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Banyan Tree Macau

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#4 of 94 Hotels in Macau
Certificate of Excellence
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Banyan Tree Macau
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1,023 Reviews from our TripAdvisor Community

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Showing 832: English reviews
Hong kong
Level Contributor
123 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

One of the hotels in galaxy resort complex, there's free shuttle connecting Macau outer/ taipa ferry pier. The banyan tree pool is for banyan tree guests only and you can also go to other pools that belong to galaxy complex. Overall, nice hotel for couples and family.

Helpful?
Thank Regqueen
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Regqueen Thank you for your providing us your feedback on your recent stay at Banyan Tree Macau. We are pleased to read how much you enjoyed the facilities both inside our spacious suites, at our restaurants as well as outside on the world’s largest resort deck. We look forward to seeing you again in the near future and creating... More 

Glasgow
Level Contributor
109 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been to lots of hotels around the world from budget to luxury but this has hands down been the best I have ever stayed in. When you arrive off the shuttle bus from the ferry terminal you are greeted by a member of staff from the hotel and your bags taken away. You are guided through the casino... More 

Helpful?
2 Thank krycek985
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear krycek985 We are happy to read that you enjoyed the many unique elements of our luxurious suites in addition to all our unique facilities in our suites and hotel, it was the quality of the service you have received from our staff that stood out as the most memorable aspect of your stay. Your comments have been shared with... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful spacious room, comfortable bed, a choice of a powerful refreshing shower or a large bath tub in the bathroom. A large relaxation pool in the room to unwind after a heavy day in the casino. A great room service menu and located conveniently to get around.

Helpful?
Thank Kristian B
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Kristian B Thank you for sharing your feedback and photos of your recent stay at Banyan Tree Macau. Our suites have been designed as the perfect getaway for a romantic celebration and I am pleased to read of how much the various facilities in the suite contributed to your overall experience. Thank you for highlighting our room service menu... More 

Singapore, Singapore
Level Contributor
101 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

One of the best suites I have stayed in, at less for only a few hundred euros. I went there for two nights with my girlfriend and we enjoyed a lot the in-door swimming pool. Great for couples! The hotel is also conveniently located and proposed many amenities such as a movie theatre and many restaurants

Helpful?
1 Thank 125kevinw
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear 125kevinw Thank you for sharing your recent Banyan Tree experience with the readers of this website. It was a pleasure to read of the enjoyment of our unique relaxation pool brought to you and your girlfriend, as they continue to be the most favorite feature of our hotel with our guests. Thank you for highlighting the convenient location and... More 

Hong Kong
Level Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Even though Macau (and its many casinos) is a tad ostentatious to my liking, Banyan Tree is not only a hidden gem but an oasis in this city of excesses. Booking a room on their own website was a breeze. While booking through one the hotel agents might save you a dollar or two, it would save one tons of... More 

Helpful?
1 Thank DDD999
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear DDD999 Thank you for taking the time to share your recent Banyan Tree experience in Macau, and for your personal recommendation of our resort to other travelers visiting Macau. It was especially pleasing to hear that the check-in service was smooth and organized which was able to make such a difference to your experience through their service quality. As... More 

2 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

The price is really high and i expect the quality will be that high too, however it is not. The room is big and there is a so~called swimming pool which is tiny. I doubted the cleaniness cause i saw some insects in that room.

Helpful?
Thank fionyum
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear fionyum Thank you for taking the time to provide your feedback on your recent stay with us Thank you for highlighting our suites are spacious, even our smallest suites offer 100 m2 of luxurious accommodation. I am sorry that you found our relaxation pool (4m X 1.15m) is tiny. I have noted the area where you felt we could... More 

Hong Kong, China
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We visited this long-sought 'resort' in Jun in our family trip all satisfying our expectations. Albeit cost-wise it's a bit higher than her peers, the quality is truly outstanding and value-for-money. Staying in a luxury of 100 sqm-sized regular suite (it's an all suite hotel), besides the basics like a comfy bed, nice view, wifi, amenities... you have on top... More 

Helpful?
Thank garyywlo
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear garyywlo Thank you for choosing Banyan Tree Macau for your recent visit to Macau and for taking the time to share your experience I am pleased to read of your enjoyment of our spacious suites, which are very unique in this city, and how much the various facilities in the suite contributed to your overall experiences. I am glad... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I travel a lot for business and have stayed in some of the world's great hotels; Waldorf Astoria NYC, Baron Okura Tokyo, Atlantis Dubai, etc. I have never had as positive an experience as I did in Banyan Tree Macau. To start with the room was spectacular - plunge pool, beautiful wooden bathtub, jacuzzi, day bed, massage tables. What really... More 

Helpful?
Thank Fergus C
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Fergus C Thank you for taking the time to provide such a detailed review of your recent stay with us at Banyan Tree Macau. I am pleased to read of how much the various facilities in the suite contributed to your overall experience It is always our desire to provide our guests an enjoyable and unforgettable experience by creating... More 

Hong Kong, null, Hong Kong
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

visited this place again. find the overall hotel a bit old but still see their minor and minor touch up whenever necessary. everyday they will have a complimentary snack and fruit for you. not bad. they are also providing free non alcohol beverage from minibar for per stay which is not provided before. value added. room price including the free... More 

Helpful?
1 Thank Maggie C
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Maggie C, Thank you for your continued loyalty to our brand and for sharing your feedback about your stay. I have noted your comments about the quality of the rooms and wish to assure you that we do have a very strict maintenance programs designed to keep our suites in the best condition. We are reviewing the reasons for... More 

London
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a three night stay in a pool villa located on the galaxy resort deck. The accommodation was fantastic, service excellent and amenities lovely. The accommodation included a pool and jacuzzi in a private garden with shower, seating area, massive bathroom with his and hers WC's (heated, electric), lovely living and dining room and a treatment room which served... More 

Helpful?
Thank fudgiebox
derekchu2016, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear fudgiebox It was a pleasure to read about your family’s recent stay at Banyan Tree Macau and how much you enjoyed our many unique features and facilities. It was especially pleasing to hear that our staff, who are the real reason for our continuing success, were able to make such a difference to your experience through their service quality... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Take in breathtaking views of Macau's skyline in your own private sanctuary where peace and tranquillity awaits you. The first high-rise urban resort in Macau features private indoor Relaxation Pools in all suites and resort villas complete with their own gardens and personal swimming pools, Banyan Tree will change the way you imagined high-rise living. In this instance, seeing is truly believing. ... more   less 

Additional Information about Banyan Tree Macau

Address: Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau
Price Range: $323 - $969 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Macau 5*
Number of rooms: 256
Reservation Options:
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Also Known As:
Banyan Tree Macau Hotel Macau
Hotel Style:
#3 Casino Hotel in Macau
#3 Family Hotel in Macau
#3 Spa Hotel in Macau
#4 Luxury Hotel in Macau
#6 Romantic Hotel in Macau
#8 Business Hotel in Macau
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