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Avenida Del Sol 309, Playa Paraiso, Playa del Carmen 77710 Mexico
Lowest prices for your stay
Hotel direct offer!10% Off
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$579
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$486
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$354
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Expedia.com$486
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Iberostar.com$492
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/28/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Grand Paraiso
Updated 07/28/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 14 hotels in Playa Paraiso
Location
4.7
Cleanliness
4.9
Service
4.8
Value
4.6
GreenLeaders Gold level
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Butler and concierge service. 24 hour all inclusive service. A la a carte restaurants.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Saltwater pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Quiet
Languages Spoken
English, French, Spanish
Hotel links
Special Price:10% Off
9111Reviews1862Q+A100Room tips
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BIGD1001 wrote a review Yesterday
West Plains, Missouri5 contributions3 helpful votes
We have been to a lot of all inclusive adults only resorts. Sandals, Secrets, Excellence, Imperial, Royal etc...Iberostar Grand beat them all in my opinion. The attention to detail, grandeur of the custruction, cleanliness, service was unmatched. From the moment we arrived and i received a gin and tonic with a sliver of cucumber in the drink, it was those little extras that set this resort apart. I now drink all my gin and tonics with a slice of cucumber. lol. Our room in bldg 71 was great. Large balcony with comfortable couch and swinging chair for 2. Again details. Large bathroom. Hot water. Stocked mini fridge. Comfortable bed. Air set to our liking. Pillow selection. The list goes on. Hector took us around the entire resort properties on the golf cart. thanks Hector. Maya waited on us every day with a smile and worked hard. The pool, the beach, the chairs and no towel game early morning. Halleluiah. Relaxing made perfect. Felix and all the workers at breakfast got our days started with a great breakfast buffet. Maya usually brought us our lunch at the pool cabana from the grill. Luis made some great drinks at the mixology bar at night. Chef Misael took our criticism of the room service to heart and made up for it by helping us to a great meal at the Italian restaurant and again at Tony's. Thanks Misael. We only experienced 2 setbacks at this resort. The reservation system needs revision. We were there 7 days and never had the opportunity to eat at an ala carte restaurant with reservations before 8 pm. We were never able to get to a show. At our age eating every night at 830 to 10pm was not great for sleep and digestion. The second setback was the first night and room service was 1 and 1/2 hours for meal to arrive and everything was cold. My steak would have been pretty good if it has been the least bit warm. Still, in 7 days of building butlers, waitresses, activities, spa service, groomed grounds and the grandeur of fountains, a Mayan pyramid right outside the front and outstanding food, that is very little to complain about. right? We are already looking at the Grand in Domenica to see how it compares. We plan to be back. Thanks Iberostar
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip: Buildings 70 and 71 are beachfront rooms. there are some villas to consider as well.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Devin wrote a review Jun 2021
26 contributions14 helpful votes
+1
Hotel's Favorite
Just left the grand paraiso resort Monday. I was there with my sister just for a little getaway. I can definitely say this is a five star resort. So clean and food was absolutely amazing . Our room was perfect and so clean, with a pool view. There is a small balcony with a couch and swinging chair . There were peacocks and iguanas roaming around the grounds which was super cool. The food was my favorite part at this resort. I’ve stayed at several resorts in Cancun and never really enjoyed the food like I did at this resort. From the buffets to the restaurants, all were great! My favorite was Tony’s steak and seafood restaurant. Best steak I’ve had in a long time. The staff all over the resort was really amazing and friendly. Visited the spa for a massage and all I can say is I wish I had chosen the 80 minutes instead of the 50 minute Swedish massage . It was soooo relaxing. There is a small gym in the spa if you are into working out on vacation like me , it has all the necessary equipment to get in a good sweaty workout . There is a much larger gym near the resort on one of the other properties but unfortunately we never made it to this one . Both pools were so beautiful and large. A little hard to find a cabana at the main pool but the other quiet pool usually had cabanas open. Ask the waitress/ waiters for the food menu and you can have food delivered to the pool and beach instead of having to hit the buffet. Make sure you bring a lot of $5’s and $1’s to tip the wonderful staff who go above and beyond to make your stay comfortable and relaxing. We were always greeted by every single staff member we passed. I will be returning for sure to this resort! Make sure you venture over to the other three resorts . Very large pools and a bit better beach access. Flamingos and black swans at one of them in the lobby.
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Date of stay: June 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
7 Helpful votes
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded Jun 9, 2021
Dear guest, Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Grand Paraiso. It is of the utmost importance to us that our guests enjoy of our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoyed of a wonderful experience. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Kind Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
michelesteigleder wrote a review Sep 23
Highland Village, Texas2 contributions
Loved this trip. The food, the pampering and wonderful staff. Will come back again and again. The Grande is all about making sure you are happy with everything. Try those chocolate martinis. Ask for Luis.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lisaharker wrote a review Sep 23
2 contributions1 helpful vote
Can’t really fault this hotel food and service were top notch, incredibly clean and spacious rooms, beach was beautiful yes a few rocks nothing earth shattering though and having previous experience of the sea grass problems they work very hard to address this. I did here people having issues booking tables we were approached by our butler on our second day and he booked us in for most of our stay so I would advise booking immediately on arrival if you want to see the menu all you have to do is scan the restaurant QR code at the entrance simple as that. There are three pools of the three we preferred the quiet pool in the afternoon as you could really chill out there.
