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Iberostar Grand Paraiso

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Room & Suite (1778)
Pool & Beach (1754)
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Dec 23Dec 24
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About
  • Excellent83%
  • Very good12%
  • Average3%
  • Poor1%
  • Terrible1%
GreenLeaders Gold level
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants.
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Property amenities
Free Internet
Restaurant
Fitness Center with Gym / Workout Room
Pool
Room Service
Free Parking
Business Center with Internet Access
Wheelchair access
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Refrigerator in room
Minibar
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HOTEL STYLE
Hidden Gems
Bay View
HOTEL CLASS
Location
Full view
Getting there
Cozumel Airport17 mi
Cancun Airport20 mi
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Reviews(5,208)
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SeekADeal
London, Canada
18687
Reviewed 3 days ago
We have stayed at different resorts in Mex,DF, Cuba, all 4 to 5 Star, Grand Hotel was THE BEST.... for everything.
Room.......... impeccable, we left a small tip $2..3.. each night and morning, we asked for several things, and INSTANTLY taken care of. No problem.
I think we might have been in the updated rooms, it was perfect, do not understand any complaint about the decor. Impeccable paint and decorating. Marble floors and I think the walls in the bathroom completely around the shower, toilet room, and double sinks were all new. Two marble sink areas a his/hers on separate walls, north and south. Some people might not like the glass dividers in the shower and toilet room, but this is adult... correct/??? so as couples there should be no issue, and there are spiffy doors to close the bathroom completely for personal privacy.
FOOD............ great to fantastic....really the best at any all inclusive yet, this was one of my reasons for booking here. Had steak and shrimp or lobster twice a day...... they seemed to have little carbohydrates for peoples diets???. but great food. Yes, if you chow down on everything in sight you might be bored after a few days, but if you pace yourself ... no big deal. Breakfast chefs, did our eggs just right, they had a taco island which in the morning did chilechilles, and huevos rancheros.Crepe station, and all sorts of bread, fresh.
Reservations.... yes well they-AI all have them, and its understandable, how would you organize it otherwise? Also, while sometimes did look half empty, the manager has to have a table for those coming in, and who knows how long someone will stay for their meal......so I think it works out fine. The apps that the hotel has lets you see when there is an opening available at the restaurant, or your concierge can even phone to see it there is any available. Which they did for us.
Had Toni's twice... great steaks, and lobster, also the Gourmet... alright... and the Caribbean one, great....
Buffet.... had a selection of raw meats which you ordered cooked to your liking, or a menu meal, which looked great. Caribbean lobster isn't exactly a true lobster, smaller also, and I don't like them grilled, just me.
DRINKS... first class, you told them what you wanted, and if your martini is a special blend or whatever, they made it your way.
Activities, .. there seemed to be things going on all over, gym, down at the pool, there were things, archery, whatever..... most people were lets say older that 40... and some preferred to float around and watch.
Extremely quiet.... we could not hear anything of any of the other parts of the complex, nor even the nightly theatre. Great.
SALT WATER POOL............ good and salty like the ocean but nothing to bite you. The beach is suffering the same problem in the whole world, tides wash away sand, ocean throws back sea weed to make more beach and man gets rid of the smelling sea weed. The Iberostar seems to maintain the beach, my wife said that part looks like its been man made. Probably after the last hurricane. No beach in Mexico is private. Law. Also, the lots of land are long slivers so most of these hotels have a slice from the highway to the ocean. Therefore, the amount of beach front is limited. There are parts of the beach which have good sand basis, but if you go straight out you are into rocks, which no one can change. Actually with the waves etc. the red flag was up daily and really you would have be stupid to swim out in that unless professional.
Grand Hotel is in the bush, in a mangrove swamp, our side was on the border of green, yet no bugs, now there was some strong winds, which you have to be MightMosquito to get a bite. In your bathroom there were insect repellent sprays, which were non offensive. I am super sensitive to smells, and NO reaction to that or for that matter anything.
Windows and floors were being cleaned all the time, everywhere.
Our Butler asked us almost daily if there were anything we needed, also concierge made all our appointments, no problem.
Now we are totally bilingual, so does that make a difference ? I don't think so, there were people from all over and they didn't have any problems that I could perceive.
Tipping, .... bring $100 USA in $1 bills, and leave something for everyone that serves you. Best to do this each time since you don't have the same person, or worst the person who has taken care of you is off the last day when you tip. These folks need any help you can give in addition to what is included.

