We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
City of Dreams, Estrada do Istmo, Cotai, Macau China
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
Lowest prices for your stay
$202
View deal
Hotels.com
Travelocity
Booking.com
Expedia.com$202
Prestigia.com
View all 14 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1987)
Room & Suite (804)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
A note from Grand Hyatt Macau
Updated 05/29/20

About

#20 of 123 hotels in Macau
Location
Cleanliness
Service
Value
Travelers' Choice
Grand Hyatt Macau, one of the best Macau hotels located within City of Dreams in the Cotai area, is the ultimate choice for both leisure and business travelers with best luxury accommodation, fabulous dining, shopping, gaming, nightlife and the breathtaking The House of Dancing Water show. The hotel offers 791 guestrooms and suites with spectacular views over the Cotai with innovative design touches that deliver a feeling of spacious comfort, and combine a contemporary ambiance with the latest business technology. Housing one of the largest event spaces in Macau, Grand Hyatt Macau has its sights set on being the leading MICE (meetings, incentives, conferences and exhibitions) venue in the region. Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau. Some of the facilities on level 3 will be closed for improvement works until further notice. We appreciate your kind understanding.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Kids stay free
Kids club
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast buffet
Complimentary instant cofffee
Swimup bar
Poolside bar
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
ATM on site
Butler service
Doorperson
Dry cleaning
Laundry service
Shoeshine
Show more
Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
On-demand movies
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
Chinese
2093Reviews16Q+A100Room tips
Traveler rating
  • 1,527
  • 395
  • 99
  • 34
  • 38
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Joyce Y wrote a review May 2021
5 contributions1 helpful vote
Beginning from the warmest welcome received from Club Lounge as the World of Hyatt Globalist, each and everyone from the Club Lounge provided us with effortless service throughout our stay, our experience at this Grand Hyatt had been nothing short of remarkable. Right from the start, Yan and Chloe from the Club Lounge were both attentive to our needs. They showed genuine care for our experience as Globalist. We enjoyed the Club Lounge very much especially Diana, Yan, Chloe, Karl and Cherie were all so courteous, friendly and extremely attentive in making our stay a most enjoyable one. We were upgraded to a suite with splendid front view of MGM and the open view near the Airport. The room cleaning was done in a neat and timely fashion. One only floss was that we requested from the Operator for more bottle water and we were told that it was limited to 4 bottles of water daily (that's so much being a Globalist! We have not experienced this as a long term Globalist from any Hyatt Hotel.) But overall we truly enjoyed our stay at Grand Hyatt.
Read more
Date of stay: May 2021
Helpful
Share
Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded May 26, 2021
Dear Guest, Thank you for taking the time to pass on your comments stay at Grand Hyatt Macau. We are delighted to learn that your stay with us was overall enjoyable especially highlighting the hospitality extended to you by Diana, Yan, Chloe, Karl and Cherie. Positive comments like this will motivate us to continue exceeding guest expectations. We would like to take this opportunity to express our appreciation for your constructive feedback and look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Sabrini Foo Front Office Manager
Read more
Chinchin1 wrote a review Dec 2019
Singapore, Singapore84 contributions26 helpful votes
Hotel's Favorite
Hotel room is very spacious and clean. More importantly, the staff are also very accommodating to family with baby and helped us to settle a few request which include loaning us swimming floats. Location wise, the Light rail transit station is just outside Hyatt and thus it is very convenient. I will highly recommend family with kids to stay!
Read more
Date of stay: December 2019Trip type: Traveled with family
Helpful
Share
Response from Grand Hyatt M, Front Office Manager at Grand Hyatt Macau
Responded Jan 3, 2020
Dear Guest, Thank you for taking the time to pass on your comments stay at Grand Hyatt Macau. We would like to take this opportunity to express our appreciation for your constructive feedback and look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Sabrini Foo Front Office Manager
Read more
Vanessa R wrote a review May 2021
4 contributions
I loved the pool and their fitness center. Housekeeping staff was always awesome! Room was perfectly clean. I wasn’t delighted by guest service agent - Cindy, she wasnt helpful at all. The rest was all good!
