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Avenida Del Sol 309, Playa Paraiso, Playa del Carmen 77710 Mexico
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About

#1 of 14 hotels in Playa Paraiso
Location
4.7
Cleanliness
4.9
Service
4.8
Value
4.6
GreenLeaders Gold level
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Butler and concierge service. 24 hour all inclusive service. A la a carte restaurants.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Saltwater pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, French, Spanish
9205Reviews1868Q+A100Room tips
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m0j0888 wrote a review Yesterday
Colorado12 contributions28 helpful votes
We just returned from a 5-night stay at IGP and that was our second stay; we stayed there exactly a year ago. Unfortunately, we will not be coming back. The location, staff, and rooms were great, but the food was a huge disappointment. Last year, the only complaint we had was that you could not get reservations at the restaurants of your choice, especially Italian and French. Looks like the restaurants are reserved for the club members. Same this year, maybe you can get a 6 pm or 9 pm reservation, but nothing in between and you have to work for it. If you ask the front desk - nothing is available and we were even offered to go the other hotels (!), your best bet is to download the app and check multiple times a day. Last year, the food at the Italian and French restaurants was outstanding and this year - absolutely non-edible. I made a mistake and ordered homemade pasta (no way that was homemade!) with rubbery-tasting pieces of lobster covered with tomato paste. I ate some lobster because I felt bad for such a waste of a poor thing. You are much better off eating at the buffet, which varies from night to night but remains great if you like buffets. You won't go hungry, but I don't think IGP should say that the restaurants are available for guests when they are not. They should just say that the buffet is your only choice and that is actually the best choice.
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Date of stay: November 2022
Value
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Devin wrote a review Jun 2021
27 contributions18 helpful votes
+1
Hotel's Favorite
Just left the grand paraiso resort Monday. I was there with my sister just for a little getaway. I can definitely say this is a five star resort. So clean and food was absolutely amazing . Our room was perfect and so clean, with a pool view. There is a small balcony with a couch and swinging chair . There were peacocks and iguanas roaming around the grounds which was super cool. The food was my favorite part at this resort. I’ve stayed at several resorts in Cancun and never really enjoyed the food like I did at this resort. From the buffets to the restaurants, all were great! My favorite was Tony’s steak and seafood restaurant. Best steak I’ve had in a long time. The staff all over the resort was really amazing and friendly. Visited the spa for a massage and all I can say is I wish I had chosen the 80 minutes instead of the 50 minute Swedish massage . It was soooo relaxing. There is a small gym in the spa if you are into working out on vacation like me , it has all the necessary equipment to get in a good sweaty workout . There is a much larger gym near the resort on one of the other properties but unfortunately we never made it to this one . Both pools were so beautiful and large. A little hard to find a cabana at the main pool but the other quiet pool usually had cabanas open. Ask the waitress/ waiters for the food menu and you can have food delivered to the pool and beach instead of having to hit the buffet. Make sure you bring a lot of $5’s and $1’s to tip the wonderful staff who go above and beyond to make your stay comfortable and relaxing. We were always greeted by every single staff member we passed. I will be returning for sure to this resort! Make sure you venture over to the other three resorts . Very large pools and a bit better beach access. Flamingos and black swans at one of them in the lobby.