3 Thank SeekADeal
Response from Quality Manager I, Quality Manager at Iberostar Grand Paraiso
Responded 2 days ago
Dear guest, Thank you for sharing your kind comments about your experience at Iberostar Grand Paraiso. We are honored to hear that we exceeded your expectations thanks to our attentive and personalized service; moreover, we are delighted to learn that our impeccable facilities, décor, salt-water pool and gastronomic offer at our buffet and á la carte restaurants were of your liking. On behalf of all our staff, we would like to thank you for your praising words, you can be sure that we will forward your comments to our Guest Service and Food and Beverage departments in order to congratulate them. We are already looking forward to welcome you back in the near future! Cordially, Quality Manager Iberostar Mexico
Pamela Clare
Neshanic Station, New Jersey
10
Reviewed 4 days agovia mobile
Work anniversary trip at the Grand
Can’t say enough great things about our stay. Especially our concierge Cecelia & our Butler Angel, they were amazing & overly accommodating.
The Grand was pristine, beautifully decorated, pools were gorgeous, food was delicious & drinks were top notch. Can’t wait to return. We all had a wonderful time from golf to spa to dancing & meeting other guests ... fun times & it was “our pleasure” spending time in your resort!
Thank Pamela Clare
Response from Quality Manager I, Quality Manager at Iberostar Grand Paraiso
Responded 2 days ago
Dear guest, Thank you for sharing your experience about your stay at Iberostar Grand Paraiso with our future guests. We truly appreciate your compliments towards our beautiful facilities, pools, and tasty gastronomic offer, we are glad to know they were the highlights of your stay. Also, we are happy to read that we have exceeded your expectations by offering you an outstanding service and personalized attention. We assure you that Cecilia and Angel will be congratulated for their excellent work. It will be our pleasure to receive you once again either if it is for work, to celebrate a special occasion or just a simple getaway, we will be honored to host you. Sincerely, Quality Manager Iberostar Mexico
Ilya K
12
Reviewed 4 days ago
I'm a returning guest - have been several times in Grand for last 7 years . ( last time stayed in build. 70 - superior ocean view suit) .
I would say I see deterioration in service from previous visits. In general, I like to stay in Iberostar Grand , but here are some Cons and some areas for improvement:
- Butler's service gets worse - had to remind several times to bring me stuff which I requested , even though , all of them sitting in the lobby and was not pre-occupied with other things.
- entertainment team : guys get changed every year , and even entertainment director was new this year . They speak poor English ,even though most of the guests english speakers . Also, they look lethargic, not really energetic . Beach activity is minimal, most of the activities in pool area. With previous entertainment director (Eder) , activity was more interesting and guys working in his team were really fun (and btw, many of them spoke several languages ).
- looks like management gets concentrated more on new program - iberostar VIP club , they try to promote it in every Iberostar hotel now, and making it more like time sharing ( or vacation club) place. Obviously, it affects the overall service for other guests which not part of this program.
- Food not changed much for recent years , but they removed Mexican restaurant , which was really good, but still keeping Japanese restaurant , which really not impressive at all , if not say more. Also, menu in other restaurants mostly not changed for years.
- beach still an issue , with many rocks in shallow area , and considering that sea is mostly rough during all seasons ,its dangerous to enter the water. With so many complaints regarding the beach area for years , management still not doing anything to improve.
- in SPA pool , many hydro jets not working .

Pros:
- Great music band which performs at live night shows - especially The Rock show - which probably the best in the whole Caribbean. incredible musicians and singers - world class!! ( the only downside is dancers whose performance lags big time).
- new restaurant -Caribbean - really surprised by this addition - great food - highly recommend.
- the whole Iberostar complex which includes 5 hotels - nice landscaping, a lot of greens- good for a walk , and exploring the area.
- good service at restaurants , waiters are very friendly,professional - really hard workers , which is always appreciated.
2 Thank Ilya K
Response from Quality Manager I, Quality Manager at Iberostar Grand Paraiso
Responded 3 days ago
Dear guest, Thank you for choosing our resort on your most recent vacation to the Riviera Maya and for sharing your experience with us and with the TripAdvisor community. We are glad to know that you truly enjoyed our Caribbean restaurant and our nightly shows, especially, The Rock show. On the other hand, we regret to read that some aspects of your stay did not meet your expectations; we assure you that we have shared all your comments with the departments involved with the purpose of improving the quality of our service. Furthermore, we would like to mention that due to Mexican regulation and our commitment to the environment we cannot alter the coastline in any way in order to preserve the natural environment we are surrounded by. Therefore, we hope that next time you visit us, you can walk through the beach at our sister hotels Paraiso Maya & Lindo, Paraiso Mar & Beach in which we are sure, you will find the perfect space to enjoy the sun and the Caribbean breeze. We do not want to lose you as our loyal guest, and we hope to have the distinct honor of welcoming you back in the close future to recover your trust through the exceptional service that characterizes our brand worldwide. Cordially, Quality Manager Iberostar Mexico
BobZillah
Toronto, Canada
870
Reviewed 5 days ago
The neurosurgeon in Cancun says I should be dead. He says I dodged a bullet.
MY HEART SHOULD HAVE STOPPED!

