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    Iberostar Grand Hotel Paraiso

    Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
    Save
    May 18
    May 19
    1 room, 2 adults, 0 children
    Traveler (7954)
    Pool & Beach (1533)
    Room & Suite (1317)
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    Overview

    • Excellent83%
    • Very good11%
    • Average3%
    • Poor1%
    • Terrible1%
    Travelers talk about
    “surf and turf” (516 reviews)
    “ocean front” (486 reviews)
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness center
    Spa
    Free Internet
    5 Star Hotel
    All hotel details
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    Grand Velas Riviera Maya
    2,925 reviews
    #2 of 213 hotels in Playa del Carmen
     
    Secrets Maroma Beach Riviera Cancun
    11,410 reviews
    #2 of 5 hotels in Playa Maroma
     
    Valentin Imperial Maya
    11,457 reviews
    #1 of 1 hotels in Playa del Secreto
     
    Paradisus Playa del Carmen La Perla
    8,012 reviews
    #19 of 213 hotels in Playa del Carmen
     
    Rooms
    May 18May 19
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Traveler rating
    Traveler type
    Time of year
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    Reviewed November 29, 2012

    My husband and I stayed at this resort Nov 14-21st. We've been to several all-inclusives in the past, including the Iberostar Grand Rose Hall (Jamaica), the Iberostar Rose Hall Suites, the Majestic Colonial in Punta Cana, the Barcelo Maya, and the Breezes Jibocao in Cuba....More

    Helpful?6  
    Response from IberostarMexico, Quality manager at Iberostar Grand Hotel Paraiso

    Dear guest, We would like to thank you for your kind review. It was a honor to receive you in our hotel. We appreciate that you took the time to specify the highlights of your trip: scenic property, delicious and varied food; friendly and efficient...More

    Reviewed November 28, 2012

    I won’t go into detail about everything since others have done that so well already but I will say a little bit about everything we saw or experienced at this amazing resort. Flight: American Airlines - Worst airline with the worst customer service. We will...More

    Helpful?6  
    Response from IberostarMexico, Quality manager at Iberostar Grand Hotel Paraiso

    Dear Guest, Thank you for taking the time to communicate us your valuable feedback during your recent stay at the Iberostar Grand Paraiso. Every day we work hard to make our guests' holiday unforgettable, your comments show us that we are doing very well and...More

    Reviewed November 28, 2012

    We stayed at The Grand on Nov 1st thru 8th. It was amazing from start to finish. I had been to the Grand with my family a few years before but this time was even more special. On the second day my boyfriend proposed on...More

    Helpful?4  
    Response from IberostarMexico, Quality manager at Iberostar Grand Hotel Paraiso

    Dear Guest, Thank you for choosing our resort for the second time, that means a lot to us. We were happy to learn that you had an excellent vacation and that you were pleased with our service. We appreciate that you took the time to...More

    Reviewed November 26, 2012

    Just got back from the Grand. We had been 4 yrs ago and wondered why it took us so long to return. I am comparing my experience here to Sandals, Dreams, Secrets and Riu resorts in which we have previously stayed. Check- in was quick...More

    Helpful?5  
    Response from IberostarMexico, Quality manager at Iberostar Grand Hotel Paraiso

    Dear Guest, Thank you for your kind review shared on this website. On behalf of our Management and staff we want to say it was a great honor to have served you. We appreciate your kind words as it pertained to our rooms, food, beverages,...More

    Reviewed November 26, 2012

    Very beautiful place, people are so nice, very good service.Golf was in very good shape, very nice. Every personnel were there to help us. The beach was nice and qiet. A lot of entertainment at the pool.

    Helpful?2  
    Response from IberostarMexico, Quality manager at Iberostar Grand Hotel Paraiso

    Dear Guest, Thank you for taking out your precious time and writing a review on tripadvisor. We are delighted to hear that you have enjoyed your recent stay with us. Best Regards, Quality manager Iberostar Mexico

    Grand Velas Riviera Maya
    2,925 reviews
    #2 of 213 hotels in Playa del Carmen
     
    Secrets Maroma Beach Riviera Cancun
    11,410 reviews
    #2 of 5 hotels in Playa Maroma
     
    Valentin Imperial Maya
    11,457 reviews
    #1 of 1 hotels in Playa del Secreto
     
    Paradisus Playa del Carmen La Perla
    8,012 reviews
    #19 of 213 hotels in Playa del Carmen
     
    About
    Amenities
    • Top amenities
    • Beachfront
    • Free Internet
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Pool
    • Room Service
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Center with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Pool
    • Hot Tub
    • Bar/Lounge
    • Spa
    • Golf course
    • Tennis Court
    Details
    • Price range
    • $406 - $765 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 On the Beach Hotel in Playa Paraiso
    • #1 Luxury Hotel in Playa Paraiso
    • #1 Green Hotel in Playa Paraiso
    • #1 Family Hotel in Playa Paraiso
    • #1 Top resorts Hotel in Playa Paraiso
    • #1 Romantic Hotel in Playa Paraiso
    Photos
    Traveler (7954)
    Pool & Beach (1533)
    Room & Suite (1317)
    Dining (980)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
    Iberostar Golf Club Playa Paraiso
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    Questions & AnswersAsk a question
    Stacy M
    Do any of the Villas have an ocean view? I know they are detached and sit back behind the resort but was not sure if some have a better view than others.
    April 29, 2017|
    Answer Show all 4 answers
    Response from Mark K | Reviewed this property |
    Looks like you got your answer already from others, and they're 100% right. The villas (which btw are huge, gorgeous, and amazingly good value) are on the edge of the property near building 71, and intentionally don't have... More
    0
    Votes
    EnDorphine155
    where would I be able to get a copy of the room service menu? Also for the other resterants?
    April 28, 2017|
    Answer Show all 3 answers
    Response from ooonagie | Reviewed this property |
    We noticed that all the menus that are currently online are different that the ones they are using - Id email them
    0
    Votes
    Marsha K
    Do they have Don Julio Reposado tequila?
    April 28, 2017|
    Answer
    Response from ACtryAMnth | Reviewed this property |
    Don Julio Reposado is there, at least in the better part of the resort (the Grand). There are five resorts in the property, a mix from Ritz to Courtyard, to use that analogy.
    0
    Votes
    Room Tips
    "Negotiate a beach front room"
    Read review
    "Request a top floor room"
    Read review
    "Stayed in a Corner Ocean View Suite and Villa. Villa bigger more secluded, Corner suite better view."
    Read review
    "We were in the main building overlooking the quiet pool. I think all the rooms are great."
    Read review