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Date of stay: June 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
8 Helpful votes
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded Jun 9, 2021
Dear guest, Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Grand Paraiso. It is of the utmost importance to us that our guests enjoy of our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoyed of a wonderful experience. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Kind Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stanbro81 wrote a review Dec 1
Oskaloosa, Iowa768 contributions201 helpful votes
+1
This is a fairly lengthy review covering all aspects of our 6-day stay. Let’s start with our room. ROOM: We had a beach front room (7135 in building 71). The room had a king-sized bed, small table with 2 chairs, a chaise lounge, a glorious bathroom with 2 sinks, a mini fridge and two separate closets. We are Black Club members, and this was our first visit. I had indicated via email that my husband liked Jack Daniels and there was a brand new bottle sitting on top of the mini bar. There were small jars of peanuts, chips, cookies and pretzels for us to enjoy. There was also a small bottle of tequila and a bottle of champagne waiting for us to ice down. The bed was firm, but comfortable, and the balcony had a wicker swing and a loveseat to enjoy the gorgeous sunrises. There was also a very handy rack on the balcony for drying wet clothes and towels, which we used extensively. The only small issues we had with the room was only one outlet at each sink. For guys, this probably isn’t an issue, but for women who plug in lots of appliances, this was annoying. Also, the bath mat in front of the shower door, would not fit under the door, so when opening the door, the bath mat would slide clear away from the shower opening and you couldn’t step out onto it. I ended up putting it on the counter, opening the shower door, and then putting it on the floor to step out on. Nothing major. ROOM SERVICE: Of all of the aspects of the hotel, this is probably the only not great spot. We ordered breakfast 2 mornings to our room. The first day, I ordered avocado toast with a fried egg. My husband ordered two over easy eggs with hash browns and bacon. His breakfast was cooked perfectly. My eggs were more runny side up. The whites of the egg was not even remotely cooked. I had to scrape it off the toast which was really gross. The second room service order, I also ordered 2 over easy eggs since things went poorly the last time, and both of us received 2 egg sandwiches instead of over easy eggs. I am not sure if room service is in charge of restocking the mini bar/fridge items, but that fell short here, too. More than once it wasn’t restocked, and we had to ask for those to be filled. HOUSEKEEPING: The housekeepers here (like all the other staff), is dressed to perfection in clean, pressed uniforms. All of them, no matter where they see you, greet you with a smile and an “hola!”. Our room was tended to daily - the bed made, towels folded or replaced, the floors cleaned. The room always looked like we just got there. A fabulous job! Only issue with housekeeping (if in fact it was them and not room service) — at breakfast 2 days in a row we picked up extra pastries from the buffet to have as a snack in our room later in the day. Both days when we returned to the room, the pastries, plate and all, were gone. The second day, I even wrote a note in Spanish asking them to please leave the plate and pastries there. Nope. They were gone, and since the snack items on the mini fridge hadn’t been refilled, I was hangry. Again, not sure if this was housekeeping or those who stock the mini fridge. FOOD: The restaurants here have impeccable service and very good food. We spent our first night eating at the Mexican buffet. Everything was very good, although poorly labeled, so we weren’t sure what we were eating sometimes. Our water glasses were kept filled, as were our alcoholic beverages. This was the case at every single restaurant. We ate at the French restaurant (L’Atelier), the steakhouse (Toni’s, our FAVE), the Japanese Teppanyaki where the chef put on a show and we hate amazing filet mignon. The breakfast buffet was stellar where I enjoyed eggs cooked correctly to order, old fashioned oatmeal, pastries, fruit, you name it, they had it. The French fries at the beach burger bar were some of the best ever, as well as the shrimp ceviche! CONCIERGE SERVICE: The concierge group is world class. If you needed it, they took care of it. We needed distilled water for my husband’s CPAP machine. Ivan made a call and had it delivered to our room. They transported us wherever we needed to go, and Luis took us on a private tour of all 5 of the Iberostar resorts in the complex including important points we shouldn’t miss. They made our massage appointments, tweaked dinner reservations, and answered any and all questions we had with pleasure. They definitely gave us VIP treatment. I will also mention here that the entertainment team is amazing! They all seem to thoroughly enjoy their jobs and dance and visit and remember your face. Incredible! BEACH: This beach is gorgeous, but the waves were very rough (red flag most days), so water time was mostly spent in the pools, which was disappointing. I brought my snorkel gear to use along the shore, but wasn’t able to do so. It was cleaned each morning. The Star Prestige area by the burger bar was amazing! Myrna took incredible care to make sure the cabana was prepared with towels, you had pillows, a drink, and everything you could possibly need to enjoy the day. A steady stream of waiters also checked in to see if drinks needed to be refilled. They would even take food order and deliver them to the cabana, which we did! POOLS: I used the “quiet” pool once, and it was very nice and lived up to its name. Not busy at all. The main pool is enormous with party music, the swim up pool bar and the entertainment team keeping things moving. There are tons of chairs on the sun shelf and cabanas everywhere, but unless you go claim one early in the morning, you will not get one. Our last full day at the resort, we did get up early to go get one because we were tired of not having a permanent place to sit during the day. The pools are clean, with the main having 4 hot tubs (one in each corner). CHECK-IN: Since we had Club status, we were taken to a room where we were checked in separately from other guests. There was a full bar there that we could enjoy while doing so. They also provided us with our list of dinner reservations, coupons, and other information before driving us to our room. Super easy! AIRPORT SHUTTLE: With Club status we were picked up at the airport by a black Suburban and taken directly to the resort. It was a very short ride and the car was cool and super comfortable. This was included in our resort cost.
