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Banyan Tree Macau

#5 of 93 Hotels in Macau
Certificate of Excellence
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1,008 Reviews from our TripAdvisor Community

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Showing 822: English reviews
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Last Sunday, I went to Macau to celebrate my father's birthday. I arrived at 1430, check in very smooth though early check in was not available. So I grabbed this 30 mins to check in at Galaxy for another room^.^ After that, I got the room at around 3 pm. Staff helped us to carry our luggage to the room.... More 

Helpful?
1 Thank 443patricky
derekchu2016, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear 443patricky Thank you for choosing Banyan Tree Macau for your father's birthday celebration. We are committed to WOW our Guests through remarkable experiences. I am pleased to read of your enjoyment of our spacious suites, which are very unique in this city, and how much our associates were able to contribute to your Banyan Tree experience. The team and... More 

Hong Kong, China
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

In this hotel you will feel spoiled from the 1st second you enter to the minute you leave. Rooms are huge, with a private swimming pool and a wooden bath tub. Amazing! Ther is a private indoor pool as well as an outdoor one. Service is very smily, friendly and so nice. Every rooms are well decorated. The breakfast is... More 

Helpful?
1 Thank Delphine K
derekchu2016, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Delphine K I was pleased to read that you had an enjoyable stay and that you were able to enjoy the many facilities, both within our resort as well as outdoors on the world’s largest resort deck I am especially happy to read of the service extended to you by our associates, as they are the essence of our... More 

Lahaina, Hawaii
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I had the best experience here at Banyan Tree Macau. This is by far the most luxurious hotel I've ever been to & I am to say I have traveled & stayed a great extent of different five-star hotels. Purpose of this trip was to celebrate my birthday & indeed had chosen the most perfect hotel without a doubt. I... More 

Helpful?
Thank clothy_lee06
derekchu2016, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear clothy_lee06 Thank you for taking the time to provide such a detailed review of your recent stay with us at Banyan Tree Macau and for your personal recommendation of our resort to other travelers visiting Macau. Our suites have been designed as the perfect getaway for a special celebration and I am pleased to read of how much the... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed with my wife for two night. Everything was perfect, starting with the very warm service. Service standards are uniformly high and all the staff extremely friendly. Will definitely be back.

Helpful?
Thank billvicent
derekchu2016, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear billvicent Thank you for taking the time to post a 5 star review of your recent stay with us at Banyan Tree Macau. It is always our desire to provide our guests an enjoyable and unforgettable experience by creating many memorable moments during our guests’ stay. I am especially pleased to hear how our associates were able to make... More 

Taipei, Taiwan
1 review
2 of 5 stars Reviewed 2 weeks ago

Transport connections too far away Room Rates is too high . 服務人員態度很好,但位置距離酒店接駁車站有點遠,戲水也沒銀河方便. 建議如果帶小孩去玩水或是要去澳門各酒店或是景點還是住銀河好了,因為Banyan Tree 真的不方便.讓人覺得房價如此高卻沒有相當的禮遇及價值..當然你出入都搭TAXI 是非常方便.我住的是兩房一廳的.讓人有點失望.應該是不會再想入住這酒店了.

Review collected in partnership with Banyan Tree

Helpful?
Thank chiahsingl
derekchu2016, 朱重明, 酒店經理 at Banyan Tree Macau, responded to this review
Google Translation

Dear chiahsingl 非常感... More 

Ottawa, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife surprised me by booking a room at the Banyan Tree Macau and what a surprise it was! As we walked into the lobby we were overtaken with a calming scent which immediately relaxed us. The bellman directed us to the front desk and took care of our bags in a prompt manner. Then Sasa took care of us... More 

Helpful?
Thank Marc B
derekchu2016, Hotel Manager, Derek Chu at Banyan Tree Macau, responded to this review

Dear Marc B Thank you for taking the time to share your recent Banyan Tree experience in Macau, and for your personal recommendation of our resort to other travelers visiting Macau. I am pleased to read of how much you enjoyed all the unique elements of our spacious suites and that our associates were able to ensure you had a... More 

Taguig City, Philippines
Level Contributor
106 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Checked in here end of June to celebrate my 47th bday with a couple of friends and after the trip, we are in agreement that the Banyan tree is by far the best hotel to stay in when in the area. From the moment we walked into the lobby we were definite the stay would be unforgettable and worth the... More 

Helpful?
Thank John T
derekchu2016, Hotel Manager, Derek Chu at Banyan Tree Macau, responded to this review

Dear John T Thank you for choosing Banyan Tree Macau for your birthday celebration. I am pleased to read of your enjoyment of our spacious suites with various facilities , which are very unique in this city, and how much our associates were able to contribute to your Banyan Tree experience. Your comments about Rem's service have been shared with... More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Absolutely beautiful hotel and an amazing room. The whole visit from start to finish was great. Friendly, efficient, helpful and polite staff and after visiting eight places across SE Asia, refreshingly good English speakers too. Would definitely return and wish we could give more than five stars.

Helpful?
Thank Darren A
derekchu2016, Hotel Manager, Derek Chu at Banyan Tree Macau, responded to this review

Dear Darren A Thank you for your 5-Star Review of your recent Banyan Tree experience in Macau. I am pleased to read of how much you enjoyed the many unique elements of our luxurious suites but more importantly how our associates were able to contribute to your overall experience with their quality of service at Banyan Tree Macau. We look... More 

Shanghai
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

To make it clear: the hotel is amazing and especially the rooms (we had a 160m2 suite) which are a true luxury experience. But a 5 stars hotel should provide a 5 stars service. Unworthy points : 25 MINUTES to get 2 bottles of Perrier with the room service. It was 11am and as an excuse they told me it... More 

Helpful?
Thank PaulGen
derekchu2016, Hotel Manager, Derek Chu at Banyan Tree Macau, responded to this review

Dear PaulGen Thank you for taking the time to share your experience at Banyan Tree Macau. I am pleased to read of your enjoyment of our spacious suites, which are very unique in this city. I have to apologise for the quality of and service you received during your stay, which I wish to assure you is not indicative of... More 

Seoul, South Korea
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Banyan Tree in Cotai proved to be the most luxurious vacation we've ever had. We stayed in a suite that was more like a sanctuary with its own private pool, a wooden bath, two separate showers and a really huge bed. The urban resort , which is included in the Galaxy complex, offers an extensive list of leisure facilities like... More 

Helpful?
Thank Chi R
Management response:

Dear Chi R Thank you for taking the time to share your recent Banyan Tree experience in Macau, and for your personal recommendation of our resort to other travelers visiting Macau. As an urban resort, we do try to bring some elements of our traditional Banyan Tree brand experience to the urban setting of Macau, and am glad to read... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Take in breathtaking views of Macau's skyline in your own private sanctuary where peace and tranquillity awaits you. The first high-rise urban resort in Macau features private indoor Relaxation Pools in all suites and resort villas complete with their own gardens and personal swimming pools, Banyan Tree will change the way you imagined high-rise living. In this instance, seeing is truly believing. ... more   less 

Additional Information about Banyan Tree Macau

Address: Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau
Price Range: $339 - $976 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Macau 5*
Number of rooms: 256
Reservation Options:
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Also Known As:
Banyan Tree Macau Hotel Macau
Hotel Style:
#3 Spa Hotel in Macau
#3 Casino Hotel in Macau
#3 Family Hotel in Macau
#5 Luxury Hotel in Macau
#6 Romantic Hotel in Macau
#8 Business Hotel in Macau
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