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    Iberostar Grand Hotel Paraiso

    Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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    07/06/2017 07/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Traveler (8096)
          Pool & Beach (1554)
          Room & Suite (1320)
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          Overview
          • Excellent84%
          • Very good11%
          • Average3%
          • Poor1%
          • Terrible1%
          Travelers talk about
          “surf and turf” (527 reviews)
          “ocean front” (490 reviews)
          Free Internet
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness center
          Concierge
          Spa
          Wheelchair access
          Business Center
          Golf course
          Dry Cleaning
          Tennis Court
          Butler Service
          Shuttle Bus Service
          Private Balcony
          5.0 Star Hotel
          All hotel details
          Grand Velas Riviera Maya
          3,035 reviews
          #3 of 209 hotels in Playa del Carmen
           
          Secrets Maroma Beach Riviera Cancun
          11,680 reviews
          #2 of 5 hotels in Playa Maroma
           
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          #23 of 209 hotels in Playa del Carmen
           
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          Write a Review
          Reviews (5,763)
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          There are newer reviews for Iberostar Grand Hotel Paraiso See the most recent reviews

          1,981 - 1,985 of 5,763 reviews

          Reviewed July 13, 2014

          Overall, we had a great time. Staff were wonderful. Every touch point with a staff member was pleasant. Entertainment staff were amazing. I could not believe they all remembered my wife and I by first name after just one introduction. That really stood out, and...More

          2  Thank Champ14
          Response from Quality manager I, Quality Manager at Iberostar Grand Hotel ParaisoResponded July 22, 2014

          Dear guest, First of all thank you for sharing with us your experience at our hotel. We are honored to have been part of your memorable honeymoon. We appreciate all of our guests’ comments and suggestions regarding our services and facilities, because they help us...More

          Reviewed July 13, 2014 via mobile

          Summary: I'm a numbers person, so hopefully this helps others like me. You have roughly 30 to 50 interactions with the staff on a daily basis. My results over 6 days were: 298 excellent examples of service. 1 bad drink (forgot the alcohol). A single...More

          10  Thank Jim S
          Response from Quality manager I, Quality Manager at Iberostar Grand Hotel ParaisoResponded July 16, 2014

          Dear guest, Thank you for your positive review posted on this website, it was a great honor to serve you. We appreciate your kind words pertaining our food, beverages, service, entertainment and beach. We are also glad to know that the grill was of your...More

          Reviewed July 12, 2014

          I do not have enough words to describe how great is the Hotel, staff and services. We had stayed in many other places that were adults only and expensive but never liked any of them as much as we like Grand. We are still at...More

          10  Thank Sammy258
          Response from Quality manager I, Quality Manager at Iberostar Grand Hotel ParaisoResponded July 17, 2014

          Dear guest, On behalf of all the hotel staff, and particularly the Manager, we would like to thank you for choosing IBEROSTAR Grand Paraiso and for sharing your experience with us. We feel honored to hear that you are having a “Paradise Vacation” and we...More

          Reviewed July 12, 2014

          Honeymooned here after seeing the ranking on Tripadvisor. First time in Mexico and first time at an all inclusive. I was not disappointed. The service was very proficient, warm, hospitable, and genuine. Several nice surprises during our visit including champagne, rose petals, chocolate candy tuxedos,...More

          8  Thank caryadler
          Response from Quality manager I, Quality Manager at Iberostar Grand Hotel ParaisoResponded July 17, 2014

          Dear guest, First of all, Congratulations! It was a great pleasure to have had the opportunity to celebrate this special occasion with you, here with us at IBEROSTAR Grand Paraiso. Thank you for your trust and for having chosen our hotel to spend your honeymoon....More

          Reviewed July 11, 2014

          1) Inconsistent service at restaurants. 2) Inconsistent quality at restaurants. 3) No variety at buffet. 4) Absolutely not accommodating for gluten free people (they say they are but are truly not: only two people have a clue what it means to be gluten free). Alejandra...More

