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Mandarin Oriental Macau

#2 of 93 Hotels in Macau
Certificate of Excellence
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Mandarin Oriental Macau
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536 Reviews from our TripAdvisor Community

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Showing 332: English reviews
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

When we checked in to this hotel for 2 nights and 3 days the woman inside the reception counter was a bit rude and perhaps considering that we were from Japan she most likely presumed we couldn't understand and speak that good of english, quite frankly the way she spoke to us was borderline condescending. Ms. Mary Q. should know... More 

Helpful?
Thank ellehcim727
Hong Kong, China
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Apart from their super impressive service/ decent hotel facilities, another point which MO surprised me a lot was the quality of their room service food! I made my order at a very late night time, and the food came with great quality! That milk icecream at the side (see the photo) was SUPER good!!

Helpful?
Thank ctunglee
Hong Kong
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Due to the good impression from another MO that I visited in May, I choose MO to stay for my latest Macau trip. It was not as grand as some hotels with large casino, but it gave me a comfortable feeling. In fact, I really appreciate their service. My room would be ready after the standard check-in time. Even, for... More 

Helpful?
1 Thank A_VisitorJ
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Mandarin Oriental is definitely my go-to-place when visiting Macau. This particular hotel possesses a personal sentiment due to its smaller size and completely welcomes you to unwind and feel at home with its amazing décor and equally brilliant services. It has a beautifully bright, modern design and is situated on Macau’s beautiful lakefront. The rooms are inviting, cozy and... More 

Helpful?
1 Thank lovebracelets
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear lovebracelets We are absolutely thrilled to read your wonderful review! Thank you very much for taking the time to share your precious experience with us on TripAdvisor. I will definitely share your comments with our colleagues as I am sure these will further motivate them to fulfil our mission to completely delight and satisfy our guests. Once again, thank... More 

New York City, New York
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Outstanding hotel. Outstanding staff. Rooms are not quite as luxurious as I expected and the design was underwhelming. but all in all still a very nice room. I don't like that they use house brand water in the rooms but not a big deal. Service was great and the lobby lounge was very nice. I would repeat.

Helpful?
Thank Don G
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Don G It was a pleasure to have you as our guest at Mandarin Oriental, Macau. Thank you for sharing your valuable feedback on TripAdvisor. We are honoured to receive your generous compliment on our hotel, especially the staff's service, and the lobby lounge experience. We have also taken note of your comment on the room design and the... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

What a great hotel. My wife and I stayed 2 nights for a relaxing long weekend. From check in to checkout and beyond the service was amazing. We don't like a lot of fuss and found that the staff gave us space when required but were there in an instant if required. Nothing was too much trouble, the staff always... More 

Helpful?
Thank Scott E
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Scott E We are truly delighted to know you and your wife had a relaxing long weekend with us. My team and I are greatly motivated by your most heartening reviews about our software and hardware. We look forward to welcoming you back soon and providing you with another WOW, WOW, WOW and WOW experience. Yours Sincerely Jill Goh... More 

South Sinai, Egypt
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff are just amazing. Service also evidenced at the restaurant where we had breakfast. I had a chef fry too eggs for me. While I waited, he asked if it was okay for me to sit and he would bring them to my table. For those wishing to gamble and concerned by no casino, MGM is just a quick... More 

Helpful?
Thank Dine V
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Dine V Thank you for sharing your delightful experience at Mandarin Oriental, Macau. We are thrilled to learn that our team has gone the extra mile to ensure you have memorable experience with us. We greatly appreciate your most precise description on us and our location. Your kind recommendation will surely assist other TripAdvisor to make the right choice... More 

Shenzhen, China
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed there during our trip to Macau. The staff is super nice and professional and the hotel is new and clean.. A must to try the swimming pool . Specially thanks to Ms.Alex and all the front desk team who make me a small surprise for my birthday!!

Helpful?
Thank Janira L
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Janira L Thank you for sharing your accommodation experience with us on TripAdvisor. I am proud to hear that our colleagues took superb care of you during your special celebration stay with us. Your special mention on Alex will be great motivator for her to continue to strive for consistent high level of service to all our guests. We... More 

Sydney, Australia
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A sophisticated 5 Star Hotel in Macau. The service is refined and personalised. Rooms are spacious and comfortable and one of the few hotels without cigarette smoke permeated throughout the establishmmnet. .Attention to detail is very high. The "semi buffet" breakfast is a great idea. The location is perfect.

Helpful?
Thank rosariomugnaini
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear rosariomugnaini We are thrilled to receive your kind and generous compliments on our service, product, location and offering which are all the key elements we are proud of thanks to our diligent and committed colleagues. Our team indeed take great pride to ensure the hotel is maintained fresh and clean at all times in our guests rooms and public... More 

Stockholm, Sweden
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We had a wonderful stay at Mandarin Oriental. We had the corner suite that have a magnificant view in two directions. The staff was very kind, friendly and helpfull. The restaurant Vida Rica was perfect for us. The breakfast and dinner was magic. I really recommend a stay here when in Macau!

Helpful?
Thank DanielKif
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear DanielKif We are extremely thrilled to hear you and your family regard your stay with us as magical. Our colleagues are most encouraged to receive your generous praises on our services and the dining experiences at Vida Rica Restaurant. We look forward to welcoming you back for another retreat. Yours Sincerely Jill Goh General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Room Service
  • Free Parking
  • Banquet Room
Official Description (provided by the hotel)
Mandarin Oriental, Macau is ideally situated in the heart of Macau's business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs. Both Macau International Airport and the Macau-China border are only 10 minutes by car, while the Hong Kong-Macau ferry terminal is just a short five-minute drive away. From here, Hong Kong's airport can be directly accessed by ferry in 45 minutes and Central Hong Kong in just one hour. ... more   less 

Additional Information about Mandarin Oriental Macau

Address: Avenida Dr Sun Yat Sen, Nape, Macau, China
Location: China > Macau
Price Range: $188 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental Macau 5*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Booking.com, Ctrip TA, TripOnline SA, Hotels.com, Expedia, HotelTravel.com, Travelocity and Odigeo so you can book your Mandarin Oriental Macau reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Business Hotel in Macau
#2 Luxury Hotel in Macau
#2 Romantic Hotel in Macau
#4 Family Hotel in Macau
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