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Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
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5,204 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Grand Hotel Paraiso
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Showing 4,083: English reviews
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed December 23, 2013

I am still in a bit of shock from my trip to Iberostar. After reading the reviews, I was so excited. I am hoping that it is just my perspective and maybe others enjoy the resort looking at it from a different view point. I'm in my early thirties, my wife's a lawyer and I am an account executive. We've... More 

Helpful?
19 Thank Jascha B
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for your review, we appreciate that you have taken the time to acknowledge the efforts of our dedicated team. No doubt will they be motivated by your kind words. We are also happy to hear that you enjoyed the shows. We regret that your stay did not correspond to your expectations and to the experiences lived... More 

Lincolnshire, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed December 22, 2013

My daughter and I just got back from a week at the Iberostar Grand Hotel Paraiso - 12/13 to 12/20/13. It is a lovely property. I believe everyone wants good food, good service, clean rooms and a friendly staff, but aside from these "requisites", everything else is pretty much a matter of preference. "The Grand" represents quiet elegance. If you're... More 

Helpful?
10 Thank JLH_Vacations
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to post your comments. We are glad that you found the hotel is relaxing, the pool clean and beautiful, and the food delicious. Regarding the welcoming drink service, we would like to apologize about this mishap. As you may know, our main goal is your entire satisfaction, so... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed December 22, 2013 via mobile

We returned to this hotel with expectations that the standards would be maintained. Some of the staff seem to not care. The Internet is at best poor, it took over a week to resolve issues. The pool has two different music streams playing at the same time- it is too much effort to turn one off. It is too much... More 

Helpful?
11 Thank Ibme1
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We truly apologize for not having exceeded your expectations in all aspects of your stay this time, please rest assured that your feedback will be shared with all the departments involved in order to be addressed and improved. We do have a team of guest service staff available 24 hours a day exclusively for our guests and if... More 

warwickshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 20, 2013

We enjoyed our latest stay at the Grand immensely and, as always, the staffing levels were observed to be high, and all the staff were attentive at all times. It is, without doubt, one of the best resort centres in the area, and although the cost of our stay was higher than elsewhere, it is evident you 'get what you... More 

Review collected in partnership with Iberostar

Helpful?
1 Thank South Warks Lad B
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for choosing our resort, Iberostar GRAND Paraiso, again, that means a lot to us. We are honored to have had the opportunity to serve you. Your generous words are greatly appreciated, especially for our staff, as we are certain your review will prove invaluable to other travelers. We look forward to hosting you again to the... More 

Joliet, Illinois
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed December 20, 2013

This hotel was superb! Loved the rooms & private butler service. I had lobster tails with drawn butter every day for lunch. We felt like we were in a palace. We had access to every restaurant in the Iberostar group on Paraiso Beach. Incidentally, the beach is gorgeous. Loved the everlasting salt water pool. No Complaints".....

Helpful?
6 Thank greattravelagent1
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, First of all thank you for your kind review on Trip Advisor regarding your recently stay with us, we are more than glad to know that our service and facilities made your vacations unforgettable and gave you the feeling to be part of something majestic. We will share your comments with our team. We hope to have the... More 

Shelton, Connecticut
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed December 20, 2013

Visited Iberostar Grand Paraiso 11/26 - 12/3/2013. This was our first time to Iberostar. In the past we have visited Secrets Montego Bay, Sandals WH (twice), Sandals Ocho Rios, Adventura Spa Palace, Sandals Antigua, Paradisus Costa Rica, Secrets Excellence Punta Cana, Sandals St Lucia Grande, Moon Palace. Overall we really enjoyed our stay. The star friends at Iberostar are extremely... More 

Helpful?
4 Thank lindata
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for taking your precious time to write a review on Trip Advisor. We are delighted to hear that you have enjoyed your recent stay with us. Your evaluation is really important to us as you have had the opportunity to compare our property and services. Your feedback helps us improve on a daily basis by identifying... More 

Katy, Texas
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed December 19, 2013

I just returned from being a bridesmaid in a wedding at this resort. I stayed 3 nights and overall had a very enjoyable stay. Check-in: When we arrived there was no one else checking in and I was a little surprised at how long it took. We never did get our welcome drink despite being told it was on the... More 

Helpful?
7 Thank KelliM819
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, We are pleased to know that you enjoyed your stay with us; your evaluation is really important to us as you have had the opportunity to compare our property and services with different resorts, and your feedback helps us improve on a daily basis by identifying our strengths and weaknesses. We are happy to see that there are... More 

Chicago, Illinois
Level Contributor
1 review
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed December 19, 2013

As a solo traveler, I definitely do not recommend the Iberostar Grand Hotel Paraiso. It is definitely not Grand in my eyes and is definitely a couples resort. Let me preface this by saying that while I was there not in their control the weather was horrible save one day of the trip but they did not have activities on... More 

Helpful?
22 Thank Hope691
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for taking the time to share your feedback. We value all guests’ feedback as an opportunity to continue improving our services and products for our guests. We were of course most concerned to read your review about your disappointments. As you know we are a hotel for adults; we have couples and single travelers and we... More 

Cleveland, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 18, 2013

it was a wonderfull time .the host juan ikcenrazc was handsome polite and loved people.he made the experience so hot just like the weather. the food could have been better but i had room service about everday.the pool was warm but not as warm as my time with the staff.we had a especially great time with a maid name mary... More 

Helpful?
1 Thank ralph c
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for your review. We feel privileged to have had the opportunity to serve you. It was also a pleasure to hear that you enjoyed your holidays among us so much. We will pass you comments about our personnel on to our team, thank you very much, we really appreciated that. Best Regards, Quality Manager Iberostar Mexico More 

Tinton Falls, New Jersey
Level Contributor
91 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed December 18, 2013

We just returned from 8 nights at PARADISE There is a reason why this resort is rated "1" on Tripadvisor...actually there are many reasons, too many to write down here. Don't waste your time looking else where for a better place to relax and chill and party a bit! You are greeted as royalty from start to finish, and every... More 

Helpful?
2 Thank Mike_KOZ
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, We would like to thank you for choosing our hotel and for sharing your comments about your recent stay; it is always very rewarding to read that our guests keep nice memories of their stay! We also thank you for pointing out the beauty and comfort of our accommodations, our food, drink and service among others. Last but... More 

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Beach (25)
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Oceanfront Priority Location Suite (39)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $400 - $1,066 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#1 Family Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
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