Grand Hyatt Macau
City of Dreams, Estrada do Istmo, Macau China
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About
#13 of 134 hotels in Macau
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.4
Grand Hyatt Macau, one of the best Macau hotels located within City of Dreams in the Cotai area, is the ultimate choice for both leisure and business travelers with best luxury accommodation, fabulous dining, shopping, gaming, nightlife and the breathtaking The House of Dancing Water show. The hotel offers 791 guestrooms and suites with spectacular views over the Cotai with innovative design touches that deliver a feeling of spacious comfort, and combine a contemporary ambiance with the latest business technology. Housing one of the largest event spaces in Macau, Grand Hyatt Macau has its sights set on being the leading MICE (meetings, incentives, conferences and exhibitions) venue in the region. Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Kids stay free
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Swimup bar
Tennis court offsite
Children's playground
Kids pool
Strollers
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Neck massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air purifier
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Chinese
Location
92Great for walkers
Grade: 92 out of 100
71Restaurantswithin 0.3 miles
67Attractionswithin 0.3 miles
City of Dreams, Estrada do Istmo, Macau China
Name/address in local language
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I had a pleasant experience at the hotel during my recent stay. My stay at the hotel was made even better thanks to Vernise Wong at the club lounge. She greeted me with a warm smile and was incredibly welcoming and friendly. I travelled with a big group and the check-in process was also seamless and hassle-free, thanks to her efficient and professional approach. The room was well maintained and clean, with fresh linens and towels provided daily. The only downside was that the window was dirty, which was a bit of a disappointment as I would have liked to enjoy the view outside more. However, it did not affect my overall experience at the hotel, and I was still able to have a comfortable and enjoyable stay. Overall, my experience at the hotel was excellent, and I would highly recommend it to anyone looking for a comfortable and enjoyable stay.…
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Date of stay: April 2023Trip type: Traveled with family
Room Tip: Check in at club lounge to avoid the queue. Take the monorail connecting to the hotel to go...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded 4 weeks ago
Dear Valuable Guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. We are delighted to learn that your stay with us was overall enjoyable especially highlighting the hospitality extended to you by Vernise. I will personally share your compliments to her and positive comments like this will motivate her to continue exceeding guest expectations. We would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Jenny Lai Assistant Front Office Manager Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
As we can't travel abroad I decided to stay at the Grand Hyatt for a break from "normal" life and to have the feeling that I was outside Macau and enjoy the good weather by the pool. Their pool is really big and nice to swim and there's a lot of chairs around it. I booked the grand suite and it is really spacious with space to eat and to just chill out. We enjoyed the Grand Club and were always welcomed by Ms. Tina and her staff. They were all very nice and welcoming and made us feel really at home. Breakfast buffet was nice for the Grand Club but not with a wide food selection as in a "normal" restaurant but one needs to understand that there are still limitations due to covid. This being said, it is still a very good breakfast with a good food selection, with egg station, Chinese noodle station, yogurt, fruit, chia pudding, muesli, congee, dim sum, cheese, breads and pastries. I've tried the Grand Club afternoon tea and the evening cocktail and it was all very good. I really like this hotel and I keep coming back!…
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded Jun 15, 2022
