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El Dorado Royale, by Karisma

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El Dorado Royale, by Karisma
El Dorado Royale, by Karisma
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9,325 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, by Karisma
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Showing 9,042: English reviews
Reviewed February 8, 2014 via mobile

My husband and I stayed at Dorado Royal in Playa for our 1 year anniversary. We went on Sunday, got to the beautiful resort, the hotel was suppose to send someone to pick up my husbands lost luggage at the airport. They told us at 3:00 it should be there by 4:00, to go eat at JoJos while we wait....

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1Thank Cheri0617
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Thank you for sharing your experiences, we are truly very sorry your husband lost his luggage at the airport and please accept our apologies for the areas in service that fell below expectations . we are thrilled that you took advantage of our New Family hotel , Generations Riviera Maya. It is definitely a unique and stunning hotel for all...

Liverpool, United Kingdom
Reviewed February 7, 2014

booked with thomson, upgraded to premium class on the airline. enjoyed the extra leg room and quieter than economy. but had a walk through and economy very comfortable and would probably go in there next time. once we arrived checked im promptly and taken straight in a buggy to our room. block 1 was was very quiet away from the...

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1Thank blueforever4
Brampton, Canada
Reviewed February 6, 2014

We have been here twice and we are going for our 3rd time this spring. If you want total elegance, outstanding service, exceptional food, and lots of peace and tranquility, this is the resort for you! You will be treated like royalty by every single staff person you encounter. Yet, they respect your privacy and they are not the least...

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2Thank Sandra S
Windsor, Canada
Reviewed February 6, 2014

We really lucked out on this trip! We originally booked our stay at Ocean Maya Royale,however they overbooked that resort ,and we were upgraded to this resort.No increase in our price which was about half of what it would have cost to book here! Where do I start ,with the gorgeous room?,with the awesome restaurants?,with the many excellent pools (...

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1Thank 420Alan_
Manchester, United Kingdom
Reviewed February 6, 2014

We did tons of research before we chose El Dorado, and we were soooo glad we did. Travelling as two girls looking for a pampered girls week away, we were looking for a relaxing luxurious break with excellent food being a top priority. From the moment we stepped into the stunning lobby and were presented with a flute of chilled...

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Thank LC-lovestravel
York, United Kingdom
Reviewed February 5, 2014

I cannot recommend El Dorado Royale highly enough you will not be disappointed! Our You Tube Clip - http://youtu.be/dlOWgpnEfTw My partner and I stayed here in Sept 2013, it was our first visit to Mexico and we did not want to come home. The resort is beautiful and immaculately kept. The staff are friendly and extremely helpful. The food is...

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1Thank MarkusandGaily
Madison, Wisconsin
Reviewed February 4, 2014

Normally I am skeptical of all inclusives, but a friend recommended it and it was fantastic! The grounds are immaculately kept and the majority of the fruits and vegetables are grown in the local greenhouse on site. So many pools we didn't get to them all, as well as so many restaurants that we couldn't try them all either. They...

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Thank Ronald P
Belleville, Illinois
Reviewed February 4, 2014

Just a short 25 minute ride from the airport, we can be at the pool before noon with a direct flight…nice when coming from Midwest winter. This is an awesome resort that we have come to for the last three years. We have been coming to the Caribbean and Mexico for the last dozen years and when we found El...

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2Thank Scott G
Linden, Michigan
Reviewed February 3, 2014

As I write this review, my husband and I are sitting on the patio of our room at the El Dorado Royale spending $52.00 for the internet. We have been to Mexico several times and stayed in all inclusive resorts each time. This resort is very beautiful and the rooms are well kept and maintained but also very expensive to...

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7Thank jeri w
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Thank you so much for taking the time to write a review about your recent visit to El Dorado Royale. We apologize sincerely that our check in service did not meet or exceed your expectations during your stay, as providing excellent service and quality is our utmost priority. we would very much like to hear more about your stay and...

Cincinnati, Ohio
Reviewed February 3, 2014

My friends and I had a fabulous experience staying at the El Dorado Royale. We were in the 600 building and Volcko and Angel were our Concierges! Both of them helped us plan our dinners at the restaurants and went out of their ways to get us in at the times and days we wanted. Volcko also went out of...

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1Thank Lisa C
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $291 - $909 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#2 Spa Hotel in Playa Paraiso
#2 Green Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travelers have asked, with answers from El Dorado Royale, by Karisma staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you're looking for quiet evenings, don't stay in the building in the central part of the resort. We loved being central to everything and didn't mind the evening noise and the terrible late night Karaoke :) ”
amycX4752AH, yesterday | Read review
“Get a waterway access unit, you will not regret it...”
timlift, yesterday | Read review
“Stayed in the 41 Section, loved it.”
Maine4Evah, 2 days ago | Read review
“Rooms in the 1100 or 1000 building are close to the main lobby and don't require a shuttle to get to your room”
LovefromMaryland, 3 days ago | Read review
“If you don't want a swim up room (not worth paying for in my opinion) don't get a room in a block of swim up rooms - other guests can be out there very late and be very loud!”
Holly-j-w-13, 3 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question