Is this hotel not open? I’ve seen it on love holidays but why are there no reviews since 2019

As an ex customer of this hotel will never return due to shocking service and attitude I found out they also regularly break the law HO­JAS DE RE­CLAMA­CIONES (CUS­TOMER COM­PLAINT FORMS) How many of you know that if you are dis­sat­is­fied with a bar, res­taur­ant, shop, or other type of busi­ness in Spain you can make an of­fi­cial com­plaint through the Span­ish au­thor­it­ies. It is law that busi­nesses have to have these books of forms on their premises and that they have to pro­cess the com­plaint if you make it. But really try say­ing “Hoja de Re­clam­ciones” and of­ten you won´t even need to get to that stage, be­cause the busi­ness will not want the Con­sumer Of­fice look­ing into their busi­ness. So, how does it work? You go into a busi­ness and first of all make an of­fi­cial com­plaint. You can also do this by tele­phone (keep a re­cord), or by let­ter, best by bur­o­fax. If they do not deal with it prop­erly after a suit­able period of time, ask nicely for the Hoja De Re­clama­ciones. They will ask why and of course try and dis­suade you. You will tell your story and if no agree­ment can be reached, then the forms should be pro­duced. The forms should be com­pleted on the busi­ness premises, and if you can, in Span­ish, but if not, in Eng­lish. You state what the reason for the com­plaint is and what res­ult you would like to see, a re­fund, or something fixed, for ex­ample. You can­not claim dam­ages, this isn´t go­ing to Court, it is just an ar­bit­ra­tion pro­ced­ure by the local Con­sumers Of­fice. You need to in­clude your name and ad­dress, phone num­ber, but they will reply by post, the dates and tim­ing of what has happened, sup­ply and keep cop­ies of any evid­ence re­lat­ing to the com­plaint, like price lists, in­voices etc. The busi­ness needs to tell you their of­fi­cial name, CIF num­ber for ex­ample, to put on the form. The mem­ber of staff, owner or man­ager, might want to add some com­ments to yours, but usu­ally they do it sep­ar­ately. Then make sure you have your ori­ginal evid­ence, and take the top two pages (a white one and a green one). The pink one is left in the book for the busi­ness. You then take the white one plus pho­to­cop­ies of your evid­ence, in­voices, re­ceipts, whatever to the local Con­sumer Of­fice. If you don´t know where it is then go to the local Town Hall. Once you have found out where to go loc­ally, it is best to go per­son­ally, so that you can get a stamp on your re­ceipt of your com­plaint, but you can also send it through the Post of­fice by bur­o­fax (signed for de­liv­ery). Then the com­plaint is looked into and they will con­tact the busi­ness. You could get a res­ult in a few weeks or a few months (you know what Spain is like!). You hear by post to your ad­dress. You must re­tain all the doc­u­ments and the green copy of the Hoja de Re­clama­ciones in case they are asked for.

Hi, How much is the shuttle service ? (airport/hotel & hotel/airport) Thanks a lot

Gutted after reading reviews. First holiday abroad with my husband. Waited along time for this and saved hard. So not looking forward to our holiday now. Booked in for the 15th till the 22nd August. Bad reviews !! A sad Mrs shenda wooloff

What is hotel email address please