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Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
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5,346 Reviews from our TripAdvisor Community

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Showing 4,179: English reviews
Cincinnati
1 review
Reviewed yesterday NEW via mobile

Great relaxing place to visit. Room was great. Food excellent. Employee served all of our requests. They new us by name at our building. Beautiful views of the ocean from room and many of the restaurants. Would go back in a heartbeat. Looking for a good price now.

Helpful?
Thank gamster68
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW

First time visitors to this hotel. Almost everything exceeded our expectations. We stayed in an oceanfront suite. Accommodations were excellent, service was top notch, food was great, golf course in excellent condition and the weather cooperated ... 80 degrees + and sunny everyday. Great customer service / wonderful staff. Only negatives - we were unable to book restaurants a few... More 

Helpful?
2 Thank Heather M
Chicago, Illinois
Level Contributor
112 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed yesterday NEW

I love the Iberostar properties specially the Grands. Awesome drinks, great gourmet restaurants, 24 hour room service, there's also this beautiful pool that has a retractable CEILING! The pool has beautiful bathrooms with showers and lockers. And it also offers sauna and detoxification rooms in pool bathroom. The buffet for lunch offers a variety of grilled seafood including lobster tails...The... More 

Helpful?
Thank TheaTravelJourneys
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW via mobile

The room was awesome, the service was amazing, and the pool I swam in every morning was beyond compare. My husband and I are from Chicago so we are pretty picky about food. I thought the dinners were delicious and inventive, but that the buffets for breakfast and lunch were just OK. We used the official spa, and although my... More 

Helpful?
2 Thank atbedard
Thornhill, Canada
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 4 days ago NEW via mobile

We really love this place. This was our fifth time here and it had always been a consistently fantastic holiday. The staff is always attentive and you can get anything you want whenever you want i The reservations are snap and very easy to modify when when necessary. We loved the lamb at the Italian restaurant and had an exquisite... More 

Helpful?
4 Thank Dr David S
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your loyalty to IBEROSTAR Grand Hotel Paraiso. We love to read that our loyal customers continue to have memorable stays and always enjoy our facilities, activities, food, drinks and the attention of our staff always committed to their well-being. We will be happy to welcome you for the sixth time to your home away from... More 

SandalsGrandeSt.Lucia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 days ago NEW

This was our 7th time at the Grand. We needed to get away and we enjoy the Grand so much and the friendly staff that we couldn't go anywhere else. Long walks on the beach is safe. They provide great activities and wonderful service on the beach. The food at ALL the restaurants is delicious but we tend to go... More 

Helpful?
4 Thank JANHECK
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for sharing your experience at our resort with other worldwide travelers. We are very proud to have loyal guests as you and we are very happy to know we were able to make you feel safe and comfortable at our resort. Thank you for highlighting the work of our staff who made your stay more enjoyable.... More 

Zurich, Switzerland
Level Contributor
94 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 days ago NEW via mobile

I travel a lot around the world and can assure you this was one of the best hotel I have ever experienced in my life. I will break down all the aspects but in few words this Grand Hotel is really Grand, is really a 5 stars, is the place to have a great holiday without thinking about anything, they... More 

Helpful?
5 Thank Oscar_Zur77
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for giving us a little time to write your opinion about your stay at IBEROSTAR Grand Hotel Paraiso. It is a pleasure to read such a detailed review that allows us to know how relaxing your days were with us and that we have been able to meet your expectations in all aspects. We are happy... More 

Montreal, Quebec
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 days ago NEW

Been to Mexico for 20 years, First five were on the west coast then switched to yucatan peninsula. Tried for first five years a new five star beach resort always testing a newly opened resort. Then Iberostar Grand Paraiso opened up which we also tried and were totally impressed by the total luxury of this one comparable to the best... More 

Helpful?
5 Thank j4205lemay
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for allowing us to be your destination for your vacations once more. For us it is very gratifying to read the comments of our loyal guests as it allows us to know that we are doing our work well. We are happy to know that once again we have met your expectations and we have managed... More 

Toronto
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 1 week ago

This was our 4th visit to this beautiful hotel. A few things have changed with the privilege membership? not sure what the program is called, we were only approached personally once and 2 or 3 times via envelopes in our room. The small sitting area that was outside off the main lobby had been enclosed and is now for the... More 

Helpful?
4 Thank chalbe
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for allowing us to be part of your vacation for the fourth time. We are very gratified by your kind words about the variety and culinary delights you were able to participate in during your stay and we were very pleased reading that you also were part of our Chef on Tour dinner. We are glad... More 

Walnut Creek, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

This hotel gets five stars in every dept. The staff, the grounds, the food, everything is amazing. We didn't want our vacation to end. We've stayed several times at the Iberostar Paraíso Lindo and loved it, but the Grand tops it. The staff makes the guests feel so special. Our butler Johana, the photographer Valerie, the yoga instructor Claudia. Julio... More 

Helpful?
4 Thank Estella E
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your loyalty to our IBEROSTAR hotels. We are flattered by your words about our food, shows, grounds and above all our staff. We are pleased to read that in every way we have been able to captivate you and hope to have the opportunity to welcome you again in any of our IBEROSTAR hotels. Best... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $412 - $1,038 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#1 Family Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Grand Hotel Paraiso staff and other travelers.
813 questions
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Questions? Get answers from Iberostar Grand Hotel Paraiso staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ocean front suites come at a premium price..but well worth it.”
 of 5 bubbles heathermU2845VX, yesterday | Read review
“ocean front, for sure”
 of 5 bubbles JANHECK, 5 days ago | Read review
“Beach front top floor”
 of 5 bubbles j4205lemay, 6 days ago | Read review
“Upgrade to the Oceanfront”
 of 5 bubbles dxander, 1 week ago | Read review
“Try for either the ocean view or if the ocean is not your destination try to get a view of the tranquility pool.”
 of 5 bubbles symple0ne, 2 weeks ago | Read review
5 of 5
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