On Saturday Nov 24, 2018 at 9pm my wife and I were in room 7217 at the Iberostar Grand Paraiso. It was our first full day of a 7 day stay there. About 6 hours earlier we had joined their Star Prestige Club at a cost of tens of thousands USD. We decided to go back to our room for a nap and order dinner to the room.

About 30 minutes later, a bellboy knocked on the door. He was delivering our dinner.
He asked where to put it and I walked with him to the table near the patio doors. He took the top off the meal and it was the meal made for me. He said he would go back out [to the hallway] and get my wife's. As he turned to walk away, I reached for the switch to turn on the table lamp. My bare left foot was on the floor and my right knee on the chair at the table. I grabbed the switch with my left hand. It was one of the style that is actually in the lamp power cord about one foot from the lamp. You need to grasp it securely to switch it.

I turned the switch to "ON" and was immediately electrocuted from my left hand, up my left arm, through my left shoulder, down my left torso and then down my left leg and into my left foot. The power was 120 Volts AC. I could not let go of the switch. I had no control over my left hand.
When you are being electrocuted like this, you know something is terribly wrong, but you don't say to yourself "hey, I'm being electrocuted"...it just happens and you are transfixed.
It seemed like time had stopped. This was the most terrifying thing that has ever happened to me in my life. Sheer terror but no ability to move or reason.
Somehow I broke free. I have no memory how that was achieved. Maybe I had used my right arm to push away....I just don't know.
The next memory I have was looking at the bellboy who had returned from the hallway with my wife's meal...he was maybe 10 feet away. I yelled out loud. I startled him and my wife who was on the bed watching Netflix. She had no idea I was being electrocuted.
I stumbled backwards as my left leg was very weak. I was totally foggy and dazed. I yelled again "I just got shocked" [or there abouts]. The bellboy put the meal down, said to call the front desk and left. I figure I was a living conductor for about 20 seconds or more.
I say that as a guess on the amount of time it would take for the bellboy to walk back to the hallway, get the next meal out of the cart and walk back to within about 10 feet of me.

The next 30 minutes were busy and I was foggy brained. A couple of staff arrived, the on-site Doctor and a maintenance fellow. While the Doctor was checking me out, the maintenance guy was using an electricity sensing probe to see where the power was live on the switch. The neon bulb on the top of the probe lit up...power was there...on the outside of the switch.
The maintenance fellow unhooked the lamp cord from the wall. The two leads of the SPT lamp cord had been hard-wired into an electrical box. There was no plug.
The fellow then got up and was walking away with the lamp when I told him "No, that stays here". He didn't seem to like that and gestured something. I said "that needs to be tagged and sealed in a bag". He looked at me funny, probably not understanding why
I was saying that . I said "there needs to be a chain of custody". Somehow he managed to get out of the room with the lamp when I was going through intermittent bouts of foggy brain.

I was very dizzy and was sitting on the floor. Eventually the Doctor said my heart sounded ok and my lungs sounded ok. She thought the best thing was to get some tylenol from the hotel variety store and wait until morning to see what was going to happen. Funny though, they said we had to buy the tylenol...very strange. About then the maintenance fellow returned and put a different lamp on the table and wired it in.

I was in considerable pain on my left side and had a bad headache with light sensitivity.

I had a fitful night and the doctor visited early in the morning. Many areas on the left side of my body were showing black, blue and yellow skin patches. My left foot had a large swollen area on the top of it. The doctor said I needed to get to the hospital and we were driven there in the hotel's van. We got to the hospital which was some sort of private company affair. They had me into an examination room quickly and the first doctor came in and asked what had happened. She quickly said she needed a specialist.
About 20 minutes later, an Orthopaedic specialist came in. He asked questions, checked my heart with his stethoscope, did some eye movement tests, etc. He noted the damaged areas on my left shin and left foot. He wrote a script for some anti-inflammatory meds and some nerve nutrients meds. That was it. I was in great pain and my leg left was causing me to limp. We went to the cashier and paid the $250 of travel insurance deductible and then took a cab back to the Grand Paraiso...cost me about $50 USD.
Again, we had to pay.