Read more
Date of stay: May 2021Trip type: Traveled solo
Helpful
Share
Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded May 26, 2021
Dear Honorable guest, Thank you for taking the time to pass on your comments stay at Grand Hyatt Macau. We would like to take this opportunity to express our appreciation for your constructive feedback and look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Sabrini Foo Front Office Manager
Read more
Somm_Tong wrote a review May 2021
1 contribution
自從疫情以來,我們都會選擇在澳門度過一些比較特別的節日(生日, 周年紀念, 情人節... ...) 由於是本地人的關係, 我們都會先考慮本土的酒店集團 如Melco, 由於已經把Melco 其下的酒店都住過了一遍而且體驗亦都不錯. 所以這次想嘗試一下其它品牌的酒店. 由於以前有入住過君悅酒店而且體驗也不錯, 所以這次也選擇了在君悅度過我和女朋友的七週年紀念. 由於酒店方面 (員工和電郵) 都沒有主動向我詢問住宿的體驗, 所以我只能在這裡表逹我的意見… 不得不說,君心喜悅套餐的性價比十分之高 (二人在Mezza 9 的自助晚餐和一晚的住宿) 我對此感到十分滿意, 特別是我在 Mezza 9 用餐時收到了一位員工的致電, 告訴我我在精餅店為女朋友訂講的驚喜蛋糕已經送到了房間, 這個細節令我感到開心,為表示感激我亦給了一定打賞給 Mezza 9. 只是, 我在入住前一星期時已經寫明此次的入住目的為慶祝我和女友的七週年紀念, 而君悅酒店方面也有向我詢問關於我和女朋友更多的資訊以作更好的安排. 結果是在入住當天, 房間裡空空如也, 我當時認為可能是為了避免讓我女友知道我有為她準備了驚喜蛋糕 (因為我指定的蛋糕送逹時間為18:00~20:00) 所以並沒有預先放下祝福賀卡. 結果是只有預先訂購的蛋糕送到房間, 並沒有另外任何的賀卡等心意來給祝賀我,和我女朋友. Then what's the purpose of asking me to provide more information about our anniversary? And what was your arrangement? 除此之外, 由於晚餐吃的得飽, 所以給女朋友訂購的蛋糕並沒有食用, 所以就致電話room service 說希望可以幫忙把蛋糕(Cheese cake)先冷藏一晚, 明天帶走. 等了大概一小時 (around 23:00) 還沒有員工來拿走蛋糕, 直到我第二次致電時, 接電話的 Mandy/Wendy? 幫我催促才有人來幫忙拿走蛋糕, 在此我們十分感謝 Mandy/Wendy 的幫忙. 最後, 早上的時候, 在我們還沒有起床時,有員工進入到我們的房間, 可能是因為我們並沒有將 Privacy request 的門牌掛在門口外, 而令到這件時發生。而在check-out 的時候, 員工並沒有主動詢問我關於住宿的體驗, 並在領取蛋糕的時候發現,蛋糕已經融了,只能丟掉 總合以上所有的體驗, 令我以後選擇酒店的時候不再會考慮Hyatt 集團的酒店, 特別是因為破壞了我和女友7週年的紀念, 在難得的假期中得不到難忘的回憶, 而是滿肚子不滿.
Read more
Date of stay: May 2021
Value
Location
Service
Helpful
Share
Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded May 26, 2021
Dear Honorable guest, Thank you for taking the time to pass on your comments stay at Grand Hyatt Macau. We regret to learned on your experience. Rest assured, we look into these comments seriously and improve our quality moving forward. We would like to take this opportunity to express our appreciation for your constructive feedback and look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Sabrini Foo Front Office Manager
Read more
JCCHIU wrote a review May 2021
5 contributions
This is the second time me and my husband celebrated our anniversary at Grand Hyatt Macau. I would like to say Grand Hyatt has the best staff!!!! People here are 100% sincere to their guest. Front office Duke was thoughtful and kind. Duke arranged 13:00 late check out for us because he noticed that we were coming for celebration. Kent who checked out for us was efficiently! I’m impressed on the service that provided at 37th floor Grand Club where we had breakfast . Staff named Peggy, Karl are excellent. They know what guests need before guest request, they provided personalized service such as they help every guest to pass their dish to table. They answered guest’s question in a professional way! Good job! Thank you Grand Hyatt for brining us such a wonderful memory!
Read more
Date of stay: May 2021Trip type: Traveled with family
Helpful
Share
Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded May 15, 2021
Dear Guest, Thank you for taking the time to pass on your comments stay at Grand Hyatt Macau. We are delighted to learn that your stay with us was overall enjoyable especially highlighting the hospitality extended to you by Duke, Karl and Peggy. Positive comments like this will motivate us to continue exceeding guest expectations. We would like to take this opportunity to express our appreciation for your constructive feedback and look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Sabrini Foo Front Office Manager
Read more
Previous
123456
PRICE RANGE
$155 - $315 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt macau hotel macau
LOCATION
ChinaMacau
NUMBER OF ROOMS
791
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Grand Hyatt Macau
Which popular attractions are close to Grand Hyatt Macau?
Nearby attractions include The House of Dancing Water (0.1 miles), Skycab Cable Car (Wynn Palace) (0.08 miles), and DreamWorks Experience at Cotai Strip Resorts (0.2 miles).
What are some of the property amenities at Grand Hyatt Macau?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Grand Hyatt Macau?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Macau?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Hyatt Macau?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hyatt Macau?
Conveniently located restaurants include Chiado Portuguese Restaurant, The Manor (The St. Regis Macao), and The St. Regis Bar Macao.
Are there opportunities to exercise at Grand Hyatt Macau?
Yes, guests have access to a pool and a fitness center during their stay.
Does Grand Hyatt Macau have an airport shuttle?
Yes, Grand Hyatt Macau offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Macau?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Macau offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Hyatt Macau?
Many travelers enjoy visiting Our Lady of Penha (3.1 miles), Mandarin's House (3.5 miles), and Ruins of St. Paul's (3.8 miles).