IBIZA GRAN HOTEL

4.5

Excellent

556 reviews

#6 of 50 hotels in Ibiza

Location

Cleanliness

Service

Value

Certificate of Excellence

Room & Suite (130)130

Full view

Property amenities

Parking

Free High Speed Internet (WiFi)

Pool

Fitness Center with Gym / Workout Room

Free breakfast

Casino and Gambling

Nightclub / DJ

Airport transportation

Free internet

Wifi

Internet

Hot tub

Adult pool

Outdoor pool

Bar / lounge

Restaurant

Breakfast buffet

Poolside bar

Business Center with Internet Access

Conference facilities

Banquet room

Meeting rooms

Spa

Concierge

Non-smoking hotel

Butler service

Dry cleaning

Laundry service

Room features

Ocean view

Non-smoking rooms

Suites

Family rooms

Air conditioning

Private balcony

Minibar

Flatscreen TV

Room service

TV Channel One Russia

Good to know

HOTEL CLASS

HOTEL STYLE

Harbor View

Great View

Hotel links

Visit hotel website

Full view

82Good for walkers

30Restaurantswithin 0.3 miles

5Attractionswithin 0.3 miles

Contact

Paseo Joan Carles I 15-17, 07800, Ibiza Town, Ibiza Spain

Name/address in local language

011 34 971 80 68 06

E-mail hotel

Getting there

Ibiza Airport5 mi

See all nearby hotels

Nearby restaurants

See all nearby restaurants

Nearby attractions

4 minArchitectural Buildings

Casino Ibiza

2 minCasinos

See all nearby attractions

556Reviews

22Q+A

72Room tips

Poor start but great after that

My wife and I have just returned from 5 days at the hotel and we had a great stay. However, the welcome to the hotel was poor and we both commented that we could have been in any 3/4 star hotel at this point. We were standing at reception rather than being offered a seat, we had a cold flannel which was nice, but standard and no offer of a drink. I had also emailed the hotel as this was our anniversary, yet no mention of this for our entire stay which was a shame. From this point on though we had a great stay, the 2 pools are great, service is good and the room was large, clean, modern and well equipped with lots of storage. We weren't overly impressed with Cipriani restaurant but La Gaia is standout in every way. Couple of suggestions would be to add sun loungers in the hotel room terraces as there is plenty of room for this and the sun hit this area for about half of the day. There are a number of day beds at the adult pool set back from the pool itself and perhaps these could be moved closer to the water as these are the first to go each day. Wine by the glass is also limited but regardless of this we had a fantastic time. Thank you. Neil Spencer…

Date of stay: July 2019

Thank you for such a detailed review and your comments about your recent visit to our hotel. We appreciate your kinds words about the rooms and La Gaia. We sincerely apologize for the inconvenience that you have experienced during the check-in. We feel sorry that we fell below your expectation regarding welcoming you to the hotel, it´s not the experience we want our guest to have. Also, many thanks for the suggestions about sun loungers. We will share your comment to the rest of the team for review and for service improvement. Again, thank you for the review and for staying at Ibiza Gran Hotel. We hope that you would still consider staying with us again in the future. Kind Regards, Raúl Sierra General Manager

My home when on Ibiza

I have stayed in this hotel numerous times since at least 7 years. What can I say? I would never stay anywhere else when on the island. Each time its like coming home for me. Great and friendly staff, fantastic rooms, great people around (the who is who) Ok, one or two negative points: I don't know why hotel guests who have to pay a quite high rate for the room have to pay extra when using the Spa and second: the gym is really very small. They have so many football players an athletes as guests during summer, that I don't understand why they don't enlarge the gym?…

Date of stay: April 2019

Value

Location

Service

Trip type: Traveled with friends

Room Tip: the have a new categorie of rooms called premium room, which are fantastic but less expensive

See more room tips

Thanks a lot for taking the time to leave a review on Tripadvisor. Nothing makes us happier than seeing our guests coming back year after year to Ibiza Gran Hotel. Repeated guests are our daily motivation and we try to welcome each and everyone as a part of our family. Also, every year we are looking for things to improve and we find the feedback from our guests more than valuable. Thank you for your suggestions, we will take them into close consideration for the upcoming seasons. We are looking forward to welcoming you back in Ibiza soon. Kind Regards, Raúl Sierra General Manager

Appaling service and customer care

This was my 3rd/4th stay and my previous ones have always been to a good standard in balcony rooms overlooking the pool. This time, upon booking through their website and paying 400euros in June (not the highest of seasons and the hotel was clearly running below 70% occupancy), I was given the smallest of rooms (less than 25m2) with a strong smell of sewage coming from the bathroom (144). Upon noting my concerns, I was asked to pay an additional 200euros if I wanted an upgrade. This treatment was just embarrassing and to the lowest of standards. With a recurring guest and the hotel running well below full occupancy, they could have easily switched my room, upgraded me, or applied a "beau geste" to the 100 euros of extras I spent in 24hrs. I asked to speak with the manager, which I was told was off duty on sunday. The reception staff were clearly very junior and unable to handle my complaint. Will not be staying there again.…

Date of stay: June 2019

Rooms

Cleanliness

Service

Trip type: Traveled as a couple

Thank you for your time writing the review. First of all, we would like to apologize that the hotel did not meet your expectations. We value our guests who share with us constructive feedback and we always try to improve. Nevertheless, we appreciate your feedback and we hope you will give us a second chance. Kindest Regards, Raúl Sierra General Manager

Great!

Thank you so much! Amazing! it is certainly one the best hotel I've stayed in Ibiza Island, I come 2 times a year in different places. Check in was efficient and friendly, the service is excellent. Amazing experience, great weather

Date of stay: June 2019

Value

Location

Service

Trip type: Traveled with friends

Thank you for choosing to stay with Ibiza Gran Hotel during your recent visit to Ibiza, where the weather never disappoints. We truly appreciate your kind words about our service. It's definitely a boost for us every time we hear positive reviews such as this. We look forward to welcoming you back to the hotel in the near future. Sincerely, Raúl Sierra General Manager

Awful don’t stay

Hotel is ok. Classy. On marina. The service is terrible. They treat guests poorly. They have no iron in the room because “it’s a fire hazard.” Instead they have an open room layout with jacuzzi in middle of room. So stupid. When I called for an iroñ after traveling 20 hours they told me it was 10 euro per garment. They would not give me a place to buy an iron. When I complained they did nothing. Stay somewhere else where they actually care about you as a guest. They do as little as they can. 2 middle fingers up for this hotel. Will never come back. There are many other 5 star hotels to stay at. Do not stay here. I travel to Ibiza often…

Date of stay: May 2019

Trip type: Traveled on business

Thank you for posting a review on TripAdvisor with regards to your recent visit in Ibiza Gran Hotel as well as pointing out the facilities you would like us to improve. We don't display the irons in our suites for your and other guests safety. While we realize that we cannot undo the experience that you had during your stay, we do hope that since you travel in Ibiza often, you will provide us with another chance to welcome you back to Ibiza Gran Hotel. We look forward to this opportunity in the near future with the focus to restore your confidence in our team and our service. Kindest Regards, Raúl Sierra General Manager

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PRICE RANGE

$324 - $960 (Based on Average Rates for a Standard Room)

ALSO KNOWN AS

ibiza town gran hotel

LOCATION

SpainBalearic IslandsIbizaIbiza Town

NUMBER OF ROOMS

185

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Ibiza Gran Hotel, Ibiza Town

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