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Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
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5,344 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Grand Hotel Paraiso
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Showing 4,177: English reviews
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 26, 2012

When I went to The Iberostar Grand I was exhaisted and stresed to my limit from work. After one night my stress levels had gone down substancially. The hotel is calm clean, beautifull landscaped. The food choices were exactly what I wanted tasty, a big variety of healthy choices and available all the time so I didn't have to worry... More 

Helpful?
2 Thank Miranda E
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We appreciate the time they invested in writing a review a trip advisor review. We feel privileged to have had the opportunity to serve you. It was also a pleasure to hear that you enjoyed your holidays among us so much. We look forward to the opportunity to welcoming you back soon for another unforgettable experience. Best regards,... More 

Miami, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 26, 2012

One word-WOW. You will not be disappointed if you stay at the Grand. Every staff member was very helpful and happy to assist you, especially our butler Trini. There are plenty of food choices at the buffets and the lobster lasagne at the italian restaurant was over the top. I like the fact that if you did not want to... More 

Helpful?
2 Thank Oceanblue0219
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, We would like to thank you for a nice review. It is a satisfaction to know that we made your stay unforgettable. I have forwarded your email to all our Department Managers as it is always motivating for the staff to receive e-mails like yours. We hope to be able to welcome you back in future. Best regards,... More 

Tampa, Florida
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed May 26, 2012

Our stay was from May 13 – May 18. As this was our first visit to Mexico, and our first experience with an All Inclusive, I did extensive research, and Iberostar came out on top. From the 100’s of reviews I read prior to our trip, my expectations were very high, and for the most part, I was not disappointed.... More 

Helpful?
6 Thank Fpacheco
Montreal, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 26, 2012

This is my 2nd trip to the Grand and it just keeps getting better. I love the food, the rooms, the beds are divine, the service is great. I also like the fact that you can find a quiet or an active area depending on your mood of the day. There are many quiet corners and pools where you can... More 

Helpful?
6 Thank Sahraew
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First and foremost thank you for the time you invested to communicate us your comments about your second experience at our Hotel. It is nice to hear that you enjoyed your vacation and it was a pleasure to have you here with us. Best regards Quality Manager Iberostar Mexico More 

Brighton, Canada
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 25, 2012

We stayed at the Grand April 28-May 5 and got married there on April 30. It was a BEAUTIFUL wedding (if I do say so myself) and a great trip. This was our 3rd time at the resort and several guests at our wedding were also repeat Grand guests. There were 30 of us in total at the wedding. Jessica... More 

Helpful?
4 Thank hboz2828
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest: Thank you so much for choosing our property to be participate in so special occasion on your life! We are happy to see that there are elements of the Iberostar Grand Paraiso that you quite enjoyed, however I am very concerned to read that your experience with us did not live up to our usual level of service... More 

Houston, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 24, 2012

My travel agent Oslyn Foy (Grand Travel & Cruise) always used to rant and rave to me about what a wonderful resort this was and always urged me to go. I finally decided to go this year to celebrate my 40th birthday. OMG......I can't believe what I had been missing out on all this time. This resort was BEAUTIFUL and... More 

Helpful?
8 Thank wiseone220
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, On behalf IBEROSTAR Grand Paraiso I would like to thank you the time you invested to provide us a kind review of your stay with us. We are pleasant to know that we exceeded your expectations on your first visit to our resort and we are glad to know we made your 40th birthday really special. We will... More 

Calgary, Canada
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed May 23, 2012

this has got to be my favorite vacation hands down. the staff at the iberostar are soooo friendly and make you feel right at home! the food was to die for, the drinks were amazing and they had anything you could ever dream of! All top shelf is yours for the taking. If you want a bottle of liquor, just... More 

Helpful?
2 Thank mishymuffincakes
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, First of all, we would like to thank you for taking the time to write this review which we are sure to serve a lot of future travelers who are looking for a unique experience and relaxed. We will expect you to come back soon. Kindest Regards, Quality Manager Iberostar Mexico More 

Northwest Indiana
Level Contributor
213 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed May 21, 2012

We stayed at the Grand two years ago and could not wait to return as we felt this resort was the best we had experienced. We were certainly not disappointed on our second visit and are already anticipating the third! Although a little more wear and tear from weather and time was noticed in various places, the Grand remains impeccably... More 

Helpful?
8 Thank Cubfans
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest: Thank you so much for your review and your trust. Your loyalty means a lot to us. It had been indeed our pleasure and honour being your host for the 2nd time and we would like to thank you for expressing your satisfaction with the services and facilities provided. We are really sorry for the inconvenience occurred with... More 

Atlanta GA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed May 21, 2012

Just returned from a weeks stay May 12th-19th. Had a fantastic time. Room, food, service, pools, and ocean were fantastic. I am not too picky though. Just happy to travel and get a vaca. Dressel Divers was fantastic and enjoyed my dives to Cozumel. Building 70 I thought was the best it seemed as it was right on the ocean... More 

Helpful?
4 Thank Wooly27
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest Receiving this review makes us very proud that we are consistent in delivering the level of service you deserve. Thank you very much for your comments about the Dressel Divers and look forward to welcoming you again soon. Sincerely, Quality Manager Iberostar Mexico More 

Wake Forest, North Carolina, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 21, 2012

My husband & I went to this resort May 11-16, 2012 and it was wonderful. We enjoyed the massages we got in the beautiful spa, my husband played golf and I tagged along (the course was empty and it was very pretty) and we hung out by the pool. The Star Friends are great about getting everyone involved, if they... More 

Helpful?
3 Thank Lisa B
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest: Thank you very much for your kind review and we are thrilled that you did enjoy your stay at our beautiful golf course, different swimming pools and rest of the property. Your comments will be shared with all of our staff who will certainly appreciate your recognition to their dedication to service; we are a big family and... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $411 - $1,035 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#1 On the Beach Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Grand Hotel Paraiso staff and other travelers.
812 questions
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Questions? Get answers from Iberostar Grand Hotel Paraiso staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ocean front, for sure”
 of 5 bubbles JANHECK, 5 days ago | Read review
“Beach front top floor”
 of 5 bubbles j4205lemay, 6 days ago | Read review
“Upgrade to the Oceanfront”
 of 5 bubbles dxander, 1 week ago | Read review
“Try for either the ocean view or if the ocean is not your destination try to get a view of the tranquility pool.”
 of 5 bubbles symple0ne, 2 weeks ago | Read review
“Ocean view is the best, but all rooms are the same.”
 of 5 bubbles Bunky12, 2 weeks ago | Read review
5 of 5
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