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Hard Rock Hotel

#19 of 91 Hotels in Macau
Certificate of Excellence
City of Dreams, Estrada do Istmo, Cotai, Macau, China
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1 room 1 adult
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735 Reviews from our TripAdvisor Community

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Hong Kong
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Having travelled 16+ hours from Aus, we struck a check-in staff with a go slow attitude & a distinct lack of knowledge. in the end she wrote a room number on the key pass that didn't exist (xx22 instead of xx72) and my colleague walked the floor looking for the room before having to head downstairs to get it sorted!... More 

Helpful?
Thank rwbhk
Hong Kong, China
1 review
1 of 5 stars Reviewed 2 days ago NEW

The waiting time at the hotel was way too long , 40 minutes to check in , 30 minutes for breakfast and ~ 30 minutes to check out . Not my idea of a holiday . I would not consider or recommend hard rock Macau .

Helpful?
Thank Divesh A
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

The room is spacious. Fast check in and out. There is a shopping mall nearby. We stayed there for two nights for the weekend. Staff is attentive and is always with a beautiful smile. Definitely, we would recommend Hard Rock Hotel to our friends.

Helpful?
Thank Spyhotelier
Guangzhou, China
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We arrived early and had about an hour wait to get into our room, no problem, the staff were friendly and helpful. We booked a double queen room non smoking. They do not participate in the rewards part, but the cafe and store do. The room is food size the beds are comfortable, however the price of the room in... More 

Helpful?
Thank loreyg
Hong Kong, China
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Of course it is a nice hotel, and very new, opulent, convenient, clean, etc etc. Nothing I can say about the amenities- all just right. Great rooms (we were occupying two corner suites), everything working well, loved the little touches of red in the decor. What made it all so special was the attitude of the staff. They were all... More 

Helpful?
Thank AparnaS
Level Contributor
21 reviews
19 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

'Hardrock' reminded me of a bunch of Rock Stars! Hot in here, so exotic. *Advantage 1. Connected to the hotels, 'Hyatt', 'Crown' inside. 2. Water show, the show 'Taboo' at club cubic, Soho street(Full of entertainments; bar, Hardrock cafe, club Cubic, restaurants(a diverse menu from all over the world), VIP Casino's ever the best 3. Commercial Shopping herb of all... More 

Helpful?
Thank 은우 박
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago via mobile

The hotel interior is very nice and cozy. The staffs are very friendly and nice. I got a complimentary birthday cake since it was my birthday month. Thank you so much Hard Rock Hotel I will definitely come back again.

Helpful?
Thank kristel jane g
Taipei, Taiwan
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hard Rock Hotel is located in Cotai, Macau. Its decoration is full of instruments and remarkable music atmosphere. The one bed room is so great. A king bed with a nice bathroom and toilet. It is very comfortable. Its view from the room is also great. You can see whole Venetian. The price for one bed room to suit... More 

Helpful?
Thank pohsinlu
Haifa, Israel
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

comfort and very spacious room. the facilities of the hotel are excellent: very good restaurants, gym, spa center, big casino. the hotel provides free shuttle bus to the main spots in macau. the staff was very friendly. negative point: although it was non smoking room, the room had cigarettes smell in the toilet

Helpful?
Thank orkayam
HardRockHotelMacau, Front Office Manager at Hard Rock Hotel, responded to this review

Hi orkayam, Thank you for taking time to leave a review on us and glad that you have enjoyed your stay with us. We apologies on the smoke smell in your room, hope you had contacted our Front Desk rockers on this issue so that we can resolve it for you during your stay. Rock on' More 

Malaysia
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Went there on a family trip and really did enjoy it a lot. The room was spacious with my nephew & niece running wild in the room. It has a great view of the Venetian and just a 5 mins walk over. If you enjoy walking, you can take a slow stroll over to Taipa Village (about 20mins).In the hotel... More 

Helpful?
Thank moo2elyn
HardRockHotelMacau, Front Office Manager at Hard Rock Hotel, responded to this review

Hi moo2elyn Thanks for your review and glad that you and your family had a great time with us! We look forward to welcome you back to Macau soon! Rock on' More 

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