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Senses Riviera Maya by Artisan, Gourmet-All Inclusive -Adults Only

Traveler (973)
Room & Suite (296)
Pool & Beach (152)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Artisan is a hidden gem in the Riviera Maya. A Sanctuary of Privacy and a Paradise to your Senses. Escape the ordinary to a extraordinary luxury boutique hotel. Where the gentle breeze and stunning views will take your breath away. Our luxurious accommodations will satisfy even the most demanding guests. Come savor a skilfully prepared meal at one of our outstanding restaurant while taking in the majestic Caribbean view. Relax poolside while enjoying one of our unforgettable cocktails. Our adults only hotel excels in service and privacy. Experience a peaceful sunset without the noise and distractions of giant resorts. Our hotel consist of 38 ocean view suites, 2 restaurants and bars, large infinity pool just steps from the ocean and a rooftop terrace with Jacuzzis for those who are looking for a private area to relax.
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Adult pool
Airport transportation
Concierge
Hot Tub
Laundry Service
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Microwave
Minibar
Refrigerator in room
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
HOTEL CLASS

Location

Full view
Contact
Senses Riviera Maya by Artisan, Gourmet-All Inclusive -Adults Only Carretera Chetumal-Cancun 307 Lote 71 y 72, Playa Paraiso, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cozumel Airport17 mi
Cancun Airport20 mi
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559Reviews
1,188Photos
208Q+A
100Room tips
Traveler rating
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Popular mentions
Our first impression was that the room was too good to be true. Unfortunately we had a room that needed a lot of work. We had no hot water in the sink area and no water pressure in the shower. The maintenance guys worked on it one entire day but never fixed it. Service in
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Overall the property is very good wih friendly staff,good selection of food, and drinks. The view is very scenic. the service is good but some things could be added like ambrellas, better music sound and bamboo straws since it is illegal to have plastic straws on the beach.
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Response from Artisan The Han... H, Gerente at Senses Riviera Maya by Artisan, Gourmet-All Inclusive -Adults Only
Responded 6 days ago
Dear Ambassador172529, We would like to thank you for writing your opinion about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service. We truly regret not having been able to fulfill all your expectations about the service and facilities, we highly appreciate your opinion and we certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations. Sincerely, Pilar Pérez Montaño
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My husband and I absolutely loved this place. The rooms were very nice and clean, the view was breathtaking, the service was excellent, and the restaurants were amazing. Our favorite was the specialty restaurant, their customer service was awesome especially the waitress that
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Response from Artisan The Han... H, Gerente at Senses Riviera Maya by Artisan, Gourmet-All Inclusive -Adults Only
Responded 1 week ago
Dear Maricruz C. I would like to thank you for such amazing comments. It is always wonderful to know we complete a great experience for our guests, your opinion is so important, as it helps us to improve and keep working in make our hotel the place where you want to come all the time to relax and create great memories from beautiful Mexico. It would be our pleasure if you give us the opportunity to host you once again in a near future... Best wishes from your Artisan Family!!! Pilar Perez Montaño - GerenteGeneral pperez@artisanhotels.mx
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I saw this hotel described using so many different names/titles... It proved difficult to find the correct property on Trip Advisor to review - but this is certainly the place we stayed. Anyway this is a Caribbean-facing all inclusive resort designed for those staying a week
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Response from Artisan The Han... H, Gerente at Senses Riviera Maya by Artisan, Gourmet-All Inclusive -Adults Only
Responded 6 days ago
Dear Diptych, Thank you very much for taking the time to share your opinion with us, it was our pleasure to welcome you in our hotel and we are very sorry for the misunderstanding on the name...we are fixing it. We would love to have you once again in a near future, please do not hesitate to contact us in case you decide to visit us again or recommend us to friends or family. All the best!! Pilar Pérez Montaño pperez@artisanhotels.mx
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My boyfriend and I stayed here for a week. It was literally the most amazing resort we’ve been too. Beautiful beach right in front and that infinity pool was INCREDIBLE. It was my Spring Break from college, but we are in our mid-late 20’s so we aren’t into the whole typical
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Response from Artisan The Han... H, Gerente at Senses Riviera Maya by Artisan, Gourmet-All Inclusive -Adults Only
Responded 6 days ago
Dear Erin1ynn22, On behalf of the Artisan family, I would like to thank you for your beautiful comments. We are so happy to know that you have an great stay with us and that you enjoyed the beauty of our hotel in our amazing Mexican Caribbean. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again. Best Regards. Pilar Pérez Montaño pperez@artisanhotels.mx
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Professional photo exclusively commissioned by TripAdvisorSenses Riviera Maya by Artisan, Gourmet-All Inclusive -Adults Only
The Master Suite King at the Senses Riviera Maya By Artisan
Professional photo exclusively commissioned by TripAdvisorSenses Riviera Maya by Artisan, Gourmet-All Inclusive -Adults Only
The Master Suite King at the Senses Riviera Maya By Artisan
Professional photo exclusively commissioned by TripAdvisorSenses Riviera Maya by Artisan, Gourmet-All Inclusive -Adults Only
The Deluxe Suite King at the Senses Riviera Maya By Artisan
Professional photo exclusively commissioned by TripAdvisorSenses Riviera Maya by Artisan, Gourmet-All Inclusive -Adults Only
The Master Suite King at the Senses Riviera Maya By Artisan
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12345660
The road is a pretty normal road that any vehicle can fit down. It is a dirt rad the last bit, but any small bus, van, or car can easily make it. The difficulty for the driver may be in finding the hotel as it is a bit off the beaten path and not easy to find. Unless it’s a full size large Greyhound bus then I don’t not see the size of the road being an issue.
1 vote
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Breakfast buffet only and it’s hit and miss when it starts. They said 7am, but we were then told 9 and another morning they didn’t put it out at all. Lunch and dinner are sit down and order. Pool restaurant says it starts at 11am for lunch, but we were later told 1pm. Supposed to close at 6, put was closed by 5 every night. Kitchen was out of order for 3 days by the pool and the only night we were able to get reservations, we were cancelled on at the last minute. That restaurant is also closed for dinner Monday and Tuesday. The choices are not good at this hotel and the service was sloooow every single time.
2 votes
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What is the best option to get to the hotel from Cancun airport?
We booked through Expedia we paid $50 round trip for 2 people.
0 votes
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12345642
"I think all rooms are sea facing - but, if not, then I would fight tooth and nail to make sure you get one that is."
"Higher floors have a more majestic view"
"The rooms are amazing on the bottom floor. The deck is large and has a plunge pool."
"get a second floor room if you can! I heard (after the fact) they have the best views."
"All rooms you can see the ocean. I would pick the 2nd or 3rd floor"
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12345620
PRICE RANGE
$156 - $293 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
38
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