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Date of stay: December 2022Trip type: Traveled with family
Room Tip: Grab a cabana early if you want any chance of getting one.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 2 days ago
Dear guest, It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience of your stay at Iberostar Grand Paraiso. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience. Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future. Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vincent V wrote a review Dec 1
Princeton, New Jersey9 contributions23 helpful votes
We spent seven wonderful days at the Iberostar Grand Paraiso - the Customer Service at this resort is amazing and second to none - serious - the staff is just amazing from the check in experience to the bellboy. waiters, bartenders, etc - all with a smile and willing to meet your needs. The only negative thing I can say is - It should be illegal to make you feel so relaxed and numb for seven days and then simply put you back on a plane to New Jersey.
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Date of stay: November 2022
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 2 days ago
Dear guest, It has been a real pleasure to read this excellent review of your recent holiday with us at Iberostar Grand Paraiso and we really appreciate that you took the time to write and share it with us and other travelers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again. Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
runner1909 wrote a review Dec 1
Alabama50 contributions77 helpful votes
The food here was the best we've had at any resort - and we've been to many over the course of 20 years. The buffet was outstanding, not your normal buffet. Grounds are beautiful. We stayed in building 71 and loved being so close to the beach. The only downside was the shower in our room - the mold/mildew in there was disgusting. I cringed every time I went in there. The employees are wonderful and cannot do enough for the guests. To name a few - Antonio (buffet), Edgar (waiter at buffet), Leticia (server at quiet pool), Alexander (server at La Brisa), and Antonio (butler building 71). If you golf, the course there is excellent - challenging yet fun.
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Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 2 days ago
Dear guest, It is always fabulous for us to receive such wonderful reviews like yours of your stay at Iberostar Grand Paraiso. We appreciate the time and effort taken to share this opinion of your holiday at our hotel. We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail. We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future. Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
stevidean wrote a review Nov 2022
Castlegar, Canada3 contributions
Absolutely gorgeous resort! We rented a villa for some added space and privacy, but were never more than minutes away from any part of the resort thanks to our fabulous team of butlers who had golf carts available at all hours to take us to activities, dinner or even just the beach. Pristine white sand beaches where you can get the best deep tissue massage, pools with a great swim up bar and fun poolside activities lead by animators like Mariana and Alfredo. The perfect blend of relaxation and fun. Already planning our next trip!
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Review collected in partnership with this hotel
Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 3 days ago
Dear guest, We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us at Iberostar Grand Paraiso and we want to thank you for sharing your wonderful experience with others. As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words. Again, we want to express our gratitude for this wonderful feedback and hope to have the honor of serving you again soon. Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vincent V wrote a review Nov 2022
We spent seven wonderful days at Iberostar Grand Paraiso - the customer service and attention to detail is amazing and second to none. I Just Have One Negative Thing To Say: It should be against the law for a resort to make you feel so relaxed and content for a week and then simply put you back on a plane to New Jersey
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Date of stay: November 2022
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 2 days ago
Dear guest, We would like first of all to thank you for your great review of your stay at Iberostar Grand Paraiso. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here. We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels. Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PowPow29 wrote a review Nov 2022
Houston, Texas91 contributions93 helpful votes
