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Iberostar Grand Paraiso

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Traveler (9863)
360
Panoramas (4)
Pool & Beach (1771)
About
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GreenLeaders Gold level
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants.
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Property amenities
Free Internet
Restaurant
Fitness Center with Gym / Workout Room
Pool
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Adult pool
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Golf course
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Wifi
Public Wifi
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
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HOTEL CLASS
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Location
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Contact
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico
Getting there
Cozumel Airport17 mi
Cancun Airport20 mi
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6,851Reviews
10,402Photos
1,324Q+A
100Room tips
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Popular mentions
+4
My husband and I just got back from a week at the Iberostar Grand Paraiso for my husband’s 60th birthday. We were guests of close friends who are Silver Members of the Club there. It was by far the best vacation we have ever had! We are both American Airline flight
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My wife and I spent a really great moment at the Grand Paraiso. We were one week on November. First, everybody was so kind! Our butler Alberto did a really good job, kind and professional. All the restaurant are good quality and the fire show during the buffet was amazing!
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Response from Quality Manager I, Quality Manager at Iberostar Grand Paraiso
Responded yesterday
Dear guest, First and foremost, we would like to thank you for choosing Iberostar Grand Paraiso to spend your recent vacation. It is rewarding to read that the friendliness of our team surpassed all your expectations and made of your stay a memorable experience. Your kind words are of great importance for us and we will make sure to share them with all the members of our team, especially with Alberto, Andrés and Giliane. Your comments will surely motivate them to keep providing an excellent service. Likewise, we are elated to know that our tasty gastronomic offer as well as our fire show were of your liking, as your complete satisfaction is our main priority. We hope to have the pleasure of welcoming you once again in the close future. Kind regards, Quality Manager Iberostar Mexico
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In January of 2017 we tried (for the first time) A "Grand Collection" resort...in Rose Hall Jamaica.It became at the time our best All Inclusive experience to date. In January of 2018 we though we would try the Grand Paraiso in the Riviera Maya.That then became our favorite
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Response from Quality Manager I, Quality Manager at Iberostar Grand Paraiso
Responded yesterday
Dear guest, First and foremost, we would like to thank you for staying at Iberostar Grand Paraiso for the second time. We are delighted to read that our gastronomy, beautiful facilities, and amazing beach were of your liking. Furthermore, we are more than pleased to know that the attentive service of our team was the highlight of your stay, especially from Laura, Mauro, and Octavio. We will gladly pass your kind comments to our staff as it is truly rewarding for us to know that we provided you with a remarkable experience. Likewise, we would like to thank you for recommending our Ocean front Suites, which certainly guarantee our guests comfort and relaxation along with different amenities and breathtaking views of our beautiful Caribbean Sea. Once again, thank you for your praising words, we are already looking forward to welcoming you back to keep pampering you as you deserve. Best regards, Quality Manager Iberostar Mexico
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+20
From the time we arrived on the property you begin to feel special. The staff are very attentive to your every need. Check in was quick and comfortable. We booked a quiet pool view room and I requested the top floor, and the front desk staff advised me that was a superior quiet
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Response from Quality Manager I, Quality Manager at Iberostar Grand Paraiso
Responded yesterday
Dear guest, Thank you for taking the time to share a lovely review about your recent stay at Iberostar Grand Paraiso and for choosing us to celebrate your 25th Anniversary. We are elated to know that we made of your special celebration such a spectacular and memorable experience thanks to our beautiful facilities and our outstanding staff, who are constantly striving to surpass our guests’ expectations. We assure you that we will share your compliments to all the members of our team you kindly mentioned, and we will congratulate them for going out of their way to take care of your every need. We are sure they will be glad to hear from you! Likewise, we are glad to read that you enjoyed the culinary delicacies of our gastronomic venues, such as our great paella and our delicious drinks. It will be an honor for us to welcome you back and create another amazing experience together. Kind regards, Quality Manager Iberostar Mexico
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This hotel has an amazing service level. We booked an ocean suite which was right on the beach with a fantastic view, a well filled mini bar and a private butler. Staff are all very friendly and service minded. Good food, freshly made fruit/vegetable juices, large variety of
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Response from Quality Manager I, Quality Manager at Iberostar Grand Paraiso
Responded 6 days ago
Dear guest, First and foremost, we want to thank you for choosing Iberostar Grand Paraiso as your holiday destination. It is an honor to know that you had an amazing stay with us, thanks to our very friendly staff and vast gastronomic offer. Likewise, we are delighted to read that our beautiful facilities, stunning pool, and pool bar surpassed your expectations. We strive to pamper our guests and provide them with memorable vacation experiences, thusly, we are proud to know that we achieved this purpose during your stay. We look forward to welcoming you back again to your second home, Iberostar Grand Paraiso. Kind regards, Quality Manager Iberostar Mexico
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View from room #7043
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123456358
We stayed in the Grand Hotel in one of the Ocean front suites and had absolutely no noice from the adjoining rooms nor from the rooms above us. The suite is rather large and there is a door between the bedroom and the hall to the bathroom that you could close in case of noise from the hallway but we never did.
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We stayed 10 days at iberostar Grand Paraiso and tipped the butlers at the end of our stay. I left a dollar or two each morning in the room for for the cleaning staff. If the staff went out of their way to do something special I tipped a dollar. Between the cleaning staff, waiters that were awesome, golf cart drivers, massage, pool drinks and towels, and butlers, we spent about 120 dollars for ten days. For the amount of individual attention at this resort, it was the least I could do. Besides tipping, thanking the staff for great service goes a long way.
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We only ate at the Grand, in consequence of another review here. You get better quality of food and drinks at the Grand. We liked Tonys... and the Caribean as we like steak and seafood.... I don't go over board eating Italian food in Mexico, as I only like fresh pasta.... BUT at the buffet everything looked great. I would say some nights, steak or Mexican night they had a huge selection of different meats, and all you can eat if thats what you want. We did go to the TACO place at the entrance of the complex, very good, but the area wasn't the same quality as Grand, in that there wasn't constant cleaners...... We never had a bad meal. Be careful of eating TOO much salaads, you are IN THE TROPICS... Get a vaccine against EColi and you are safer all around.
1 vote
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There were several persons in a wheel chair while we were there. Elevators can get you everywhere. I would imagine you should request Wheel chair accessable. There is some walking required, not excessive, but the hotel is long, to the beach....
1 vote
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123456265
"We were not in a beach view room, but loved our exceptionally private 2nd floor room overlooking the spa pool."
"Superior Ocean Front (top floors) Building 70 & 71."
"All rooms are decorated to look the same. Elevators are available in all buildings."
"ocean view was great, son had pool view and it was great also"
"No need for view of water, avoid joining the "club" it's a waste of time"
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12345620
PRICE RANGE
$421 - $850 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar grand hotel paraisoiberostar playa paraisoplaya paraiso iberostar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
310
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