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Iberostar Grand Paraiso

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Avenida del Sol 309, Playa Paraiso, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (11959)
360
Panoramas (4)
Pool & Beach (2184)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Grand Paraiso
Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 11 hotels in Playa Paraiso
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Butler and concierge service. 24 hour all inclusive service. A la a carte restaurants.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
VIP room facilities
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Spanish, German
8405Reviews1731Q+A100Room tips
Traveler rating
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Popular mentions
FerNik wrote a review Yesterday
1 contribution1 helpful vote
Ahhh so many good things to say about the resort ,food and drinks but the service takes the crown !!starting from reception to bellboys to butlers to servers and pool/beach people ..they treat you like family and you can just feel the love ..my husband almost convinced me to extend our trip but we cant wait to be back again!!!Marco ,Luis ,Delfino is just to name a few and a special shoutout to the covid schedule guy who went out of his way to set up my testing last minute cause I forgot to schedule it on time ...Truly wonderful people !!Will miss all the people and my spicy margs..see you guys soon!!Also guys the Villa ..get the damn Villa.. you will not regret it .
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Date of stay: May 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded today
Dear guest, First of all, we would like to thank you for your kind review of your recent holiday with us at Iberostar Grand Paraiso. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again, we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager Iberostar Grand Paraiso
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Donna_Bill_Vacation wrote a review Yesterday
El Lago, Texas1 contribution
This is our 14th time to an Iberostar resort and the 9th time to the Grand. As always they did not disappoint us. The food was wonderful, the staff is amazing and I would especially like to thank: Betty at registration, Mar (thanks for taking such good care of us), Lolita, and Iliana at the Prestige, Mirna and Manuel at the towels, Yordan and Carlos at the pool, along with Luis our butler.
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Review collected in partnership with Iberostar
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded yesterday
Dear guest, We would like first and foremost to thank you for your unparalleled loyalty towards Iberostar Grand Paraiso. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home and we couldn’t be happier to know that once again you enjoyed of a wonderful vacation. Thank you so much for being part of our Iberostar family and for making us part of your vacation life-style. We are already looking forward to your next visit. Kind regards, Quality Manager Iberostar Grand Paraiso
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Rockitman31 wrote a review May 12
Fresno, California121 contributions7 helpful votes
Iberostar Grand. Where have you been my whole life? Spent a week there in April and this is a true 5 star resort. Every aspect is top notch. Food , Drink, Service, Lodging, everything. I want to live here! I am always leery of all these reviews where people have to name all the staff members who took care of them. Makes me think they are mostly phony reviews written by fellow staff members to make them all look good. I won't give you any names, because I can't remember any of them. But I will tell you that each and every one of them goes above and beyond. I have never been treated so kingly. This resort gets my highest recommendation and I have been to all the competitors in the area, Secrets Maroma, Vaentin Imperial, Excellence Riviera. None of them compare or come close. Believe it.
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Date of stay: April 2021
Rooms
Cleanliness
Service
2 Helpful votes
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded yesterday
Dear guest, Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Grand Paraiso. It is of the utmost importance to us that our guests enjoy of our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoyed of a wonderful experience. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Kind Regards, Quality Manager Iberostar Grand Paraiso
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Jean A wrote a review May 12
Saint Louis, Missouri29 contributions21 helpful votes
We spent an amazing 12 days at this wonderful resort in late April and early May. We stayed in an ocean front suite in building 71. The resort is beautiful and rooms are spacious. They have done a great job with Covid restrictions. We felt safe the entire time. Staff always wears masks. The beach is beautiful to look at but was full of seaweed, which they valiantly tried to clean up. It is also rocky. Thankfully they have a huge saltwater pool and a fairly large serenity pool. We enjoyed both pools immensely. Even though, at the time, the swim up bar was closed there was never a shortage of refreshing beverages as they went around frequently at both pools and the beach. (You must try the passion fruit margarita.) We saw several shows which have been moved to the atrium or outside. All were outstanding. We were very happy with the food as well. The Italian restaurant was our favorite but all were good. The best part of our stay was the people at the resort. Shout out to Manuel, the tool concierge as well as star friends Gabriel, Aaron and Carlos. We would also like to mention hostess Brenda, servers Eusbio and Victor. Cecelia was a great help to us, setting us up for our Covid tests (easy, peasy). Really, everyone we encountered went above and beyond to meet our needs ... maybe except our butler who we didn't see much. We also got a kick out of the wildlife that calls the resort home -- coati, iguanas, beach pigs and an occasional peacock. We will be back.
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Date of stay: April 2021
Value
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Service
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded yesterday
Dear guest, First and foremost, thank you for choosing Iberostar Grand Paraiso on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best. Kind regards, Quality Manager Iberostar Grand Paraiso
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Mrfmm wrote a review May 12
2 contributions
Stayed 5/1 to 5/8 quiet pool side 7288 room #. Cecilia took great care of us from arrival to departure! Made us comfortable and feeling like we were visiting an extended family member. Food excellent -we eat later > 2200 and enjoyed excellent food and service. Buffet lunch provided so many choices and were able to eat well and healthy with grilled /chilled seafood/salads/hot entrees available-need to wear mask for meals but only to/from your seat-we are fully vaccinated so no worries. All employees did awesome job of customer service-anything we needed someone was there to help us or answer a ? Played golf 2X course amazing/challenging-if you can bring your clubs or at least extra golf balls as you may lose a few tight course. Pool and Beach excellent view/service. Had solid entertainment at lobby bar and Ana and the team kept our cocktails flowing nightly after dinner-we will be returning in 2022 hopefully same time of year-perfect spot to decompress and unplug phone/laptop and life!
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Date of stay: May 2021
Value
Location
Service
Room Tip: Toni's surf/turf and short ribs were well prepared and if you go to L'atelier-get the...
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded yesterday
Dear guest, We would like first and foremost to thank you for choosing Iberostar Grand Paraiso for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Again, we thank you for your comments and we hope to welcome you back again soon. Kind regards, Quality Manager Iberostar Grand Paraiso
Read more
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PRICE RANGE
$316 - $668 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar grand hotel paraiso, iberostar playa paraiso, playa paraiso iberostar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
310
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Frequently Asked Questions about Iberostar Grand Paraiso
Which popular attractions are close to Iberostar Grand Paraiso?
Nearby attractions include Cirque du Soleil Joyà (0.9 miles), Jungala Aqua Experience (1.1 miles), and Pasion De Cacao (0.3 miles).
What are some of the property amenities at Iberostar Grand Paraiso?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free breakfast.
Which room amenities are available at Iberostar Grand Paraiso?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Grand Paraiso?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Grand Paraiso?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Grand Paraiso?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Iberostar Grand Paraiso?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Iberostar Grand Paraiso have an airport shuttle?
Yes, Iberostar Grand Paraiso offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Iberostar Grand Paraiso located near the city center?
Yes, it is 0.4 miles away from the center of Playa Paraiso.
Are any cleaning services offered at Iberostar Grand Paraiso?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Grand Paraiso offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.