My husband and I recently spent 6 nights at Iberostar Grand Paraiso and had a wonderful time. TRANSPORTATION: We booked a package through Southwest Vacations that included free roundtrip transportation via Amstar. In other trips to the area, we have used USA Transfers. CHECK-IN: We were welcomed with 2 refreshing pineapple and passionfruit beverages (non-alcoholic) and the nicest staff assisted getting our bags to the lobby area. The lobby smells amazing. Two concierges took over (Duran and Gabriela) and invited us to a breakfast to discuss Iberostar’s The Club. We explained we were not interested and they moved on to help us book dinner reservations. DINNER RESERVATIONS: Highly recommend booking your dinner times at check-in because slots fill up quickly! The restaurants are small. We were able to book all of their restaurants: Haiku (Teppanyaki), La Brisa (seafood), Toni’s (surf & turf), L’Atelier (French), and Venecia (Italian). Their buffet, Bellavista, is excellent and open for breakfast, lunch, and dinner. We figured we’d try the specialty restaurants and have the buffet as “backup.” If you don’t want to worry about reservation times, go to the buffet. You won’t be disappointed. ROOM: Once you are settled in your room, a butler comes to give you a little tour of the features and inquires about room temperature. They remotely set it to the lowest temperature possible or whatever you prefer and you can take it from there. (Thanks Tania and butler team!) The room was spacious and had 2 closets. We are “those people” who unpack. The decor is a bit different, perhaps even a bit dated, but everything was clean. Nice hammock outside as well with a garden view to enjoy a morning coffee. Two large water bottles are provided per room - we ended up asking for more and the staff did a great job of keeping them stocked throughout the stay. The room was cleaned every day and turn down service was much appreciated. GOLF: We were vacationing with another couple who golfs, so we had reached out earlier to Iberostar Playa Paraiso Golf Club to inquire about green fees and book tee times. The golfers were amazed at the rate offered: $79 per round per person (includes golf cart, driving range balls, food, and all drinks. They golfed 4 days - I rode 1 day. The fee for a rider was $50, which also included food and drinks. Arturo did a good job keeping us “hydrated.” *wink wink* FITNESS/ SPA: The Grand has its own smaller fitness center and spa. The indoor pool in the Grand spa is great. You can also check out the Fit & Fun (big gym) and the larger spa with hydrotherapy in the main area near the mall. My friend and I had awesome 80-minute massages from Esther and Camas at the Grand spa. BEACH: The beach is very peaceful. There’s a fair amount of rocks immediately as you walk out of the hotel. You can find a few pockets with no rocks or you can always walk a little north (towards the other resorts) and the beach is just perfect. They have beach palapas available on a first come first come basis. There were plenty available every morning when I went. They have one server take care of food and beverage requests. It is a big area for one person; they should have at least 2 servers. You can also order from the app and have it delivered to your palapa, but service can take a while (30-45 minutes). POOL: The main pool is HUGE! I prefer to visit the beach in the morning and spend the afternoons in the pool. There is always a bit of a concern of there not being a spot to put my stuff down, but this was not the case. There were plenty of lounge chairs available - even in the shade! The little cabanas fill up quickly so get out there early if you want one. The pool activity crew was nice and kept folks entertained, but they weren’t pushy. My favorite pool activity was the water spin class with Isis. Indira was our main server for a couple of days and was super attentive. If you prefer a quiet environment, there is the Tranquility Pool and an Indoor Pool in the Grand Paraiso Spa. FOOD / DRINKS: Overall the food is tasty and depending on the restaurant you may get smaller portions. Order some more! They encourage you to try different dishes. All restaurants and buffet were delightful, but our top 2 were Toni’s and L’Atelier. Most nights after dinner we visited Rhapsody Bar or the Lobby Bar. Both great spots! Daniel at the Lobby Bar was always very nice to us and offered neat drinks to try. There was also entertainment in the lobby area which contributed to a great vibe. Overall, the hotel has an extravagant, glam, palatial feel to it. We were there with another couple and we are all pushing 40. The guests are fairly chill. This is not a spring break shenanigans resort. Don’t get me wrong, it was a fun week and we’d certainly come back! I wish I remembered everyone’s name because the staff is what truly makes the stay a great experience. Don’t forget to bring cash to tip the staff. :)
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Date of stay: November 2022
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Trip type: Traveled as a couple
