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Iberostar Grand Paraiso

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Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (11643)
360
Panoramas (4)
Pool & Beach (2121)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Grand Paraiso
Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 10 hotels in Playa Paraiso
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Gold level
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Butler and concierge service. 24 hour all inclusive service. A la a carte restaurants.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Chapel / shrine
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Safe
VIP room facilities
Iron
Laptop safe
Private bathrooms
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, French, Spanish, German
8,088Reviews1,608Q+A100Room tips
Traveler rating
  • 6,781
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Time of year
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Popular mentions
Brit8297 wrote a review Sep 2020
2 contributions
The hotel was super clean. Great entertainment as well. So many activities. Salin, Oscar, Elizabeth, and leslie/JLO were amazing. They made sure we had a good time. We celebrated a birthday and it was fantastic.
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Date of stay: September 2020Trip type: Traveled with friends
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Response from Quality Manager Iberostar Mexico, Propietario at Iberostar Grand Paraiso
Responded 3 days ago
Dear guest, We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Grand Paraiso and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us. It is also very satisfying for us that you have kept us in your fondest memories and it will be an honor to welcome you back again in the future until then we wish you all the best. Kind regards, Quality Manager Iberostar Grand Paraiso
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hang10surfer wrote a review Jul 2020
Albuquerque, New Mexico97 contributions4 helpful votes
+1
So it's been way too long I should have posted this review sooner. The only downside was the beach this we knew was a issue based on the other reviews. Go for the amazing service...food...drinks...entertainment and getting great treatment. We had the best time and have been to iberostar grand throughout the caribbean and this one had the best service period. One thing of note was our room was a bit noisy because of proximity to the cleaning staff staging area...look at where they place you when you check in and ask about the noise levels. Other than the minor things ...this place is truly paradise.
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Date of stay: August 2019Trip type: Traveled as a couple
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Propietario at Iberostar Grand Paraiso
Responded Jul 30, 2020
Dear guest, Thank you so much for choosing Iberostar Grand Paraiso to enjoy of your vacation in the Mexican Caribbean. Your review of our hotel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience. Again, we thank you for your kind comments and we look forward to welcoming you back again soon. Best regards, Quality Manager Iberostar Grand Paraiso
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Climber128465 wrote a review Jun 2020
6 contributions2 helpful votes
This was our second visit to this adults-only resort. Stayed 10 days this time but still not long enough. Fabulous property with superb service by a very professional staff. Plenty of top-notch restaurants on-site. Always something different and delicious available. Lots of activities including an amazing golf course. The evening entertainment was great. We attended every night. An outstanding adults-only, all-inclusive experience. We will definitely be back.
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Date of stay: January 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Quality Manager I, Quality Manager at Iberostar Grand Paraiso
Responded Jun 22, 2020
Dear guest, First and foremost, we would like you to accept our appreciation for the loyalty you have shown us by returning to our hotel Iberostar Grand Paraiso for the second time. We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail. We would like to thank you once again for your kind review and will be delighted to welcome you back to our hotel again soon. Best regards, Quality Manager Iberostar Grand Paraiso
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Andoman78 wrote a review Apr 2020
Holly, Michigan91 contributions20 helpful votes
+1
I took 20 employees to the Grand March 1st. Our VP goes every year and recommended this for a company trip and boy am I happy we went. The resort is beautiful, the staff is amazing, and the food is good. We couldn’t of asked for better weather or a better trip. I think everyone agreed they would be going back.
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Date of stay: April 2020Trip type: Traveled on business
1 Helpful vote
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Response from Quality Manager I, Quality Manager at Iberostar Grand Paraiso
Responded Apr 30, 2020
Dear guest, We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar Grand Paraiso. It is always excellent for us to receive such complimentary reviews like this. We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail. We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon. Best regards, Quality Manager Iberostar Grand Paraiso
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Jian T wrote a review Apr 2020
Chinandega, Nicaragua1 contribution2 helpful votes
We have been to the Grand Paraiso several times. For many good reasons we returned again in February 2020 for three weeks. The staff continue to demonstrate extraordinary quality and consistency of service. We really enjoyed the atmosphere in the buffet restaurants, especially the outstanding service from the chefs in the lunch buffet, and the supervisors, the waiters and the hostesses all provided warm, elegant and friendly service through breakfast, lunch and dinner. We appreciate all the staff efforts, practically the chef Octavio with fluent English and attentive service, the supervisors Heriberto and Alfredo with professional style and kindness services, the hostess America who is especially very professional and friendly, with excellent English and provided service with grace, she even taught us Spanish every day, once she noticed we were enthusiastic about practising Spanish. She could be a future star in the Iberostar hotel. Many thanks to our butlers, Mauro and Mariana, who provided us with superior service. They always checked our wish list and wrote down every single request and handled all the issues in detail and always followed up promptly. Other than the great service, we also enjoyed the activities from the entertainment staff, especially many thanks to the Spanish class teacher Tsunami, who was very patient and taught me a lot Spanish expressions and grammar. Finally, the lunch buffet improved, with more selections and better quality than the previous year.
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Date of stay: February 2020
Value
Location
Service
2 Helpful votes
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Response from Quality Manager I, Quality Manager at Iberostar Grand Paraiso
Responded Apr 29, 2020
Dear guest, We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Grand Paraiso. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday. Furthermore, we thank you for your very nice words concerning our team, they work very hard on a daily basis to make sure our guests are well attended to at all times and they truly are an asset to our hotel. We will relay your comments to all of them and we are sure they will be happy to know their efforts have been acknowledged. Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best. Kind regards, Quality Manager Iberostar Grand Paraiso
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Previous
PRICE RANGE
$316 - $668 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar grand hotel paraiso, iberostar playa paraiso, playa paraiso iberostar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
310
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Frequently Asked Questions about Iberostar Grand Paraiso
Which popular attractions are close to Iberostar Grand Paraiso?
Nearby attractions include Cirque du Soleil JOYÀ (1.0 miles), Jungala Aqua Experience (1.1 miles), and Pasion De Cacao (0.5 miles).
What are some of the property amenities at Iberostar Grand Paraiso?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free breakfast.
Which room amenities are available at Iberostar Grand Paraiso?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Grand Paraiso?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Grand Paraiso?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Grand Paraiso?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Iberostar Grand Paraiso?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Iberostar Grand Paraiso have an airport shuttle?
Yes, Iberostar Grand Paraiso offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Iberostar Grand Paraiso located near the city center?
Yes, it is 0.4 miles away from the center of Playa Paraiso.
Are any cleaning services offered at Iberostar Grand Paraiso?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Grand Paraiso offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.