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Hard Rock Hotel Macau

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#15 of 93 Hotels in Macau
Certificate of Excellence
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Hard Rock Hotel Macau
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831 Reviews from our TripAdvisor Community

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Showing 570: English reviews
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We availed of the Dancing Water Show package and stayed at the Hard Rock Hotel for 3 nights. Great customer service from all the staff, particularly Mr. Yvan de Guzman. We had a great time and look forward to staying there again.

Helpful?
Thank Cherry Mae Y
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Cherry Mae Y, Thank you so much for taking time to share your experience with us. We are glad to hear that you enjoyed the House of Dancing Water show and had a great time with us! Thanks a lot for your compliment for our team member - Yvan! We will definitely share your compliment to all our team... More 

London, United Kingdom
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed two nights at the Hard Rock Hotel, and had such a nice stay! We intended to visit Macau for just a day but the deal on Booking.com was great and we have always wanted to stay at a Hard Rock! We arrived early and we were able to check in straight away, which meant we could have a... More 

Helpful?
Thank spannerwingnut
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi spannerwingnut, Thank you very much for taking time to share your experience as well as your compliments with us. It's our honor to receive such a wonderful and detailed feedback from you. We are very thrilled to hear that you enjoyed our SOUND OF YOUR STAY program, room setup & layout, breakfast as well as the service provided by... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights in July and had an amazing experience. The best part is that separate lobby for hotel guests and separate for casino. You can also have a nice shopping experience with the newly built arcade. Once you check in to hotel, make sure that you get complimentary card which gives you initial casino money to start... More 

Helpful?
Thank behlkirti
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi behlkirti, Thank you so much for taking time to share your experience as well as your compliments with us. We are very thrilled to hear that you had an amazing experience with us! We are also happy to know that you are satisfied with our hotel location, free shuttle bus service as well as the service provided by our... More 

Northamptonshire, United Kingdom
Level Contributor
58 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights and had a super time - when you check in ask for an high floor, they were happy to move us up so we got a great view. Make full use of the free shuttle busses that run from the ferry terminals / airports / other casinos, they are regular and efficient. What ever... More 

Helpful?
Thank MissyEvans
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi MissyEvans, Thank you very much for taking time to share your experience as well as your compliments with us. We are so happy to hear that you had a super time during your stay with us! It's our honor that you like our The House of Dancing Water show as well as the free shuttle bus service. We will... More 

Hong Kong, China
1 review
3 of 5 stars Reviewed 1 week ago via mobile

There's so many good hotels in Macau. Give Hard Rock Hotel a miss. We were given a room where the safe deposit box wasn't working or the extracted fan in the bathroom. Plus odd to have a separate loo and bathroom. We had to wait a whole hour for the safe deposit box to be fixed and they eventually gave... More 

Helpful?
Thank klingonwarbird
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Dear klingonwarbird, Thank you for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. It is discouraging to know that the... More 

Taipei, Taiwan
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Very attractive hotel with Hard Rock theme which bring up the feeling of Rock & Roll era. The layout and facility in the hotel full of American culture but the space feels tight. The room design is modern urban hotel with great view. A unique place to stay!

Helpful?
Thank Waterman666
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi Waterman666, Thank you very much for taking time to share your experience as well as your compliments with us. We are very glad to hear that you felt the "Rock & Roll era" at our hotel and you like our "modern urban" room design! We look forward to your return to Hard Rock Hotel Macau! Rock On! More 

Seoul, South Korea
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I just stayed Macau just 1 days but I have to spend over 1 hours for waiting and check-in even though I had booking information. There were only 8~9 visitors in the line and 4 hotel desk clerks but it spent over 1 hours. I don't know why but the system was really poor. I didn't have enough time at... More 

Helpful?
Thank BK_JH_From_Seoul
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Dear BK_JH_From_Seoul, Thank you for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. It is definitely discouraging to know that... More 

Hong Kong, China
Level Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Woke up one morning and decided to spend a night over in Macau. Booked Hard Rock hotel in the cotai strip. Arrived on time for check in but room not ready. Told to wait 1-2hrs for room to be prepared. We got a smoking room instead of non smoking and let's just say it reaked!!! Disgusting, smelly, foul odor of... More 

Helpful?
Thank chrystal437
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Dear chrystal437, Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. It is definitely discouraging to... More 

banda aceh
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We were group, 5 adults and 2 kids. Arrived lately to macau aeroporto and our booking was cancelled because we passed the time for check in. The front desk guy said that no booking from us because it was cancelled. We disappointed not just because it cancelled (we can make new booking) but we got very very good price at... More 

Helpful?
Thank noeratilova
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi noeratilova, Thank you so much for taking time to share your experience as well as your compliments with us. We are glad to hear that our Front Office team were able to help you with your booking and you had an enjoyable stay with us! We will definitely share your comment to our team members as it is a... More 

Boca Raton, Florida
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We did not stay at the hotel. While visiting Macau we went to the poolside bbq brunch. We got to enjoy the pool and the kids had so much fun. There was a wide selection of food, not just bbq. Food was good. Service was outstanding. We would go there again.

Helpful?
Thank luvhostels
HardRockHotelMacau, Assistant Manager, Service Quality at Hard Rock Hotel Macau, responded to this review

Hi luvhostels, Thank you so much for taking time to share your dining experience as well as your compliments with us. We are so glad to hear that you had an enjoyable and fun dining experience at our Wave Bar - poolside BBQ brunch! We will definitely share your comment to our F&B team members as it is a great... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Live the Rock 'n' Roll lifestyle! A hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 

Additional Information about Hard Rock Hotel Macau

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China
Location: China > Macau
Price Range: $117 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Macau 4*
Number of rooms: 322
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, HotelTravel.com, Agoda, Ctrip TA, Travelocity, Odigeo and TripOnline SA so you can book your Hard Rock Hotel Macau reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Casino Hotel in Macau
#7 Spa Hotel in Macau
#12 Family Hotel in Macau
#14 Romantic Hotel in Macau
#14 Luxury Hotel in Macau
#17 Business Hotel in Macau
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