Room Tip: Make dinner reservations when checking in.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 4 days ago
Dear guest, We are grateful to you for choosing us for your recent holiday and for sharing the experience you had with us at Iberostar Grand Paraiso. Your enthusiastic comments about many of the prime pillars that we set in place many years ago to guarantee fabulous holidays for our guests are great to receive. It is amazing to read that you have returned home with a sense of satisfaction and we look forward to doing the same for you again in the future. Once again, we are truly grateful for this complimentary review of your time in our hospitality. Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Richard S wrote a review Nov 2022
Arlington Heights, Illinois3 contributions11 helpful votes
My Wife and I Celebrated our 30th Anniversary and we had an absolute blast. 7 nights of all-you-can-eat really good food, great drinks, great service on the beach, warm sun, and 3-5 sea waves, made for a fantastic overall experience. Highlights: Couples Spa Massage- Never did one and it was amazing. Make sure you get 80 minute. How Swanky the Hotel Is- I read another Trip Adviser review and they mentioned how swanky the resort is. That is a perfect word! Very opulent, very luxurious, and the attention to detail on the resort grounds was amazing, Saw Lots of Coati's, a few Iguana's..really, really pretty buildings, walk-way's, and even public bathrooms were luxurious. Fun Large Main Pool: Great swim-up Bar. Enjoyed and sampled all the new frozen cocktails we saw other vacationers drinking. Not a bad one in the bunch. One note: when things get wet, it gets slippery due to rain, you need to wear good traction flip flops to avoid slipping, especially if your in Buildings 70/71 Oceanfront. Food/Drinks: Loved the Breakfast buffet. Main Buffet: I fell in love with made to order Eggs Benedict and my wife had Lox/Bagels every day. The Fresh Omelet station was really good. Fresh Juices and fresh fruit was really good. Dinner: Make reservations with concierge for dinner, early in your stay. They are small restaurants and book up quickly. We went for 7:30-8:00pm seating and had no issue. The Japanese steak house/dinner show the best of the bunch, and the best food of the group. We like the Italian 2nd. Wasn't impressed with the French restaurant. Entertainment: Evening: Galaxy Disco on Friday/Saturday night was fun. DJ was ok, but people were still dancing. Club is laid out very nicely, and the bar was top shelf. Lots of fun and the golf cart ride from the Hotel to the club was a nice touch! Nightly Show: Unfortunately, they were mostly inside due to threat of bad weather at showtime. The Aztec Warrior Dance Show was pretty good, as well as the Kenya Strength Show. Both of those were outside at poolside and it was really nice! The inside shows were not bad. They had limited space to work with, but they tried hard. Main Lobby/Rhapsody Bar: We spent a lot of time after dinner at the main lobby bar and Rhapsody. Main lobby bar had live entertainment, mostly solo singers/musicians and a few really stood out. Bartender Daniel made a killer Pistachio Martini that became my "go-to". Best bar on the grounds by far. Accommodations: Went With Oceanfront Suite and worth every single penny. The view from Building 70, simply amazing. The Butler Team, fantastic. Special shout-out's to Karoline, and Fernando who made sure we had everything we needed. We missed you on check-out day Fernando and wanted to say good-bye and THANK YOU! The Balcony Swing became my Wife's secret hang-out, and I got the outside couch. We used the balcony more then we originally thought, but the view was so amazing, we had to take advantage. Housekeeping: The team always made our room nice and clean and the turn-downs service was great. Special thanks to night maid Elena, who drew our bubble-bath (with Rose pedals) for our anniversary night dinner after-party. What a great way to come back to the room!!! Room Tip: They are a very green hotel, so you can't control the thermostat. They set the temperature and if/when the fan is on. If you need a certain room temperature, and the fan constantly running like I do, you can't do it yourself. I did call maintenance and they took care of it right away. Staff: Like others before us, the staff, crews, kitchen help, landscaping, all the hard workers, really should be complimented. Everyone says hello, and everyone works their butt off. I brought a lot of singles, a few five's and some ten's and distributed them freely. It doesn't seem like much, a few bucks here and there, but the staff really do appreciate it! Final Tips: Water Slides at Maya Hotel next to Grand Paraiso were a lot of fun! Walk the beach to see the other properties. (There are 4 to choose from as part of the Iberostar/Grand Paraiso property. Some were really a lot of fun!
