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Banyan Tree Macau

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#4 of 93 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Banyan Tree Macau
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1,125 Reviews from our TripAdvisor Community

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Showing 899: English reviews
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Hong kong
Reviewed yesterday NEWvia mobile

I've once booked a room named sky villa. It was actually just a suite with no balcony. So i asked the managers to change the name of the room and don't mislead others for thinking it is actually a villa. With great attitude, the manager promised that they would change the name and gave me a real villa. I went...

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Helpful?
Thank Andyhhhhh
Reviewed 3 days ago NEWvia mobile

This hotel is excellent for families traveling and looking for a place to tune down and relax. The ambience is great and the rooms are spacious! Even has a private pool in the room! Overall a great hotel!

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Helpful?
Thank Joash L
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Joash L Thank you for taking the time to post your feedback regarding your recent stay with us. We are glad to read that you enjoyed the many unique elements of our luxurious suites and that you were able to experience a truly relaxing stay as a result. We look forward to seeing you again in the near future...

Los Angeles, CA
Reviewed 4 days ago NEWvia mobile

This spectacular hotel and derivation offer no less than 4 hotel in one destination known as the Galaxy. My favorite hotel by far is the spa inspired tower know as part of the Banyan Tree hotel collection. The zen vibe, spa inspired colors and music start the beautiful lobby and continue through our the spectacular property. The staff is overwhelmingly...

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Helpful?
Thank TRVLtruth
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear TRVLtruth Thank you for your very comprehensive review of your experience at Banyan Tree Macau. We are pleased to read of your enjoyment of our spacious suites, which are very unique in this city, and how much our associates were able to contribute to your Banyan Tree experience. It was a pleasure to read of the enjoyment of our...

Hong Kong, China
Reviewed 2 weeks ago via mobile

A memorable stay at this hotel! Room was super clean and we really enjoyed our stay here. Loved the in-room pool which provided total relaxation. Comfortable bed and pillows. We will definitely come back in the future!

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Helpful?
Thank albutmak
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear albutmak Thank you for sharing your recent Banyan Tree experience with the readers of this website. We are also happy to read that you enjoyed the many unique elements of our luxurious suites and that you were able to experience a truly relaxing stay as a result. We look forward to seeing you again in the near future and...

Kulai, Malaysia
Reviewed 2 weeks ago

The Staff treated us like Royalty. Always calling us by name. Nothing was a bother, they anticipated our needs, immediately new what drinks and food we preferred. Our room was amazing with our own indoor pool. Restaurant Belon was exquisite. Saffron was a Joy, Special mention to Vladimir and Neo and all the female staff too. Banyan Tree Macau was...

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Helpful?
Thank habrahim
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear habrahim It was a pleasure to read about your recent stay at Banyan Tree Macau and how much you enjoyed our many unique features and facilities. It was especially pleasing to hear that our staff, who are the real reason for our continuing success, were able to make such a difference to your experience through their service quality and...

Chicago, Illinois
Reviewed 3 weeks ago

Came here for afternoon tea with friends. Beautiful decor, excellent service and food was good. Staff was very attentive to details and I would highly recommend the afternoon tea set to friends and family.

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Helpful?
Thank Missy S
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Sukii C Thank you for taking the time to share your feedback following your recent visit at Banyan Tree Macau. I am pleased to read of how much you enjoyed our afternoon tea, but more importantly how our associates were able to contribute to your overall experience with their warm and attentive service. We look forward to your return...

Reviewed 3 weeks ago

Fantastic short break - didn't want to leave the room, so relaxing in the middle of the chaos of Macau.The spa is mind blowing relaxing massage and treatments Great staff throughout all very helpful and willing to go extra mile.

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Helpful?
Thank Linda B
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Linda B Thank you for taking the time to post your review online. We are especially pleased to read that you found the exceptional staff service you received at Banyan Tree Macau as well as you were able to enjoy the award-wining treatments at our Banyan Tree Spa We are also happy to read that you enjoyed the unique...

Reviewed 4 weeks ago

It is only my second time to stay in a Banyan Tree property and still the hotel lived up to my expectation. Our room was beautifully decorated and very spacious overlooking the river. There was a relaxing pool inside which the attendant prepared as soon as we got inside the room. The wooden basin-like bathtub added a very nice touch...

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Helpful?
Thank AngelieMC
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear AngelieMC Thanks you for your continued loyalty to the Banyan Tree Macau and for taking the time to provide us such a comprehensive review of your recent stay. I was pleased to read that you had had a truly relaxing stay and that you were able to enjoy the many unique elements of our luxurious suites as well as...

london
Reviewed 5 weeks ago

I have always been a fan of Banyan Tree. This hotel was no exception. It was beautifully decorated, rooms are spacious and very comfortable. But we did have a bit of an issue with the pool. Our whole room smelt of damp and was extremely cold. But once we out the heating, the smell and steam problem became more pronounced....

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Helpful?
Thank kalepooki
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear kalepooki Thank you for your continued loyalty to our brand and for sharing your feedback about your stay. It’s always a pleasure to read of how much our guests love the design of our unique spacious suites. Your comments regarding the relaxation pool are duly noted, and have been shared with the management of that facility to help them...

Hong Kong, China
Reviewed January 21, 2017 via mobile

I had heard a lot about banyan tree hotels, but it wasn't until my wife took me to this one that I fully understood what relaxation was. Impressive layout, great room features. Would return without question

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Helpful?
Thank Ross L
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Ross L Thank you for taking the time to share your recent Banyan Tree Macau experience with the readers of this site. We are also happy to read that you enjoyed the many unique elements of our luxurious suites and that you were able to experience a truly relaxing stay as a result. We look forward to seeing you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Take in breathtaking views of Macau's skyline in your own private sanctuary where peace and tranquillity awaits you. The first high-rise urban resort in Macau features private indoor Relaxation Pools in all suites and resort villas complete with their own gardens and personal swimming pools, Banyan Tree will change the way you imagined high-rise living. In this instance, seeing is truly believing. ... more   less 

Additional Information about Banyan Tree Macau

Address: Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau
Price Range: $289 - $719 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Macau 5*
Number of rooms: 256
Reservation Options:
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Also Known As:
Banyan Tree Macau Hotel Macau
Hotel Style:
#3 Spa Hotel in Macau
#3 Family Hotel in Macau
#3 Casino Hotel in Macau
#4 Luxury Hotel in Macau
#6 Romantic Hotel in Macau
#8 Business Hotel in Macau
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Questions & Answers

Here's what travelers have asked, with answers from Banyan Tree Macau staff and other travelers.
11 questions
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Questions? Get answers from Banyan Tree Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Any room would be great”
 of 5 bubbles jizhuang, Jan 17, 2017 | Read review
“better choose the one with pool. I am not sure if they all have it”
 of 5 bubbles TheWindintheWillow, Jan 11, 2017 | Read review
“this room is good for family”
  • relaxation pool
 of 5 bubbles 119joannat, Jan 11, 2017 | Read review
“The views on high floors are amazing, whether of the complex or the ocean”
 of 5 bubbles MLLeclerc, Jan 1, 2017 | Read review
“Need to try”
 of 5 bubbles , Dec 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question