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Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
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5,525 Reviews from our TripAdvisor Community

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Showing 4,321: English reviews
Salisbury, England, United Kingdom
Reviewed April 20, 2014

We very much enjoyed our stay at the Iberostar Grand Hotel Paraiso. There were a lot of couples who, like us, were on their honeymoon. Being a guest of the hotel gives you access to the other Iberostar hotels on the complex, which is quite nice if you fancy trying out some of the other pools / restaurants / beach...

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Helpful?
8Thank Delieee
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all, we would like to thank you for sharing your kind review with other travelers. On behalf of our Management and staff we would like to thank you for giving us the honor of hosting your honeymoon. We appreciate your kind words as it pertained to our rooms, food in our a la carte restaurants, beverages,...

Chicago, Illinois
Reviewed April 18, 2014

I got married at the Grand Paraiso on 4/11/14 and we couldn't have been happier with our selection. We had not been to the Grand before but made the choice based on a variety of factors. Note that this is the adults only resort and guests from the other Iberostar hotels on the property are not allowed to come to...

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9Thank Chris S
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you very much for your kind and detailed review, comments like yours really motive us to always keep working hard to surpass your expectations and continuously enhance your vacation experience. We are truly grateful to have had the honor to host such a special event for you and your wife and for all of your guests. We...

Brooklyn, New York
Reviewed April 18, 2014

Me and my hasband stayed in Iberoatar Grand Paraiso for the 7th time, and we had an amazing time, again.Anybody who would like to have a relaxing, romantic,quet, and at the same time adventurous escape, try Iberostar Grand! Its an exeptional experience!!!

Review collected in partnership with Iberostar
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5Thank nazilyaschmookler
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, First of all we would like to thank you for taking your time to write about your 7th stay at the IBEROSTAR Grand Paraiso. It means a lot to us to know that you have already visited us so many times. We are very pleased with your compliments regarding the different wonders encountered in this one destination; it...

Buenos Aires, Argentina
Reviewed April 18, 2014

Amazing experience. The staff is great. The rooms are huge, nice and very clean with a "perfect" bathroom. You will enjoy the fully loaded "free" minibar with beers, champagne, water, sodas, etc and a private personal bar with Absolut vodka and other drinks of your choice.The food is from heaven. All you can eat premium seafood, premium brands for alcoholic...

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8Thank rodarg
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of our Management and our entire team we would like to thank you for your praising comments on your experience at IBEROSTAR Grand Paraiso. Your review makes us feel very proud of our service and facilities and we are very happy to read that you had a pleasant stay. Our main goal is to fulfill any...

New York City, New York
Reviewed April 17, 2014

Just came back. I have been to other Caribbean islands and love it, I was skeptical about my trip to Mexico. But the Iberostar Grand Paraiso really won me over. There is plenty of space that we felt like I can be away from other guests at all time. Hotel is well kept and superbly clean. The staff is wonderful...

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9Thank Sebasjohn
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all thank you for your kind review on Trip Advisor regarding your recent stay with us. We are happy to read that you enjoyed our beautiful facilities and the service of our dedicated staff. We always strive to make our guests feel welcome and satisfied and this is why it is motivating for us to receive...

Reviewed April 17, 2014 via mobile

We have just returned from our honeymoon at The Grand. From the moment we checked in with Irving we knew we were in a great resort. He answered all our questions on arrival and during our time there we found him most helpful. Our experience was fantastic and we would highly recommend going here as a couple. Unlike the other...

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3Thank Southernbellesd
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We are thrilled to read how much you enjoyed your stay with us; we would like to thank you for sharing your review here on Trip Advisor. We are grateful for having had the opportunity to celebrate with you such an important moment as your honeymoon and your husband’s birthday. Moreover we thank you for your wonderful comments...

Gaspe, QC
Reviewed April 16, 2014

This is our second trip to the Grand Paraiso and it won't be our last! Arrived on April 05 for 14 days (we are still here for 2 more days in Paradise)! Check-in was very fast and received the room we requested (top floor with a view on the Tranquility pool). We also e-mailed in advance our restaurant bookings for...

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3Thank Steve6710
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Our deepest desire is to guarantee the full satisfaction of our guests, that is why we greatly appreciate your encouraging review on your second stay at IBEROSTAR Grand Paraiso. We will certainly not fail to congratulate our amazing staff for their contribution to your wellbeing while staying at our hotel; we are happy that you have recognized their...

Melbourne, Australia
Reviewed April 16, 2014

This hotel has an overwhelming character and it flows throughout everything at the property. The staff are excellent. The beach is okay mainly because swimming at the beach right in front of the hotel is not possible because of large rocks. The guys who run the jet skis tend to get a bit too close as well which is a...

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1Thank Adam D
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for allowing us the honor of hosting your vacations and for taking the time to share your review of our Hotel IBEROSTAR Grand Paraiso. We are very happy to read that you enjoyed our staff service and the beautiful beach of our sister properties. In regards to your comments on the jet skis please know that...

Blaine
Reviewed April 16, 2014 via mobile

I read a ton of the reviews here and was really excited for our 5 day stay in oceanfront building #70. Positives: excellent resort grounds/architecture, great pool and beach, nice rooms, excellent service Negatives: the food couldn't have been more than 2.5 stars out of 5. I was not expecting the best meals of my life...for example, it would be...

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2Thank jwachtl
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for allowing us the honor to host your vacations and for taking the time to share your recent experience at IBEROSTAR Grand Paraiso. Your evaluation is of special importance to us as you have the opportunity to compare our property and services with other properties around the area. We appreciate that you have taken the time...

Austin, Texas
Reviewed April 16, 2014

If you're traveling to the Rivera Maya, you MUST consider the Iberostar Grand. If you've traveled to the area before, you'll know that there are LOTS of hotels and some of them can mislead prospective guests with edited or old photos. Things like beach erosion and changing currents and tides can be an issue on the Yucatan. However, Iberostar Playa...

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Helpful?
3Thank Cody J
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for taking the time to write about your stay at IBEROSTAR Grand Paraiso. We are honored to read that you consider our hotel to be one of the most beautiful places you have ever been to! We do our best to keep the property as beautiful and neat as always so that our guests may enjoy...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $422 - $806 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#1 Luxury Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Grand Hotel Paraiso staff and other travelers.
878 questions
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Questions? Get answers from Iberostar Grand Hotel Paraiso staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Near quiet pool.”
 of 5 bubbles 725tinam, yesterday | Read review
“They are all good”
 of 5 bubbles stanleyEngland, 6 days ago | Read review
“All the rooms are good but if you want to indulge get a beach front”
 of 5 bubbles froogle44881, 1 week ago | Read review
“Ocean front rooms are the best, and always worth it”
  • Sunrise from the room
 of 5 bubbles jsl898, 1 week ago | Read review
“7287 overlooked the tranquility pool and was very nice.”
 of 5 bubbles tahkli71, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question