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Date of stay: November 2022
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Trip type: Traveled as a couple
Room Tip: Towels are easy to get, but sometimes getting a chair takes some effort. On those days we went to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 6 days ago
Dear guest, We would like primarily to thank you for choosing Iberostar Grand Paraiso for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home away from home. So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon. Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DARREN B wrote a review Nov 2022
Matawan, New Jersey164 contributions99 helpful votes
+1
My review Just left today and here is my review Going from airport to hotel was 1 hour including getting bags and customs. Checkin was quick- we got in early and we went to lunch while our room was being prepared. They did approach me about the timeshare and I told them I did it last year in punta cana (I didn’t but they left me alone). We made dinner reservations while we waited. If your a little flexible there was no problems getting dinner reservations. Rooms- nothing has changed in past 3 years. All the rooms are very nice. I had to request the butler to lower the temp in the room as it was warm and you can’t control. The TVs have chromecast built in so you can stream your phone to the tv (who is going to watch tv) Pools and beach were great. The pool was a touch cool in the am but perfect around noon. The activities were lacking compared to 3 years ago. Never had an issue getting a drink from the bar or waiter. There is also a bar cart that comes and makes fresh fruit alcohol drinks (don’t miss out) No problem ever getting a lounger or towels. We did bring a float (I highly recommend). The hot tubs are a touch warmer than the pool but warm at best. The indoor spa (half open roof) has a great pool and two great hot tubs. Restaurants Breakfast- was basically the same everyday and almost the same as 3 years ago. I did miss the lobster Bellinis. Lunch- they moved the buffet from La Brisa to the main buffet. The lunch buffet was no where near as good as 3 years ago. Back then they had crab legs, poke bowls, and you can order off a menu and get filet and lobsters. The lunch was great and if I wasn’t here 3 years ago I would have really liked it. Hibachi- this was fun and the food wasn’t bad. It’s a preset menu w apps, fried rice, shrimp, veggies, and a garbage steak. After you eat it all they ask you if you want filet and veggies. Skip the first steak and wait for the filet and veggies. French- the food was really good. The onion soup comes out and they light the cheese on fire and melt into your soup. Filet here was very good Steakhouse- they only had ribeye (very very very fatty) and ny strip (not horrible but not amazing. The cold app in 3 of the 4 times I have been in the past where lobster tail, shrimp, crab, and oysters. Now they do crab claw, oyster, and clams. You can see how they scaled back little things like this. Overall we really enjoyed our meals. We both go steak and lobster tail for meal and the desserts here were our favorite Italian- the apps were very good. The three pesto fresh Mozz was great. my wife loved the short rib lasagna. I had filet (best at iberostar) and lobster pasta. Lobster pasta had little pieces of shell in it. It wasn’t bad but I would say stick with the filet. I highly recommend going to the Maya for their fake Starbucks coffee house. It’s about a 7 minute walk. The shopping center has amazing tacos, crepes, ice cream and coffee. The shows are now outside or in the lobby. The shows in the theater you have to pay for now. I am not a fan of that. Overall it was a great trip and we will most likely be back next year. I did like that you can wear shorts to dinner. Forgot to mention that. Also the app crashes all the time but when it works you can make your own reservations
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Date of stay: November 2022Trip type: Traveled as a couple
Room Tip: Explore the neighbor hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Grand Paraiso
Responded 6 days ago
Dear guest, We want you to know that your review of Iberostar Grand Paraiso is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience. Again, we appreciate your positive comments and look forward to welcoming you back again soon. Best Regards, Quality Manager Iberostar Grand Paraiso
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$453 - $747 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar grand hotel paraiso, iberostar playa paraiso, playa paraiso iberostar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
310
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IBEROSTAR GRAND PARAISO - Updated 2022 Prices & Resort (All-Inclusive) Reviews (Playa Paraiso, Riviera Maya, Mexico)

Frequently Asked Questions about Iberostar Grand Paraiso
Which popular attractions are close to Iberostar Grand Paraiso?
Nearby attractions include Aqua Nick (3.3 miles), Cirque du Soleil Joyà (0.9 miles), and Jungala Aqua Experience (1.1 miles).
What are some of the property amenities at Iberostar Grand Paraiso?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Iberostar Grand Paraiso?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Grand Paraiso?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Grand Paraiso?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Grand Paraiso?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Iberostar Grand Paraiso?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Iberostar Grand Paraiso have an airport shuttle?
Yes, Iberostar Grand Paraiso offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Iberostar Grand Paraiso have airport transportation?
Yes, Iberostar Grand Paraiso offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Iberostar Grand Paraiso located near the city center?
Yes, it is 0.4 miles away from the center of Playa Paraiso.
Are any cleaning services offered at Iberostar Grand Paraiso?
Yes, dry cleaning and laundry service are offered to guests.