Well....the story goes on for several more days with lots of CRAZY STUFF from the hotel manager including him saying how "maybe Mexican electric code was inferior to the USA and Canada". I guess that was his comprehension of the situation when we met in my room along with the SunWing rep. the next day....who told me I was on a "no fly" list now.
What the HECK?

Stay TUNED for Part 2....I'm very fatigued right now and headache is brutal. My wife is typing this as my left hand is a total mess. I'm left handed by the way...lucky me.

Have a look at the photos of the damage to my body that are attached.

Will try to get enough energy in the next few days to tell you the second half of this devastating injury and how the hotel handled it. You will be amazed! I suppose my "one star" rating for Grand Paraiso might give you a clue. Too bad they don't have negative value stars to select.
28 Thank BobZillah
Dan D
Toronto, Canada
929
Reviewed 5 days agovia mobile
We have been convinced by some German friends that we made vacationing last year to choose Grand Iberostar Paraiso in Mexico as our next vacation destination. The resort has been praised to us endlessly. As we had an amazing experience in another grand iberostar here we are. We booked our vacation from Nov 28 to Dec 8 in this resort.

First impression was very good, Emilio from the front desk assisted us in a swift check-in, went to the room, changed and quickly switched to “vacation mode” . In the excitement of our first moments we have not paid to much attention to a musty smell that was present in the room and rushed out to meet our friends. After a few drinks we crashed dead tired in our beds. The next day we really took notice of the musty smell... we may be over sensitive... regardless it was unbearable... quickly after reporting it, we have received an ozone machine in the room in an attempt to resolve the issue.

Unfortunately this was not resolved and at our request we have been assigned another room after 2 days. Kudos to Laura for her help in this transition. As our luck went, in our second night in this room .... we are flooded... at midnight no less. Another ruined night and everything looked like our vacation days are ruined due our bad luck.

Grand Iberostar and Laura came to rescue demonstrating again a high level of customer appreciation. We have no words to express our gratitude. We have been upgraded to one of the best accommodations available in the resort and we had one of our best vacations. Thank you again Laura.

The restaurants and the beach service in this resort are amazing. Special thanks to Louis from Tony’s. You made one of our nights special. We have been impressed by every staff member of this resort. We are sorry for not remembering all the names in this review, everyone needs to be praised.

Thank you Grand Iberostar Paraiso for everything you have done. Hospitality is not dead!
Thank Dan D
Response from Quality Manager I, Quality Manager at Iberostar Grand Paraiso
Responded 4 days ago
Dear guest, First and foremost, we would like to thank you trusting in your friends’ recommendation to choose Iberostar Grand Paraiso for your vacations. Providing memorable experiences to our guests is our main priority and for this reason, we are happy to learn that our team exceeded your expectations through their attentive service during your stay. You can be sure that all the members of our Iberostar family will be glad to hear your kind comments, especially Laura, who went above and beyond to take care of your every need. Furthermore, we are delighted to know that you enjoyed our gastronomic offer and the stunning beach. Thank you so much for your review and as you mentioned, our passion is to please our guests and bring them the best experiences, we believe that exceptional service is key to success. We assure you that creating unforgettable memories for our guests, is why we all work for every day. We look forward for the pleasure of welcoming you once again in the near future. Sunny regards, Quality Manager Iberostar Mexico
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Questions & Answers
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ctams
December 7, 2018|
AnswerShow all 3 answers
Response from wazmo | Reviewed this property |
Never been there for NYE, but I’m sure the hotels will be doing something special. We travelled there in the winter numerous times - the weather has generally been great, but even if it rains, it’s still pretty nice... More
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BBobII
December 5, 2018|
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Response from srlbjl63 |
Check with the company you booked your vacation with - it differs from one to another. We usually use Expedia, and we have always gotten 1 free round of golf. The course is pretty much dead at all times so I wouldn't worry... More
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David R
November 30, 2018|
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Response from 11Nipper | Reviewed this property |
Honestly, I wouldn't be to concerned about customizing the mini bar. The butlers seemed to always be around and were pretty quick with any requests.. We got them to bring some extra booze and they provided a special pillow... More
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Room Tips
"building 71 - overlooks the ocean"
ditty072305
1 week ago
Read review
"We had an ocean view room and it was amazing - room 7058 - top floor!"
KarinMR71
1 week ago
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"Our rooms were ocean front and very quiet."
RonJ560
2 weeks ago
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"Bring a bit of tip money, workers deserve it, US dollars work best"
Gah05
2 weeks ago
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PRICE RANGE
$439 - $1,208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar grand hotel paraisoiberostar playa paraisoplaya paraiso iberostar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
310
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