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Hard Rock Hotel Macau

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#15 of 94 Hotels in Macau
Certificate of Excellence
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Hard Rock Hotel Macau
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810 Reviews from our TripAdvisor Community

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Showing 558: English reviews
New Delhi, India
Level Contributor
128 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved my favorite brand worldwide - the Hard Rock Cafe / Hotel. I always feel at home in this banner, and very fond of their brand of hospitality. Since I am partial to them, I would always give them a 5-star rating, but they've earned it by keeping me loyal to them!!!

Helpful?
Thank Srivatsan
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Srivatsan, Thank you very much for taking time to share your experience as well as your compliments with us. It's our great honor to have YOU as one of our valuable loyal guests! Also, we are very thrilled to know that you felt at home in our hotel! We will definitely share your Rockin' comment to all our team... More 

Bangkok
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is nice. We request for connecting room so my son has more space to run around between his granny's room and his room. The room size is small if you compare to Venetian. The bed is comfy. The connecting room connect King bed and double queen bed together. The hotel has kids club but you have to pay... More 

Helpful?
Thank Yiling_pum
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Yiling_pum, Thank you very much for taking time to share your experience as well as your compliments with us. We are very happy to hear that you and your family had an enjoyable stay with us! We will definitely share your comment to all our team members as it is a great encouragement for all of us to provide... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

First, we had this rude bus driver who didn't even want to open the luggage hold for us. As we have a luggage that need to be stowed, so I asked the bus driver if it's possible to open the stowage area, he didn't give me an respond and completely ignore me and my husband, until one staff helped us... More 

Helpful?
Thank Hannahfan
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Dear Hannahfan, Thank you very much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. It is definitely discouraging to... More 

Hong Kong, China
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a great stay and the family loved it. The pool is great but the gym is on the small side although they have most equipment. Rooms are big and well maintained. Friendly staff and felt welcomed. Breakfast buffet had a great choice of food and beverages.

Helpful?
Thank Peter P
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Peter P, Thank you very much for taking time to share your experience as well as your compliments with us. We are so glad to hear that you and your family had a great stay with us! It's also great to know that you are satisfied with our facilities, "big and well maintained" room, buffet breakfast as well as... More 

Phoenix AZ
Level Contributor
234 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a thoroughly enjoyable time at the HRH Macau! Staff members were consistently cheerful and friendly. Incredible customer service. The breakfast buffet every morning was delightful. We dined from 9 - 10:15 each morning, and the service and selection was outstanding! Self-service items were available, as well as made-to-order items. Crispy bacon was delightful, along with a pleasing variety... More 

Helpful?
Thank DesertDweller32
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi DesertDweller32, Thank you so much for taking time to share your experience as well as your compliments with us. We are very thrilled to hear that you had an enjoyable stay with us! It's also great to know that you like our "delightful" buffet breakfast, our Body Rock facility, outdoor jacuzzi, room view as well as the "incredible" service... More 

Larnaca, Larnaca, Cyprus
Level Contributor
61 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Visited this hotel for an overnight stay in December last. Very comfortable & excellent service. Rooms were well appointed & bathrooms a good size with nice products. Breakfast was excellent. Great location, close to all tourist attractions.

Helpful?
Thank Carol M
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Carol M, Thank you very much for taking time to share your experience as well as your compliments with us. We are so thrilled to hear that you like our "well appointed" room, "good size" bathroom, breakfast, our hotel location as well as the "very comfortable & excellent" service provided by our team members! We will definitely share your... More 

Tel Aviv, Israel
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Beautiful and cosy hotel. Perfect rooms with great view. Beutiful pool and also great resturants inside the hotel. Very close to the greatest casinos in Macau The hotel provided free shuttles to the city and border.

Helpful?
Thank Rzing
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Rzing, Thank you very much for taking time to share your experience as well as your compliments with us. We are very thrilled to hear that you like our room, room view, pool, our restaurants and the free shuttle bus service! We will definitely share your great comment to all our team members as it is a great encouragement... More 

Hong Kong, China
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for the night so that we could see 'The House Of Dancing Water' that was showing in the complex. The service at the hotel was really good. The staff were very, very attentive. The hotel is really good value and one of the things that was really good was that after checking out; we were given access of... More 

Helpful?
Thank Sc0ttieMac
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Sc0ttieMac, Thank you very much for taking time to share your experience as well as your compliments with us. We are very thrilled to hear that you had an impressive stay with us and you are satisfied with our room condition, room view, pool & cabana and the service provided by our "very attentive" team members! We will definitely... More 

Macau, China
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Went there to celebrate last week and i love it. Their staff especially those from the guest service and housekeeper are very friendly and professional. I like their collection of musics and the view from my room is amazing! The buffet breakfast is amazing too! Thanks for the wonderful stay! Definitely will stay here again!

Helpful?
Thank Heidi C
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Heidi C, Thank you so much for taking time to share your experience as well as your compliments with us. It's our great honor to hear that you love our hotel! Also, we are very thrilled to know that you enjoyed our collection of music, room view, buffet breakfast and the service provided by our "friendly and professional" team... More 

Kuala Lumpur, Malaysia
Level Contributor
131 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed July 13, 2016 via mobile

Our room was big and clean. Bed was comfortable. Only complaint - bathtub is small. Rooms are well sound proofed. Don't hear much noise from the outside. Service was quick and staff always friendly. Nice big pool. Good setting. There is also a hot jacuzzi in the pool area. Gym was good too. A little small but sufficient. Only thing... More 

Helpful?
Thank wanming
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi wanming, Thank you so much for taking time to share your experience as well as your compliments with us. We are very glad to hear that you like our room, bed, pool, jacuzzi, Body Rock (gym) as well as the service provided by our "friendly" team members! We will definitely share your comments to all our team members as... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Live the Rock 'n' Roll lifestyle! A hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 

Additional Information about Hard Rock Hotel Macau

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China
Location: China > Macau
Price Range: $118 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Macau 4*
Number of rooms: 322
Reservation Options:
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Hotel Style:
#5 Casino Hotel in Macau
#7 Spa Hotel in Macau
#12 Family Hotel in Macau
#14 Luxury Hotel in Macau
#14 Romantic Hotel in Macau
#17 Business Hotel in Macau
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