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Mandarin Oriental Macau

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#2 of 94 Hotels in Macau
Certificate of Excellence
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Mandarin Oriental Macau
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559 Reviews from our TripAdvisor Community

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Showing 345: English reviews
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Stay for one nite but is great memory . Warm Welcoming by receptionist and get a great room with nice view ... The best thing is : when we finish our dinner and back to room.... we get our clean room. They clean everything like first time we check in. The swimming pool is Nice & Clean. You can enjoy... More 

Helpful?
Thank Lole W
London, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here with colleagues on a business trip. Hotel had everything you would expect from a 5* deluxe hotel. Would strongly recommend for business travelers and luxury leisure travelers alike. English widely spoken by eh staff. Faultless experience.

Helpful?
Thank intrepidworldtravell
Hong Kong
1 review
5 of 5 stars Reviewed 1 week ago NEW

My wife and I recieved heartfelt welcome by the staff when arrived the hotel. The overall service attitude , food quality and room service had been prefect . We have a very pleasant stay in the hotel . The hotel booking and confirmation process was efficient and responsive . The hote policy to allow cancellation one day before is also... More 

Review collected in partnership with this hotel

Helpful?
Thank keekeung_leung
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear keekeung_leung It is a delight to receive your wonderful reviews and we are thrilled to learn that you and your wife had a pleasant stay with us. Thank you for your kind and generous compliments on our overall service, food quality as well as the efficient reservation process. Your positive feedbacks are great encouragement to our team to continuously... More 

Hong Kong, China
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here 2 nites for conference. Upgraded to a suite. Good view of the waterfront. Excellent service and staff. Comfortable bed. Good toiletries. Good breakfast. Had difficulty switching off the reading lights before sleep. Too many switches and the signs not clear. Had to call up guest service for help. Found out later that quite a number of the guests... More 

Helpful?
Thank Liuelai
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Elaine L Thank you for sharing your valuable reviews with us. I'm very glad to know that my team has provided you with excellent service and that you enjoyed our hotel’s convenient location, our breakfast and room facilities. I am very sorry for the inconvenience you experienced on the room switches. Pleased to advise you that we will be... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

I am a globe trotters but only a few times in my travel experience a five star hotel with one star service. Firstly, Benjamin Li at the concierge put us in a room with guess inside already. Now is that dumb or dumber, I am not sure. Second, we was pressed with time trying to catch Macau pseudo Broadway show,... More 

Helpful?
Thank scoob b
Guisborough, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here for 3 nights. We got picked up at the Harbour and brought to the hotel, the staff are this hotels main selling point. All of them exemplary, it's the little touches and this is what makes this hotel great. The room has a magnificent view and cleaned to a high standard. Fruit and chocolate's in the room... More 

Helpful?
Thank ClaireCocks
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear ClaireCocks We are glad to hear that your "mini trip" to Macau was a delighted one. My team and I greatly appreciated your generous praises. We hope to have you back soon! Yours sincerely Jill Goh General Manager More 

Mumbai, India
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Pros Excellent service Quiet Cozy Hotel Lovely Location Cons Hard product needs upgrade Better rooms available for price paid Ferry pick up never arrived Basins choked but sorted out promptly This was my first stay at a Mandarin Oriental property. So probably was expecting a lot more. Was underwhelmed by the overall experience.

Review collected in partnership with this hotel

Helpful?
Thank divinedoc
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear divinedoc It was a pleasure to have you as our guest at Mandarin Oriental, Macau. Thank you for sharing your valuable feedback. We greatly appreciate your time extended to share your experiences with us, as such information enables us to monitor and improve on our quality service standards. My team and I are greatly motivated by your kind and... More 

Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Mandarin is famous for its quality and service, and I certainly agree that this Mandarin Oriental Macau meets its standard. I can not find a single flaw in its room and services. The swimming pool is relatively small though. We had both our dinner and breakfast at Vida Rica, and we are so glad that we did. We love the... More 

Helpful?
1 Thank Viv Y
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Viv Y Thank you for taking the time to share your experience with us on TripAdvisor. My team and I are greatly motivated by your encouraging compliments on the service, room and the dining experience at Vida Rica. We have also taken note of your comment regarding the difficulty of catching taxi. Please be advised that our Concierge team... More 

Macau, China
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Spent an evening with a group of friends at Vida Rica Bar. Upon arriving the hotel gave a very good impression and the doorman was good and directed us to the elevator to go up to the bar at level 2. After arrival at the bar we were directed to our seats and presented with the drinks menu. Order were... More 

Helpful?
1 Thank Derikku
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Derikku Thank you for sharing your valuable feedback with us. We are delighted to learn that the hotel gave you and your friends a good arrival impression. We have also taken note of your comment regarding the bar service, the wine stock and the bar music. We apologize that our team didn't proactively offer assistance on refilling the wine.... More 

Hong Kong, China
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for a weekend away from Hong Kong. Francis really made our stay amazing and ensured everything was perfect. We ate in the restaurant the first night (note its on a low floor so not a great view). We were blown away by the amazing food, must try the french onion soup, the best I have ever had.... More 

Helpful?
Thank chloere90
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear chloere90 We are thrilled to learn that you enjoyed a nice weekend getaway with us. Your special mention of Francis will greatly motivate him to strive for higher level of service to our guests. Furthermore, my team and I are greatly encouraged by your positive reviews about our food quality, service, spa and accommodation experience. We have also noted... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Mandarin Oriental, Macau is ideally situated in the heart of Macau's business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs. Both Macau International Airport and the Macau-China border are only 10 minutes by car, while the Hong Kong-Macau ferry terminal is just a short five-minute drive away. From here, Hong Kong's airport can be directly accessed by ferry in 45 minutes and Central Hong Kong in just one hour. ... more   less 

Additional Information about Mandarin Oriental Macau

Address: Avenida Dr Sun Yat Sen, Nape, Macau, China
Location: China > Macau
Price Range: $194 - $616 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental Macau 5*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Booking.com, Travelocity, HotelTravel.com, Expedia, Hotels.com and Odigeo so you can book your Mandarin Oriental Macau reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Business Hotel in Macau
#2 Luxury Hotel in Macau
#2 Romantic Hotel in Macau
#4 Family Hotel in Macau
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