          9  Thank Matthew B
          Response from Quality manager I, Quality Manager at Iberostar Grand Hotel ParaisoResponded July 15, 2014

          Dear guest, On behalf of the Management and also the whole team we would like to thank you for visiting us and for writing your constructive review. First of all, please accept our sincere apologies for any inconvenience you experienced during your stay. We are...More

          Grand Velas Riviera Maya
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          About
          Awards & Recognition
          Travelers' Choice2017 Winner
          GreenLeadersGold level
          Certificate of Excellence
          Amenities
          • Top amenities
          • Beachfront
          • Restaurant
          • Fitness Center with Gym / Workout Room
          • Pool
          • Room Service
          • Free Parking
          • Bar/Lounge
          • Spa
          • Breakfast included
          • Free Internet
          • Hotel Amenities
          • Room Service
          • Free Parking
          • Business Center with Internet Access
          • Shuttle Bus Service
          • Airport Transportation
          • Breakfast included
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Minibar
          • Things to do
          • Restaurant
          • Fitness Center with Gym / Workout Room
          • Pool
          • Hot Tub
          • Bar/Lounge
          • Spa
          • Golf course
          • Tennis Court
          Details
          • Price range
          • $423 - $801 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #1 On the Beach Hotel in Playa Paraiso
          • #1 Family Hotel in Playa Paraiso
          • #1 Luxury Hotel in Playa Paraiso
          • #1 Top resorts Hotel in Playa Paraiso
          • #1 Romantic Hotel in Playa Paraiso
          • #1 Green Hotel in Playa Paraiso
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Accessible rooms
          • Number of rooms
          • 310
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Visit Us Inc., Booking.com, Orbitz, TripOnline SA, Hotels.com, Travelocity, TravelUp, Priceline, getaroom.com, Evoline ltd and HotelQuickly so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen >
          • Playa Paraiso
          • Also Known As
          • Iberostar Playa Paraiso ,
          • Playa Paraiso Iberostar ,
          • Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico
          Add Photo Photos
          Traveler (8096)
          Pool & Beach (1554)
          Room & Suite (1320)
          Dining (991)
          Hotel & Grounds (4488)
          Bathroom (144)
          Family and Play Areas (31)
          Business Center & Event Rooms (23)
          Nearby
          Sponsored by:
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          Iberostar Paraiso Lindo
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          .24 miles away
           
          Iberostar Paraiso Beach
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          .27 miles away
           
          Nearby Restaurants
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          Nearby Attractions
          Iberostar Golf Club Playa Paraiso
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          Questions & AnswersAsk a question
          Sally B
          Is there any music for dancing? I guess they would call it a disco.
          June 18, 2017|
          Answer
          Response from srlbjl | Reviewed this property |
          There is a disco in the shared (by all 5 resorts) shopping mall area but it doesn't open till 11 I believe. There is live music in the lobby area each night though, and I have seen people dancing to that.
          1
          Vote
          EnDorphine155
          Can someone tell me what is the dress code for the buffet and the other restaurants? Thank you so much.
          June 16, 2017|
          Answer Show all 2 answers
          Response from Veronica O | Reviewed this property |
          Dress code for buffet is casual. You can wear shorts and a beach cover up. The restaurants do have a dress code. Slacks for men.
          0
          Votes
          I see that if u stay more than 5 days two rounds of golf are covered but that doesn't include greens fees⁉️ How much are greens fees and how much will golf be after the free two rounds⁉️⁉️
          June 15, 2017|
          Answer
          Response from srlbjl | Reviewed this property |
          No - that will definitely cover greens fees and cart. The only thing that I don't believe it covers is club rental, but everything else is free...
          0
          Votes
          Room Tips
          "Ask for oceanfront; if you are a returning customer/they can accommodate you, seems they do. 2nd/3rd FL room..."
          Read review
          "all suites have good views - no need to upgrade to oceanfront"
          Read review
          "We don't pay to upgrade to the ocean view, because we are seriously never in our room. The pools and..."
          Read review
          "Do not miss the oceanfront rooms. The view is worth it!"
          Read review
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