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Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
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5,458 Reviews from our TripAdvisor Community

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Showing 4,267: English reviews
Boston, MA
Reviewed June 2, 2012

Just returned from 10 days at the IB Grand Paraiso. We had previously been on 8 Iberostar vacations including the Lindo and Maya, but had never stayed at any of the Grand hotels. This was by far the best experience we have had. We tried to get upgraded to an ocean-front room since it was our anniversary and because it...

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Helpful?
4Thank BostonFans
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, First and foremost, thank you for taking the time to communicate to us your comments about your stay at our hotel, also we appreciate your kind words and suggestions, we are going to share them with our managers. We are especially glad to read that you enjoyed the friendly, warm and attentive service we provide to all of...

Hermantown, Minnesota
Reviewed June 2, 2012

truly. My wife and I went memorial weekend. It was wonderful. Booked through a travel agent, www.travelbyNoreen.com and Apple vacations. Noreen gave us some great information about the place prior to the trip. My wife and I had been in the Riviera Maya area only once before. We were looking for a place without kids. (We have 4. the oldest...

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3Thank George J
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest: Thank you for your informative review. We were delighted to hear that you had a wonderful vacation with us. At the Iberostar Grand Paraisol we take pride in offering our guests luxurious accommodations and the very best in food and beverages. Your review is motivating as it reflects that we continuously exceed our guest’s high expectations, we also...

lancashire
Reviewed June 1, 2012

This was our second visit to this resort and although i thought the first time was great this time was truly fabulous. We stayed for fourteen night's and day's and thouroughly enjoyed every minute. We arrived on the 8th of may and celebrated my husband's birthday and our wedding anniversary while we were their . Before i arrived i requested...

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10Thank twocunardfans
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest: Thank you for your kind review which you have shared with other travelers. We appreciate that you allowed us the honor of serving you again. Your evaluation is of special importance to us as you have had the opportunity to compare our property and services over a two years period. The fact that we continue to receive positive...

Calgary, Canada
Reviewed May 31, 2012

First time to the Grand and won't be our last. After experiencing a resort injury in 2011 in Mexico I wasn't sure if I would ever go back. Staying at the Grand has made this decision easy now. We stayed at the Grand for 2 glorious weeks April 21-May 12th with not one drop of rain. This resort should be...

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Helpful?
5Thank travelbugs1431
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest: Thank you for your generous review. We are pleased to know that we exceeded your expectations on your very first visit with our resort. We pride ourselves on being conveniently located, offering a wide array of food and beverage, and the very best in personalized service. Your special mention of the staff that enhanced the quality of your...

Greensboro, North Carolina
Reviewed May 30, 2012

We stayed at the Iberostar Grand in October 2011. I'm a little late getting around to this review. We originally booked the standard suite & had an extremely tiny view of the ocean, so we decided to upgrade to an oceanfront suite for our last three nights (all that was available) and it was was definitely worth the extra money....

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4Thank jg985
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you so much for your nice review. We are pleased to know that we exceeded your expectations on your visit with our resort. Your kind words about the food, the conformability of the rooms and the staff and the entire welcoming and friendly atmosphere means a lot to us. We do hope to have the pleasure of...

Kelowna
Reviewed May 28, 2012

I have been to this property three times with my spouse and it is amazing. I love the fact that it is adults only and very chill. This is the nicest place ever! I have stayed at a lot of different places in Mexico and this tops them all. The food is amazing and the head chef is always willing...

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7Thank ogopogie
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest: Thank you for your kind review which you have shared with other travelers. We appreciate that you have allowed us the honor of serving you again. Your special mention of the staff that enhanced the quality of your trip was also greatly appreciated. We recognize that our staff plays a valuable role in the vacation experience of our...

New York
Reviewed May 28, 2012

We recently stayed at the Grand for four nights and our only regret was that we didn't stay for longer. Service was top-notch. Everyone we encountered was friendly and gracious. We felt pampered from the moment we arrived at the hotel ... we were immediately served champagne, which helped! We upgraded to an ocean-view room, which was great. I didn't...

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8Thank ceceliacs1
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest: We would like to express our gratitude to dedicate your time and attention to share your kind compliments on the hotel; we are more than pleased to know that you had an enjoyable stay in the Grand. We feel really proud and honored reading your comments which we will be extremely pleased to share with our staff and...

London, United Kingdom
Reviewed May 28, 2012

We had visited in May 2011 & had such a great time, we decided to go back again for another 2 weeks - this time via Thomas Cook as it seemed First Choice no longer advertise it. One tip is go for private transfers if you can - the coach Thomas Cook laid on was packed hot an not a...

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2Thank Evitaesther123
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest: Thank you for your kind review which you have shared with other travelers. We appreciate that you have allowed us the honor of serving you again. Your evaluation is of special importance to us as you have had the opportunity to compare our property and services over a two (2) years period. The fact that we continue to...

Bayonne, New Jersey
Reviewed May 28, 2012

Ok so we stayed at the grand in the first week of may. Before this my husband and i have been to the lindo ( which we got matlrried at and also highly recommend!!) And also the beach resort. We asked for an upgrade when we check in and because we were frequent travelers there they gave it to us...

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1Thank krissi5678
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest: Thank you for your review. We feel privileged to have had the opportunity to serve you. It was also a pleasure to hear that you enjoyed your holidays among us so much. We appreciate all your comments regarding entertainment as we are a only adults hotel the amusement we provide is thinking in adults. We hope that you...

Philadelphia, Pennsylvania
Reviewed May 26, 2012

I just got back from the Iberostar today. I have to say it is a beautiful resort with amazing rooms and views. The star friends staff and the food service staff are incredible. They are social and obviously trained well. Unfortunately, I have to say the concierge and butler are a waste of time. They are rude and very unwilling...

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20Thank Kathryn B
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First and foremost, thank you for taking the time to communicate to us your concern with incident that occurred your last day of your stay at the Iberostar Grand Paraiso Hotel, we are indeed deeply regretful because we can guarantee to our guests an excellent service of security, for this reason we would like to start to make...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $422 - $917 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#1 Family Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Grand Hotel Paraiso staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a villa for privacy and spaciousness!”
 of 5 bubbles beachin77, 2 days ago | Read review
“Love the oceanfront room! Higher floors are quieter.”
 of 5 bubbles VMC001, 2 days ago | Read review
“Room over quiet pool great”
 of 5 bubbles susanmessina, 4 days ago | Read review
“Garden view but it wasn't bad”
 of 5 bubbles brendonv114, 5 days ago | Read review
“Ask for an upgrade at no extra cost at check in”
 of 5 bubbles maelson, 5 days ago | Read review
5 of 5
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