Dear honorable guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. We are delighted to learn that your stay with us was overall enjoyable especially highlighting the hospitality extended to you by Tina. I will personally share your compliments to her and positive comments like this will motivate her to continue exceeding guest expectations. We would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Cindy Shi Front Office Manager Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First of all, the hotel claims that I stayed only one night, however, the truth is very opposite of that. I did not stay at this hotel on April 10th - one night, I stayed from April 2nd to 11th - 9 nights, but the incompetent staff did not record it, so I had to wait 30 minutes at the end of my stay to get a proper invoice that includes the 9 nights that I sayed in this hotel. I booked king bed club access room and got very poor service, the cleaning staff did not clean properly and you would find red juice on the edges of the cups after the cleaning of the room is done, the same red juice I drank before the cleaning. They probably just wipe with the same cloth they dusted. But, this hotel's website tells a story how they are committed to cleanliness. Second, if you nicely request several times to leave the big, drak and dusty curtaines open on the windows, the staff will close it all off, REPEATEDLY!!! Food is attrocious, and they recicle the breakfast food for the club launch coctails and afternoon tea!!! Very poorly made, cheap, and disgusting food. Expect to experience hawking and spitting by other guests (usually Chinese men) in the club caunch dining room and into the swimming pool. I would not suggest you to eat and swim at this hotel. Staff are not nice and do not want to genuinly serve you, but if you complain, they will overexaggerate their kindness. Lot more to say, but not time. Avoid this hotel, you pay a fortune for an abusive and traumatizing experience!!…
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded 4 weeks ago
Dear Valuable Guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. I regret to hear that the stay was not up to your expectation. I have escalated your comments to our concerned head of the department for review and action. Once again, I do apologize for all the inconvenience it may cause to you. Meanwhile, we look forward to the opportunity of welcoming you back at the Grand Hyatt Macau in not too distant future. Sincerely, Jenny Lai Assistant Front Office Manager Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Another wonderful stay at the Grand Hyatt, our second 2 week stay in 4 months whilst visiting family. We could not find any fault with this hotel, all members of staff that we encountered were very welcoming and dealt with our requirements straight away. It offers exceedingly comfortable rooms and is a haven of tranquility amidst the busy and noisy Cotai Strip. The room was immaculately clean and replenished twice daily. The location is very central and it is easy to explore the area on foot by taxi or by bus. A very interesting place to visit.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded 4 weeks ago
Dear Valuable Guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. We are delighted to learn that your stay with us was overall enjoyable, we would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Jenny Lai Assistant Front Office Manager Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great room. Very spacious for the suite. They provide very fancy brand of amenities, Byredo. The view outside the room is nice. You can look at the airport outside your window. The casino entrance is just inside the hotel lobby which is very convenient. The overall service is appreciated.
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Date of stay: April 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded 4 weeks ago
Dear Valuable Guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. We are delighted to learn that your stay with us was overall enjoyable, we would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Jenny Lai Assistant Front Office Manager Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are a group of 11 and we have booked 4 rooms in total. The check-in process was fast and smooth, the room assignment was perfectly done which allowed us to visit each other easily. The room is well-kept and clean. Rooms are big and kids were happy as they could run around freely. Breakfast was delicious and with lot of selection. The Concierge team (Sammy) is the real inside, he recommended us some excellent local restaurants and we enjoyed for food very much. He also assisted us with the transportation arrangement. Overall, it is a great stay and everyone had a great time at the Grand Hyatt Macau.
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Date of stay: March 2023
Value
Location
Service
Room Tip: Great a room with Grand Club access
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded 4 weeks ago
