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Hard Rock Hotel Macau

#14 of 93 Hotels in Macau
Certificate of Excellence
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Hard Rock Hotel Macau
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797 Reviews from our TripAdvisor Community

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Showing 550: English reviews
Macau, China
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Went there to celebrate last week and i love it. Their staff especially those from the guest service and housekeeper are very friendly and professional. I like their collection of musics and the view from my room is amazing! The buffet breakfast is amazing too! Thanks for the wonderful stay! Definitely will stay here again!

Helpful?
Thank Heidi C
Kuala Lumpur, Malaysia
Level Contributor
122 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Our room was big and clean. Bed was comfortable. Only complaint - bathtub is small. Rooms are well sound proofed. Don't hear much noise from the outside. Service was quick and staff always friendly. Nice big pool. Good setting. There is also a hot jacuzzi in the pool area. Gym was good too. A little small but sufficient. Only thing... More 

Helpful?
Thank wanming
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi wanming, Thank you so much for taking time to share your experience as well as your compliments with us. We are very glad to hear that you like our room, bed, pool, jacuzzi, Body Rock (gym) as well as the service provided by our "friendly" team members! We will definitely share your comments to all our team members as... More 

Auckland, New Zealand
Level Contributor
90 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for a night with friends in town for the night, booking two family rooms in one booking. This is a nice clean budget hotel. It has some cool music playing and the kids enjoyed the pool. However, check in and check out were sloooooooooow. Should have guessed when I saw the roped queue area!!! Despite booking two rooms,... More 

Helpful?
Thank PiwiNomad
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Dear PiwiNomad, Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. It is definitely discouraging to... More 

Philippines
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A unique hotel displaying memorabilias of well known rock and roll artist. A cozy and cool hotel with modern interiors. A perfect hotel for travel fanatics who want to enjoy good food and good music. City of Dreams - Hard Rock Hotel has shuttles from the airport and ferry terminal. When we arrived from the ferry terminal Hard Rock Hotel... More 

Helpful?
Thank Veefashionista
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Veefashionista, Thank you very much for taking time to share your experience as well as your compliments with us. We are very thrilled to know that you like our memorabilia items as well as the interiors design. It's our great honor to be your "perfect hotel for travel fanatics"! We will definitely share your Rockin' comments to all our... More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Have to wait approx 40 mins for a bus trip to Sintra Hotel (st. Paul Ruins), no atm other than bank of china which is no connection for my bank account so i have to walk around an half an hour more to venetian hotel, breakfast it's OK except omelet, room was nice, for the first time traveller to macao,... More 

Helpful?
Thank Wahyu W
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Dear Wahyu W, Thank you for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. We are glad that you are... More 

Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Very nice and comfy hotel to stay, not to big so you can easily going anywhere, also have very friendly staff, located on the city of dreams macau and have many attartion like dancing of water or luxury club and casino, their also have free shuttle from/to airport and some destination in macau, one of i disapointed is their breakfast... More 

Helpful?
Thank willwin9391
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi willwin9391, Thank you so much for taking time to share your experience as well as your compliments with us. We are very glad to hear that you enjoyed your stay as well as the service provided by our "friendly" team members! For the breakfast, we will share this with our Food & Beverage team for further investigation and improvement.... More 

Sydney, Australia
Level Contributor
100 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Having never stayed at a Hard Rock hotel previously, it was great to finally get to take in the experience at their Macau property. On arrival we had no problems checking in at 12.30 and were allocated 1663 on level 16. The room was huge, and very stylish, complete with separate bar area, bathroom and toilet. The usual amenities were... More 

Helpful?
Thank dasberliner
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi dasberliner, Thank you very much for taking time to share your experience as well as your compliments with us. It's our honor to receive such a wonderful and detailed feedback from you. We are very thrilled to hear that you enjoyed our room, the SOUND OF YOUR STAY program and other facilities so much! We will definitely share your... More 

Melbourne, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 22, 2016

Stayed for 2 nights at the Hard Rock Hotel rooms was a good size and nice and clean. Check is was quick and easy the only thing strange was the $1000 Hong Kong dollars holding deposit they wanted. What I found with the hotel and casinos is that they have no soul not like what you get in Las Vegas.... More 

Helpful?
Thank David R
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi David R, Thank you so much for taking time to share your experience as well as your compliments with us. We are very glad to hear that you like our room, free WiFi, free shuttle bus as well as the House of Dancing Water show! For the hotel & casino comment, we will share this with our management team... More 

Hong Kong, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 16, 2016

Hard Rock Hotel is not the biggest nor grandest accommodation in Cotai Entertainment area. But it does deserve a high rated "rockkin" title! As part of the blinking hotel and entertainment district, Hard Rock Hotel appears to be very hip for its exterior architecture comparing to its neighbor counterparts. The decors perfectly matches its theme: paying tributes to rock and... More 

Helpful?
Thank LaKola
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi LaKola, Thank you very much for taking time to share your experience as well as your compliments with us. It's our honor to hear that we deserve a "high rated rockkin" title. We are very thrilled to know that you enjoyed the service provided by our "very pleasant to approach and very helpful" team members so much! We will... More 

Singapore, Singapore
Level Contributor
51 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 12, 2016

Pros: 1. great rooms and service 2. free shuttle buses to taipa and cotai regularly 3. Plenty of shops and facilities in the whole area to entertain everyone. 4. fantastic heated pool with sand box, cant enjoy much though due to the cold weather at that time. Cons: none.

Helpful?
Thank joel_low
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi joel_low, Thank you very much for taking time to share your experience as well as the compliments with us. We are thrilled to hear that you like our room, free shuttle bus, facilities, heated pool and there is no cons for staying in our hotel! We would love to see you in Macau again very soon! Rock On! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Live the Rock 'n' Roll lifestyle! A hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 

Additional Information about Hard Rock Hotel Macau

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China
Location: China > Macau
Price Range: $122 - $383 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Macau 4*
Number of rooms: 322
Reservation Options:
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Hotel Style:
#5 Casino Hotel in Macau
#7 Spa Hotel in Macau
#12 Family Hotel in Macau
#13 Luxury Hotel in Macau
#14 Romantic Hotel in Macau
#17 Business Hotel in Macau
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