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Hotel E Velasco

Traveler (201)
Dining (27)
Room & Suite (15)

About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
With a privileged location facing Plaza de la Libertad (Liberty Square) in downtown Matanzas, our hotel is an architectural jewel of the early XX century. We exhibit a refined decoration and elegant furniture. We take pride on the details, privacy, familiarity and distinction, professional standards and a gourmet cuisine. SERVICES Bar: You will enjoy a wide selection of Cuban cocktails and a range of well known international cocktails. We also offer a variety of whiskies, gins, tequilas, brandies, cognacs, liqueurs and premium brand rums. Cafeteria: We have a menu specialized in sandwiches, We also sell a wide variety of cold beverages: sodas, milk shakes and natural fruit juices. Restaurant: The luxurious restaurant with an international gourmet cuisine offers the chance of enjoying delicious plates elaborated and finely decorated by our chefs. It is worth to mention that we have a very well stocked wine cellar with high quality wines from all over the world. Our coffee service identifies us in the city. Lodging: We have 13 standard rooms and 4 more spacious junior suites with view to the square. Both have cable TV, air conditioning, safe box. Private bathrooms with cold and hot water, hair dryer and amenities. Mini bar and telephone. You will enjoy wifi connection and a cybercafe.
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Property amenities
Restaurant
Bar/Lounge
Breakfast included
Room service
Banquet Room
Breakfast Available
Concierge
Multilingual Staff
Paid Wifi
Public Wifi
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Room features
Air conditioning
Minibar
Family Rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Historic Hotel
Quaint
HOTEL CLASS
234Reviews
207Photos
19Q+A
31Room tips
Traveler rating
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  • 82
  • 29
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  • 6
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Popular mentions
Clean and quiet in the perfect location. But there were profound maintenance issues with air con (something of a waterfall) and the extractor (the sound of a road drill). Overall I was a little let down. The hotel didn’t offer any comfort at check out. I gave them the
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Response from Hernan_Costa_R, Director de Recepción at Hotel E Velasco
Responded 1 week ago
Dear Guest, Thank you very much for your comment. All opinions are important. Above all the ones that point to our problems. Yes, we had a maintenance problem, and yes, we sent a maintenance engineer right away to solve it, But be sure that there was no dishonest behavior on our side, but just the effort to find a solution as quickly as possible. Best regards,
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Wonderful staff, beautiful hotel, which now extends to the Louvre Hotel across the park. The only problem with this hotel is that most of the rooms have only one queen size bed, so cannot be shared with people rooming together who are not on intimate terms. Also it would be
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Response from Hernan_Costa_R, Director de Recepción at Hotel E Velasco
Responded Mar 4, 2019
Estimado cliente Gracias por sus comentarios. Nos alegra que haya disfrutado de su estancia en el hotel y tomaremos sus sugerencias en cuenta. saludos!
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We had a small suite at the front of the hotel and it was perfect for our two-night stay in Matanzas. It is in a central location and it's easy to walk to the places of interest in the town. I'll never forget first arriving at the hotel after a hot and frustrating journey and
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Response from Hernan_Costa_R, Director General at Hotel E Velasco
Responded Mar 4, 2019
Estimado cliente Estamos felices de que haya tenido una agradable expeiencia en el hotel. Su felicidad es la nuestra. muchas gracias por sus comentarios y esperamos darle la bienvenida nuevamente. saludos!
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I got a "junior suite" for 2 nights. While the overall experience was nice (good food, good service, friendly staff), the hotel suffers from a typical Cuban problem: bath rooms smell like you are walking through the New York sewer system. It was so bad, that you got a bit sick
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Response from Hernan_Costa_R, Director de Recepción at Hotel E Velasco
Responded Mar 4, 2019
Estimado cliente Muchas gracias por sus comentarios. Revisaremos con atención lo que usted detalla y realizaremos acciones al respecto.
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Having given up on ever receiving anything like good service in Cuba, this hotel proved that it is indeed possible. The old style of architecture was right up my alley, the food great and the staff simply amazing, bending over backwards to help in any way possible. Beds and
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Response from Hernan_Costa_R, Director de Recepción at Hotel E Velasco
Responded Feb 26, 2019
Dear Customer We are happy that you have been satisfied with the services of the hotel and we thank you for your excellent comments! Have a nice day. Regards!
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All photosTravelerDining Room & SuiteFamily and Play Areas
junior suite
doors to rooms
The noisy square opposite the hotel.
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123
Hello, is this hotel wheelchair friendly and are there rooms on the main floor, thank you
Wouldn’t swear to it. I think rooms not on ground but upstairs. Accessible downstairs not sure about toilets though.
1 vote
No say ahora, pero en Setiembre 2016 80+ CUC por noche.
0 votes
Hi do you have availability for two people from 12/26 to 12/28? Thanks
We were guests there, so I don't know. You should email your question to the manager, who was very responsive and nice. Here is the contact information: Hernán Costa Rodríguez Email is recepction3@velasco.ntz.tur.cu
0 votes
Hi do you have availability for two people from 12/26 to 12/28? Thanks
Hello!! Thank you for considering us as your destination. I am happy to tell you that we have availability for 26 to 28 December. The price of our standard room is: single $90.00 CUC and double $134.00 a day with breakfast, room’s minibar and 1 hour internet connection included. All other services are “a la carte” Please let me know if this is ok for you to confirm. Saludos. Hernan Costa Reception Manager Hotel E Velasco
0 votes
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1234
"We stayed in a small suite at the front, but we weren't troubled too much by noise from the road -- traffic quietens down."
"If you stay here, get a room away from the plaza."
"Select room in the back of hotel"
"All the rooms are on the same floor and fairly equal."
"I think all rooms are equally loud if you're staying here..."
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PRICE RANGE
$71 - $92 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanCubaMatanzas ProvinceMatanzas
NUMBER OF ROOMS
17
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