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Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
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5,063 Reviews from our TripAdvisor Community

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Showing 3,986: English reviews
Dallas, Texas, USA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 12, 2013

Our little group of 6 have been coming to the Paraiso Grand for 5 years now, and it is just the best in all areas! The staff, the food and restaurant choices, beach, and top shelf liquor is fantastic. You can walk the beach for quite awhile and everything is very safe. Ocean rooms or the corner Presidential suite we... More 

Review collected in partnership with Iberostar

Helpful?
3 Thank Bruce5952
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on Trip Advisor. We are delighted to read that you enjoyed the experience at our resort again. All your kind comments with regards to our facilities, rooms, food, beverages and specially our butler staff are greatly appreciated; please be sure that we will share with our team that... More 

Toronto, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 12, 2013 via mobile

The property is big and well manicure, but the room is old, too many marks on the wall in the bathroom and doors. We were waiting for too long for the service on the beach, the waiter told us will come right back to take the drink order, we were waiting for 40 mins , we still didn't see the... More 

Helpful?
2 Thank NguyenMcCombe
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, First of all we would like to thank you for taking the time to share with us your opinion of your last stay in our hotel. We take our guests’ comments very seriously as they help us pinpoint areas that have room for improvement. We are concerned that some of your expectations were not fulfilled. We are sorry... More 

Monroe, Michigan, USA
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 11, 2013 via mobile

Let me start this review with a little background. Our very first all-inclusive experience was in 2005 at the Iberostar Costa Dorado in the Dominican Republic. It was older, small and yet we loved it. When we were there (8 years ago) other vacationers told us we should go to the Riviera Maya Iberostar, because its the best. We were... More 

Helpful?
7 Thank Lpetee114
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on Trip Advisor following your recent visit at Iberostar Grand Paraiso. Your invaluable feedback is important to ensure that we continually deliver the excellent service that Iberostar Grand Paraiso is knowned for. At the same time, we are concerned to read that on this occasion we did not... More 

Guilford, CT
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed November 10, 2013

Iberostar Grand Paraiso is blessed with a spectacular location on which to cultivate its well manicured and lush grounds. Rooms are very nice, large and very clean. The beach front corner suites have exceptional views and the benefit of a hot-tub on the balcony in addition to the jetted tub in the bathroom. Marble, travertine, granite an limestone tile and... More 

Helpful?
5 Thank worldtravelord
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for your kind review. We really appreciate all your wonderful comments regarding our beautiful grounds, facilities and room. Your words about our courteous staff are the best compliments for us and we are really proud of them. We would also like to mention that our Management and Maintenance Department are constantly working in areas to be... More 

Austin, Texas, USA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 9, 2013

This was a great resort to relax and enjoy good times with my co-workers. The food and drink were good and the amenities fantastic. The staff is friendly and accommodating to most of our needs. The only reason I rate it 4 out of 5 is because that while they will happily convert US$ into pesos, they will not convert... More 

Review collected in partnership with Iberostar

Helpful?
3 Thank carlmf
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for your review. We feel privileged to have had the opportunity to serve you. It is also a pleasure to hear that you enjoyed your holidays among us so much. We apologize for the inconvenience that you had with the money exchange. Iberostar Grand Paraiso has a contract with a bank in order to provide the... More 

New York City, New York
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 8, 2013

My wife and I recently had our fifth stay at the Grand - in the last 3 years! We love all-inclusives, lying on the beach, overeating a bit, quality drinks, and quiet, and the Grand has it all. Most importantly though, the staff are really wonderful. Everyone, and I mean everyone, greats you with a pleasant "Hola!", and they are... More 

Helpful?
6 Thank KDKNYC
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, First of all thank you for taking time to write your kind comment about your recently stay in our hotel and delighting us with your visit once more time. We are very happy to read about your positive impressions and your compliments regarding our team, facilities, your room, the pool, gym and restaurants. It is our constant endeavor... More 

Las Vegas, Nevada
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed November 8, 2013

We just returned from our eight trip to this top of the line resort. We were treated like royality by all the staff everywhere we went. We talked to many people and not one person had anything bad to say about THE GRAND. What everyone is saying is correct, This is the best.

Helpful?
4 Thank bobmon
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, We would like to thank you for taking the time to share your opinion with other travelers. It is good to know that you had a great experience, and that our staff were part of it. We always try to pamper our guests and we are happy to read that you felt like royalty. Last but not least,... More 

London, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed November 8, 2013

"They serve lobster for breakfast, lunch and dinner, everyday, 7 days a week". That was the selling point which I was sold on the idea of going to the Iberostar Grand Paraiso by my wife. We could quite easily have paid considerably less to stay at the Lindo instead, but no, lobster everyday was the deciding factor. As always, wife... More 

Helpful?
15 Thank cwk74
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you so much for your kind review and for your trust. We are very glad that your third stay at Iberostar Grand Paraiso was as enjoyable as you expected. It is very gratifying for us to learn that you were completely satisfied with every aspect of your stay. Your feedback provides inspiration to our team and allows... More 

Edmonton, Canada
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed November 7, 2013 via mobile

We travelled to the Iberostar Grand Paraiso for our wedding, late Oct. First impressions were: WOW! What a beautiful hotel. Facilities are amazing. Check in was our first interaction with staff, where we were offered drinks and the staff was absolutely charming. Our room in Building 71 overlooked the Ocean and was steps (literally) to the beach. The beach was... More 

Helpful?
4 Thank KZA_GMH
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you very much for your valuable feedback on Trip advisor and for choosing Iberostar Grand Paraiso for your recent wedding. We are delighted to hear that you had an unforgettable experience with us and we will pass on the message to the team. We thank you for your recommendations and look forward to welcoming you back at... More 

new york
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed November 6, 2013

I will start by saying this is the first all inclusive hotel I have ever stayed at but, the reviews of this property overrode any trepidation I had. It is expensive to stay here and I had high expectations. Let me begin by giving you the overall impression. It's big, grounds are taken care of but the property could use... More 

Helpful?
7 Thank penelopepenguin
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to post your comments. We are glad that you found the hotel is relaxing, clean and the employees friendly. Your special mention of Fernando, Natalia and other members of staff is also greatly appreciated; we recognize that our staff plays a valuable role in the vacation experience of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Oceanfront Priority Location Suite (39)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $387 - $842 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#1 Top resorts Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
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