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Avenida del Sol 309, Playa Paraiso, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
41 people are viewing this hotel
Hotel direct offer!Code 10% Off: EXTRA10
Expedia.com
$597
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Priceline
$646
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Free cancellation until 02/01/22
Snaptravel
$513
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Free cancellation until 01/31/22
Hotels.com$597
Booking.com$711
Travelocity$597
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (12307)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 01/13/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Grand Paraiso
Updated 01/13/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 12 hotels in Playa Paraiso
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Butler and concierge service. 24 hour all inclusive service. A la a carte restaurants.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Quiet
Languages Spoken
English, French, Spanish
Hotel links
Special Price:Code 10% Off: EXTRA10
8791Reviews1807Q+A100Room tips
Traveler rating
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Popular mentions
Camille wrote a review Yesterday
Minneapolis, Minnesota1 contribution
A well maintained resort with attentive and friendly staff. The breakfast buffet has options that everyone will love and the fresh juices are so refreshing. Plenty of activities do to on and just off the resort. The ocean is gorgeous! Special shout out to our 3 butlers in building 70, Angel, Mareclo, and Ivan, who helped our group of 11 people with our vast and sometimes complicated requests. In the Haiku restaurant, Fatima, helped get us into a hibachi table when one of our reservations was accidentally cancelled. Carlos and Luis on the entertainment staff were fun to talk to and were our hype men when singing karaoke in the Rhapsody lounge at night. And our group's favorite, Daniel, in the lobby bar. That man can make any drink you ask for. A true mixologist! We love Iberostar Grand Paraiso and plan to come back again next year!!
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Date of stay: January 2022
Value
Service
Sleep Quality
Room Tip: Building 70 has ocean front rooms and it is worth the extra cost!
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Jean A wrote a review May 2021
Saint Louis, Missouri29 contributions21 helpful votes
Hotel's Favorite
We spent an amazing 12 days at this wonderful resort in late April and early May. We stayed in an ocean front suite in building 71. The resort is beautiful and rooms are spacious. They have done a great job with Covid restrictions. We felt safe the entire time. Staff always wears masks. The beach is beautiful to look at but was full of seaweed, which they valiantly tried to clean up. It is also rocky. Thankfully they have a huge saltwater pool and a fairly large serenity pool. We enjoyed both pools immensely. Even though, at the time, the swim up bar was closed there was never a shortage of refreshing beverages as they went around frequently at both pools and the beach. (You must try the passion fruit margarita.) We saw several shows which have been moved to the atrium or outside. All were outstanding. We were very happy with the food as well. The Italian restaurant was our favorite but all were good. The best part of our stay was the people at the resort. Shout out to Manuel, the tool concierge as well as star friends Gabriel, Aaron and Carlos. We would also like to mention hostess Brenda, servers Eusbio and Victor. Cecelia was a great help to us, setting us up for our Covid tests (easy, peasy). Really, everyone we encountered went above and beyond to meet our needs ... maybe except our butler who we didn't see much. We also got a kick out of the wildlife that calls the resort home -- coati, iguanas, beach pigs and an occasional peacock. We will be back.
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Date of stay: April 2021
Value
Location
Service
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded May 13, 2021
Dear guest, First and foremost, thank you for choosing Iberostar Grand Paraiso on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best. Kind regards, Quality Manager Iberostar Grand Paraiso
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patrick1949 wrote a review Yesterday
Houston, Texas3 contributions1 helpful vote
Not anymore what it used to be. Have just retuned a few week ago from a two weeks stay. It was a disaster, the food and the service is better at the lower resorts of the same hotel. The French restaurant at the Grand Paraiso - offers on the menu; foie gras mi-cuit on a bed of banana bread - but you actually get it on a regular toast, at the Maya The French Restaurant it is much better than the one at the Grand Paraiso. My spouse was served a rotten shrimp at Tony's sea food the night before we left. She had to rush to the bathroom to trow up..... Of the five of us that same night - four of us were served two lobsters each - but I had to wait for my second one as it was being prepared at the Japanese restaurant next door!!!! instead at Tony's, by the time it arrived everybody else had long finished their meals. It is unfortunate but, the service and the food at Grand Paraiso are both on the decline.
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Date of stay: November 2021
Value
Location
Service
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Pat F wrote a review Yesterday
1 contribution
The service was at all moments very good the times of reslution have been spectacularly fast every little thing that we and others have asked to ours butlers have been solved very quickly we are very thankful with Karolina, Ana and Luis because they have been providing excellent service at every moment and made my birthday very special Shout out as well to the maintenance department that does a very good job keeping everything clean and the excellent chefs that coocked excellent dishes for us
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Date of stay: January 2022Trip type: Traveled as a couple
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Barbra N wrote a review Jan 21
1 contribution
Absolutely the best hotel I’ve ever seen. Great restaurants, beautiful people and great shows in the evening. And special thanks to Yodan. That Guy is just incredible!!! Always with smile and helpful. The best animator. Thanks Yodan!!!!
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Date of stay: January 2022Trip type: Traveled with friends
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded yesterday
Dear guest, We would like to thank you for your most appreciative review of your stay at Iberostar Grand Paraiso. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us. It is nice to know that you hold us in fond memories and we hope that you visit us again soon. Best Regards, Quality Manager Iberostar Grand Paraiso
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PRICE RANGE
$316 - $668 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar grand hotel paraiso, iberostar playa paraiso, playa paraiso iberostar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
310
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Frequently Asked Questions about Iberostar Grand Paraiso
Which popular attractions are close to Iberostar Grand Paraiso?
Nearby attractions include Aqua Nick (3.3 miles), Cirque du Soleil Joyà (0.9 miles), and Jungala Aqua Experience (1.1 miles).
What are some of the property amenities at Iberostar Grand Paraiso?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free breakfast.
Which room amenities are available at Iberostar Grand Paraiso?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Grand Paraiso?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Grand Paraiso?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Grand Paraiso?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Iberostar Grand Paraiso?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Iberostar Grand Paraiso have an airport shuttle?
Yes, Iberostar Grand Paraiso offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Iberostar Grand Paraiso have airport transportation?
Yes, Iberostar Grand Paraiso offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Iberostar Grand Paraiso located near the city center?
Yes, it is 0.4 miles away from the center of Playa Paraiso.
Are any cleaning services offered at Iberostar Grand Paraiso?
Yes, dry cleaning and laundry service are offered to guests.