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Date of stay: September 2022
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Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 2 days ago
Dear guest, We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar Grand Paraiso. Such pleasant feedback from our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again, we thank you for your positive review of our hotel and we hope that we will continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PARAISO L wrote a review Sep 22
1 contribution
Thank you to the staff our stay in your hotel was amazing. So polite all the time. The staff in reception were very friendly and made us feel at home. We will be returning soon and will miss you, especially the attention and service give from Brandon was exceptional and helped us find our way around. Much love. See you soon.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 2 days ago
Dear guest, We thank you for taking the time to share this wonderful impression of your stay with us at Iberostar Grand Paraiso. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again, we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Antonio W wrote a review Sep 21
1 contribution
I been here for a week and everything was amazing thanks for all the especially moments we enjoy a lot I. This propert Manuel Palma is fantastic he help us by the quiet area whit towels and very especiall service from him
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 3 days ago
Dear guest, We would like first and foremost to thank you for choosing Iberostar Grand Paraiso for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Thank you for sharing this positive feedback and we hope to welcome you back again soon. Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicholas R wrote a review Sep 20
1 contribution
+1
My wife and I stayed at the Grand in early September for our honeymoon and could not have asked for a better experience. From arrival to goodbye we were spoiled every minute. Francisco with Amstar transport was very knowledgeable of the surrounding areas and local insight. Guillermo at the resort was fantastic in making sure our room was satisfactory. Duran helped us out at the concierge's desk with our allergy letter. And all the chefs and bartenders were amazing, especially Carlos, Adan, and Gabriel. They did a fantastic job of taking extra precautions with food preparation and were sure to cook with clean pans and utensils when asked. Gabriel at the pool bar remembered our drinks after a few rounds and was always a joy to talk with. Housekeeping and butler service was outstanding and I never worried about what I left out or asking for restocking. I looked at over 40 resorts while researching a resort for our honeymoon and this was by far the best value for the money. There was very little rain at this time and there was always at least a little beach area to swim. The seaweed was significant for much of the trip but we only smelled it for a couple of days. There were several days when the water was perfect. The resort works constantly to remove the seaweed from the beach. My favorite part of staying was the ability to visit the other resorts next door and the endless complex to explore. My only complaint is in regards to an Amstar excursion to Xplor Fuego. We booked with the Amstar representative at the resort and were told we would be picked up at 3:30 and brought back at 9:30 that evening. When we were picked up, we were told the park did not open until 5:00 and pick up would be at 11:30 pm. We had a good time but were disappointed with the poor communication. We got a taxi to come back at 9:30. Overall I was very happy to book with Iberostar.
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Date of stay: September 2022
Value
Location
Service
Room Tip: Quite buildings are 71 and 72. Top floor is best for views and quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 5 days ago
Dear guest, Thank you for choosing Iberostar Grand Paraiso as your honeymoon destination. Your review of our hotel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience. Again, we thank you for your kind comments and we look forward to welcoming you back again soon. Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
James P wrote a review Sep 20
1 contribution
+1
Thanks to Jean Carlos Mata, for the incredible attentive service, and to his wonderful staff for constantly checking on my wife and I. We’ve been coming here for years and have always had a phenomenal experience. Jean Carlos is truly a man of his word and a great manager Iberostar is very lucky to have him overseeing things, very attentive and is constantly walking around the property overseeing EVERYTHING!! I’d also like to acknowledge several of the staff for their outstanding service and friendship. Alina the dining manager is a spectacular woman who knows her job and is terrific at it and who is also very customer attentive, she checked on us constantly, much appreciated. The concierge staff Antonio, Louis, and especially Brandon, who made our stay extra special, Iberostar is lucky to have such great people on staff. Brandon is one of a kind always looking to see if he could make our stay better, I consider him a friend ant he treated us like family. The staff at the pool who took care of us and made it a point to come see us every day, not to mention they remember you year after year. Thanks Jorge,Oscar,Manuel and Manuel, LaTisha and Mirna, and anyone else I’ve forgot to mention for all your great service and friendship. Thank you to the entire staff for a great 11 days. We will definitely see you all next September and look forward to it already. You people are what make this place so special. I hope the management appreciates all you guys do. I’m sure they do!!!! My wife and I feel at home here every year and will continue to return here yearly at the least. Thanks again Iberostar and Jean Carlos. Well done as always!!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 5 days ago
Dear guest, We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Grand Paraiso and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us. It is also very satisfying for us that you have kept us in your fondest memories and it will be an honor to welcome you back again in the future until then we wish you all the best. Kind Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mike l wrote a review Sep 19
Rhode Island11 contributions
+1
