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El Dorado Royale, a Spa Resort by Karisma

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El Dorado Royale, a Spa Resort by Karisma
El Dorado Royale, a Spa Resort by Karisma
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8,733 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, a Spa Resort by Karisma
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Showing 8,471: English reviews
Saint Louis, Missouri
Reviewed 5 days ago NEW

We can’t thank the staff enough for their superb service during our stay in the individual Casitas January 2-9, 2017. The Casitas are breathtaking! A very special THANK YOU to our Beach Butler, Guillermo, who provided us with exceptional service while we there. His attention to detail was flawless and his service exceptional. We were truly amazed at his ability...

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3Thank Knoto
Northamptonshire, United Kingdom
Reviewed 5 days ago NEWvia mobile

Just returned after spending a week here (which definitely wasn't long enough!) and had such an amazing time. A friend and I actually stayed in a room at the Sensimar part of the resort but spent most of the days at the beach at El Dorado, where we were treated very well by numerous members of staff (Adolfo, Adrian, Jose...

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4Thank Chloe C
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear Chloe C, Thank you for your fantastic review, it is very special when receive such comments like yours. It will be a pleasure to extend your compliments to our staff. We are sure it will be a really nice way to encourage them to keep on being themselves providing excellent services. Hoping to welcome you once again at...

Des Moines, Iowa
Reviewed 6 days ago NEW

This was my first experience staying at an "all-inclusive" resort. To be honest, I have heard horror stories about how non-inclusive this type of resort can be. I have also heard that what is included, is of lesser quality than anticipated. I did not feel that way about El Dorado Royale! I entered the front doors with no expectations, but...

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3Thank midwestthebest
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear midwestthebest, Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. It will be a pleasure to extend your compliments to...

Minneapolis, Minnesota
Reviewed 6 days ago NEWvia mobile

Everything about El Dorado Royale is absolutely amazing, and I am a tough critic. A large selection of great food, staff are delightful, impeccably well-maintained property, love the quiet/quaint/private feel yet definitely lots of options if you want to be busy, live entertainment every evening, pools and the swim ups can't be beat. 10 out of 10 for sure.

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2Thank johnson_mitzy_0704
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear johnson_mitzy_0704, On behalf of El Dorado Royale team, thank you for choosing us for this special holidays. It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. We are looking forward to welcome you back again at El Dorado Royale, a Spa Resort by Karisma, your...

Toronto, Canada
Reviewed 6 days ago NEW

Stayed here in January 2012...better late review than never I suppose. My sister and I visited for a few days, once my baby was old enough to be left with my husband at home. What an luxurious break after a year of being at home with a baby! We stayed in a swim-up suite, which was so much fun -...

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1Thank Amy H
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear Amy H, First we want to thank you for your positive and kindly feedback. I am happy to hear that your experience in our resort was up to your expectations. We heartily appreciate your kind words to all the staff, facilities and services. We are excited to welcome you back!! We hope you really enjoy with your family...

Saint-Saturnin-les-Apt, France
Reviewed 6 days ago NEWvia mobile

Just returned after 11 night stay over new year. When full there are abt 1250 guests and 1600 staff the latter of which are always smiling and friendly saying 'Hola' as they pass. They do an amazing job with the gardens beautifully maintained as are the buildings, pools etc. We travelled with Thomson on the Dreamliner, the premium cabin is...

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1Thank TodgeProvence_France
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear TodgeProvence_France, Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. We are looking forward to welcome...

Petawawa, Canada
Reviewed 6 days ago NEW

My mother and I left 2 meters of snow in Canada early New Year's Day and headed south to Mexico's sun, sand, sea and a week at the fabulous El Dorado Royale. We had a fabulous week, so sorry, this review will be a long one as there is so much to talk about. I had never traveled to Mexico...

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14Thank Karenthedaughter
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear Karenthedaughter, We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. It is amazing to read that our guest truly appreciate our arduous efforts to preserve our beaches and Resort as a Luxury, relaxing and romantic ambience for vacationers such as yourself. We are sure your description of our site´s atmosphere...

Greenwood, Canada
Reviewed 6 days ago NEW

I recently stayed in the EL Dorado Royale as a guest attending an awards ceremony. fell in the Guamayas bar and hurt my ankle. I was well taken care of including having a Dr. attend in my room. ($145.00 USD). Next day I went to the spa and was allowed in although I was in pain and limping visibly. I...

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2Thank 282disappointed
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear 282disappointed, We were very happy to have had the opportunity to host you in our facilities, we felt very worried to know that you had a bad time during your last stay. Our standard indicate us to assist in any situation, we are sure that you received the necessary assistance according to our security procedures however, please contact us...

London, United Kingdom
Reviewed 6 days ago NEW

We stayed in the first week of January 2017 and had a brilliant time at this hotel. The hotel itself is large and very well designed - we kept discovering little corners of interest (there is a Cat Cafe and a resident crocodile for example - in different places...) which made the trip even more memorable. The staff are uniformly...

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2Thank PRMDF
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear PRMDF, Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. I am so happy to hear that your experience with our resort was in line with our reputation for upscale and quality service. Looking forward...

New York City, New York
Reviewed 1 week ago

Went with two friends in December 2016. Amazing time. Lot's to do and wonderful food. Very helpful staff. Especially liked the cooking theater experience (be sure to purchase the wine pairing). Santa Fe Cafe and Wine kitchen also very unique and excellent food. This is a very large resort. It takes and hour to tour it all by bike (a...

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1Thank Michael B
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola! Dear Michael B I am really happy to see that you enjoyed the Gourmet experience and the bike tour , staff and everything. We would like to thank you for your review, which will undoubtedly help our future guests when choosing their next destination in the Caribbean. Looking forward to welcoming you back pretty soon. Sincerely, Enrique Olvera Hotel...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $310 - $839 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#2 Luxury Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Wilmington, Delaware

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We really thought the casitas were worth the extra money”
 of 5 bubbles W1068UBfrankw, yesterday | Read review
“Spring for the swim-up... it's worth it.”
 of 5 bubbles corald347, yesterday | Read review
“Go for a swim-up room, well worth the extra cost”
 of 5 bubbles enj0yinglife2015, yesterday | Read review
“pay extra for the ocean view swim up...on either the el dorado royale or el dorado suites side.”
 of 5 bubbles jaxbluns8585, 2 days ago | Read review
“Premier suites are in a perfect location.”
 of 5 bubbles jadeswood, 2 days ago | Read review
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