Definitely 5 stars experience! Special thanks to the Guest Experience Team who surprised my kid with wonderful birthday celebration settlings ❤️❤️❤️ We would like to thank Dave & Tina! We feel so glad & so special 😊
We had a great staycation at Grand Hyatt Macau. With a great view and spacious room, plus beautiful bathroom setup. Value for money as well since has inclusive breakfast buffet at Mezza9 restaurant. Good location has easy access to go to other hotels like COD and Morpheus.
Grand Hyatt was the third staycation we had in Macau this year. Prior to our arrival, we were contacted via email if we needed anything to be prepared. Upon arrival, the room was set up with all the children amenities and a baby cot as requested, without needing to wait. The staff also provided two stuff toy mouse for our children. My children very fascinated with the fountain view while holding their stuff toy most of the time. Our breakfast was served in the lounge, where the view was very impressive. Because I was with my 4 year old son when having the buffet breakfast, the staff helped him to take his food back to his seat. While I was taking the food with my son, my husband was handling our 1 year old daughter, and was not that free to take the food himself at that moment, a staff recommended some food and helped him bring is breakfast to his table too! After breakfast, my son went to the window (where the seats were empty, of course he didn't disturb anyone) to look at the view, a staff went over to watch him and talked to him, until we finished our breakfast, sort of like a minor baby sitting service that I have only experienced in resorts in Sanya previously. Overall, excellent service and child friendly.…
Awesome! Beautiful hotel.Highly recomended. One of the best and affordable hotel in Macao. Staff are friendly and accomodating. Kudos to Receptionist Ms Tina, Ms Jing ( reservation) and Ms Yan. Floor manager.
Always loved this brand. Grand Hyatt is a perfect place to be if you want to feel like you are on a vacation without going too far. Arrived early and room was ready. Thank you Sabrini and Danielle for the lovely arrangements. Had our dinner at Beijing Kitchen and thanks to Hallen for her suggestions we had a wonderful dinner there. Perfect timing and portions. Wished we could eat more. Food was delicious and will definitely go back with my friends again. Hotel was located along Cotai strip. Perfect for a romantic evening walk after dinner. Came back in time for the fountain show from our room. Decided to stay in the next day and relax in the room so we ordered room service. Quick service and food was high quality. Had a warm send off upon check out from the Front Desk team. Thank you Ann, George, Jun and Clarissa. Will definitely come back again…
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