Dear Mr./Ms. **** Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. We are delighted to learn that your stay with us was overall enjoyable especially highlighting the hospitality extended to you by Sammy. I will personally share your compliments to him and positive comments like this will motivate him to continue exceeding guest expectations. We would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Jenny Lai Assistant Front Office Manager Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Grand Hyatt住客福利～免費自助下午茶 今日我哋嘅行程都圍繞住Grand Hyatt ，一早食完早餐就帶契女去Grand Hyatt 玩水，可惜我隻手受咗傷唔濕得水，安全起見只喺陪玩。 Grand Hyatt 酒店有幾個細嘅暖水池，小朋友有得玩吓水已經好開心，玩到唔捨得走。 之後我哋就去咗坐澳門輕軌，游覽澳門一圈，等姑姐可以一次過睇晒咁多間酒店。 行咗陣我哋就上咗澳門君悅酒店 Grand Hyatt 37樓行政酒廊嘉賓軒食下午茶。只要喺Grand Hyatt嘅住客就可以免費享用，一邊嘆下午茶，一邊欣賞全個澳門國際機場及港珠澳大橋的景色。 下午茶是自助形式，有唔同嘅小食糕點，仲可以飲鮮搾果汁、Nespresso 咖啡、TWG茶等等。我哋緊喺嘆返杯伯爵茶先啦！ 呢度嘅朱古力餅同葡撻都好好味，契女愛上咗食葡撻😂。 如果想食飽啲，就5:30pm嚟食，仲有麵食添。 食完下午茶我哋想返房休息一陣，點知諗離開又見到個打卡位好靚，我哋又喺度影吓相先。🥰 #夏沫遊記 #夏沫環遊世界 #澳門景點 #澳門君悅酒店 @grandhyattmacau #grandhyattmacau #嘉賓軒 #ootdhk #hkootd #女生穿搭 #穿搭日常 #穿搭照 #長腿 #ootdoftheday #longlegs #stylish #fashionoftheday #香港女生 #打卡 #longlegsgirl #hkinfluencer #hkkol #topcitybites #打卡景點 #澳門打卡 #macau #travelblogger
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded Mar 20, 2023
尊敬的貴客： 非常感謝您百忙之中抽出時間分享您最近入住本酒店的體驗。 我們非常榮幸的得知您在澳門君悅酒店有一個愉快的入住體驗，我們也想藉此機會對您給予的寶貴建議和回饋表示衷心的感謝，使我們深知確保酒店服務設施處於最佳狀態的重要性以確保達到客人的期望。我們也會盡一切之努力以保持和提高我們的服務水準和款客之道。 我們真誠的感謝您的入住，也萬分榮幸的期待您能再次光臨澳門君悅酒店。 敬祝 安康 澳門君悅酒店
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice services And comfort area Highly appreciate for the services And the lounge with good view Will recommend more friend to come again And the food is good too Long time no come And I forge to take the cable Finally the send SF to Hong Kong Nice
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded Mar 20, 2023
Dear Valuable Guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. We are delighted to learn that your stay with us was overall enjoyable. We would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a club room for birthday celebration of our son. A fantastic experience starting from booking our room online to ending of our vacation. Thanks especially to Winnie Loh who helped us with all the arrangements before our arrival, including table booking for dinner buffet at Mezza9. I must need to give another compliment to Vernise Wong at club floor. Vernise welcomed us and helped us with the check in and check out processes. She is a caring person who always tried her very best to help us during our stay. She also did her best to assist us on planning the trip. We had a perfect vacation with all her assistance. We shall come back soon!
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded Mar 20, 2023
Dear Valuable Guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. We are delighted to learn that your stay with us was overall enjoyable especially highlighting the hospitality extended to you by Winne and Vernise. I will personally share your compliments to them and positive comments like this will motivate them to continue exceeding guest expectations. We would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Exceptional Knowledgeable staff's must experience their seafood dinner Lobster cook in 5 different style and all you can Consume at Mezza9. Absolutely The Best buffet in Macau reservations usually backlog for months fortunately Hotel guests do have priority.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded Mar 20, 2023
Dear Valuable Guest, Thank you very much for taking the time to pass on your comments following your recent experience at Grand Hyatt Macau. We would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$169 - $250 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt macau hotel macau
LOCATION
ChinaMacau
NUMBER OF ROOMS
791
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Frequently Asked Questions about Grand Hyatt Macau
Which popular attractions are close to Grand Hyatt Macau?
Nearby attractions include The House of Dancing Water (0.1 miles), Skycab Cable Car (Wynn Palace) (0.09 miles), and City of Dreams (0.1 miles).
What are some of the property amenities at Grand Hyatt Macau?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Grand Hyatt Macau?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Macau?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Grand Hyatt Macau?
Conveniently located restaurants include Chiado Portuguese Restaurant, The St. Regis Bar Macao, and The Manor.
Are there opportunities to exercise at Grand Hyatt Macau?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Grand Hyatt Macau have an airport shuttle?
Yes, Grand Hyatt Macau offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Hyatt Macau have airport transportation?
Yes, Grand Hyatt Macau offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Macau?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Macau offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.