We are here now for our 8th visit. We come back because of the warm, friendly staff that treat you like family. Many staff members made this a special visit, but the pool concierge team and star friends team really go out of their way to make sure we are happy. A special thank you to Mirna, for always remembering us, and making us feel welcomed. (See photo) This wonderful person is a glowing example of what makes this resort truly shine. Mirna is a credit to Iberostar! Yodan and Mariana are also excellent, and made us feel welcomed. There have been some changes recently with a new entertainment team, fewer butlers, and restaurant changes, but otherwise everything is still great. Menus have been improved with a better selection. Everything is clean and sanitary, and our room was perfect. We look forward to our future 9th visit.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 5 days ago
Dear guest, Thank you for your loyalty towards our brand and for choosing Iberostar Grand Paraiso for the eighth time. We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail. We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon. Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
R. Padilla wrote a review Sep 18
1 contribution1 helpful vote
Let me start by saying we have traveled and stayed at Iberostar resorts for over 20 years, this resort 9 times, so I'd like to think we have a good handle this resort. Can not express just how disappointed we where from the moment we arrived. Every Day we had a service issue. Butler service: is less than existant especially on first floor. "Out of site out of mind" We ask for daily ice bucket for our wine and i had to call each and every day to remind someone of our request. We gave our butler $20 tip day one to ensure we wouldn't be forgot, only to never see her again. We pay premium for a service that truly is no longer available. Food: Buffet choices are awful! Breafast and lunch options are terrible. One afternoon, we didnt get waiter service at lunch i got up and grab two glasses and poured our water. They use to have daily afternoon grilling of burgers, lobster poolside that is no more. There is one buffet and a order beach side that service there is over an hour long. Pools: Are all in desperate need of repair, if you do not wear water shoes, you may end up with cuts on your feet. I picked up tiles with my feet and handed to pool attendant. Shows: There is a beautiful theater, however, it is no longer being utilized. DISAPPOINTMENT!! They have evening entertainment, you can expect it to be outside poolside or dancing inside the atrium at the main bar. DO NOT BUY THE $55 + to go t dinner/show (amateur preformers and not worth $10 High school drama club preformances) Enviromental Fee: There will be an additional enviromental fee at the end of your stay (not inclusive) Appx. $14/week Shopping Mall: Under construction. Many of our regular shops are no more. Hopefully those return soon. Housekeeping: They are not using any type of punch list, our patio wasnt clean when we arrive, nor cleaned the entire 7 days we were there. THE CLUB: The greeting Concierge is going to withhold your resort credit coupons, unti you schedule a breakfast to hear about the Club (2/3 hours $160K/16%/25years) Again, we have been to these resorts for 20+ years, we loved they didnt try t sell you ttimeshares. Prestiage: again, another added fee! WHY?? Everything that we loved about this resort is no more! Airport: Going into customs, you do not need a mask, baggage check not needed, but before you go to TSA check point you will be askd to put a mask on. FYI: do not speak to anyone until you exit the airport, otherwise you can expect to be detoured to buy a time share at another resort. Tourist Tax: Expect prior to boarding your will have to pay additional tourist tax $20/pp
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Date of stay: September 2022
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Room Tip: Refuse first floor room in any building
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 6 days ago
Dear guest, Thank you for choosing our Resort and for taking the time to share your feedback with us. As we strive to offer all our guests the very best possible experience, we are saddened to read that you did not fully enjoy your stay with us. Furthermore, let us inform you that our The Club loyalty program was created as a new tool and a different way our guests can book their vacations at any of the Iberostar resorts all around the world, with some extra benefits. The intention of our colleagues is to inform our guests about the different services we have at our different hotels. We regret to know that this meant an inconvenience for you as their intention was not to make you feel uncomfortable, but to inform you and we truly apologize for this. On the other hand, we have taken note of your comments regarding your disappointment with our staff. We have passed them on to the head of the department, to review and improve our service. Nevertheless, we would like to emphasize that at Iberostar service orientation and personalized attention to our customers are of the utmost importance. We train our staff on a daily basis to exceed customer expectations and work according to our high standards of quality. We find it very sad to read your comments and see that on this occasion we have not been able to meet your expectations and we will do our best to ensure that any situation that does not meet our criteria is corrected. Thank you so much for your observations, we hope that you had a safe trip back home. Best regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$441 - $699 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar grand hotel paraiso, iberostar playa paraiso, playa paraiso iberostar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
310
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Frequently Asked Questions about Iberostar Grand Paraiso
Which popular attractions are close to Iberostar Grand Paraiso?
Nearby attractions include Aqua Nick (3.3 miles), Cirque du Soleil Joyà (0.9 miles), and Jungala Aqua Experience (1.1 miles).
What are some of the property amenities at Iberostar Grand Paraiso?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Iberostar Grand Paraiso?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Grand Paraiso?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Grand Paraiso?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Grand Paraiso?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Iberostar Grand Paraiso?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Iberostar Grand Paraiso have an airport shuttle?
Yes, Iberostar Grand Paraiso offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Iberostar Grand Paraiso have airport transportation?
Yes, Iberostar Grand Paraiso offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Iberostar Grand Paraiso located near the city center?
Yes, it is 0.4 miles away from the center of Playa Paraiso.
Are any cleaning services offered at Iberostar Grand Paraiso?
Yes, dry cleaning and laundry service are offered to guests.