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Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
GreenLeadersGold level
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Hotel amenities
1 room 1 adult
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Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
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4,600 Reviews from our TripAdvisor Community

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Surrey, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We had an absolutely amazing honeymoon at Iberostar! From start to finish we enjoyed it thoroughly. We had a suite with a balcony that faced out to the ocean and a jacuzzi tub on it. Many nights we came back from dinner, picked up a few treats at the buffet and took them back to enjoy in the jacuzzi while... More 

Helpful?
Thank cplusjay
Boston, Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Our room was located between the main lobby and the ocean which was just fantastic. Many wonderful restaurants to choose from - all 1st class. The pool area was great and the liquor was top shelf. Can't wait to go back.

Helpful?
1 Thank angel8730
Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This was our first time to vacation at the Iberostar Grand Parasio Resort, it was fantastic. Customer service from the staff was top notch, the food was amazing (the buffets & a la cartes), the resort grounds and beach area were impeccable, our room was large, clean and the bed was really comfortable. We booked a beachfront room on the... More 

Review collected in partnership with Iberostar

Helpful?
1 Thank JackLo16
Burlington, Canada
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife Eleanor and I returned to the Iberostar Grand Paraiso this year for our 7th visit. It seems that each time we return it just gets better. Of course we were greeted and orientated by Ricardo-- the Bell Captain -- like a long lost brother, who wanted us to feel welcome and accommodated. At that point we were surprised... More 

Helpful?
2 Thank larry m
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Since our guests are the most important component to create the big family that IBEROSTAR Grand Paraiso is, we would like to thank you for giving us the opportunity to host you in our hotel again. We would also like to express our most sincere gratitude for the kind review you wrote on Trip Advisor. We strive daily... More 

Dennison, Ohio
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We had an amazing time, and would recommend to anyone!! The service was incredible and we can't thank Marco and Gonzalo enough for treating us like royalty!! Wonderful vacation! Would love to do it again!! They absolutely cater to your every need, and always very helpful.. We love the all inclusive factor!! Never have to leave the resort if you... More 

Helpful?
2 Thank tbutler18
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all, thank you for taking the time to let us know about your recent experience at IBEROSTAR Grand Paraiso, we are so happy to know that you could have an excellent time with us. It is wonderful to see how much you enjoy your vacations among us. Moreover, we thank you for mentioning our staff, it... More 

kent UK
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

So I'm writing this after a week, with another week to go. This is our 8th visit to this resort(2nd to grand) and our fear of things changing for the worst appear to be coming true with the introduction of the club....! There is a constant flow of sales people showing guests from the other hotels around the grand. There... More 

Helpful?
1 Thank Michelleb7
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your kind review. We appreciate that you have allowed us the honor of serving you again. We highly value your loyalty as a returning guest. We appreciate that you have taken the time to acknowledge the efforts of our dedicated team and no doubt they will be motivated by your kind words. After many requests... More 

Saskatoon, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

Even the lowliest task or deed is made holy, joyous, and prosperous when it is filled with love." This is a quick note of thanks and profound appreciation to all the wonderful staff at The Grand Paraiso as we leave our "home away from home". Although each and every encounter with staff is always positive and pleasing, we feel we... More 

Helpful?
Thank Renee B
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you so much for such a nice review for IBEROSTAR Grand Paraiso, we would like to thank you for choosing our hotel. It is nice to hear that you enjoyed your vacation and we are grateful you took the time to specify the highlights of your trip: excellent food, drinks and especially our friendly and efficient staff;... More 

kent
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and myself had an amazing 2 weeks at the Iberostar Grand. We had a few teething problems, but was very quickly resolved, no problem. The Management and staff genuinely want you to enjoy your holiday, and go above and beyond to achieve that. The food was amazing, well we have never eaten steak as tender and mouth watering... More 

Helpful?
2 Thank magra1
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your kind review. We appreciate that you have allowed us the honor of serving you again. We have no doubt that your review will be of a great help for many travelers while making their decision to visit us. Thank you for your special recognition of the employees that make our hotel stand out. We... More 

New Hamburg, Canada
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This had to be one of the best vacations we have experienced in the 20 years of travelling to destinations in Mexico. This was our 4th visit to the IBGP and we have visited Iberostar Grand's in Punta Cana and Jamaica. Starting with our pre-vacation arrangements; we emailed our room request and restaurant reservations and had a confirmation back within... More 

Helpful?
4 Thank tpal
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guests, First of all, we would like to thank you for the time that you have invested in sharing your experience during your stay in our hotel , and as a repetitive guest we double thank you for the loyalty and for choosing us. We hope that you had a pleasant return back home. We are very happy to... More 

Formby, Merseyside
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We're just back from a 2 weeks at the Iberostar Grand Paraiso in Mexico. This was our third (2 week) visit to the Grand Paraiso having previously stayed at the Tucan (2 weeks), the Maya (2 weeks) and the Grand Bavaro, Dom. Rep. (4 weeks) Whilst we enjoyed this latest holiday, we did have aspects of disappointment. I will be... More 

Helpful?
7 Thank Jjohnvmoore
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your feedback and for taking the time to post your comments regarding your third experience at IBEROSTAR Grand Paraiso. We are grateful you took the time to specify the highlights of your trip: rooms, food quality and especially our friendly and efficient staff; it is always motivating for the staff to receive comments like yours.... More 

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Oceanfront Priority Location Suite (39)
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