must experience this hotel and their service! Thumbs up!
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Review collected in partnership with this hotel
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Saurabh Mishra, General Manager at Galaxy Hotel
Responded 1 week ago
Dear PanchoNiki, Appreciate you taking the time and exploring our integrated resort and sharing your glowing view with the travelers’ community. We are delighted to learn that you and your boyfriend enjoyed the stay with us and we were able to create memorable elements throughout your stay experience. We are very proud of the work our team puts together to craft exceptional experiences and we are already looking forward to your return visits for another memorable experience. All my best, Saurabh Saurabh Mishra Vice President - Hotel Operations Galaxy Macau
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Nganhong Wai wrote a review Sep 6
Macau, China3 contributions
My husband reserved a room from Aug 29-30 for celebrating my 2 daughters birthday and farewell the summer break. I called to hotel 2 days before to make sure everything goes well. Yannis is so nice, give me many suggestions, so My families get the room earlier and I am surprised that she arranged the kid items, my kids was so happy, But I disappointed about the birthday cake didn't sent to my room on time, it only sent after I called to operator twice, it caused 30mins late, my daughters was ready to bed , and Patrick was a bit rude. Also, the kid bathrobes disappears after when I back at night, So next day morning, I called to reception and ask for it. And I'm going to stay in Sep 26 to celebrate my husband birthday, hope the cake deliver on time,and the kid items being arranged too.
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Date of stay: August 2020Trip type: Traveled with family
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Response from Saurabh Mishra, General Manager at Galaxy Hotel
Responded 1 week ago
Dear Wainganhong, We very much appreciate you taking the time and acknowledging Yannis who made an impact while you were with us and you had a fabulous birthday celebration with your daughters. Meanwhile please accept my apologies on the birthday cake delivery and the kid bathrobes that marred otherwise enjoyable stay. We look forward hosting you next week for a flawless stay experience. All my best, Saurabh Saurabh Mishra Vice President - Hotel Operations Galaxy Macao
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PRICE RANGE
$154 - $278 (Based on Average Rates for a Standard Room)
LOCATION
ChinaMacau
NUMBER OF ROOMS
1500
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Frequently Asked Questions about Galaxy Hotel
Which popular attractions are close to Galaxy Hotel?
Nearby attractions include The Broadway (0.3 miles), Museum of Taipa and Coloane History (0.2 miles), and Fontaine Wallace (0.2 miles).
What are some of the property amenities at Galaxy Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Galaxy Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Galaxy Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Galaxy Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Galaxy Hotel?
Conveniently located restaurants include The Ritz-Carlton Bar & Lounge, Urban Kitchen, and Goa Nights.
Are there opportunities to exercise at Galaxy Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Galaxy Hotel have an airport shuttle?
Yes, Galaxy Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Galaxy Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Galaxy Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Galaxy Hotel?
Many travelers enjoy visiting Our Lady of Penha (2.6 miles), Mandarin's House (2.9 miles), and Ruins of St. Paul's (3.4 miles).