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Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
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5,353 Reviews from our TripAdvisor Community

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Showing 4,185: English reviews
Saint Charles, Missouri
Reviewed yesterday NEW

Summary: If you are looking for excellent service, food, and facility - this is the best. My wife and I have been to many adults only resorts over the years. This last October was our 6th visit here. We keep coming back, twice a year, because any place else would just be a step down. Service. The service is exceptional....

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Thank bdnelson777
Llanfairfechan, United Kingdom
Reviewed yesterday NEW

First of all this is the third visit with a two year gap,everyone still here from two years ago,and some if not all we met remembered us,wonderful. We must mention our pool(quiet pool) waitress,now our bestest friend,Mirna,she is such a special star of Paraiso Grand,so kind,friendliness and nothing was any trouble,such a star. All the wait on staff at all...

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1Thank BryKei
Chicago, Illinois
Reviewed 2 days ago NEWvia mobile

This resort is all that from beginning to the end. When we arrived we received delicious welcoming drinks and a cool towel. The customer service desk was professional, quick and got us to our room immediately. Once we arrived into our room it was clean, and the mini fridge was stocked with beverages of all kinds including alcohol as well...

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2Thank STP_LOVE2TRAVEL
San Diego, California
Reviewed 3 days ago NEW

Our friends have stayed here in the past and recommended this hotel so we came all here together. I was very impressed and it was an amazing 6 nights here. We never expected an all inclusive to be this high-end and amazing. We have stayed at properties as nice or even nicer, but the staff and service here is bar...

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3Thank Derek S
Sheboygan Falls, Wisconsin
Reviewed 3 days ago NEWvia mobile

I recently returned from my 10th vacation visit to The Iberostar Grand Paraiso. As with all past visits, it happened again! Any want or need was addressed with the utmost courtesy and swiftness by the hotel staff. Staff turnover at this resort is minimal, and being a repeat customer, one feels wanted and cared about. Unlike going to another resort...

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2Thank GarbageFan
Hamilton, Canada
Reviewed 3 days ago NEW

We stayed here prior to our visit to the Iberostar in Jamaica, (in January previous years) and though both hotels were amazing, but the one that suits my personality gives the Paraiso the edge! The Iberostar in Jamaica has a slightly more relaxed feel than the Paraiso but I LOVE the absolute luxury of the Paraiso. First of all, it...

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1Thank Cosmomo123
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for such kind comments on your stay with us and even more knowing that we have been able to compare us with our sister hotel in Jamaica. It is an honor for us to read that you consider our IBEROSTAR Grand Hotel Paraiso better in many ways. From the luxury of our facilities, our design and...

London, Canada
Reviewed 3 days ago NEWvia mobile

Stayed here in November with a group of friends to get away for a little R&R and some golf. Have stayed here once before and also at several resorts in the area including Barcelo Palace, Moon Palace, Valentin, Yucatan Platinum, El Dorado Casitas Royale and Palladium to name a few. Hands down, no question in my mind, this is the...

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2Thank LovetheKeys50
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for sharing your experience of your vacation at IBEROSTAR Grand Hotel Paraiso which is very important to us as you are a loyal customer to IBEROSTAR Grand Hotel Paraiso but also because you have been able to compare our hotel with other resorts within the area. We are happy to know that you could enjoy delicious...

Cincinnati
Reviewed 4 days ago NEWvia mobile

Great relaxing place to visit. Room was great. Food excellent. Employee served all of our requests. They new us by name at our building. Beautiful views of the ocean from room and many of the restaurants. Would go back in a heartbeat. Looking for a good price now.

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1Thank gamster68
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Grand Hotel Paraiso to celebrate your anniversary. We are pleased to read that we have achieved our goal of providing you with a memorable stay with us. We are very happy to read you enjoyed your room, our food, that our staff was always willing to serve and were able to remind you...

Reviewed 4 days ago NEW

First time visitors to this hotel. Almost everything exceeded our expectations. We stayed in an oceanfront suite. Accommodations were excellent, service was top notch, food was great, golf course in excellent condition and the weather cooperated ... 80 degrees + and sunny everyday. Great customer service / wonderful staff. Only negatives - we were unable to book restaurants a few...

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2Thank Heather M
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of the management and the staff that makes up IBEROSTAR Grand Hotel Paraiso. We would like to thank you for the time to write a review of your experience with us on your first stay here. We are glad to know that your stay was generally pleasurable, that you enjoyed our golf course, food and service...

Chicago, Illinois
Reviewed 4 days ago NEW

I love the Iberostar properties specially the Grands. Awesome drinks, great gourmet restaurants, 24 hour room service, there's also this beautiful pool that has a retractable CEILING! The pool has beautiful bathrooms with showers and lockers. And it also offers sauna and detoxification rooms in pool bathroom. The buffet for lunch offers a variety of grilled seafood including lobster tails...The...

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Thank TheaTravelJourneys
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We appreciate that you had taken the time to share your experience as a loyal guest with other worldwide travelers. We are delighted with your words that highlight the delight of our food and our variety of drinks as well as the beauty of your oceanfront room. We are happy to read that you have enjoyed the privileges...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $414 - $1,011 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#1 On the Beach Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Grand Hotel Paraiso staff and other travelers.
813 questions
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Questions? Get answers from Iberostar Grand Hotel Paraiso staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the Spa side are more secluded. We like to sit out on the veranda in the morning before going to breakfast.”
 of 5 bubbles bdnelson777, yesterday | Read review
“Rooms on the upper floor facing the ocean are the best! Also, call for a golf cart to take you places if you don't feel like walking!”
 of 5 bubbles Cosmomo123, 3 days ago | Read review
“Ocean front suites come at a premium price..but well worth it.”
 of 5 bubbles heathermU2845VX, 4 days ago | Read review
“ocean front, for sure”
 of 5 bubbles JANHECK, 1 week ago | Read review
“Beach front top floor”
 of 5 bubbles j4205lemay, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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